I'd give it a zero if I can, save your money don't come to this establishment! Not only are they rude and very unprofessional they exploit customers to selfishly take advantage of in order to profit from them. I was being charged for a diagnostic's even though I knew was was wrong with my car. And when I had went to a different location to inform them about the issue I was having they weren't charging for a diagnostic which I found odd and screams scammers at this location. Do not do business here they will rip you off! read more

There is nothing like that sinking feeling you get when something happens like....a flat tire! Oh no! Don't damage it, don't drive on it, what now! What to do ? where to repair? Wheel works puts the fresh breath of air in the situation. At a reasonable price read more

I came here on a Tuesday morning and there was no customers present. The guy told me it was a 3 hour wait for a tire alignment. It does not take that long for a tire alignment especially on a weekday. I left and went to the Tully location in San Jose and got it done in an hour. I won't be coming here again. Other reviews had the same issue about wait times here. I guess this location just doesn't want to make any money. read more

Made a appointment for 3:30 PM to fix or replace my tire. car was ready at 6 PM didn't know it would take 2 1/2 hours to patch a goddamn tire Paid over 30 bucks I guess that's my bad for paying that much but I went in expecting to replace a whole new tire I was quoted $85 for a bridge stone tire the only reason why I went there in the first. I was quoted wrong pricing which I wasn't really mad about I was more upset that I had to wait that long for a patch and then the sloppy work done on it can't even wipe down the tire read more

Wheel Works - Tires Near Me - Milpitas, California

Front tire started showing cords on my Audi RS3. Peter the store manager took great care of me and my car. He had the tires in stock, gave me a great price, and per my request took special care to avoid chipping the calipers by using the wheel hanger I provided. Got my car the same day and they even glossed the tires after install. Will definitely go back! read more

Wheel Works - They glossed the tires after install, a nice touch! - Tires Near Me - Milpitas, California

I made the appointment online, arriving at the store they didn't attend me due to lack of mechanic.

I went in yesterday and the customer service is top notch. I was assisted by Christian and he helped me set everything up that I needed for my vehicle. I went in with no appointment but were very accommodating. Christian gave me a breakdown and was very informative/professional. I always go in a day where my schedule is open and I'm not pressed for time. I got a call from Steve saying my car was ready. Checkout process was quick and simple. Thank you both! read more

Had my wife take the car in for a flat repair service and also tire rotation she was told to leave the car it was around 8 am and they told her the car will be ready by mid day she when picked up the car and since I have always gotten my tires with them didn't really pay attention to service that was perform couple days later I got a flat on front tire and I come to find out my tires had not been rotated because it was the same tire that I had patch couple months ago. I would recommend coming here specifically if your paging read more

After my road trip I got flat tires I search around only to find wheel work is open I saw a lot bad review and when I walk in the store I was greeted by Trung he smile and confirm he will be right with me after his phone call I tell him I need flat fix and he walk out to the car to check with me while the puncture is on the side wall he assure me to find best tires to replace it with and that my tires is due to be replace anyway since it been 4 year he offer the in house suredrivr and the more advanced Bridgestone tires and agree that I don't need the expensive tires if I don't want to watever got my budget since he gave me a best deal I decide to buy 4 Firestone firehawk and he assure wheel work is national wide if anything g happen wheel work and Bridgestone retail are behind they brand purchased all 4 tires and after 1.5 hr half I was on my way home with tires that is quiet and comfortable . Thank for Trung help and tech Hung to quickly get my family back on the road this guy deserve a raise I can see him work the front handle the customer like a champ read more

I saw a lot of common about Trung thatbad customer service and rude but when I stop by at 430pm on Sunday when no one is open and ask to help fix a flat tires he did tell me they closing in 30min but walk out to my car to see if it can be fixed after confirming the repair is ok to be fix he get all my information and write up a $30 flat repair while he said the shop almost closing I can wait here while he run in the back and get my flat fix for me he said he a mechanic and can do it fast , people have to really appreciate that he is one man show on Sunday while running back and forward in the front and the back shop he handle the phone and now he fixing flat tires at closing time . When he came up I can see he tired and walk in with smile saying it done in 20min ready he head back to my home in Sacramento . I pay him and drive home till now my tires is been great no issue I pray Trung so his help while late in the day but still managed be to there and care . Customer service is stressful so appreciate them they will appreciate you back thank wheel work and Trung I make it home safely read more

Very convenient. Easy location. Extremely friendly staff. It's busy but they get you in and will call you when your car is ready. I'm always getting flat tires and they patch me up and get me on my way! read more

