I came all the way from Detroit to buy this car, and everyone at D & J did a great job in making…read morethis purchase happen! At various times in the deal, we worked with four of the various family members to help gather information, do research, and then finalize the paperwork. They were all very friendly and went out of their way to provide things like extra photos to give me enough confidence to buy the plane ticket and come out to Joplin to seal the deal. Everyone knows that buying any used car can be a roll of the dice, but this is perhaps the first time that I have had zero disappointments in buying a second-hand vehicle from a dealer. Thank you again to D & J for making this a smooth and thoroughly enjoyable purchase experience -- and their lunch recommendation was great too!

Good vehicles and work with people. They have good cars & a fantastic warranty. They believe in…read moresecond chances and you will too once you stop in and become their customer.

I use to go to another Toyota dealership but I felt I was not getting the service I deserve. I…read moreheard that Fletcher Jones had bought Carson Toyota so I decided to give them a try. I actually went there to complain about an ongoing problem that the other dealership was not able to fix for me. When I got there the service advisor was very nice and listened to me very well, I felt a little bad that I was there with a complaint, but then I was greeted by not one but two service manager's, Juan and Mark they were very understanding and got my ongoing problem taken care of. Fletcher Jones has made me a customer for life THANK YOU!

I highly recommend Fletcher Toyota. John and Wes made my purchase of a 2026 vehicle the best I have…read moreever experienced. John was unbelievably patient with getting exactly what I wanted and Wes was super helpful with what the options were and what we did and really didn't need. They are both very earthy and enjoyable gentlemen and never pushy. I will definitely recommend them to my family and friends, as well as returning for any future service and vehicles

Of I could give zero stars I would. Bought a brand new Jeep compass and with 2 days started having…read morecomputer issues, park brake would kick on randomly, heaters wouldn't work correctly, touch screen barely worked, just all kinds of things. Have taken it to them twice and all they did was reset the computer, which worked for a day or so, but didn't fix anything. Got very fed up and contacted Corporate, and they are pretty much the same, so now I know where Fletcher learned it from. Very irritating when you spend a lot of money to purchase a brand new vehicle and it doesn't work correctly and the dealership and Corporate do basically nothing to remedy their malfunctioning vehicle.

Two recent encounters with this dealership, both very frustrating…read more I have a 2019 Cherokee Latitude with 125,000 miles. Called for A/C service and was flatly told with no service history, they would not service it (at all). just spoke to the parts department - needed parts for above issue but was told by the Parts Representative that I needed parts that I absolutely did not need. I did try and explain but was cut short and was told that I was wrong without benefit of explanation. Unfortunately, this was first...and last interaction with Frank Fletcher in North Little Rock.

Do not buy a Kia. They sell you on a 10-year, 200,000-mile warranty, yet my car is now sitting with…read morea blown engine not covered under the warranty with only 64,000 miles on it. Here is what the technician said happened: 'The alternator shaft pulled the threads from the alternator pulley, causing the pulley to come off along with the belt. This damaged the water pump and radiator, which then broke an engine mount and blew the head gasket.' All of that is only covered under the 60,000-mile warranty. So an engine pulley, something that literally turns the drivetrain, is somehow not considered part of the drivetrain? The drivetrain can't turn or function without an engine pulley. You see how they trick you? They are really selling you a car with a 60,000-mile warranty. And honestly, do you really want to buy a brand-new car with 17 miles on it that is effectively only covered for 60,000 miles, especially when Kia is known for using cheap parts? But I did figure out why they say "stay frosty"... It's because they know your engine will be blown and the heater won't work. So you're sitting in a non-operational vehicle, freezing...thus: "Stay Frosty." When I called and told them the problems I was having with the Kia dealership. They didn't care. So, no, they are not a "dealer for the people." They are a "dealer for the suckers who buy here"

Very low pressure. Collin was a excellent salesman, when we came back on the second day it was…read moreactually his day off. He came in and got us in a new vehicle. Thank Collin!

I bought a "back row beauty" from this lot and was treated like I spent 100 thousand dollars…read more Customer service was top shelf from the time we walked on to the lot until we left with our new (to us) vehicle. The gentleman who closed our deal (Cameron- I think that's right) told us he would ship us a simple little part the vehicle needed, and followed through. Honest. Respectful. Integrity. I would strongly recommend this group to anyone.

