This review is meant for a full set of tire replacements on 10/29/2025 and subsequent warranty replacement for driver side rear tire on 1/19/26. Invoices are attached highlighting the staff that helped as well as things I felt were important to highlight. Basically: the price-matching and the hassle-free warranty replacement (since damage was deemed irreparable). What isn't shown in the invoices is how attentive and considerate Mauricio (red shirt) was during my warranty replacement visit. Highlights: (1) he put my car in the system such that I would be immediately next in line as soon as the replacement tire came in, (2) spent considerable extra time with me to diagnose TPMS (tire pressure monitor) issues after the replacement, and; (3) made sure I had face-to-face contact with another red-shirt member (Sebastian) in case my TPMS issues were unresolved when Mauricio is not present. I did want to mention that it was extremely busy when I came in. It took me some time to actually get to talk to Mauricio specifically, but his professionalism was worth the wait. Lastly, I wanted to give a shout out to the technicians that actually serviced my vehicle on 10/29/25 and 01/19/26: those guys did fine by me. PS: Mauricio was right; driving a few miles fixed my TPMS issue. PPS: With the amount of construction in Millbrae and Burlingame, I'll probably see these guys again--when I do I'll be confident I'll be taken care of well. read more

America's Tire - 1/19/25 invoice for warranty replacement - Wheel & Rim Repair Near Me - Millbrae, California

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I dropped off my car at noon. I was told it would likely be done around 4:30 but was asked if it would be OK if it took until closing time which would be 6 PM I said yes. I went back around 3:30 to see where things were at and to wait around for my car since I didn't have anything better to do. They had a line of 28 people waiting for their cars to be worked on. They were telling everybody, all 28 of those cars, that they would be done by 6 PM. There was a guy who came in to check on the car that he left yesterday, they told him his car would also be done by 6 PM. I believed them 0% that my car was gonna get touched this evening and I drove away after wasting nearly 5 hours, at 4:45, with a screw still in my tire. editing this at 6:40 the same day, they called because they were finally ready to begin service on my car. lmfao! read more

Bravos to Jordan, the manager, Ohana, the assistant manager, and the entire outstanding America's Tire team for their professionalism, integrity, and relentless dedication to excellence. This American Tires location sets the gold standard for tire service and customer care in the Bay Area. Over 10 years of consistently exceptional experiences, they've more than earned it! And I appreciate you! From honest advice to top-tier workmanship, this team has always made safety and customer trust their priority. Thanks to their tire insurance, I've personally benefited, and it's absolutely worth every penny for the peace of mind. Yes, the place can get busy--and that alone speaks volumes. Make an appointment, be patient, and know that you will be taken care of. The team is efficient, respectful of your time, and genuinely invested in helping you. Call ahead, speak with a sales representative, and you'll find their pricing highly competitive. I salute you, Jordan, and the entire team--Wooooohooooo! Thank you for keeping us safe on the road all these years. Your honesty, dedication, and hard work do not go unnoticed. read more

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Excellent service from beginning to end! The staff here is very friendly and helpful. They go above and beyond to make sure they take care of their customers. I'm very happy with the installation of my wheels and tires. They even bagged up my OEM rims before putting them in the back of my car. Very thoughtful. It's clear that these folks care about their customers. read more

America's Tire - They did a great job mounting my new wheels and tires, and they nicely bagged up the OEM rims for me and put them in the back - Wheel & Rim Repair Near Me - Millbrae, California

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If I could rate 0 stars I would. I came here to get an air check for my vehicle and upon arrival I did not see an attendant by the inflation station. I said okay maybe he's doing other things in the shop. After waiting for 20 mins I decided to go into the store and ask for an attendant because the amount of time I wasted without being acknowledged by any staff member is disappointing. I've been to multiple Americas Tires locations and have never experienced this until I came to this location. If you value your time, money, and energy visit a location where you are appreciated and not seen as a burden. Shout out to Mauricio for taking matter into his own hands and saving this locations rear big props to him. read more

Second time for my tire needs. I like how they take care of everything and pricing is reasonable.