"I can sell you tires but I can't give it for free". I spoke to one person (Peter), he tells me to come in to work out a price and this other guy at the desk starts printing out prices. It's like a bait and switch waste of your time to come here. They're not up front and honest so go somewhere else. read more

Got a blow out on the freeway.. put my spare on and called the store Philip answered and said come on down. I knew that they most likely would not have the tire I needed. When I arrived Philip greeted me and I ended up finding out that they were not opened tell 8am due to Covid but that did not stop him. Philip was not able to help me due to my tire being discontinued but the important part was the fact that he was there to help me even before they opened great costumer service. read more

Front brakes and rotors done there . Rear brakes and machined rotors done on the rear about 30000 miles ago . They have a lifetime warranty on parts so it seems . They have crazy high labor rates to do warranty work . I went to a competitor a mile away and paid for the front and rear pads plus labor and was still cheaper and higher rated on all sites . Disappointed in wheel works . I tried to ask for the store manager and was told they don't have one . He's on leave . Will not spend $ again . Ripoff labor costs read more

Very basic, standard responses whenever I inquire on price and whatever I may need (which strangely, I still often do whenever I shop around) and I'm honestly not impressed. But I'm quite sure they do great work... only I have better options elsewhere. Come here and that's on you, you, and uh.. you. read more

I came in on a donut on Monday morning. Servers were down, printers were out of ink, the tire delivery truck was blocking the shop - but I was able to get in and out in an hour or so. My car was the one of the first in the shop that day. They were not able to repair the tire. Repairing a tire here is $31. New tire with all the warranty they upsell and the labor is $143 for ONE tire on a 2010 Honda Civic. They tried to sell me the 15K maintenance warranty even though I just got an oil change. They did a free inspection and determined I needed ANOTHER oil change even though I just did it last month. They also showed me my dirty air and cabin filters. They weren't that bad. I'm going to do it myself and order the filters online. They want $50 to snap in and exchange both filters and the filters are less than half the price they charge. No thanks! Do not do the 15K service anywhere - just get an oil change and change the filters yourself. This location offers free tire rotation at no charge or cost. Simple: oil change, two filters (I'm going to do it at 25K miles) and free tire rotation with no purchase (I asked on behalf of my fellow yelpers). Also, it is not clear whether the 5K rotation is required for the road hazard warranty. 5K rotation is required for the manufacturer's warranty but should not be required for the road hazard warranty since it's a separate contract with Wheelworks and not the manufacturer and you paid separately for it. Women be aware that you do not have to buy into the 15K or X mileage maintenance if you have your bases covered. Look in your owner's manual and figure it out instead of shelling out money blindly! Do your research online! read more

THANK YOU PETER AND WHEELWORKS TEAM. I got a gouge on my sidewall on my new 2018 Toyota Camry. I felt pretty crappy about it, but Peter and his associate made sure I was well taken care of! They went over different options with me in terms of what works best with me and my car, and went over any concerns about how to tackle this issue. Best part was, they never shame-blamed or insinuated that I was the one who caused the gouge. Even though my visit/call was last minute, they were really flexible with my drop off time. There was no wait, and the person manning the desk was very efficient and quick, making sure whoever came through their doors was taken care of and apologetic towards any small amount of waiting. They gave me an estimated wait time for 1 hr, but only was waiting for 30-40 minutes for the replacement wheel! If there is a longer estimate, there is a Starbucks down the street and places to run errands, like grocery shopping close by! read more

Needed a tire patched, so I called and made an appt for the next day at 3pm. Came in was helped by Peter who was very nice , they took a bit to take my car back but it was busy. I left went to the store and by the time I got back my car was done. $30 and its fixed. No hassle read more

I go to Wheel Works regularly for my auto maintenance. I suggest you look on their website and look for any coupons of the service you are interested in. I have had pleasant experience at Wheel Works. Their quotes are usually cheaper than other auto shops I have called. I do think it takes them a while to get the car out of the shop. That would be something they can improve on. If you plan on taking your car on the weekend, make sure you schedule online or through phone. Sometimes they will tell you they are all booked, if you go without an appointment. read more

They take forever for an alignment! Ever after having an appointment set at 9am I'm currently sitting here as I'm typing this review and it's 12:25pm. I've been to other places and I'm in and out within an hour MAX! read more

Wheel Works - Tires Near Me - Milpitas, California

I took my car here to get a strange sound looked at and they proceeded to give us this this long list of things my car needed which cost a couple thousand (inspection fee, transmission fluid, brake fluid, change brakes, etc.). After we picked the car up we still heard the sound so we just took it to the dealership a couple weeks later. Turns out none of the break fluid or transmission fluid was even changed. Hate when places take advantage of you when they know you don't know how to diagnose yourself. read more

