Not sure why anyone would give less than 5 stars to Guiselle and her team. My Mom worked with Nate during the experience of working with my wheel repair and she wanted me to name drop him as well. There has been like 4 times in my life where they have done excellent work for me. And most of those experiences were such a relief considering my narrow time frames. Mom is coming back soon to price some tires because of the wonderful work. Thanks so much. read more

I have been going to Wheel Works for many years. I take both my car and my truck for tires, alignment and rotation and occasionally other work. I recently went there for an oil change and asked them to rotate my tires. They told me they could not rotate my tires because my front tires were bald. They are not even at the wear mark. See photos. Total scam to try to sell me new tires. I took my truck there a couple of months ago and they told me that my lug nuts were worn and difficult to remove. So they sold me ALL new lug nuts, not just the ones that appeared to be bad. read more

Wheel Works - Driver side front tire - Tires Near Me - San Mateo, California

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My husband had a terrible experience here yesterday (4/27/26). He ordered a set of tires and had them delivered to Wheel Works, with an appointment in the morning to install them. After waiting for a while, he was told they received the wrong set of tires (front tires instead of rear tires), and that they could order the right ones and install them in the afternoon (for a higher price). However, this morning, upon trying to return the "wrong" tires, my husband found out that Wheel Works had received the correct tires afterall. We feel like this is a scam for trying to sell their tires for a higher price, knowing that we need to have them replaced in a hurry. Not to mention time wasted in making a second trip, making phone calls for the returns. read more

Needed an oil change before a trip down south, and Jacob made the whole process quick and easy even without an appointment. The shop was very busy, but the front desk still provided excellent customer service. Really appreciated how smoothly everything was handled! read more

I brought my car here and two months later, another shop found multiple issues that this place either missed or caused, including serious problems with the tires and oil. I sent them all the screenshots, dates, and invoice numbers, but instead of helping, they just kept asking for more info and did nothing to fix it. Worst body shop experience I've ever had. 我把車送來這裡，兩個月後去另一家車廠檢查，發現這家不是漏看就是搞壞了好幾個問題，輪胎和機油狀況都很嚴重。我把所有截圖、日期和發票號碼都寄給他們，但他們不但不幫忙，還一直要求更多資訊，完全沒有想要解決問題。這是我遇過最糟糕的保修體驗。 Overinflated tires caused excessive wear on my front wheels, and now I have to replace the tires entirely. 輪胎充氣過度導致前輪過度磨損，現在我必須更換整個輪胎。 read more

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I went in to have a alignment done on my 2001 Toyota Corolla and was amazed at how Michael managed a very busy shop. He was able to keep everything organized and moving. Not to mention he was going back and forth between English and Spanish speaking customers without skipping a beat. read more

Pro-tip: don't go in an hour or so before they close as they probably won't take you in due to the jobs they already have. I made this mistake thinking a flat tire should be one and done in 30 minutes, but nope, they wouldn't let me in. Arrived the next morning early, gave them the flat for patching, and in about 1 hour, I got a call saying it was done. They held onto my tire until I was ready to swing by. I was originally thinking they would just give it back to me, but they proceeded to move my car, take out the spare, fill all tires with proper air pressure, and then put all the spare tire parts neatly back in the trunk compartment. I really appreciate that. All in all, I think they did a good job. The tire drives just as well as before, thankfully it was fixable. They were able to squeeze me in their busy schedule within a very short time. read more

Checked online for tire price. Went in To order tires. Went back for installation and they told me price that was $600 more than online quote. Got my tires elsewhere! read more

The worst Wheel Works service manager I'm extremely disappointed with the so-called "lifetime free alignment" service and the rude treatment I received from the manager at Wheel Works on this location. I had an appointment at 11AM and was told I could pick up my car by 1PM. It wasn't even busy that day compared to weekdays. By almost 2PM, I still hadn't heard anything, so I called to check on the status -- the manager just said it wasn't done yet and I might be able to pick it up before 5PM, without offering any explanation. When I stopped by the shop, I saw they hadn't even started on my car. They were working on other cars that hadn't been there when I dropped mine off that morning. I went home again and came back around 4:30PM, only to find my car still untouched and new cars are being worked on. I finally told the manager to just give me my key back. He was rude, didn't even apologize, and had no plan to call me or let me know they weren't going to work on my car that day. This is unacceptable service and makes the "lifetime alignment" promise feel like a scam. Every time I come here the manager is always rude! He is the exact opposite of Guiselle, who is always helpful no matter how busy she is. read more

Always a little surprised to have a good experience with an auto shop. Nate and the front desk staff were efficient, knowledgeable and courteous. Good on them! read more