Nice guys finish last. I lost 15% of my car purchase price because I trusted the owner of this car…read moredealership. I purchased a Tesla Model 3 from Midwest Motors in Joplin, MO in December 2024. The dealership never submitted the form to the the IRS so I could get the $4,000 tax credit. I was told by numerous friends, car dealerships, and business owners to have the car dealership submit the one page form as car dealerships can easily get the tax credit from the IRS. Midwest Motors was not interested in doing this as they were selling this Tesla as a favor to a friend and consultant to their company. I wanted to make it easy on Midwest Motors so I did not press them on doing the work. I am now out $4k as Midwest Motors never submitted one form that confirmed I purchased the car from them, or submitted the one simple form with the incorrect VIN. Either way, I am a nice guy that looses out. A video explaining this saga can be found here - https://youtube.com/shorts/JgTpJYZbFLI. The owner and team at Midwest Motors was pleasant and easy to work with during the sales processes. However, like many sales transactions, companies are not willing to help after the deal is closed. They have moved on to the next transaction.

Bought a new car yesterday, first new car in almost 10 years…read more Our sales guy Jim, was absolutely awesome! Credits not perfect, who's is these days, but Jim and the crew at Fletcher Ford treated us with respect and dignity. Jim first showed us a base model Escape, nice car just, not quite the car we had in mind, looking for a few more features. It was what was available to us with our buget, we were willing to accept that. Jim took it upon himself to speak with his finance manager and get us just the car we wanted with better features and financing than we ever expected! Ended up with an Escape SE. Love our new car!! I can say this has got to be the best car buying experience I've ever had. Can't give them 5 stars just yet, have to wait and see how the service department works, that's usually where the ball get dropped, I'll update when I have to take it for my first oil change. As for the sales team, well all I can say THANKS GUYS FOR AN AWESOME EXPERIENCE! !!! 4-2017 update.... I said I needed to wait for see how service was... Well still cant give it 5 stars. Service is not the worst I've ever had, but typical for dealer service departments. Seems the wait is longer than should be for oil change. They also seem to lose appointments, oh they are always willing to "fit me in" that's great since I made an appointment two weeks ago. I was hoping that by waiting longer to update my review that it would get better, good news is... it hasn't gotten worse, not better either though. So if your looking to buy Fletcher is the place. I've even bought another car from them since, thanks Jim! Just take your car elsewhere for service, unless it's a dealer service item, I go somewhere else. Hope this helps...

So I am absolutely amazed I bought a 2019 Jeep Cherokee and a 2019 Kia Sorrento from Frank Fletcher…read moreFord and they sent me emails. They've sent me text messages that I need the 60,000 mile check up and get it done. I just walked in to ask them how much what a pertain to they could not give me any answers. They could not tell me anything but they're sending me emails and text messages that I need to 60,000 mile check up so go figure this place sucks I would not recommend this company whatsoever for any of your work or any of your purchases

Lots of interesting and unusual vehicles. I try and drive by here about once a week just to see…read morewhat new vehicles have come in. The person who runs the place is always friendly and more importantly, really knows his cars. He seems as passionate about the vehicles on the lot as any collector and he knows all the details off the top of his head without looking things up. I can't say that about the salespeople at most car dealers where they rarely know half the details about the new vehicles on the lots. Yet this gentleman who has consignment vehicles seems to know all the history, performance, and little details car fans care about. And it's not just cars, there are trucks school buses, RVs, motorcycles and other eclectic cars. It's rare there is not some vehicle on the lot I wish I could buy but being a car collector is not in my budget. I'm sure he sees a lot of people like me, we come to look, chat, dream and he's always helpful and patient with us lookiloo's.

They got me in my appointment on time and did all the things I asked for them to do and they did it…read moreprofessionally.

BEWARE! Chevy Colorado: GM officially released a service bulletin addressing the coolant leak at…read morethe upper radiator hose. It is a "known defect" rather than wear-and-tear. Landers, the Chevy dealership in Joplin, Mo., is aware of this problem, which bulletin PIT6494A documented. They did not stand behind their product but instead charged me over $500. I was disappointed that they did not stand behind their product!