Avoid this place. When they ask your car needs extra stuff, go to a gas station shop they are more honest then these weirdos. Always looking to make extra sales for no reasons. They are not honest. Costco tires are better. Saying this from experience, they tried to do 2,000 work for new stuff that wasn't even needed and confirmed by other mechanics not to waste my money because my car was still strong and good. Will never be back . read more

Wheel Works has been always a worst example in terms of their customer service. You have any problem or emergency they have zero empathy for the customers. You will always be told to leave the car for a day even if it's a tire puncture or small problem. Who will be leaving the car for a day if there are small issues like puncture or air problem etc. disappointing client experience. I would highly recommend to choose any other place than this creepy shop. read more

I got a flat tire and was able to get an appointment next day here! Costco had a crazy long wait and Wheel Works was more than accommodating. The manager Peter was very friendly and helped me out to get a good price for what I needed. After looking at the tread, I decided to get a full set of tires from them and I'm happy I did. Great service and very truthful with everything they recommended. read more

Drived in to have one of the tires checked as it had something stuck on it. I thought the tire was damaged as it made a strange noise. The representative who assisted us was so helpful, and kind. He took out a hard plastic from the tire, checked the pressure and even checked and evaluated the condition and told us we were lucky as the tire wasn't damaged at all. Thank you!!! read more

This is the first time they did a very lousy job. I dropped off my car for oil service on 07/09/18. I had an appt. but had to wait for an hour an a half for it to be done. When they were done with the car, the sticker for next service was not affixed and the maintenance notification was not reset. They checked out the air filter and said it was dirty. They did not close the lid. I noticed it when I got home. When I opened it, the filter was not dirty with debris but with dirty oil all over the filter. My guess was they were in the middle of changing my oil, and with the dirty hands , they decided to check the air filter and forgot to close it. The steering wheel was dirty with oil as well. I spoke to Peter, the service tech/gentleman, who released the vehicle. He said Andy was working on my car. EXTREMELY POOR SERVICE THIS TIME. read more

I took my Avalon hybrid there for couple of services, and they were excellent and getting my alignment done quickly. They are experts in terms of hybrid services as well. Very professional and nice guys. Very positive experience. read more

WORSE experience ever i went there just for a patch on my flat tire. Service advisor -7 Garcia (Chris) is nice BUT don't fall for it. Just a strategy showing you he's genuinely willing to help you out. Lets start with the pricing/quote how much will i pay? At fiirst he say's $19.99 + tax then inspection begin. And guess what ? now he's saying that it's not fixable and NEED to change the tire and it's best IF all 4 tires!!! Really for real !? My tires are new (2 years old). Finally we agree just to change 1 tire and waiting time is 2 hours. I did not leave my car cuz only problem is 1 tire. I'm waiting for there call 5 hours past none. And crystal clear we discuss i really need it on my line of job mostly drriving. He even told me i can not drive my spare tire more thann 50 miles. That's why i agree on replacing the whole tire in the first place. So i go back to the shop and ended up paying $148. What happen next is another story - mechanic told him there is a resistant on the stud so he asked me if okey to go. And there is a chance it might break & he telling me if it did happen it's not there staff fault. Doi have choice? None. So i say yes then it happened all 4 stud broke and now i got curios on thatt part. And ask him are you going to charge me for those parts? He says YES right away and i missed that part-me paying of what staff broke? So i did try too argue with it. And he start blaming my husband for making ham putting spare tire on it. And telling me it's my husband fault that the staff cannot unscew that stud. He make lots of calls to find a spare part that in the firstt place they should have it. Finally there's 1 store have it but on bulk like whole package -20 pieces. He did charge me for the whole thing even i need only 3-4? I told him justt breakdown the priice and charge me for whatever you use on my tire. But nope i ended up paying again $138. 2 hours waiting time ended up consuming my whole day. I saiid okey everything is okey just let it go. UNTIL i saw the finish job NOW i know why those stud got broken. SHAME on them blaming someone because they can not DO there JOB right they MESS up my RIM you can see it is a sloppy work. Did not even try to handle it gently or right. If only i can put 0 star i will. read more

Wheel Works - Tires Near Me - Milpitas, California

Our family has been going to this particular location since I owned my first car in 2000. My family total has 8 cars serviced in this location through this day. This updated review is for Peter. My car need a major fix and left it at the shop for a couple of days. Peter was honest that it would take some time as 1) the parts would take time and 2) there are limited number of mechanics that is able to work on the car. I am currently in the store. I am number 7 of 10 in line and using this time to leave a review. Peter is by himself providing as much customer service as he can while the phone is on constant blast. Peter remained calm, courteous, and honest (like giving realistic timelines and cost for service and parts). I don't why people are so mean to the employees working in the store when management needs to step up and hired more front desk and mechanics to provide better service to it customers. I am glad to see that some of the customers in line are long time patrons like my family and understanding of Peter's situation. For those people who are calling, just understand this is what's going on while you are waiting for someone to pick up. For those who are new to the store bear in mind again that the employees are doing their best in the limited resources provided. Kudos to Peter and the crew he manages. read more