Great service & great quality work! We have been bringing all 5 of our cars here for serving for years and we have always been happy with the care. I recommend calling in advance for an appointment as they do get busy certain days of the week. They open 7 days a week. We get our cars checked, oil changed, tires changed, and any issues addressed here. Their pricing is reasonable and they give you a quote and then update it with a phone call for any issues that they discover that need to be taken care of. The team is very professional and knowledgeable. We trust them completely with our cars. We especially appreciate Michael, the manager, who is an expert and is always honest with us about our cars and what needs to be done or what can be left alone but monitored for a while. Conveniently located in downtown San Mateo just a block or two away from all the restaurants and not far from the Caltrain station. And if you open a WheelWorks charge card account, you get special deals. We will keep coming back. read more

I've been a repeat customer of Wheel Works particularly the one in San Mateo. Each time I was in a bind and need my wheel replaced asap, they came through each time. It's been my third time having my tires replaced and rotated and the team has been so efficient and reliable. My car gets done within an hour or two at most! I appreciate you guys at the SM Wheel Works! read more

I am so glad I trusted the recent positive reviews for Wheel Works in San Mateo--they were absolutely spot on. If you were hesitant due to older, negative feedback, please take a chance on them now; whatever changes they've made are fantastic! I had a slow leak from an object in my tire and called at noon. They were able to squeeze me in within the hour. The best part? I had a strict time constraint (school pickup), and they handled it flawlessly. They acknowledged my time limit right away and got my car on the lift immediately. The staff is welcoming, professional, and incredibly efficient. While I waited, I saw them interact with a steady stream of customers, many of whom were seniors needing extra help--the team showed remarkable patience and kindness explaining concerns (even about technology). They had me in and out the door with a fixed tire in under an hour, exactly as promised. The service was fast, clear, and efficient. This shop is reliable, trustworthy, and fast. Stop looking for another place--take your vehicle here! read more

My parents have used this shop for 15 years and always get exceptional service. The customer service is always great and we've built a great relationship over the years. read more

Wheel Works, San Mateo on B street-- A Lesson in How Not to Run a Business My wife had one simple appointment: get a replacement tire. She called and she was told the tire is available right now and that they can do it by 2 PM. She waited two in the waiting room, deprived of sleep, only to check in with the person who signed in her that the tire wasn't even in stock. They were trying to get it and it may be available after 5 PM. No update, no proactive communication, nothing. She was left sitting there, sleep deprived. This isn't just bad service; it's complete disregard for a customer's time. If you schedule an appointment and confirm a part, it's reasonable to expect that the part will actually be there when you arrive. Instead, we got a wasted afternoon and a trip to a completely different location. Why in god's name did they not mention that the other San Mateo location had the tire and they didn't is absolutely beyond us. There are plenty of other tire shops in the area that respect their customers and know how to manage inventory. Do yourself a favor and skip Wheel Works San Mateo on B street unless you enjoy waiting hours for nothing. This place gets an F. read more

I'm a repeat customer at the SM location on B st. The customer service team especifically Guiselle and Michael, are the service techs I've usually delt with they are always welcoming, professional, knowledgeable, helpful and efficient. They give you a quote and then update it with a phone call for any issues that they discover that need to be taken care of. One morning I noticed a slow leak as I was leaving for work, I decided to stop by without calling ahead they were able to squeeze me in without an appt and acknowledged my time limits. read more

These guys are great. I am a repeat customer and honestly I would not go anywhere else. They always complete the work I need effectively and at minimal cost, and they communicate clearly what needs to be done. I recently went thinking I needed work on my transmission, brakes and tires. I expected to pay anywhere from 3k - 5k, but they were honest enough to let me know that the work I thought needed to be done wasn't necessary and the checks they did proved it. It was a relief to only have to spend less than a grand on new tires and an oil change, rather than 4k on work that did not need to be done. Highly recommended. read more

Service was prompt and quick. Even on a Saturday, without appointment. Reliable and responsive.

I'm giving Wheel Works in San Mateo a 5-star rating . I take my MB car for inspection, have done wheel alignment , tire rotation after purchasing my tires and recently my suspension. Michael is my go to service tech and he is very helpful and provides great service . I would recommend this place to my friends and family. And very reasonable price. read more

The only place I will go to get my cars fixed. Reliable, Friendly, and good at explaining what's going on with my vehicles.

