We used Wheels Up Connection last weekend for my son's wedding. They came highly recommended and we decided to take a chance on them. Bill was the contact person and he was very quick to respond to any query I had. The online booking was easy and clear. Bill was quick to respond with prices and suggestions for pick up times (Traffic in LA!!!) We had multiple trips booked with them. All the drivers were prompt and courteous, the vehicles were all clean and comfortable!! We also had LAX pick ups and drop offs, and the drivers texted the passengers and kept in touch with them. Given the stress of planning a wedding, I am Really, really grateful that we used Wheels Up Connection. I will definitely use them in the future! read more

This car service is special because the drivers all have customer service skills above and beyond normal ride share services. They are always on time, communicate well and help you at drop off. This is an exceptional company. I am loyal to this team and always book with Wheels Up! read more

Best car service! We called last minute and Wheels Up was able to accommodate us. Wheels Up made our long day of travel such a great experience. Great communication, nice clean car, safe and kind driver. Will be using Wheels Up for future rides. read more

Easy to schedule, always on time, with great professional and friendly drivers. Highly recommend!!

We overslept for an early morning flight and our driver made sure to keep calling to make sure we woke up! Then he got us to the airport on time and we made our flight! Grateful for Wheels Up Connection! Very reliable and safe drivers. Bill is also very helpful . read more

Consistency is key to the success of a business. Wheels Connection continues to meet/exceed expectations. I have used Connections 3x and they are on point. Their reservation process continues to be easy and they are very good in communicating process and status of your reservation. Drivers are awesome. Sarkis has been our driver in the past and was so happy to see a familiar face as our driver. Whenever we need transportation to airport Wheels will continue to be our "go to." Have referred neighbors to Wheels and if your are researching for reliable transportation and great local company to support Wheels Up Connections Will meet & exceed your needs. read more

I've used Wheels Up several times over the past years, for both to and from LAX. They are always on time, and usually early. Communication is great, reminders before pick-up and specific instructions for airport pick-up. Drivers are always friendly and professional. Scheduling is easy through an online system. I have recommended to my friends and will continue to do so for anyone needed reliable airport transport. read more

Wow! Wow! This car service has been highly recommended in the community and I can see why. Incredible service from reserving, to notifications, to the car and, of course, the driver. A special thank you to Serge for making an anxious morning super terrific. And being so sweet and welcoming to my special needs kiddo. AND for making sure I had everything, even before we left my house! This service is fantastic. They have a customer for life with me! read more

We've used this airport service a few times and the experience has always been top notch. The cars are impeccably clean, with lots of space, they come with small waters, chargers to top off your phones and everything you need. They provide text reminders a few days before of your appointment, then again a few hours before, then let you know they're on their way before finally letting you know they're outside, usually a bit early, but they let you know they'll wait. The drivers help with all the bags and will Tetris them in there as needed. Our drivers have been friendly conversationalists if you like. There is a premium to their service but if you need to be at LAX for an early flight, Wheels Up Connection gets you there in style. read more

I can't imagine using another service. I have been with Bill since he did grocery pickups during COVID. He has branched out wonderfully and brought in and made happy many disaffected Uber drivers. He is efficient and reasonable and his drivers could not be more friendly and helpful. read more

The drivers with Wheels Up Connections are prompt, professional, and reliable. we've used them twice now for international trips with early morning pickups and nighttime returns to LA. They arrived on time, picked us up promptly, and had little extras like bottled water for us after a brutal 22 hour travel day. Highly recommended. read more

On time, professional and pleasant. We were traveling with kids and a lot of luggage and pick up and drop off from airport and house was extremely smooth and easy.. Highly recommended. read more

