I bring my Audi here for regular maintenance and have had consistently good experiences. Oil…read morechanges are reasonably priced and appointments are usually easy to schedule sometimes even the same day. The owner is knowledgeable and helpful, offering recommendations for preventative maintenance and providing clear, upfront quotes for any work needed. Car: Audi A4 2019

I found them through a website and been coming and bringing my Kia Sportage ever since I am a woman…read moreand the price is reasonable. I usually come here alone and I never feel intimidated or that they are trying to rip me off so 10 stars if I could give they are a very sweet and get the job done fast I sit in their office and wait and they have no problem.

Stress free is FAR from what just happened to me. Your company caused me stress if anything…read more I made an appt online and received a confirmation. I arrived a few mins early for my 1pm appt today.. and then I was told that they could not complete my service because there was not enough time. Please tell me why I received a confirmation for my appt if this could not be done TODAY? Or if you knew ahead of time that it could NOT be possible, why did I not receive a call sometime BEFORE my appt? Their way of fixing the problem was to "accommodate me" by offering me a time tomorrow (a weekday). That sounds like you're accommodating yourself more so than me. That's convenient for YOU. There are people who can only get these kind of services done on the weekend, me included. Then they offered me their branch in Redwood City, but provided me with a Jiffylube address just to get me out the door. But wait.. TO TOP IT OFF, they offered me a "discount" the next time I could come in. The price they offered me was more than; if not the same price I would have paid TODAY for the service. How is that a "discount"? After respectfully trying to see what they could possibly offer to make this situation right...in every single aspect, this was accommodating YOUR COMPANY and NOT me, the customer. Why would I come back? To get denied for another service? I am totally taken back today with this situation. I really hope you put this into consideration for your company. Especially if your Yelp staff is encouraging your customers to book their appts online for a "discount". This seems to causing people stress..and being you are the "stress-free auto care", this far from the case.

I used to take my Hyundai Elantra here, and my husband started to take his Mazda3 here too after my…read moreexperience. I hadn't needed to come for a while after switching cars but recently brought my Rivian to get the tire patched - they were super fast! They explained that there would be an extra labor charge for lifting up the Rivian, and what I could buy to have on hand to avoid the extra labor if there's ever another case where a shop doesn't already have it. I really appreciate getting emails and texts with pictures and updates!

I originally encountered these guys when looking for a shop that could fix the convertible top on…read moremy BMW Z4. They told me what would be involved and that they would not be able to work on it without it costing a fortune. A less than honest shop might've tried to soak me for a repair job that ends up costing more than expected. I know, because others have tried that. These guys gave me an honest appraisal, and I remembered that when choosing a shop to work on my wife's car. We had just bought a 2006 BMW 330 ci, and like clockwork, just after the 30-day warranty expired, we had problems. It had just rained torrentially for three straight days and unbeknownst to us, the drainage ports in the trunk were completely clogged, allowing water to build up and penetrate to the electrical system. We noticed the dash lights, indicators, and steering wheel controls did not work. We brought it to Toole's with the hope that it was something easily diagnosed and fixed. It wasn't. To keep an already long story from getting much longer, I will just say that it was a 4-day-long diagnosis as the problem component(s) were not easily found, even with advanced diagnostic equipment. They sought out expert advice from other professionals who specialize in BMWs. The problem component was found and replaced. I originally agreed to three hours of labor, but since it went as long as it did, I happily agreed to an extra hour. So essentially, they stuck to the agreement plus a reasonable additional amount. I tried to add on a tip but they wouldn't accept it. We bought them pizzas instead. I recommend this shop because they're honest, friendly professionals who seem to really want to help out their customers while running a respectable business.

While we ultimately discovered that they weren't equipped to solve my issue (they don't have the…read morenecessary Tesla software), they were honest and transparent - and didn't charge me unneccesarily. Sean, Marvin and the entire staff are good dudes - will definitely take my jeep there!