Bought my all-weather 70k mi guaranteed tires for a Honda insight here 2 years ago. They honor that warranty rock solid. In the 2 years I have had maybe 3 flat tires (nail, screw, random metal sharp from road). Each time, problem was diagnosed, fixed, and tire rebalanced, pressure set and reinstalled. Not one penny charged. On one occasion there was sidewall damage - which is not repairable. The tire was replaced with same brand/type. No charge. There was some minor $25-30 fee for mounting the new tire on the existing rim. No other charges. They will inspect, check pressures, troubleshoot issue or concerns: no charge. Not until they sell you replacement tires, when that time comes. It's like Christmas year-round. Wait time can be a killer *Absolutely make an appt.* Appointments always receive priority service. I just came in ad hoc today because there was time in my schedule. And I waited in line (the non-appointment line) for fully 40 minutes. I'll try not to make that mistake again. read more

America's Tire - America's Tire Policies - Wheel & Rim Repair Near Me - Millbrae, California

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America's Tire is always busy, but the staff is generally friendly, professional, and patient. I came in for a tire replacement and was told it should be ready by 4pm. By 5pm I still hadn't received a call or text, so I stopped by to check in. Turns out the woman who originally helped me didn't have any update on my tire at all. Thankfully, another employee stepped in, figured things out quickly, and got the process moving again. Overall, good customer service once the right person jumped in, but the communication could definitely be better. read more

Staff are really nice. Got tires put on here. They told me a hour and fifteen minutes ended up being almost 3 hours.

3:45 appointment to fix a flat (nail in tire), estimated time to fix on the link sent was 4:27, person who helped me said an hour. Didnt get my car back until 5:35. Around 4:45 I asked how much longer since I had to go somewhere, and she told me I'm next and it would be 15 minutes. SMH. read more

Thank you Ohana & America's Tire! I had the best service and experience for my tire emergency. Wednesday morning I got a nail in my front passenger side tire and immediately called America's Tire. It took two calls but I finally got through and Ohana answered. I explained to her my issue, she encouraged to come in asap & I drove right over. I was a walk in but Ohana did me the favor of holding my spot in line when I called so it was only a 5 minute wait for my car to be serviced. Pretty straightforward process & I walked away with 2 new tires. Appreciated the advice I was given and it aligned with the advice I got from my dad who is a retired mechanic (so, trustworthy in my opinion) The entire experience was very positive & felt taken care of. Will be back! read more

I had an appointment for a new set of tires last week. I already know what I wanted but didn't feel like paying it online. So I came in on a weekday afternoon. It was crowded. There are two separate lines, one for appointment/pick up, the other for walk-in. The situation was disorganized. I stood there for a good 15 minutes. One guy was on the phone forever, the other guy in red T (supervisor?) was busy with a customer, a taller lady who looked like just finished her break walked up to the counter and wondered which line she should help next. There were 10 people waiting in line. One guy in the walk-in line started to complain and the guy who's on the phone forever jumped in and said "we're short handed... blah blah blah." Among the employees, I noticed this Asian lady (Indian, Filipino, Southeast Asian? I'm not sure) was the most helpful person on the floor. Always running around, helping those who are in line for just picking up their cars, etc. Finally, it was my turn to be served by her. Checked in with my appointment details, performed a walk-through with my car, and did the paperwork. 5 minutes from greeting to walking away from the shop! Management, if you're reading, GIVE HER A PROMOTION!!! No need to guess, my rims got scratches. I deliberately took photos of them before the service. It's not a fancy car, but not a cheap one. Do I mind if my rims get scratched? I do! I can bring it to a high-end shop. The next time. read more