My family and I have used Bill and Team's services 3 times over the last 2 years to take us to and from LAX. Their service is amazing, with competitive pricing. Communication is abundantly clear and they are very helpful. On my last trip there was a 24 hour delay to our schedule last minute and they accommodated the last minute change without any hesitation. I highly recommend their service over alternatives for airport runs. Apart from great service you don't deal with the inconveniences of pickups with ride-share services (finding your way from terminal to the ride-share area and not knowing whether the car requested will fit your group and luggage), or the ridiculous ride-share dynamic pricing strategy that leaves you guessing whether you'll have a surprise bill once you arrive at LAX. Also, a huge advantage for a family with a young one is Bill and Team will provide a car seat on request, which means I do not need to worry about traveling with one. read more

We've been using wheels up for several years now. We love the service. Professional and always on time. Really helps take the stress out of flying to LAX. What's awesome is now that we have a baby, they even offer car seats. Our last ride with Luis was great. Bill runs a fantastic operation and it's even better now that I can easily book online. read more

We had an excellent experience with Wheels Up Connection. Scheduling was incredibly easy, and they kept in constant communication, which gave us peace of mind throughout the process. Confirmations were clear and helpful. Both our drop-off and pick-up (two different airports) were smooth and perfectly on time. The vehicles were spotless and comfortable for our family of five as well as our luggage, and both drivers were friendly and professional. They offer a variety of payment options. Everything from start to finish felt seamless--I would highly recommend their service to anyone looking for reliable airport transportation or transportation to/from any event as they do serve a wide area of southern CA. Five star service!! read more

Excellent service from start to finish - highly recommended. Reasonable rates and has services like car seat rental and storage to make traveling with children easy. Used this service roundtrip three times over the last few years and never disappointed. read more

I've used Wheels Up Connection many times over the past couple of years, and they've been consistently excellent. They're always on time, which makes planning so much easier, and their dependability has made them my go-to service for myself and when I have family visiting. Bill is wonderful! He responds quickly whenever I reach out, and the entire team's communication--whether confirming a pickup or updating details--is always clear and professional. A reliable, well-run service that I trust every time. Highly recommended! read more

The booking process is easy and I have never been disappointed in their service. Friendly and reliable.

Wheels Up Connection has been a Godsend to our family. We use them whenever we need transportation to and from the airport. Communication is impeccable, all of the drivers are very friendly with clean cars. They are so reliable I highly recommend them. read more

Bill's team is always on time or just a tad early. Even in the worst traffic, they are calm, expert drivers. I've been using them for years to get me to the airports and home - and even to medical appointments in LA. They are very trustworthy and I'm so grateful to them for their reliability and excellent customer service. read more

I've been using Wheels Up Connection for over a year now after finding out about them on social media. Why take a ride share when you can get personalized service from Wheels Up? I've had multiple drivers over the many trips to several airports, and each of them has been friendly, professional, and courteous. I like the fact that they communicate with you before, during and after your rides. I have tried other transportation companies, but this is most certainly the best choice! read more

I have used them several times with satisfactory results but this time, my flight got canceled by the airlines a couple of hours prior to departure. I contacted wheels up and explained the situation. I consequently did not take a flight but wheels up charged me 25.00 cancelation fee even though the cancel was not my doing. I shall consider other sources in future travels to avert this type of problem I beg to differ with your response... the airlines cancelled and offered me a substitution that would have taken me 8 plus hours for a flight that was supposed to be one hour therefore I opted to drive which bears no consequence to you charging me a cancelation fee. It seems like you are saying if I had not told you that I was driving there would be no fee???? read more

Our flight was about an hour early and Arie was on the spot. She was courteous and professional. We were home by the time we should have landed. Perfection as always. I've never had a less than exceptional experience with Wheels Up. read more

Absolutely amazing, Bill and his team are great. The driver was a little early, he was nice and helpful. Will definitely use them again

Home to airport....ship terminal to back home a week later. All seamless, courteous safe drivers, nice vehicles. We've used WheelsUp several times and will continue to do so. read more