I am so glad I found these guys! Genuinely a great shop and they know what they're doing. I had a…read moreterrible experience with a local dealer trying to repair my C7, and after constant unresolved problems, I decided to take it to someone else.. I found Clarity, which luckily is a very short drive from my house. They were extremely communicative and transparent throughout the entire process. Did a full inspection on top of the issues that I brought it in for and they made recommendations, but I did not feel pressured to make any decisions. Ultimately I got everything done anyway and they were so quick. They sent photos of the car and photos confirming the issues they found as well. Not a shady shop at all in my opinion. I also brought it in on a Monday morning, the car was ready by I think Thursday or Friday that week. After dealing with my car sitting at the dealer for months with little to no communication, this was a HUGE relief for me. So I decided to bring it in again to get my new rims installed. Literally within a couple hours the car was ready to be picked up, the process was super easy overall. These guys will be my go to for any future repairs or general maintenance that I need from now on. I highly recommend them. Thank you to the entire team at Clarity for coming through and getting everything done in such a timely manner.

Unprofessional communication and questionable billing practices…read more Based on my recent experience regarding an AC repair, I recommend avoiding Clarity at all costs. I brought my vehicle in for a diagnosis and received a four-item quote (compressor, condenser, lines, and recharge). I originally accepted this quote with an agreed-upon completion of the end of the next business day. The issues began with communication: Late-stage changes: At 5:20 PM the day before the work was set to commence, I received a text stating the parts supplier had changed, the price had increased, and the timeline was being extended. They also requested a deposit despite not doing so earlier. Lack of transparency: When I asked for a breakdown of the price increase, I was simply sent a link to a long PDF rather than a clear explanation or a phone call to discuss the new terms. The most concerning part of the experience: Because I had not yet approved the new, higher quote or the extended timeline, I messaged them the following morning to decline the job. I was told they had already removed my compressor. Management's stance was that because I had originally approved the "items" on the first quote, they were entitled to start work on those specific parts--even though the total project cost and timeline had changed and I had not signed off on the revised estimate. The shop manager told me I needed to "take accountability" and that this was a "me problem." I was ultimately charged an hour labor just to get my car back. If you value clear communication and a pleasant customer service experience, avid Clarity Auto at all costs. It's genuinely the worst customer experience I've had.

Can't edit my original review so just updating to clarify some typos (FRICKING SIRI!!!):…read more I've taken my Porsche as well as my Mazda to their shop and BEEN happier with the quality and pricing of their work compared to the dealerships. They communicate efficiently and provide no more service than what is needed. In fact, I had the MAZDA dealership suggest thousands of dollars of work that was completely unnecessary.

I found these guys a couple months ago when I was in need of an oil change. I was looking for…read moreplaces that had reviews from women. Personally, I hate taking my car places because, unfortunately, females get taken advantage of. All their reviews were so great! I called and they were able to get me in the next day. I was able to drop my car off in the morning and pick it up after work. I asked what kind of oil and immediately was told not the cheap stuff for your BMW- I said good, you passed the test and we laughed. They were awesome. I have since taken my car back to replace my battery and get my engine bay cleaned. Battery is easy I know, but my car is special and I didn't want to deal with it. I was met again with exceptional service- going above and beyond! They respond quickly, provide great service and even throw in some jokes! These guys are seriously so kind (and funny). If you need to have work done in your car, take it to them! They gave me a great deal and took such good care of my car! Thank you!

Great service, top notch repairs, efficient and all around good people. Every business should be…read morerun like Spiteri's. Bring your cars here, these guys know their trade!

We took our Jeep to Spiteri's and we're glad we did!…read more The staff was impressively professional and polite, we got better service here than most 5 star restaurants and hotels. Cris Ramirez who is our main point of contact is a true professional. He accomplished what was promised at the beginning of the service. Their prices are competitive, the shop is spotless and they offer shuttle service. This was our first experience here and we'd highly recommend taking your car to Spiteri's. These guys are pros at what they do! Thank you: Cris, Tim and Liz!