Made an online appointment for a wheel alignment @ 4pm since they had my tires in-stock. Around 2pm I call and ask if I can bring my vehicle in earlier than the schedule time, and the person said that's not a problem and that it would take an hour. I come in a few mins before 3pm and check in with the front desk. The guy, Jordan, said it would be an hour (even though they had a waiting room with at least 6-8 people), "because I have an appointment". Sure, okay. Fast forward an hour and it's basically my original appointment time of 4pm and my car is still untouched. 10 mins pass and I go up to the front desk again to follow up on my car and the girl tells me my car is next to be pulled in. LOL... so I came in early, waited the estimated hour for the job and end up waiting PAST my appointment anyways. What a joke! Why do they bother making empty commitments like that? Good to know I could just walk-in and I'd probably be waiting similar time to someone who made an appointment beforehand. Infuriating when you're still waiting for your car to be worked on... when there's an empty bay and multiple employees walking around chatting and on their phone. 20 mins have passed since my scheduled appointment time and car is still in the same spot from over an hour ago. read more

America's Tire - Arrived an hour before my appointment of 4pm and still waiting for them to even touch my car - currently 4:19pm - Wheel & Rim Repair Near Me - Millbrae, California

I made an appointment for requesting tires rotation service and arrived the shop ahead of schedule. Valeria at the reception offered prompt and professional service. The job done within an hour and it is no charge - the set of tires were not purchased from AT and I definitely will come back next time for new tires purchase. read more

Don't trust their online tracking system. Our car went from still waiting for service to being complete without any indication that they were working on the car. It really messed with my plans for the day because if I had known that the car would have been done when it was, I would not have needed to rideshare to work and then rideshare back home! I also would not have had to spend my morning in traffic transporting my husband to work and then schlepping his car back to him before heading into work myself just so that he could have the car for daycare pickup. What a pain in the ass. Although I appreciate the free services offered by Americas tires including tire rotation and tire pressure checks, I feel like every time I go there, the customer service is lackluster. They really need a better method of managing walk-ins vs appointments vs pickups. Customers really shouldn't have to wait in line behind walk-ins and appointments for a 30 second pickup. read more

Dont make the same mistake I made getting anything done here. They damaged my rims and didnt take responsibility for it. They up sale on everything and under deliver. If you happen to find yourself here for emergency repairs, make sure to do a thorough walk around with the intake person. Mauricio is a joke. Complete salesman and will turn his back on you once something goes wrong. Technicians there appear to be just old enough to work and have very little experience, patience or skill. They managed to chip up/scraped all my rims and destroy my lock nuts/key. Pay close attention to the backside of your rims and tires too because they butchered mine thinking I wouldnt look back there! read more

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I would like to thank Shanna for her friendly demeanor and outstanding customer service. I came in thinking I needed only one tire, without knowing much about the subject. She walked me through tire replacement best practices, which helped me realize that I actually needed two tires. I am a very happy customer!​​​​​​​​​​​​​​​. read more

America's Tire - Wheel & Rim Repair Near Me - Millbrae, California

This place offers free tire rotation and tire pressure check which is much appreciated. I ended up also getting my tires balanced which was $40. The walk in service took about 1.5 hours - actual work was 12 min. Trackable and completed on time. There's a window so you can see them work on it. There are a few power outlets throughout the waiting room including a usb. Free wifi and restroom. read more

America's Tire - Window to the garage - Wheel & Rim Repair Near Me - Millbrae, California

Americas Tire usually does a great job with my tires in general though I do frequently experience broken lug nuts on my Subaru and have to get it repaired each time. That issue with Subaru parts itself however. I've tried them for windshield wiper replacement and found them to be a bit more expensive for my taste with that, but overall solid service here. read more