Our Nephew and his Wife referred this car service to us since the last time, we used Uber from Ontario Airport and Uber charged us over $160 to take us home ( 15 miles). Erik was our driver to and from Ontario Airport and we found him engaging, and professional. We had such a positive experience, that we are referring them to friends and family ,and we are setting up another trip to LAX and back. The company will follow your return flights, so they will be there after you claim your baggage. Such a convenience!!!! read more

Our first experience with Wheels Up Connection was impressive. Bill's service was superb. Communication was clear and effective. The price for the trip from SGV to LAX was great. Sarkis, our driver, arrived on time and was helpful with our luggage. He was very accommodating and ensured a safe drive. We will definitely use their services again. read more

Our ride to and from LAX was seamless and enhanced our family vacation. Booking was easy. Communication with Wheels Up Connection was friendly and frequent prior to pick up. Drivers were professional and helpful. They managed all our luggage and my son's wheelchair with ease. I highly recommend Wheels Up Connection for your transportation needs. read more

Our driver, Serg, was absolutely the best. Very friendly, courteous, and a great conversationalist. He was on time and very helpful with our bags. I would definitely recommend this car service. read more

Speedy & affordable run between Pasadena & LAX! Will use again next time I'm in town!! read more

We used Wheels Up Connection for rides to and from LAX in July. We had to leave home at 2:45AM for an international flight, and didn't want to deal with the Ride Share shuttle at LAX on our return. Wheels Up was a great choice! The outbound driver was prompt and congenial, as was the return driver. We received multiple confirmations, including driver contact info, so we were assured our rides were ready for us. The pickup went very smoothly with good instruction on how to locate our driver. The cars were clean, comfortable, and could accommodate six medium to large pieces of luggage. I would definitely use Wheels Up Connection in the future. read more

We have used Wheels Up several times to go to and from LAX and their service is always fantastic. They arrive on time, drive safely, and are super friendly. Getting picked up at LAX is always a hassle, but this was a breeze. We could not ask for a better experience. Highly recommend. Thanks Wheels Up for a great ride! read more

This was our first experience using Wheels Up. We are very happy with the excellent service with great communication through the whole process. Perfect timing, appreciate vehicle, and excellent service from driver Rolando. Thanks to Bill and his team. read more

Exceptional service! We have used your services several times. Drivers are always on time and professional. Luis was our driver this trip, he was great. Thank you! read more

This is a great car service. The owner, Bill, is so friendly and responsive. Prices are great, and all the drivers are very good, with clean cars. Our go-to for airport transport! read more

Best transportation in town! Reliable service, clean cars, smooth rides, and dedicated drivers. They run all hours of the day/night and have the best communication. Travel without worry with Bill, Arie, Luis, and team. They are nothing but the best. 10/10 always recommend! read more

Excellent experience with WheelsUp! I always drive myself to the Burbank airport and just park in long term parking but with the holiday, I knew parking would be hard to find. I like to support local businesses so I was happy to find WheelsUp. I had a few initial questions that were answered promptly by email. Online booking was easy and worked smoothly. I had the same driver going to the airport and returning home. She was on time, personable, and the car was clean and comfortable. The cost of the service was comparable to Uber/Lyft (according to someone who has used them). So, support a well run, local business and try WheelsUp next time you need to get to the airport! read more

First experience with Bill's service..........Excellent service and communication was outstanding. I will continue to use his service from now on. Such a relief to have such a reliable and friendly service. Bigs marks for Wheels Up. read more

Easy to book but called first due to possibly needing an extra stop. Once Bill answered my questions it took less than 10 minutes to get all my information entered and get a confirmation/receipt. Good communication from Bill but also from Serg my driver. He was right on time and we had great conversations. He even explained how things work the day of my return travel. I would definitely recommend this service to anyone. read more

Great, on time service and communication. Easy to book via text (wish they had a website to book) and they sent a confirming text the day before our travel. Driver showed up on time and the car was very nice. Very safe driving and arrived on time. Pick up communication was great via text. Very clear instructions. Didn't take long at all for the driver to arrive. Safe drive home. read more