Adjacent to the Indianapolis Zoo, White River Gardens is one of its newest attractions. White River Gardens is a 3-acre attraction that is included as part of your zoo entry fees. It's unclear if it can be treated as a separate attraction, though I can't fathom being willing to pay for both parking and entry for what amounts to being a small, admittedly beautiful, garden area and the annual butterfly exhibit that, while amazing, certainly wouldn't justify a separate entry fee.
Do I sound like a bit of a naysayer? It's not often I find myself offering up the lowest rating on a business or attraction, but I have to admit that I found myself a tad disappointed with this experience despite being completely enthralled by the butterflies. In fact, I'd just seen a movie about Henry Bates, one of the early researchers around species whose work likely centered around butterflies. I was able to make a pretty amazing connection based upon the movie I'd just seen at the nearby IMAX.
White River Gardens is in the same parking lot as Indianapolis Zoo, thus a parking fee is applicable. The entry is next door to the zoo's entrance and includes an ADA compliant concrete ramp. As you enter, there's an entryway that seems to serve no purpose other than, perhaps, for one of the events hosted by White River Gardens. White River Gardens includes a family nature center with mild interaction with animals (a king snake, box turtle) and an annual exhibit area for butterflies that is typically open from mid-March to the 2nd week of September. There's also, of course, the botanical areas including the DeHaan Tiergarten and Hilbert Conservatory - described on the Indianapolis Zoo's website as "the shining centerpiece of White River Gardens. Offering 5,000 square feet of lush, tropical greenery, the Conservatory is a great place to come and relax as you take in the warm, tranquil atmosphere."
There's a double-entry into the butterfly exhibit, likely to avoid any escaping, Before you enter, you are told that there are two rules - 1) No touching the butterflies and 2) You will exit through the same door you enter. I'm not sure the 2nd actually qualifies as a rule, but I didn't want to argue since I've heard those butterfly advocates can be fierce.
I found the staff/volunteers to be relatively unenthusiastic and not well informed. They were friendly, I mean we're not talking about a Denny's here, but, for example, as a first-time visitor I completely missed the actual gardens. I had no idea where to go and nobody seemed willing to help. THAT was hugely disappointing once I realized I'd missed a key part of the whole experience. It would be helpful to have some interaction with guests - "Did you enjoy the gardens?" would have been a great question that would have allowed me to say "I haven't seen them. How do I get to them?" Instead, I left not realizing that I'd actually not seen everything that White River Gardens had to offer.
The Family Nature Center is geared to small children. The adult staff/volunteer seemed shocked that an adult male entered the area, though I'll admit that the animal interactions were part of what's missing from the neighboring zoo. I can't picture anyone beyond pre-teen appreciating this area.
I'm aware that both the conservatory and Tiergarten are available for special events, including weddings, and I can't help but think the entire facility is available including that inexplicably unused front room as you enter.
Overall, I can't say I was unimpressed but this was definitely a disappointing finish to my day at the Indianapolis Zoo. If I return, and that's an if, I will definitely check out the botanical gardens and see if that changes my rating at all. But, seriously. Maybe train the staff on customer service a bit? read more