Good vehicles and work with people. They have good cars & a fantastic warranty. They believe in…read moresecond chances and you will too once you stop in and become their customer.

I use to go to another Toyota dealership but I felt I was not getting the service I deserve. I…read moreheard that Fletcher Jones had bought Carson Toyota so I decided to give them a try. I actually went there to complain about an ongoing problem that the other dealership was not able to fix for me. When I got there the service advisor was very nice and listened to me very well, I felt a little bad that I was there with a complaint, but then I was greeted by not one but two service manager's, Juan and Mark they were very understanding and got my ongoing problem taken care of. Fletcher Jones has made me a customer for life THANK YOU!

We had an service appointment for 11am and was there a little early. At 1pm, I called to see what…read morewas taking so long. The lady who answered said she would check and put me on hold. She came back and told me the service guys all go to lunch from 12 to 1 so it should be finished shortly! I can't hardly believe they would let a customer sit in the waiting room for an hour while they go to lunch when the vehicle is there for a simple oil change and tire rotation. Finally, at 1:40pm, the car was finished. Over three hours, including driving time from Pittsburg, KS for an oil change and tire rotation. Do not schedule appointments close to their lunch hour because you'll add another hour to your wait. Seems to me a change is in order for lunch breaks. Customers first, I don't think so. Every time they put me on hold and transferred me on the phone, I had to listen to Frank Fletcher's message about how they care about the customer. To make this clear, I am not complaining about the work, only the time it takes to complete something simple like a tire rotation and oil change.

Of I could give zero stars I would. Bought a brand new Jeep compass and with 2 days started having…read morecomputer issues, park brake would kick on randomly, heaters wouldn't work correctly, touch screen barely worked, just all kinds of things. Have taken it to them twice and all they did was reset the computer, which worked for a day or so, but didn't fix anything. Got very fed up and contacted Corporate, and they are pretty much the same, so now I know where Fletcher learned it from. Very irritating when you spend a lot of money to purchase a brand new vehicle and it doesn't work correctly and the dealership and Corporate do basically nothing to remedy their malfunctioning vehicle.

Two recent encounters with this dealership, both very frustrating…read more I have a 2019 Cherokee Latitude with 125,000 miles. Called for A/C service and was flatly told with no service history, they would not service it (at all). just spoke to the parts department - needed parts for above issue but was told by the Parts Representative that I needed parts that I absolutely did not need. I did try and explain but was cut short and was told that I was wrong without benefit of explanation. Unfortunately, this was first...and last interaction with Frank Fletcher in North Little Rock.

TL;DR: service was awesome, culture was positive and welcoming…read more -- We had a massive oil leak in our Sedona and were running through a 5 qt bottle of oil ever 1-2 weeks. Given a few of the signs, it was obviously a recalled part (oil pressure sensor). I took it to Youngblood Kia in Springfield who said it was some complicated thing that would take $1500 in parts and $2000 in labor (but he offered me a 10% teacher discount...). I argued with their diagnosis didn't make sense to me eventually took the van to Roper instead. Within an hour they confirmed it was the recalled part and immediately began replacing it. In the end, I was out six hours of time and the cost of fuel. During the time I sat here waiting, the employees' love of their work-culture has been obvious and everyone more than welcoming. One of the service reps even popped in to ask who was getting oil changes and paid for them all saying, "Hey, it's December! Merry Christmas!" Thanks, Bryan and Andrew!

So,for starters. We purchased a vehicle from them and they told us that it came from them with a…read moresix month or 6000 mile warranty, whichever came first there were no questions asked. Luckily, we did go ahead and buy an extended warranty, which I will have to say cost way too much for what it was for only three years. we have literally had the vehicle less than two months and within the first month something goes wrong with it. We took it up to them. They said they fixed it, but apparently they did not. we called him back a week later and told him the car had the same issue and that it needed to be fixed. They told us well. There's nothing we can do because this is not a Ford dealer. This is a Kia dealer and you're going to have to take it to a Ford dealer to get it fixed. I called that bullshit because they work on other vehicles all the time. I'm not an idiot. We go to take it to a Ford dealer thinking that it still should be covered under the 6000 or six month warranty but low and behold they decided no we're going to use the extended warranty and instead of the warranty that was supposed to come with the vehicle. Called up there to ask them why we're being charged a $200 deductible whenever this should be covered under the six month 6000 mile warranty and they said that the part that was the issue which has to do with the motor was not covered under that they only cover power terrain. In power terrain the motor the transmission if I'm not mistaken, that's exactly what that is. Just letting future buys know I would not buy anything from this Kia. They are lying shit. I knew Mr. Roper whenever he was in charge of everything and if he knew what was going on now, he would be ashamed.

Cameron and David went above and beyond when we purchased a car from them. They both were very…read morehonest and respectful during the entire process. They gave us a fair trade amount for the vehicle that we traded in. I can not say enough good about these guys. Don't hesitate doing business with Midwest Motors they will treat you right!

I bought a "back row beauty" from this lot and was treated like I spent 100 thousand dollars…read more Customer service was top shelf from the time we walked on to the lot until we left with our new (to us) vehicle. The gentleman who closed our deal (Cameron- I think that's right) told us he would ship us a simple little part the vehicle needed, and followed through. Honest. Respectful. Integrity. I would strongly recommend this group to anyone.

Roger at Fletcher Ford did a great job. We've bought 3 cars here and do service here as well.read more

So I am absolutely amazed I bought a 2019 Jeep Cherokee and a 2019 Kia Sorrento from Frank Fletcher…read moreFord and they sent me emails. They've sent me text messages that I need the 60,000 mile check up and get it done. I just walked in to ask them how much what a pertain to they could not give me any answers. They could not tell me anything but they're sending me emails and text messages that I need to 60,000 mile check up so go figure this place sucks I would not recommend this company whatsoever for any of your work or any of your purchases

Lots of interesting and unusual vehicles. I try and drive by here about once a week just to see…read morewhat new vehicles have come in. The person who runs the place is always friendly and more importantly, really knows his cars. He seems as passionate about the vehicles on the lot as any collector and he knows all the details off the top of his head without looking things up. I can't say that about the salespeople at most car dealers where they rarely know half the details about the new vehicles on the lots. Yet this gentleman who has consignment vehicles seems to know all the history, performance, and little details car fans care about. And it's not just cars, there are trucks school buses, RVs, motorcycles and other eclectic cars. It's rare there is not some vehicle on the lot I wish I could buy but being a car collector is not in my budget. I'm sure he sees a lot of people like me, we come to look, chat, dream and he's always helpful and patient with us lookiloo's.