Htet and his shop deserve your business. I have complete confidence and trust in his diagnosis,…read moreand the work needing to be performed. Communication was great before and during the repair, and I had my car back, running perfectly, in record time. Location is steps away from Belmont Caltrain, so super convenient. My 2008 Mini S is a tricky car to maintain. My previous mechanic, after significant expense, was stumped after 2 visits and days of troubleshooting, and was told that any repairs to fix whatever was causing the misfiring would junk the car. Htet, with his extensive expertise and experience, had the problem resolved within a few hours of dropping it off on a Saturday morning, and costing less than the unresolved repairs from the other shop, and based on the bill, took only a half hour of troubleshooting to resolve. Parts were OEM, which he proudly explained. He clearly knows his stuff inside out, a true professional, does high quality work, and I have no hesitation to now bring my car to him for all future work. The price was very fair, and saved me the cost of a new car! I bring my car to mechanics I trust and am very loyal to those who earn it. In one visit, Htet has earned all of my future business, and my enthusiastic recommendations to anyone I know. He is just an exceptional, talented, and friendly mechanic, and I am so grateful to know I can have someone to trust and give me a fair price for outstanding work.

great customer service. there was a mixup on my mobile number. They couldn't get a hold of me, as a…read moreresult, they gave me complimentary brake bleed service

I had a great first experience when I brought our Subaru Crosstrek and wanted to get my Nissan…read moreFrontier in for some preventive maintenance. Again I was helped by Sean and again it was a 5 star visit. The work was done in a timely manner, price was fair and customer service was excellent. We have three different Japanese vehicle brands in our family and I feel comfortable to have them all serviced at A+ Japanese Auto Repair! Thanks again Sean, I really appreciate the personal touch.

Came in to have Check Engine Light issue fixed so I could register the car…read more They did their diagnosis, got the error code identified, they replaced parts, I paid $1600 and picked up the car...only to have the check engine light come back on as soon as I started the engine. I was a little frustrated because they told me the problem was fixed. I immediately brought the back, had it re-diagnosed, and was later told there is another issue which would cost $700 (after a bit of a discount), and there could be more after that. It's an older car, but with relatively low mileage for its age (20 year old Lexus sedan with 105k miles). At least this time I was told there are potentially other underlying issues, which could be cost prohibitive. After this second round of repairs, I was told they'd have to partially take apart the engine because "it could be..." I didn't want to continue this process if they weren't even sure what the problem is and I would have to pay them more so they could "maybe find" what is causing the check engine light. They seemed to be more diligent this second time, and took a little more care to see if the check engine light issue was fully resolved. Good on them for their second effort. I wish they could have done a more thorough check the first time instead of it seeming so exploratory. Maybe that's how the problem had to be discovered, but it felt like it was more process of elimination than a targeted solution. I can disconnect and reconnect my battery and get the same results of the check engine light off for a few days. I took the car back now $2400 lighter in the pocket, unclear if the two parts they replaced may have still been functioning, and with my check engine light still on. I feel it was a misdiagnosis of the problem initially. If they properly diagnosed the problem, my decision making would have been different. Instead, I feel as if I got strung along for two payments if I wanted to have my car back that I still can't register.

I highly recommend this place, I was looking for a place to get my aftermarket steering wheel…read moreinstalled and everywhere I looked they were either charging too much or just simply couldn't do it for me. This place did for me perfectly with a budget friendly price and very quick If you need anything done for your car im sure this place could get it done.

I was searching high and low on the Peninsula for a shop I could trust to install lowering links…read moreand spacers on my 2026 Range Rover Sport. I checked out various shops and Armen at Artec said he could do it and had experience with installing Airmatic lowering links on all types of Euro cars. It's hard to find shops that will work on Rovers around here. Armen and Lev took excellent care of the truck while it was in the shop and really dialed in the stance perfectly for daily driving and Access Mode. I am extremely pleased with their work and customer service very friendly guys and I plan to have them lower my other cars soon. If you are looking for top notch service and expertise for any mods, hit them up!

As my 2003 Lincoln Towncar ages, troubles just keep coming. This time I had one I could not…read morefind/figure out and not even errors on the OBD2 code reader. Only a few guages/LEDS working on instrument panel. Took it over to 5 Star and they found the problem, the ABS Control Module went out. They called, told me the problem and how much it would cost. Had them do the work and the car is back on the road again. I mentioned I needed a smog test and they let me know they did that at 5 Star. I took the car, put almost a 100 miles on it to get the computer cleared, drove it over to them, and they smogged it! As always, great work and great pricing. This is my go to place.

Great service. They get the job done. I have been going to five star for about 2 years now and have…read morehad a great experience.