On time, professional and pleasant. We were traveling with kids and a lot of luggage and pick up and drop off from airport and house was extremely smooth and easy.. Highly recommended. read more

Wow! Wow! This car service has been highly recommended in the community and I can see why. Incredible service from reserving, to notifications, to the car and, of course, the driver. A special thank you to Serge for making an anxious morning super terrific. And being so sweet and welcoming to my special needs kiddo. AND for making sure I had everything, even before we left my house! This service is fantastic. They have a customer for life with me! read more

I've used Wheels Up several times over the past years, for both to and from LAX. They are always on time, and usually early. Communication is great, reminders before pick-up and specific instructions for airport pick-up. Drivers are always friendly and professional. Scheduling is easy through an online system. I have recommended to my friends and will continue to do so for anyone needed reliable airport transport. read more

Consistency is key to the success of a business. Wheels Connection continues to meet/exceed expectations. I have used Connections 3x and they are on point. Their reservation process continues to be easy and they are very good in communicating process and status of your reservation. Drivers are awesome. Sarkis has been our driver in the past and was so happy to see a familiar face as our driver. Whenever we need transportation to airport Wheels will continue to be our "go to." Have referred neighbors to Wheels and if your are researching for reliable transportation and great local company to support Wheels Up Connections Will meet & exceed your needs. read more

I can't imagine using another service. I have been with Bill since he did grocery pickups during COVID. He has branched out wonderfully and brought in and made happy many disaffected Uber drivers. He is efficient and reasonable and his drivers could not be more friendly and helpful. read more

The booking process is easy and I have never been disappointed in their service. Friendly and reliable.

Consistently GREAT service. Always on time, polite and fairly priced vs. competitors. I am a big fan of this car service. We will use Wheels up for all of our airport and event transportation needs read more

We've been using wheels up for several years now. We love the service. Professional and always on time. Really helps take the stress out of flying to LAX. What's awesome is now that we have a baby, they even offer car seats. Our last ride with Luis was great. Bill runs a fantastic operation and it's even better now that I can easily book online. read more

My family and I have used Bill and Team's services 3 times over the last 2 years to take us to and from LAX. Their service is amazing, with competitive pricing. Communication is abundantly clear and they are very helpful. On my last trip there was a 24 hour delay to our schedule last minute and they accommodated the last minute change without any hesitation. I highly recommend their service over alternatives for airport runs. Apart from great service you don't deal with the inconveniences of pickups with ride-share services (finding your way from terminal to the ride-share area and not knowing whether the car requested will fit your group and luggage), or the ridiculous ride-share dynamic pricing strategy that leaves you guessing whether you'll have a surprise bill once you arrive at LAX. Also, a huge advantage for a family with a young one is Bill and Team will provide a car seat on request, which means I do not need to worry about traveling with one. read more

Wheels Up Connection has been a Godsend to our family. We use them whenever we need transportation to and from the airport. Communication is impeccable, all of the drivers are very friendly with clean cars. They are so reliable I highly recommend them. read more

We had an excellent experience with Wheels Up Connection. Scheduling was incredibly easy, and they kept in constant communication, which gave us peace of mind throughout the process. Confirmations were clear and helpful. Both our drop-off and pick-up (two different airports) were smooth and perfectly on time. The vehicles were spotless and comfortable for our family of five as well as our luggage, and both drivers were friendly and professional. They offer a variety of payment options. Everything from start to finish felt seamless--I would highly recommend their service to anyone looking for reliable airport transportation or transportation to/from any event as they do serve a wide area of southern CA. Five star service!! read more

Excellent service from start to finish - highly recommended. Reasonable rates and has services like car seat rental and storage to make traveling with children easy. Used this service roundtrip three times over the last few years and never disappointed. read more

I've used Wheels Up Connection many times over the past couple of years, and they've been consistently excellent. They're always on time, which makes planning so much easier, and their dependability has made them my go-to service for myself and when I have family visiting. Bill is wonderful! He responds quickly whenever I reach out, and the entire team's communication--whether confirming a pickup or updating details--is always clear and professional. A reliable, well-run service that I trust every time. Highly recommended! read more

