Great customer service I came here on Tuesday morning before work the customer service was great and the knowledge of the representative Highly recommended read more

Came here on a Monday afternoon to get my oil changed and my filter (which i had no idea it was so dirty until i saw it.) The guy who worked there showed me my air filter, so I know is a must do service. Smooth and quick visit, only Toke about 10-15mins. The 2 gentlemen that helped me was awesome! Major shout out to that one gentle men [didnt catch his name :(, wish I can give him credit for where is due) BUT he was super nice & helpful!!! read more

I didn't get an oil change but these guys were more than helpful when I had a flat tire and was waiting for help. One of the mechanic came and looked at my tire and offered to help but my tire was completely flat. He was able to put some air in my tire yo get me across the street to Wheel Works! read more

They do an amazing job. They don't try and upsell you. They are friendly, fast and efficient. Great service and like I said they don't try and upsell you like so many other car maintenance places do. read more

I've been a long time customer here, brought several cars in, and even referred friends because the service was fast and convenient. The good reviews on that are fair, which is why I stayed loyal. But the reviews about scams are true too. In the past year, I've noticed reviews regarding scams disappearing, including one that said the staff shows customers dirty air filters to pressure them into buying replacements, even though the customer's filter looks different when they check it themselves. Based on my experiences and of others, this place targets people they think don't know much about cars. My family owns an auto shop in the South Bay, and I've been taught how to do most of my own maintenance, but I come here because it's right next to my house. When I came in the first time for an oil change, they showed me a dirty cabin air filter that looked completely different from the brand I had just installed myself weeks prior. I ignored it at first, but it didn't sit right. Another pattern I've noticed: every single time I get an oil change here, my car's system alerts me that the tire pressure is low. The same thing happened to my mom's car after she went here. I checked both cars with a tire pressure gauge, and every time, the pressure was lower than before the oil change. A few days after the last time this happened, I went back and asked them to fill up my tires...nothing else. While I was in the lobby, they tried to ring me up for an oil change! I told them I only needed air in my tires. They gave me a look like I didn't know what I was talking about and must been too stupid to fill up my own tires. Then told me "it was about time" and that I'd "be safer". I said no, because why would it be about time for another oil change if I had one last week? Let me guess my cabin air filter is filthy... Anyways, after they "finished," the low tire pressure light was still on, even after recalibrating, and the pressure reading hadn't changed at all. There was also a review mentioning that the oil seems to wear out faster after coming here compared to other shops. That actually makes sense because when your tire pressure is low, your engine has to work harder, which causes more resistance and makes the oil break down quicker. It feels like this place is intentionally setting people up for more problems so they come back for unnecessary services. When I sent my mom's car in about the low tire pressure, they said her sensor was broken. They said the same thing about my car's recalibration system and my friend's car too. So I decided to ask my boyfriend to take the same cars in, and the "broken" sensors are suddenly fixed and the tires are fully inflated. This whole situation really frustrates me. I've supported this shop for years, but it's clear they take advantage of people who they assume won't notice the small things. It's not just shady, it's manipulative. And judging by how many negative reviews have mysteriously disappeared, they're trying hard to hide it. Don't be fooled by their quick service!!! read more

im a young lady who got her oil changed for the first time by myself. Jared was extremely kind and professional and answered all my dumb questions. They did a battery test and changed my air filter. They didnt scam me or try to upcharge me, but game me suggestions and general time frames of when to do other maintenance. Im very grateful for my experience here. Thanks Jared and the team who worked on my car! Full premium synthetic oil change and air filter change was around $150 read more

Got an oil change and my engine + cabin air filters replaced. The workers were very friendly and applied a coupon on my services for me. I had to wait a while for them to get ahold of the engine filter but the workers were very attentive. Price is very average compared to other oil change businesses. read more

brought my raptor in for service guy removed the skid plate under neath the truck left ma wrench in the engine and now the truck leaks oil BEWARE bad mechanics never go hear again might sue realley pissed read more

Not sure why there are poor reviews. I've come here a couple times on my way home from work and have always had a positive experience. Each staff member has always been professional and friendly. In an out in under 20 minutes. Same price as any other oil change place. read more