The manager actually met me in the driveway coming in. Within 2-3 minutes, there was a technician addressing my concern, low tire pressure. I drove out 5 minutes later confident I didn't have a punctured tire and with the pressure in my tires topped off. Everyone was really friendly, cordial, and informative and it cost me nothing. I'll definitely return when I have need. read more

Couldn't even get them to answer the phone when I called. Was on hold with their auto answering machine for 10 minutes and no answer. On to the next.... read more

I've been to this wheel works several times. They're very friendly and the prices are reasonable. They service the vehicle quickly. I highly recommend the San Mateo branch read more

Mike and Andy made me feel relaxed while I had my oil changed and a new tire put on. Did not have to wait long.

Wheel Works in downtown San Mateo has always come through for me when I've been in urgent need of new tires. Fast, responsive, professional. Much respect to the crew here who makes it happen. read more

I bought four tires from Michael last week, which he had ordered for me in advance (because they were, I guess, speciality tires for our vehicle.) I saved over $400 from the price quoted by our regular BMW car mechanic. More broadly, I have been a customer of this location of Wheel Works for many many years. I have never been disappointed. In fact, I am very satisfied. read more

All-Star service from this San Mateo team! I noticed a screw in my tire around 4pm down the street from this shop. So I pulled in knowing that it would be lucky to even see me so late. The service manager Guiselle confirmed my issue on the spot and we agreed I'd come in the next day. When I arrived 2 days later she remembered me and discussed my options on the work needed. I was quoted 2hrs but was called 30min later the work was done. The flow at the shop was friendly and productive. All you can ask. Thank you! read more

This place got a low review bc I was not allowed to use their bathroom when I was having my tires changed there. What place doesn't offer a public restroom?? read more

PLEASE! PLEASE! do not go to this location! If i could i would give a Zero on this location! I priced around for tire replacement and this location was available for our schedule. Despite the bad reviews . We needed new tires for a long drive and our tire threads were low. I should have listened to my instinct!! Got 4 new tires, the next day one tire got a flat tire. They tried to claim it was our error. Upon inspecting it, it was caused my a leaky valve. They couldn't replace it until the next day because they had to go to their warehouse to get a tire. 24 hrs later, they said a new tire was placed and ready for pick up. Went to pick up and saw that the spare tire was still on and nothing was done. I waited another hour for them to actually put the new tire on. Fast forward, 3 months later and the same tire got another flat tire. What caused it? Not sure, came upon the car parked and noticed the flat tire! Contemplating on goin back for them to fix it AGAIN. Made the decision, to go elsewhere and learn from this experience to listen to my instinct! As for the customer service ! They were very abrupt, aggressive, and manipulative. They did not provide any accountability nor responsibilities on their work. The quality is low grade and there is zero to low value of their work overall! I would not recommend for their work or customer service! Please don't be fooled. It would be to your advantage to spend on quality and time else where! read more

ACTUAL RATING: 0 Stars. WARNING - DO NOT GO HERE; I arrived on time for an appointment at 3pm to have a slow leak in one of my tires patched. I was checked in by the service manager who assured me that they could patch the tire and that they would have me out by 6pm. Fast forward 2hrs and 35 minutes later, and having watched them prioritize 2 other customers that came in after I did for the same service, I had to ask for an update on my vehicle - and only then was then told at 5:50 pm that they couldn't patch the tire. They then proceeded to try to upsell me with 2 new tires, despite the fact that they were closing in 10 minutes. [Now all of a sudden, they have time for me - or should I say for my wallet.]. No Thank You!!! read more

I had two tires on my car with slow leaks, and brought them in on a Sunday. The tire shop was able to quickly repair the tires. The staff was friendly and efficient in handling the repairs. I felt the pricing was very reasonable. I was satisfied with the service, and I plan to purchase my next set of tires from this same shop. read more

These guys installed 4 new tires I had bought online for my Cayenne. Another Wheel Works in Belmont had failed, saying it was too tough due to the reverse mount and wide custom wheels. 22" rims, about 10" deep. Michael Gonzalez at WW San Mateo B Street also found it to be pretty difficult since even their (supposed to be fully capable) equipment was not quite getting it done, but he eventually installed them all, following some admirable dedication to getting it done. Perfect results. I also really appreciated that he treated me like a knowledgeable adult, which is not always the case when dealing with automotive shops. Definitely the place to go around here if you might have "special needs." read more

I have been a customer of Wheel Works from the days of Daytona Tire in Belmont that preceded it. I see names of former employees of the San Mateo shop like Victor and Jeff, and I agree were great representatives and treated me well. I feel the same about current employees Guiselle, Carmen and manager Michael. I see the word rude in reviews and I don't know that experience in the 40 years I've been a customer. Maybe because Michael and Carmen are low-key, but knowledgeable and Guiselle is up-beat, all about what she can do to help and knows her stuff, so maybe there is a contrast to understand. Whether or not I went with Wheel Works for tires or service, which I don't always, I make a point to talk with Michael first because he gives me an honest answer and will tell me if I should go somewhere else. If he loses the debate about a tire he is offering, he will order what I want. He also gives recommendations for shops where Wheel Works is not located. Lifetime alignment and 6 months interest free financing is the only way to go! read more