I had a nail in my tire and called American Tires to check the price for a patch. They told me they patch tires for free, even if you didn't buy the tire from them. Sounds great, right? Unfortunately, that's where the good part ends. I brought my car in, and the worker checked my tread with a tool and confirmed they could patch the tire. They told me it would take about 1 hour and 30 minutes. I agreed and waited. After 1 hour and 45 minutes, they finally called me up--only to tell me they actually couldn't patch the tire because of the tread. This was confusing since they had just checked it and said it was fine. Then came the upsell: they said they had replacement tires in stock and recommended I replace all four. I went in for a simple patch, they confirmed they could do it, made me wait almost two hours, and then tried to bait-and-switch me into buying new tires. I refused and asked them to put my wheel back on. That took them another 30 minutes. In total, over 2 hours and 15 minutes wasted. Their "free tire patching" feels like nothing more than a bait-and-switch tactic. I drove down the street afterward and had the tire patched with zero upselling and zero hassle. Because of this experience, I won't be returning to American Tires even when I actually do need new tires. read more

I came in at 2pm expecting the service to be completed by around 5pm, but I ended up waiting for hours with no update and no one checking on my car. The wait time was extremely unreasonable. Two days ago, I had the tire repaired. The tire itself was purchased from this shop about a month ago. When I got home after the repair, I discovered it was leaking again. Because of that issue, I had to come back. This was not caused by anything I did, yet I am the one spending hours waiting for it to be addressed. Very disappointed with the lack of efficiency. Hire more people or open another one around the area. read more

The service agents are always very nice to deal with but the wait for getting help is ridiculous. Every time I go in there I have to wait 5-20 minutes to see if they can even perform the service that day. Even if you schedule an appointment it takes longer than I would expect it to - and appointments are at least 2 weeks out. I understand that they have limitations based on the number of bays they have, but they should have more service advisors available to help those in line. I don't want to wait for 20 minutes to find out they can't fix the screw in my tire. I'd recommend any other location rather than this one - it's not worth your time. The Mountain View location would have the line moving - unlike this location where there are currently 7 people in a non-moving line. Unfortunately it's the only one in the area which does not give most people additional options. read more

After almost two years since purchasing my tires, I called to have my tires rotated. I made an appointment for the next day, no problem. I arrived about 30 minutes before my appointment, checked-in and within 15 minutes, my Jeep was in the bay. John, the fellow in charge of my Jeep's service came to meet me to confirm that the work to be done was for tire rotation. He also said that they'd rebalance my tires. In about 40 minutes, the job was done and a totally unexpected perk happened. They polished the sidewalls. I couldn't be happier with how smooth, professional and hassle-free this all went. You can't beat that kind of service, hospitality and good cheer. Thanks John and for your crew. See you all next time. :-) read more

Wanted to update this initial review as I got a call from the Senior Assistant Manager, and he went out of his way to make things right. It's rare for people nowadays to go above and beyond to correct issues, and for him to reach out and provide a solution tells me that they care about their customers. I have confidence again in doing business at America's Tire in Millbrae. read more

" We don't have any service records." I rotate my tires at home, with every oil change. Am I supposed to call that in, to let your store know? How about every time I check the tire pressure, and add more air? You need want me to call the store to let you know? Or maybe I'm getting my service performed at a different shop. Besides, what does rotating tires have to do with a road hazard warranty? There's a nail in the tire. That happens whether you rotate the tires, I rotate the tires, another shop rotates the tires, or even if the tires aren't rotated at all. 3 hours later...... "Your low tire light should go out after you drive it around awhile." I didn't have a low tire light when I drove the car in. I had a nail in the tire. I pull up to their air station. The tire has 35 PSI. Only problem is that the door sticker says 44 PSI. I look at the service ticket, which has the make, model, and PSI...... CLEARLY PRINTED ON THE PAPERWORK. The tire clerk can't read their own paperwork and just decides to put whatever amount of air he feels like. How can I trust him with the torque spec on the wheel? Did he do that right, or just whatever? Did he actually balance the tire correctly? Or just slap on some random tire weights and did whatever he wanted? No big deal. I get a blow out on the freeway from air pressure being wrong. The wheel falls off the car at freeway speeds. People he won't ever see again. read more