I took my new company Nissan truck there for an oil change and tire rotation. They performed the oil change and tire rotation, but also changed the windshield wipers and the interior cabin air filter. I noticed this on the bill which is paid for by a third-party company. I told them the wipers did not need to be changed as they were still brand new, and the same thing with the air filter for the cabin. I was told the windshield wipers were worn and the manufacturer suggested replacement. I told him the manufacture, would never suggest anything as ridiculous as that, and he walked out of the office and back into the garage. I was charged $59.98 for each windshield wiper. The cabin air filter what's $59.99. I will never take my company vehicle there again, and I will notify the company to not allow any other vehicles to go to this franchise The quality inspection performed by S. Tinoco Palacios. The service was performed on March 7, 2025. Two days ago in the rain the passenger driver wiper came off, and the plastic sleeves came off the mount read more

I went here for the first time in March and all They guys working there were great they got me i. And out with in a hour. read more

Came in around 830am on a Saturday and it was an easy and swift oil change and cabin filter replacement (~15 mins). Everyone was very professional and helpful too! read more

Eric was an absolute pleasure to work with. The team made the experience seemless. Couldn't ask for a better mechanic to look out for my car. Will definitely be back! read more

This place doesn't honor all Jiffylube coupons (especially codes on the web). There was a Jiffylube oil change coupon for $26.99 at another location that their manager honored after inquiring further about this inconsistency and confusion. More importantly, they upsell you on everything and mark up the pricing even on air filters by over 200%. I can get an air filter for $9 instead of $20 from them with do it yourself videos to change it. My maintenance will handle my transition, brakes, fluids, tire changes, etc. What puzzles me is how my oil change was done within 5 minutes after they cancelled my order. Thus, I'll check if it was done right since one review showed that they did everything wrong! read more

I went to Jiffy Lube for oil change drove away and skip plate came off. I took it back and they said they would not replace the skid plate. It was all tore up. They said because there's a couple screws missing before I bought the car in the last time I had to oil changed 8000 miles ago which Jiffy Lube changed the oil back then at another store. so why did you skip they come off after they change my oil they refuse to pay for the skid plate after I talk to the manager don't ever do business with these people all they want is your money. As a matter fact, Jiffy Lube, the only one who's ever change my oil on this vehicle. . So if any screws are missing prior to the last oil change, it would be on them The manager said to talk to the upper manager, but he already talk to. The manager said they were not replace it. This is what you call run around.. My car is Civic Honda 2020. It's only had three or four oil changes and all the changes been done by Jiffy Lube. they don't value their customers they only value money. No wonder they always have help wanted signs. read more

Jiffy Lube - Address - Auto Repair Near Me - San Mateo, California

Edward and Gabe took care of me right away. They were clear and not pushy with my options and are very professional. They also vacuumed my car, cleaned windows and checked the air in the tires. Great friendly service. read more

I know true car enthusiasts don't typically take their cars to a Jiffy Lube for any kind of service, but when you want that last minute oil change and don't mind that it is a franchise of sorts, this specific JL is where you need to go. For living in Pittsburg, there's a reason I come out here just for an oil change, and that has everything to do with their service. For being a oil changer chain, these guys are truly some of the most caring and friendly guys I've met. Yesterday, I decided to turn into their driveway, not knowing that they were closed. One gentleman came up to the window and said that they were closed but that the difference between them and other car services was that they'd never turn someone away, AND THEY DIDN'T! When you come at closing time and don't get any type of attitude or rude look, you know you're in the right place. Because of COVID, they are essentially a drive thru oil changers, which I love! Aside from their service, they are all around friendly and happy people. They don't make you nervous for what mysterious problems may be found either, so it's always a quick and enjoyable experience. I'll see you guys in 5,000 miles! read more

These mfers tried to scam me. They provided a free battery test, which is nice, but then they told me a I needed a new battery urgently. I almost believed them, because my battery is in fact 4+ years old, but I went elsewhere to get a second opinion, and was informed that my battery was actually testing like a brand new battery. I find it very difficult to believe that this was an innocent mistake on the part of Jiffy Lube. It's been over a year and my battery is still testing like a brand new battery. Will not return. read more

Disrespectful staff. I did not bother to stay and do my service there. The basic rule of business is to respect the customer but these guys dont seem to know that. read more

I went today to hopefully get air in my tires my light was on - a young man his name is Robert helped me - he was very knowledgeable about air pressure - he did all 4 tires one was pretty low . He then offered me some sanitizer- a real nice young man and good experience - I always go to this particular JL - they are all nice Thank you ! read more

Matthew took really good care of my car and me. I came by this morning with only 1 car in front of me, and Matthew gave me lots of clear, useful information before starting. I went with the synthetic and I got out at a little over 100 with the coupon Matthew applied. Thanks Jiffy Lube and Matthew! read more

The Team on site were outstanding and provided service at a very high level. The staff members on duty were Robert, Edward,, and Ryan. Ignacio read more

Be aware! Prices posted are not same as what they end up charging. Even after calling and confirming if they accept coupons, when I got there they changed the value of coupons, they also did not notify me that the lowest option for oil type was not available ( pump or pipe is broken). They made me go through all the process first before and even asked me what type of oil grade would you like, when I said the lowest grade then they disclosed that it was not available. read more

Cesar and the rest of the guys there (didn't catch their names) were super efficient and professional. Very quick!