They did work that wasnt asked for and didnt need to be done and overcharged me 2 extra quarts of oil. My engine takes 8qts not 10

Solid and super friendly shop in San Mateo. Called late on a Sunday and they took us for an appointment. Patched a tire quickly, efficiently and pretty cheap too. All in all a super positive experience. read more

GO ELSEWHERE! They royally messed up the simple job of an oil change: Almost 2 weeks after they changed my oil, I noticed a small puddle coming from underneath my car. The oil was all but gone, and only the tip of the dipstick had any on it. I setup an appointment the next day, I had the car towed to their shop, and I asked them to double-check their previous work. Over the phon, the Latin woman at the front desk tried to make it sound as if the issue was unrelated to the previous job, and she falsely claimed only half the oil was gone! It turned out that the first time around, they used a faulty filter that didn't sit well, and it caused the leakage. Then, the woman at the front desk handed me the key and said, "Here you go!" No apologies for almost ruining my engine, or for a messing up a simple job, or for ruining my weekend plans and wasting my time, or for the expenses I incurred towing my car and Ubering to the shop! She reeked of smugness, and she acted as if THEY were doing ME a favor by fixing their f up! I've had my share of unscrupulous and shady mechanics, but this experience takes the cake. I wouldn't drive my car near their shop again, let alone give them another opportunity to royally mess it up! I'm exploring all options to ensure no one else goes through what I went through. In the meantime, STAY AWAY! Don't be lured by their promotions; Evidently they use inferior components and half-ass it to make the economics work! Ya'll have been warned! read more

This location didn't do anything wrong but they didn't do anything right. We called about a flat and they told us to come down so we did. When we got there we were told they were busy and there was a wait- fine. It was almost 3pm and they told us it would be done by 6 (which was closing time)- also fine. The person behind the counter quoted me a price for fixing a flat - I think it was like 40 bucks- and I asked how much it would be to replace the tire if they couldn't fix it and he said he'd call me if they needed to replace it. So we wandered around San Mateo for 3 hours and around 5:40 we headed back. We got there and the guy told me "your tire doesn't have enough tread to repair" and that they didn't have a replacement in stock. He also said that there was no charge. Why couldn't someone have checked that when we dropped it off? He could have said "we can't do this today for these reasons" and we would probably have asked to order the tire and come back. But after we wasted 3 hours for nothing I'm going somewhere else. read more

I took my car here after experiencing unusual vibration in my front wheel at highway speeds. It was ready by 5:30 since I brought it in mid afternoon and they had a few cars in the ports ahead of me. I just requested alignment to make sure it wasnt just a simple fix rather than looking towards more expensive suspension options. Cost 72 to check align all 4 tires. Rotation was free since theyre already removing the tires. Michael explained that my wheel was bent and could be repaired for $190 which is about the same price as a new alloy wheel for my car. His inspection made sense considering the number if potholes I see driving on 101 and san francisco. As I visually inspected the tire in question I did notice the typical curb rash scratches on the edges which were there before I brought it in but the vibration is still present despite rotation towards the back. He offered to order the new tire. Overall I had a more pleasant experience here compared to previous work done on my other cars with big o tires. Thanks Michael. read more

Wheel Works - Wheel - Tires Near Me - San Mateo, California

I had an appointment at 10 am and was told I could pick up my car around 12:30 pm. I mentioned that if it finished early or if anything came up, they should call me. I didn't hear anything until 12:00 pm, so I called to check. They said they were waiting for a part and it would be ready around 2:30 pm, or they would call me. I came back at 3:00 pm, and they said it still wasn't ready and would take another hour. I returned at 4:10 pm, and it was still not ready; they told me maybe another 15-20 minutes. I am really upset as this took my whole day. They then apologized and explained they had thought they didn't have the part, so they started working on another car instead! This was extremely frustrating and unprofessional. read more

I still was having issues with the emergency brakes they "fixed",but was living with the drift by putting the car in gear so it wouldn't drift . Forgot to put the car in gear and it moved hitting the side of my garage even though the emergency brake was fully engaged. Taking it into another garage next week to see if they can fix it because after 3 tries you know they just can't get it done. Probably a law suit up next for the fender damage it caused. read more