America's Tire - Wheel & Rim Repair Near Me - Millbrae, California

Gerry - I did notify the America Tires container service center but it's been crickets since from either your team, the store manager, or the company VP Sheri from your team said she'd put me in contact with 10/6 - emailed the company customer support line promises made to get some VP and the manager of this store to respond. As of yet, Still no response. I went into the shop and Mauricio helped by replacing the caps read more

How a Reputable Tire Company Became a Source of Deception and Safety Risk -- My Experience with America's Tire (Millbrae) This is a public request to America's Tire Millbrae. I am formally requesting that you provide video footage from your service area showing the tire repair you claim was performed on my vehicle on April 11, 2025. Cameras are installed in your facility and, as commonly known, footage is stored for an extended period. If the tire was indeed repaired, I ask you to publicly confirm the existence of this footage or release it in response to this request. If the footage does not exist, was not saved, or was never recorded, this will serve as additional evidence that no repair was actually performed, and that your staff was aware of this while falsely claiming otherwise and attempting to upsell a new tire. I already have clear proof that the tire was neither opened nor repaired, despite an SMS from your system stating the repair was completed. Now I am asking you to confirm or deny your actions--publicly and transparently. On April 11, 2025, I brought my Tesla Y with 20,000 miles to America's Tire (Millbrae) due to a punctured tire. The car was accepted for service, and after about two hours I received an SMS notification stating the repair was completed. At the service counter, I was told that the tire had been successfully repaired. However, the next day I noticed the tire was still losing air. Upon inspection, I found no signs of repair at the known puncture site: no buffing, no adhesive, no plug marks. Additionally, the TPMS valve cap was missing--a cap I had personally removed before the visit to inflate the tire, further confirming that the wheel had likely not even been removed. On April 15, I returned to the same location and explained that I suspected the tire had not been repaired at all. The staff performed only an external visual check, without removing the tire or conducting an internal inspection. When leak detector spray was applied to the puncture site, bubbles confirmed air leakage. Instead of diagnosing the issue, I was offered a replacement tire for $400, and they refused to dismount the tire--even when I offered to pay for it. I was told the "repair had failed," though in reality, no repair had ever been performed. I then went to an independent tire shop. When they dismounted the tire, it became immediately clear that it had never been touched. Inside the tire, I saw a patch I had personally inserted on April 11, before visiting America's Tire. It was still stuck to the inside wall--clear proof that no one at America's Tire had attempted a repair. What I have: An SMS from America's Tire confirming "repair completed" on April 11; A photo of their computer screen showing a $400 tire replacement recommendation; Photos from the independent service, proving no repair was performed. Why this matters: 1. I was misled about the fact that any repair was done; 2. I was pressured to buy a new tire without any proper diagnosis; 3. My vehicle was returned to the road with an unrepaired puncture--creating a serious safety risk, especially since the damaged tire was front-left, driver's side. Such conduct may constitute unfair business practices, consumer fraud, and violation of safety standards, under California laws including Business & Professions Code §17200 and the Consumer Legal Remedies Act. Other Cases and Call to Action: After this incident, I reviewed public complaints and found several similar reviews about America's Tire (Millbrae) involving denied repairs and aggressive upselling of replacements without sufficient justification. If you have experienced similar treatment--deceptive claims, denied service, or pressure to buy new tires under false pretenses, please contact me. I am exploring the possibility of a joint legal action with an attorney. I believe only public exposure and legal accountability can stop these practices and protect other drivers from future risks. If this happened to you, message me. Together, we can take action. read more

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This place was incredible! My tire was slashed and I needed a quick replacement. Morelia helped me and her customer service was exceptional. She was quick, kind, and even convinced me to replace my other front tire too because it would wear down my new one if I didn't. I appreciate the suggestion for my safety and my cost savings/preventable future expense. You are sooo appreciated Morelia! I will definitely be back! America's Tire never disappoints, always the best service for the best price!!! read more