Dear Owner of This Jiffy Lube, Hubby and I have been coming to the location for many years due to the professionalism, great service and low cost. Unfortunately, that has all come to an end as of January 13. We pulled up to this Jiffy Lube like we have a hundred times. The guys take the keys and tell us to wait inside where we thought they would come in and ask us what service we wanted, but that didn't happen. What happened was us watching through the window while the boys drive the truck into the bay and start tearing apart our engine! Seriously! The Manager grabbed a huge screwdriver and was trying to pry off the screwed-on, aftermarket air cleaner. My husband banged on the window and yelled at him to stop. That's when the manager started screaming at as, yelling that we shouldn't bang on his window. Huh? We told them to just pull the truck through and we'd go. Instead, the Manager backed the truck out into the entrance and parked it in the driveway, forcing us to back it out into the busy rush hour El Camino traffic. Yup, you read that right. Bring back the old crew that we knew and loved for years and send this man to work someplace else where his charming personality will not interfere with the job he is supposed to be performing. Signed, A Once Happy But No Longer Customer read more

Very clean the techs were very helpful love the coffe and lounge area ,, it took about 40 to 45 min but they were thorough checking everything, recommending wipers for the up coming Rainey season I thought this was awesome . So I will be back in the next 4000 miles read more

This has nothing to do with the employees, they were great. However, management needs to give the employees what they need. Was one of the first in line when they opened and it took over an hour, because they were short staff. In addition, was not able to get the full service, because they needed to get the cars out. They were understanding and offered a discount. If not enough employees available to work, then management needs to step up and be there to work. read more

I wanted to go with my husband to his normal Jiffy Lube oil change. I usually go to my mechanic to get mine done, and it's no where near as fast as this place. But, I pay about half in cost. So it's a 50/50 kind of deal. What I did liked about Jiffy Lube was their customer service. The guys who work there are so sweet. They make everyone feel comfortable. While sitting in the waiting room, you can watch the Jiffy boys work on you car through the window. There is a single employee dedicated to washing your car windows. What??? They move fast here. If you have the money and no time, Jiffy Lube is a perfect fit for you. read more

Bougie Jiffy Lube...I see you. Fanciest Jiffy Lube I've ever been to. The bathroom didn't smell like motor oil and urine. AMAZING. All other Jiffy Lube's should probably take a page from this place. They had a variety of magazines - not just MotorTrend. They had the Silicon Valley variety of magazines...Entrepreneur, Bon Appetite, W Magazine, Vogue, etc. The service was good as well. I was the first in line and I just wanted a fluid top off, but we discovered I needed an oil change. My car had decided to start eating oil since my last oil change. So, there you go. I had a full-synthetic oil change with 6.1 quarts and it cost $87.00. I was on my way before I could finish my Wired Magazine article. read more

A month ago, this JL location changed the oil in my '17 Honda Civic. Last week, while driving on the freeway, I heard weird scrapping sounds when I'd pass over a bump in the road. I stopped to check under the car, and discovered that the steel rock guard under the engine had lost most of the bolts attaching it to the under frame and it was dragging on high points in the road. Because the front was the low point, it could have caught on a pavement edge and crumpled up under the engine. Potentially dangerous. After I got back into town, I took the car back to JL to let them know they'd forgotten to reattach the rock guard after they changed the oil. The manager quickly took my car into their garage and worked to reattach the rock guard. He took pictures of his repair and shared them with me to reassure that his work was correct this go-around. So here's my view: (1) Good job manager for working to fix the botched oil change. (2) Points off because he did not offer to compensate me for the scratches on the under tray and accident risk. That's likely the policy of JL corporate, so not his fault. Nevertheless, not the best customer satisfaction policy. (3) He said he hoped I would come back in the future. That was more a plea than an apology - it didn't go over well. Would I go back? Maybe, but I would certainly check their work before I left their shop next time. If I wasn't already knowledgeable about cars, I'd never go back, ever. read more

Friendly staff and informative. I know this location has been there for many years and when my regular place was too busy, I took my Chevy in and had a good experience. only reason for four instead of five stars is the wait time was more than double I was told and bathroom had no paper products at all. I would return. read more

