I am a professional window cleaner. I wasn't a customer, but I spoke to the Mr. Wheelen a few months ago about cleaning his window. He was alright in his demeanor, but said they were going to wait for the weather to break. In the mean time I made an estimate and sent it to them specifically saying what the terms were and everything. I do this for a specific reason. I want the customer to understand what I'm offering and the price I'm offering it for.
Every time I called to be sure they got the estimate and see if there were any questions I was always tossed around from person to person then told to call back very, very rudely. The rudest I believe was his wife, Mrs. Wheelen. She was terrible. Really laid on the sarcasm and not carrying about how selfish and rude she could be. I spoke to Mr. Wheelen last week, he asked the price and I told him $200. He said, "That's it? Alright, come in next week." He wanted me to come in after the weather broke, which I don't understand because his windows were located beneath deep overhangs and wouldn't be touched by the rain and rain water, unless you're in a very dirty, polluted area, doesn't hurt the windows at all.
I got there and took immediate notice at how terrible the windows looked along with the deck, railings, the siding had bird feces all over it. It was just terrible for such a pretty place to be contaminated as such. I was going to make an offer to clean all of the bird waste, the algae on the floor and the algae on the railings up.
I got started doing the BASIC CLEAN which I highlighted and outlined in the estimate as a very basic cleaning where I just put water on the glass and squeegee it off. But, they never saw the estimate. I have no idea why not with as many times as I called. The highest windows were terrible. I cleaned them once with just soaping the window and squeegeeing it down, but it didn't do much at all. I took my rag and wiped it and it came clean. This was a lot more work than the initial estimated cleaning and $200 allotted for. I would have had to have taken the rag, tie it to the pole, extend it roughly 28-foot in the air and scrub all of the glass.
I decided to let them know and tell them if they wanted that I would have to add an additional $50 onto the bill. I tried to tell Mrs. Wheelen, but she was absolutely terrible and hateful to me. She said something to the effect of, "Yeah, well I don't want to deal with that right now. Look at all this! Look at is! I've got so much other stuff to do, the windows are honestly the last thing I'm worried about." I was thinking, "You ought to take a bit more price in your appearance and things may go a little better for you." She said her husband was on the lot and I needed to go see him.
I took to the lot and found Mr. Wheelen in a trailer. I told him that I could do the basic clean for the suggested price or add $50 and wipe down the tall windows. He says, "Well, that's not what you said. You're trying to jerk me around around." This caught me completely off guard. I mean completely off guard. He said, "That's not what you said when you quoted the price and you're trying to get over on us." I said, "Sir, did you see the estimate?" He said, "Just never mind." I said, "You mean you don't want the service?" He said, "No, I don't. I'm busy. Just get out of here." I said, "Hang on a minute. I'm trying to be fair with you. I told you I could do the basic cleaning which is what I estimated, but your windows up top wouldn't be as clean. I can still do it." He said, "No. Just get out of here. I'm busy and don't have time for you." So, I left.
I was upset because they were so rude and short with me. Why couldn't they just talk like civilized human beings? I just wanted to converse and find out what they wanted. That it. No, they wanted to get short and just slam me and try to run dominance on me. Why? How silly. Right now their windows could be sparkling clean and shiny and I could be up $250, but I was out an entire day because that's how long i set aside for them and their windows still look terrible. I could understand this if it just happened once, maybe if it happened twice, but several times it happened with their haughty attitude and rude, selfish, biased behavior. They ought to be ashamed of themselves. If my son would have acted like them I would have bent him over my knee and told him big boys don't act like little boys. Goodness. read more