This place is like the Apple Store of Tires! Huge facility with 4 car ports, the biggest lobby of any tire shop I've ever been to, and the largest staff of any tire shop I've ever been to. Despite all of this nice stuff it was still very difficult to get started here. When I entered the parking lot it was pretty confusing where to go and there was very limited parking because they are located in a strip mall. I didn't have an appointment, so I walked in and waited in line. Despite the large staff, it took over 10 minutes before I got someone to help me. After my car was inspected I was told that it could be repaired 4.5 hours later. I guess with all of the bells and whistles at the end of the day this place just cannot perform like a standard tire shop. I went up the block to California Auto Center and had the flat fixed for $35 in less than 20 minutes. read more

Tire light came on and I quickly realized I had a flat on my front right passenger tire. Went through the air check line to identify the issue and make sure my other tires were ok. John David quickly spotted the nail and said he was pretty sure they could repair it since it was in the middle of the tire and not the edge. He made sure to fill up the air on my tires as well. I parked my car and Denon helped me get my appointment in. They were busy on a Monday morning since they're closed Sundays. The wait to get my car back was about 2 hours. Free of charge! Thank you Americas Tire. I will be back soon. read more

America's Tire - Got my wiper blades at Americas tire for $20 what a deal - Wheel & Rim Repair Near Me - Millbrae, California

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Called 2 time. 2 time someone pick up and put me on hold for like 20 min+ pretty sure they forgot read more

America's Tire - They put me on hold and I think they forgot bout me . It's been 20 mins + after that they clicked on me wtf ? It's was a girl - Wheel & Rim Repair Near Me - Millbrae, California

I usually get tires at Costco, however the appointment was 3 weeks so I decided to book an appointment at America's Tire since it's closer to me and earliest available time slot was only one week away. Purchasing the tires on their website was easy and was the same price as Costco although they also price matched so that's really nice. When it was time to drop my car off it was easy and fast! There was a line of about 10 people however they had a separate line for appointments so I was first in line. I gave them my keys, they looked over my car and told me they will text me once the car is ready. Less than one hour later, I received the text! I came by and they immediately gave me the keys and I was on my way out! I wished I came here sooner cause the entire experience was so smooth and most importantly quick! I will definitely come here for all my tire needs from now on! read more

I usually get my tires at Costco but I decided to try America's Tire this time. It was the best decision I made. I had an 8 am appointment to replace my tires and TPMS sensors. There were about six people waiting outside the entrance but at 8, Sebastian called me up and took care of my appointment. Everything was done in less than 40 minutes. Sebastian was extremely professional and friendly, and I highly recommend America's Tire - particularly this location! read more

Great service! Fair & competitive pricing! Fast turnaround time! Definitely a come back place. read more

Installation price was decent. Service was quick as I was the first one in line even though I have an appointment. I just don't want to take a chance having to wait for hours but you do get what you pay for. 1. I originally wanted white letters facing outside but they ordered two white letter tires out of the four tires correctly, I was told to come back the next day to get the other two due to their mistake. Told them I don't have that time and decided to just have the black letters facing out. 2. Max PSI on my driver door jamb is 32psi. They overinflated all tires to 38psi and it was riding hard. I mean I could really feel all the bumps on the road even with new control arms and bushings. 3. One of my rims have a long scratch where they took off an old weight. I mean, damn. I have a 2007 Honda Pilot that I take care of, have some respect! Moral of the story? You really get what you pay for. Make sure to call in and make sure they have the correct tires before going in and check your tire pressure after leaving the place! If you have nice aftermarket rims? Don't. read more

It's been a while since I've felt like a company has worked to get a customer. I needed a set of tires unexpectedly and was trying to get decent quality tires within my budget. I found a set on Walmart and asked if Americas tire could price match though their online system and got a response that they couldn't price match that vendor (it was a marketplace seller on Walmart). In the same email, Americas Tire representative told me that they had then checked for vendors that meet there criteria for price matching and found a vendor they would match. The price was only a few cents different than what I was asking to match. I understand why marketplace sellers may not qualify for price matching, and I was very happy that Americas Tire found a way to get the tires I wanted at the price I was looking for that also satisfied their policies on price matching. One thing of note, this location when I went there didn't do alignments. I don't know if that's a temporary thing or what, but ask ahead if that's something you need. read more