The worst service ever Had them change the oil in my truck Here is a list of what they did wrong 1-put a bad filter on 2- the gasket was loose 3-oil spill all over my driveway Had a new technician change my oil and they didn't bother to double check his work Drove back to the shop after I got a call cuz they realize there was oil drips when I left the shop after they change the oil They did not apologize for the inconvenience Oil start to rain out of my truck at their shop when I arrived to get it fix Oil went all over my custom rims and the truck body and under the engine at that point everything is really bad don't bring your car here! Took my truck to the dealer they perform an oil change clean my truck and took a good care of me Here is some pictures of what they did Even if it takes more time you should always go to the dealer It was even a big deal to have the district manager to pay for the damage till I mention this was going to court if they were not taking responsibility for the damage in my car read more

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Last time coming here. Sitting here as I write this...58 minutes so far in the bay and counting for a standard oil change and wiper blades. These guys have no concept that people pull in and sit in their cars expecting some semblance of quickness. It's not rocket science and this shouldn't have taken more than 20 mins. Extra star is because they were generally nice fellows. read more

I found the service quick and polite. They even vacuumed and dusted the car interior. I like the way they showed me my old air filters and how gross they were. Note: they know how to handle fleet cars quickly and easily. This is my second oil change Ive had done here. read more

YOU'VE BEEN WARNED!!! On 6/23/2017, I brought my 1998 Toyota 4 Runner in for service. Since that time I have discovered that a new oil leak in my driveway was a result of a finger-tight oil drain plug and a loose oil filter that was ready to fall off. Luckily for this shop, I didn't drop all of my oil and lose an engine. Don't bring your vehicle here!!! You'll be sorry like me you did... One bad experience has been an eye opener and a lesson I don't ever need to encounter again. This could have been one's worst nightmare...don't let it be yours! LD read more

Go to oil change spot ! Been going here for a while now. Great service. Thank you Patrick! read more

I'm a strong believer that everyone makes mistakes. What makes a good customer service, is how you treat customer after and handle the problem once it happens. My wife brought her Mazda Tribute into this shop back in June to get an oil change. After a couple weeks, I noticed there was oil stains on the driveway. I initially didn't think anything of it, nothing this was a 12 year car and it just had the service; could have been residue oil or something. But the problem was still there after a couple months. I check under the car and it looked like the oil drain plug was loose. I tried tightening it and it just spun. Turns out i could pull it out the plug with my bare hands! That's not good. I called Jiffy Lube and were very apologetic and said to bring it in. Keep in mind, this is the first time we've brought our cars to this Jiffy Lube, but have been bringing them to the one in Newark for years. When i brought the car in, I worked with JP. He was extremely professional and even though the shop had minor issues due a downed compressor, he still insisted on trying to diagnose the problem and hope to get a solution. And he did! He went out of his way to get the problem resolved. Changed the oil plug, oil filter and topped off the oil, free of charge. the entire time, he was very nice, professional, friendly all while still apologizing for the inconvenience. He is the reason I am rating it 5 stars. As said, everyone makes mistakes, even companies. How they handle it is what matters. Jiffy Lube and especially JP did a fantastic job of this. If only i wasn't moving back to the easy bay, i would request him everytime. Great job JP and Jiffy Lube! read more

Went in for an oil change and after I left I noticed my glove compartment was broken. I have no idea how they could have done this, but it wasn't broken when I got there. They told me they vacuumed the inside of the car and washed the windows but did not give me the courtesy of letting me know they broke something. Will not be going back. read more

Went in to get my spark plugs changed. I also got an oil change. I literally was there for only 40 minutes. Thank you Patrick for being informative and polite and friendly. read more

When I joined Yelp, I envisioned myself writing reviews of hip, cool eateries in SF, NOT suburban chain lube joints, but hell, a lube job is something almost all of us require, so here's the skinny of where I've been getting mine. 2 1/2 Stars, but I'm rounding up. The GOOD Wait 15-30 minutes Staff are always friendly Price is good. You can usually find a coupon for $5-12 off on the web (so a basic oil chg ends up running about $30) The BAD They will aways try to up-sell you on things, so be sure to check your owner's manual, plan out what you need, and don't let them talk you into any extras (especially the air filter. An air filter for my car costs $12 across the street at Kragen. They will try to get you for over $20). The UGLY The sign says you get a window wash and vacuum with your lube, but they do a piss poor job on both so don't expect much from this "perk". In the old days, they did a nice job, but these days you'll be lucky to have them run a cloth across your windshield and do a 2-second sweep with the vacuum. read more