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Norfolk Auto Service

4.8 (405 reviews)
Open 9:00 am - 5:00 pm
Updated 2 months ago

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Response time

6 hours

Response rate

100%

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Reviews With Photos

My minicooper 2013

This was my first time coming to this shop for my Minicooper oil change. Wally and his mechanic are awesome. I was able to get the oil change done pretty quick. Wally gave me the approximate time of when it would be done, 2hrs, which was spot on. He gave me a reasonable price and also gave me a breakdown of the oil change and what it entailed. There was no funny business, just very straight to the point. Wally also took a couple of photos of my car that it's ready for me to come by for pick up, which I also appreciate. He's quick to respond both phone and text. I had called the shop first, but no one picked. I hung up, but he texted me back within 15 min to follow up, which was actually nice. I also asked about oil changes for Subarus for my husband, which they also do. We'll be coming back for our Forester! Thanks Wally!

Came here for an oil change and liked that it included a safety inspection. Ended up finding out one of my tires was in bad shape. It could've been dangerous if they hadn't caught it. They don't sell or replace tires here, but Big O's is nearby. My brakes were also worn down, so I got those replaced too. The staff were honest about pricing and never pushy. They respond fast, call back if they miss a call, and it's nice that you can text them too. Super convenient and definitely feels like a place you can trust.

Seating area
Poiuytrewq A.

I'm pretty sure I've reviewed this place before but I guess a 3-year-old review is obsolete. Anyway, I first came here in 2020 during Covid. The mechanic helped get my car ready for a long drive to SoCal. Fast-forward 3 years and we haven't driven a lot because of Covid, but we needed to replace the break pads. The mechanic was very helpful and thorough. He only replaced the ones that needed to and informed me the percentages for the others. Just like before, I think that he was honest and offered fair prices. My dad wanted to take my car to some other mechanic and I say, "No thanks, I have a mechanic. "

Front of the shop! Wally's AE86 is in the front, super clean build.

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3 months ago

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5 months ago

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5 months ago

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3 days ago

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7 months ago

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1 month ago

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5 months ago

An honest and efficient autoshop. Got my brake pads replaced for my Audi A3 2016. Dropped off at noon and ready by 4 PM.

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3 months ago

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7 months ago

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6 months ago

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5 months ago

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1 month ago

Helped me out in a pinch when something under car was dragging. Didn't even charge me. Also identified the nail in my tire.

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10 months ago

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7 months ago

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3 months ago

Went here to get my regular car maintenance. Simple, fast, trustworthy staff, and fair price. I'll be coming here again.

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11 months ago

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4 months ago

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4 months ago

Wally is simply the best! As honest as they come. We have been going to him for over 20 years. I wish more business owners were like him.

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1 year ago

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1 year ago

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3 years ago

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3 years ago

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9 months ago

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7 months ago

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9 months ago

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11 months ago

Did a routine smog check and was in and out super quick! Great service. Would recommend.

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9 months ago

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9 months ago

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11 months ago

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1 year ago

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4 years ago

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1 year ago

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1 year ago

Excellent service! Everything was fast and efficient. The oil change for my Lexus was also affordable.

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2 years ago

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1 year ago

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8 months ago

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1 year ago

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9 months ago

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8 months ago

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Ask the Community - Norfolk Auto Service

Does this auto service provide wheel alignment service?

No, they do not do wheel alignments.

View All 5 Questions

Review Highlights - Norfolk Auto Service

Wally also took a couple of photos of my car that it's ready for me to come by for pick up, which I also appreciate.

Mentioned in 221 reviews

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Norfolk Auto Service - autorepair - Updated May 2026

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