This America's Tire in Millbrae is great! I had to schedule an appointment to get my tire replaced and it was an easy process. Why did I have to get my tire replaced? Well because I was cruising at night on Interstate 580 in the Castro Valley area and without me noticing I hear a loud *BANG*. A pothole the size of a freaking crater and my initial thought was, "That sounds expensive." It sure was because there was a very noticeable bulge on my tire and I knew I had to get it replaced. I had to order a Michelin Pilot Sport 4S tire to replace the damaged tire which on America's Tire website costed $307.00 then there are the other tire Maintenance fees which aren't expensive at all compared to the cost of the tire itself. The tire shipped and arrived basically the next day. They were booked until a couple days later, but it was still an easy process ordering your tire online and scheduling an appointment. On the day of the appointment it was a smooth transaction. Their parking lot is a bit cramped and a lot of cars are coming through, but aside from that there are no complaints about my experience. The lady at the service desk was super friendly and helpful. She checked out the damage and the tire life of all my tires. I got a text once my car was finished. The rest of the team is also super helpful and approach you if you are in need of any help. I have to give my props to the great service here and I'd for sure come back again. read more

Got a flat over the weekend and saw that almost all tire shops were closed until Monday. Well Monday came around and I started doing some online shopping for prices around my area. America's Tire was the most competitive and gave them a call in the morning to see what they had in stock. The ones I saw on the website were pretty pricey but they gave me a more reasonable option over the phone and locked in the inventory. I didn't have an appointment but they were able to take me as a walk-in shortly after they opened. The staff was incredibly friendly and they had me out of there in about an hour after changing all 4 tires. I'd definitely come back the next time I have any tire needs! read more

They couldn't repair my tire due to the puncture being on the shoulder, fine. No one does that. But this location had nothing in stock, and returned my car to me with stains all over my seat. Unacceptable. read more

America's Tire - Stained seat - Wheel & Rim Repair Near Me - Millbrae, California

Horrible experience, wheels and components were damaged. I've bought and had tires installed almost exclusively through Americas tire for the last 10 years, including at this location, and I have never experienced the wanton disregard for my vehicle that I experienced today. My wheel was scratched and multiple lug caps damaged by total amateurs who are supposed to be wheel and tire experts. What happened: The team was unable to put the tires on because of needing a lug key, which was out of their control until I could get one. However, in the most heinous and amateur attempt to remove not even the lug itself, but the cosmetic pop in/pop-out lug caps, they severely marred/damaged multiple caps on all 4 wheels, and returned the vehicle to me with mentioned damaged caps and even returned the car with 1 cap entirely missing. Even worse, whichever amateur technician performed this atrocious hack job on the pop-off caps, also scratched one of my black 19" wheels in the process. A total hack job This experience was unbelievable. I submitted a claim for damages, but this is by far the most unacceptable service I have ever experienced getting any service on any car, ever. Never mind on my new Golf R. While I appreciate the assistance I received to file a claim and in replacing the broken caps, I now have a scratched wheel on my new car. That one or multiple technicians could so carelessly cause this kind of damage to a customer's property is inexcusable enough, but to then try and hand the car back to me as if nothing had happened is a fireable offense. Whoever is responsible has no business handling the wheels or tires of customer vehicles. Check out the photos and see for yourself. Totally unbelievable - this will be my last Americas tire purchase/install at this location. I'll report back on how my claim goes. Absolutely infuriating read more

America's Tire - Damaged and stripped lug caps from a technician attempting god knows what. Damage on all 4 wheel's caps - Wheel & Rim Repair Near Me - Millbrae, California

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