This was our first experience using Wheels Up. We are very happy with the excellent service with great communication through the whole process. Perfect timing, appreciate vehicle, and excellent service from driver Rolando. Thanks to Bill and his team. read more

Bill's team is always on time or just a tad early. Even in the worst traffic, they are calm, expert drivers. I've been using them for years to get me to the airports and home - and even to medical appointments in LA. They are very trustworthy and I'm so grateful to them for their reliability and excellent customer service. read more

I have used them several times with satisfactory results but this time, my flight got canceled by the airlines a couple of hours prior to departure. I contacted wheels up and explained the situation. I consequently did not take a flight but wheels up charged me 25.00 cancelation fee even though the cancel was not my doing. I shall consider other sources in future travels to avert this type of problem I beg to differ with your response... the airlines cancelled and offered me a substitution that would have taken me 8 plus hours for a flight that was supposed to be one hour therefore I opted to drive which bears no consequence to you charging me a cancelation fee. It seems like you are saying if I had not told you that I was driving there would be no fee???? read more

I've been using Wheels Up Connection for over a year now after finding out about them on social media. Why take a ride share when you can get personalized service from Wheels Up? I've had multiple drivers over the many trips to several airports, and each of them has been friendly, professional, and courteous. I like the fact that they communicate with you before, during and after your rides. I have tried other transportation companies, but this is most certainly the best choice! read more

First experience with Bill's service..........Excellent service and communication was outstanding. I will continue to use his service from now on. Such a relief to have such a reliable and friendly service. Bigs marks for Wheels Up. read more

Easy to book but called first due to possibly needing an extra stop. Once Bill answered my questions it took less than 10 minutes to get all my information entered and get a confirmation/receipt. Good communication from Bill but also from Serg my driver. He was right on time and we had great conversations. He even explained how things work the day of my return travel. I would definitely recommend this service to anyone. read more

Absolutely amazing, Bill and his team are great. The driver was a little early, he was nice and helpful. Will definitely use them again

Our flight was about an hour early and Arie was on the spot. She was courteous and professional. We were home by the time we should have landed. Perfection as always. I've never had a less than exceptional experience with Wheels Up. read more

Home to airport....ship terminal to back home a week later. All seamless, courteous safe drivers, nice vehicles. We've used WheelsUp several times and will continue to do so. read more

Our Nephew and his Wife referred this car service to us since the last time, we used Uber from Ontario Airport and Uber charged us over $160 to take us home ( 15 miles). Erik was our driver to and from Ontario Airport and we found him engaging, and professional. We had such a positive experience, that we are referring them to friends and family ,and we are setting up another trip to LAX and back. The company will follow your return flights, so they will be there after you claim your baggage. Such a convenience!!!! read more

Wheels Up Connection is awesome! I absolutely hated flying out of LAX due to traffic, construction, not being able to get dropped off at my airline! I found out about this amazing service and want to tell all of L.A about it! They COMMUNICATE from start to finish, give you VIP service for a very reasonable cost, are super reliable and take you right to the curb of your airline. Arie has been my requested driver and even picked me up at 3:15 a.m. for a recent flight to New York. The dreaded flight out of LAX is now a breeze because of Wheels Up! No more Uber's cancelling last minute, or dumping you out where you still have to lug your suitcase to the terminal, no more waiting for a shuttle from distant parking lots, which end up costing more than the Wheels Up ride. Try it once, and you will go with no one else afterwards! Thank you, Bill, for creating this great Uber alternative for us! read more

Our first experience with Wheels Up Connection was impressive. Bill's service was superb. Communication was clear and effective. The price for the trip from SGV to LAX was great. Sarkis, our driver, arrived on time and was helpful with our luggage. He was very accommodating and ensured a safe drive. We will definitely use their services again. read more

Our ride to and from LAX was seamless and enhanced our family vacation. Booking was easy. Communication with Wheels Up Connection was friendly and frequent prior to pick up. Drivers were professional and helpful. They managed all our luggage and my son's wheelchair with ease. I highly recommend Wheels Up Connection for your transportation needs. read more