Manipulative and bad service. Save some money and take ya business elsewhere. They charge you and don't explain everything. Overall, they try to squeeze as much money out of you as possible. read more

Kudos to all the staff most especially to the store manager Peter for their honest and efficient service. I just had my wife's car replaced a new tire and had my car scheduled for 6 months alignment. It was done with the specific time that mentioned. Thank you very much guys! I've been with wheel works for almost 15 years now and definitely recommend to everyone. read more

After such a terrible experience at Big O Tire I came here with little expectations of my tire getting done today. The gentlemen at the front desk were very engaging and friendly. I had a slow leak on my front right tire, they provided me with options for 1 tire or 2 tire replacement. It was only 70 dollars more for two tires to be replaced than the 1 tire offered at Big O. Great service and fair prices vs their competitor. Well definitely come here for any tire issues I may have. I highly recommend read more

Awesome customer service. They were able to help efficiently and was done within the hour. They offered options to what they pay for unlike firestone. Thanks read more

I came here a while back to get my flat tire replaced. I went to get an-alignment check at another place and they informed me that my back rear tire was a different size then my other tires and that was the tire that was purchased from wheel works. Wheel works never informed me that it would be a smaller size tire! I have been driving for years with different size tires which was not good for my car, alignment or driving! I was a loyal customer to them but I will not be returning! Make sure if you buy a tire from them that the put the correct size and not one tire being smaller then the rest! read more

PLEASE BE CAUTIOUS IN GOING TO WHEEL WORKS FOR HELP! THEY LIE AND JUST WANT YOUR MONEY! I came to Wheel works bec my tire pressure light went on and since it was raining heavily that week, I wanted to make sure that my tires were safe. I was helped my the Store Manager Marco Orozco, he was very friendly, helpful and concerned about my tires. He shared that the tires I had on my 2006 vehicle was 8 years old! I was shocked and in dismay that I had such old tires - he brought me in and I was convinced that I needed new tires. Marco was very impressive and made me feel like I can trust him, he shared "I have been doing this for years, and this is what I do to feed my family" I trusted him off the bat. Left my car over night and he ASSURED me that my car would be done by the next morning at 8:30am... Came the next morning, approx 9am - to find out that WHEEL WORKS DID NOT EVEN START ON MY CAR!!!!! I had to go to work and had several meetings that day.. I understand that they were maybe short staffed, then please inform me that we will need to keep the car until late afternoon, do not ASSURE me that it will be done at a certain time when it is not..... Besides the point of getting there and the car was not done, it is just the overall promise of customer satisfaction and they absolutely did not deliver. Also, they mentioned that my brakes needed lube, and they simply could not put that on there without fishing for more money. It has been a couple of weeks now since I have been there, and now I am having issues with my car, it isnt starting, is it coincidental that this happened? I got a new battery in Jan, car is 2006 with less than 60,000 miles and the starter is not working, plus, horn, lights, electricity is not working - feeling weary that Wheel Works may have not plugged in the right fuses and just did a horrible job in checking my vehicle. Conclusion: Wheel Works in Milpitas is untrustworthy, please do not listen to these robbers/mechanics, they just want your money, and they will tell you anything to get business. Marco Orozco, youre full of SHIT & LIES! Your the reason why people do not trust mechanics! DO NOT GO TO WHEEL WORKS! read more

This place is awful. First, if you buy tires here, do not be too impressed with their lifetime free tire rotations. I have done this a few times and my wait has never been less than 3 hours. I even call ahead and receive a "great day at wheel works, how can I help you?... yeah, bring it right in and we'll get on that rotation right away." Yeah, right! When I finally asked about what was taking so long, the salesman (yes, these are salesmen that are the phoniest around) tells me that because my service is "free" (that is, because it is included in the price of the expensive tires I bought in the first place) I am pushed to the back of the line and my car will only be worked on when there are free mechanics doing nothing. Thanks guys, terrific service. Second, the "mechanic" tells me my tires are cupping because of shocks that are completely messed up and that my brakes are dangerously low and that I need all of these different fluids. Final bill of suggested work before my car spontaneously combusts: $1,500. So, I take my car to a real mechanic (Dannicks - best mechanic you will ever meet), who inspects everything WheelWorks says must be replaced ASAP. Sooo, it ends up that my brakes still have 80% left, my shocks are not brand new because my car is not brand new but they are completely fine, and after some some cleaning and tweaking of few things... I'm $75 out the door for checking, parts, and service. WheelWorks makes up some story about how my car is causing cupping on my tires so they don't have the eat the fact they sell garbage tires. This place is an absolute joke. It is easy to forget if you are buying tires or a used car when you step up to the counter. Don't trust these guys. Take your car to a real mechanic first if they start telling you all these horrible things that are happening to your car. read more