Speedy & affordable run between Pasadena & LAX! Will use again next time I'm in town!! read more

Our driver, Serg, was absolutely the best. Very friendly, courteous, and a great conversationalist. He was on time and very helpful with our bags. I would definitely recommend this car service. read more

We used Wheels Up Connection for rides to and from LAX in July. We had to leave home at 2:45AM for an international flight, and didn't want to deal with the Ride Share shuttle at LAX on our return. Wheels Up was a great choice! The outbound driver was prompt and congenial, as was the return driver. We received multiple confirmations, including driver contact info, so we were assured our rides were ready for us. The pickup went very smoothly with good instruction on how to locate our driver. The cars were clean, comfortable, and could accommodate six medium to large pieces of luggage. I would definitely use Wheels Up Connection in the future. read more

We have used Wheels Up several times to go to and from LAX and their service is always fantastic. They arrive on time, drive safely, and are super friendly. Getting picked up at LAX is always a hassle, but this was a breeze. We could not ask for a better experience. Highly recommend. Thanks Wheels Up for a great ride! read more

Exceptional service! We have used your services several times. Drivers are always on time and professional. Luis was our driver this trip, he was great. Thank you! read more

This is a great car service. The owner, Bill, is so friendly and responsive. Prices are great, and all the drivers are very good, with clean cars. Our go-to for airport transport! read more

Excellent experience with WheelsUp! I always drive myself to the Burbank airport and just park in long term parking but with the holiday, I knew parking would be hard to find. I like to support local businesses so I was happy to find WheelsUp. I had a few initial questions that were answered promptly by email. Online booking was easy and worked smoothly. I had the same driver going to the airport and returning home. She was on time, personable, and the car was clean and comfortable. The cost of the service was comparable to Uber/Lyft (according to someone who has used them). So, support a well run, local business and try WheelsUp next time you need to get to the airport! read more

Luis was a great driver for us to get home from an international flight. He told us the best pillar to go to with the less people and trick up was so easy! We had a great ride back to Sierra Madre! read more

Found Wheels Up Connection through the Pasadena Moms facebook group. As a busy mom with two young kids, traveling can be an anxious experience with so much to handle so I was looking for a reliable car service to get us to the airport on time. I was deeply impressed with the ease of working with Bill to book our travel and the incredible communication / service from Bill and Rolando to get to and from LAX. Special shout out to Rolando who knew how to soothe my 1.5 year old with kids music while we were stuck in traffic on a long drive back to Pasadena. Additionally he was a great driver. I tend to get motion sickness and experienced NONE in his car. Highly recommend them... I plan to use them for our next trip. Bonus, they had two car seats for us and put them in the appropriate setting I needed (one forward, one rear facing)! read more

Best transportation in town! Reliable service, clean cars, smooth rides, and dedicated drivers. They run all hours of the day/night and have the best communication. Travel without worry with Bill, Arie, Luis, and team. They are nothing but the best. 10/10 always recommend! read more

Rolando did such a great job helping us with my husband in a wheelchair ! He was so caring, friendly and courteous . Got us to Balboa with a great location next to the restaurant . It was just such a wonderful experience- highly recommend Wheels Up read more

My family has used this service twice so far for LAX transportation. The ability to use our car seat, have it stored, and brought back for pick-up is key. The drivers are courteous and incredible helpful. Highly recommend for the convenience, reliability, and thoughtfulness. read more

Fantastic service yet again. I've been using Wheels Up for a few years now and they always go above and beyond in service, professionalism and friendliness. They track your arrivals and departures with precision and maintain constant communication when making pick ups or drop offs. I prefer them so much more than using a ride share service. 5 Stars all the way! read more

We recently used Wheels Up Connection to take us to and from LAX. Our driver each way was on time and very professional. The owner reached out ahead of our pick up time with the driver information, and communication with both was excellent throughout the process. I highly recommend their service and will plan to use them again. read more