Horrible experience here. Only getting 2 tires done and I get here at 4:30pm on a Monday and it is now 7:30pm and they still are not done. Not sure if they only have 1 guy that works on cars but I recommend you never come here. Not worth the wait! read more

Wheel Works - Tires Near Me - Milpitas, California

I had the harrowing experience of having a blowout on the busy 680 freeway. I was on vacation 400 mi. from home to top it off. WW took me in at 5pm on a holiday weekend. Costco and another tire store in town wouldn't. The employees were very kind and cheerful especially Tony (great on the phone). Prices fair and I was able to resume my trip in a short time. Thanks you guys. read more

This place is one of the worse businesses I've ever visited. The manager will fight with you without cause and will not listen to the customer. The small time manager will try to run you in a circle and tell you what they do, but not stand by their work and itemize their work. They constantly avoid taking ownership. All the manager has to do is say "I understand your frustration and let's fix this" That never happened. They do not take ownership of their mistakes -- be aware and AVOID this place at all cost! 1 - Manager and/or sales rep do not own up to their mistakes and are shady about writing up the sales order/work order -- READ IT ALL! These guys are the reason why there are so many problems with skeptical car owners and taking their cars to repair shops. 2 - Sales Rep attempts to try to sell you something that you do not need (Requested to look at a flat repair they did, the guy said that they do this without writing a sales order, instead my lady was roped into some courtesy check that they wrote the order up and looked at things they should not have) 3 - No itemized list of what is being performed on the car (THIS IS THE KILLER HERE -- pay attention to what you are going to have worked on and make sure that's all they do -- shady stuff happens here!) If you are inexperienced with cars or do not know much about then, or if you are weak willed then you are doomed when you walk into the door. My Lady hit something on the road and had her flat fixed at this place. Not only did they do a horrible job, when she took it to the dealer for an oil change they said that the flat was fixed inappropriately and that's why she's losing pressure every few days. This needs to get it fixed again appropriately. She takes the car down to this god forsaken place and she was told that the tire was fixed perfectly and that it holds pressure. Dealer states in the paperwork that the flat was inappropriately fixed and to bring it back to wheel works fixed it again. This was then done, but who knows what else they touched. A few months later in time (down the road) she requests for wheel works to look at the tire they fixed again since it is losing pressure and was told they were going to inspect the tire. - At this time we know the life of the tire - they attempted to sell her a set of tires (we do not take it because I know their life) they told her that they were going to inspect the tire. They did not tell her that they would do a "courtesy" inspection. this is vocal. She told me the manager that wrote her order up started to type away without even telling her what he was typing, so something shady is happening already. Trusting as she is she signed the contract, yes this was wrong for her not to look, legally they are in the right, but morally f-ed up honestly. They DO NOT itemize what they are going to perform. Her only fault was being ignorant and trusting to this company. I wouldn't have been so nice. There was no sale, she was not informed of any COURTESY inspection. Trusting as she may be if I knew that this place was going not to itemize the work order I would have NEVER brought her car here. No information or description of what was done was printed on the paper either. I found out that her glove compartment was poorly put back together, and luckily I was able to remount the glove compartment in order to fix the issue. When I called in about this I was told that the BEST person in the shop was working on her car. Man what a load of bull-sh*t. When I called in and complained about it, the manager just kept saying "I wasn't here, I was at lunch from [some odd hour to some odd hour]" the MANAGER doesn't even own up to their technicians mistakes. I don't understand why there are so little places that stand by their work... (manager's name is mark or marko or some name) A bit frustrated talking to the manager I hung up in the middle of the conversation, making sure I voiced that i'll NEVER take my car back here. Positive experiences here are lies and I would never visit this place again. Not only am I never coming back here (thank god I paid 0 dollars for them to MESS UP MY GLOVE COMPARTMENT) but i'm going to place bad advertisement everywhere about this. read more

Very helpful... walked in and let them know I had a nail in my tire... the mechanic found the nail and said that they would be able to fix it!! friendly and fast service Will definitely recommend people to come here read more