Worst customer service, had a flat tire, arrived 25 min before 6 pm, service manager James claimed ' can't help you without appointment' . I have Wheelworks insurance for those types of situations, what's the point if they can't help me when I need not when is convenient !! Besides , on their website says open till 7 pm . Zero customer service or compassion!! read more

CRAP forgot to tighten down a bolt after allignment, hit a pot hole in the middle of the desert on the way to vegas and broke down. Took many months of trying to prove they did it in-correctly, once I did they paid lexus to allign it correctly. All in all i lost out on the tow in the mojave and the tow back to their shop. And about 45 hours of time working on this situation. D read more

I was coming into town for a dinner event and of course something is wrong with my tire. My sidewall was compromised and was told to not drive on it and I live over an hour away and it's a Saturday evening! I called and was told to come in and within minutes a new tire was being put on my car. It was 30 minutes before closing they could have turned me away or told me to put my spare on but instead they went the extra mile and looked at all my tires and made sure I was safe! Thank you so much !!! I appreciate the great service! read more

This place is great. Very punctual with all of my needs and requests. All of the technicians are spot on with their knowledge along with their friendliness. Managers always are straight forward and good about keeping you posted on recommendations. read more

I came in for a car inspection because I bought this car and knew my wheel bearing was bad and I needed alignment. I asked if an engine compression could be done too. He said it was a whole another type of inspection and would be $150. So I said it's ok not today since I can do it at home for free, and he said "maybe you need to go to a dealership for your services". I mean I only wanted to check out the car I bought as I knew it needed some suspension work and instead of having my personal mechanic check it out I wanted to save time and come here. Except it took 1.5hr for a simple inspection. The other employees were much nicer and able to answer my questions and help out and even wanted to get the dealership I work with to reach out to them for some servicing opportunities. I think if it was a bit faster especially for those with appointment it would be a better store. I often go to wheel works but this was the longest any location has taken for the amount of work I needed. read more

The customer Serviece sucks . I make appointment for 2 pm online after making appointment I drove 10 mile take my car for Serviece and the guy at front desk told me that I should called them even though I make appointment . So he make another appointment for me for next day and the next I went that guy was not there at front desk the other guy didn't help and said same thing . Poooooor Serviece read more

if you plan to fix your tire, DO NOT COME here, it takes 5H+ for just repair tire since they will put all those new tires customer ahead of you even you came in first. This is a MISTAKE that I dropped off my car at the first place and we TRUSTED the ONE HOUR wait, so as we thought WORSE case would be 2.5H MAX; however, SORRY, that's a 5H wait for just ONE tire fix, man, if you think repair is cheap, do not take customer, i can take my car somewhere with MUCH BETTER ESTIMATION of the time wait. NO way to come here again. **we did change the new tire there before, but it's fine, i guess they just want more $$$ from you! read more

Every time I need something from this Wheel Works store, there is one person at the counter and 6-10 people waiting to get service. One must be very patient. I bought tires and Wheel Works did not balance one of the tires making the vehicle not drive-able at Freeway speeds. When I asked them to re-balance the tire, they refused to do the work unless I wanted to make an appointment 3 days out. The attitude at this store is abhorrent. If you can save a few bucks, its not worth the hassle, poor service and lack of quality work. read more

Don't bother. The last time I went here they tried to sell me all sorts of things that I didn't need or want. What they didn't know was that my husband had already spoken to the manager and explained what services we were going to need. After I explained this, the service rep changed his attitude and stopped the BS. This place preys on women. Terrible. read more

I had an appt for a basic oil change and fluids topped off. It took a hour and a half. I rec'd 4 tires and an alignment for this ampunt of time at the one in Fremont. Only good thing was I got a discount since they were so slow. Try what you can not to come here. read more

I use them for tires and alignments and generally OK if I take one of my 3 vehicles there but watch out if my wife does. They always find something that "needs urgent repair" - and usually expensive repair - but if I take the same car in 6 months later with no work done not a peep out of them. Latest one, my MB needs new tires, when checking they told my wife it needed a whole new tie rod assembly, quoted $650. My wife calls me, tell her to go to my usual CERTIFIED MB mechanic, he says "those guys don't even know what they are looking at, a tie rod is only 5 bucks and what you need are lower control arm bushings, cost (including labor) $350. read more

This is the worst place. Please don't step in here. Had multiple bad experiences. 1. Got in there for an oil change for my car and the car front dome/cover was missing when I got home. I called them up and they said they will have to order a new one. How did they miss it in the first place. That wasn't professional. They ordered one and I happen to have gone there after sometime and they said you didn't come in a long time and we just returned the item we ordered for you. The customer service is like the worst you can find. People are so rude and very very very unprofessional. 2nd time I got robbed for bringing my van there to fix a flat and I had to pay bill for changing two tires.. and it took them like for ever to get to it. It was a very important day for me and they said they can only give my van back by 7:00 PM, but guess what.. since I agreed on changing 2 ties, the work got completed by 4:15 pm? HOW? the place is there to rob people. And did I mention this is a place with very very rude and customer unfriendly people. Please be aware and keep away. thank you Yelp for giving me this opportunity to help enlighten many many people. read more

Great place for auto service. Good value. They treat customers with respect. Expect to drop off your car.

Consumer ALERT, ALERT!!!!!! Once upon a time Wheel Works was an honest establishment but when it got sold to new owners the customer service went down hill, their staffs and technicians are sales hungry that they will tell you, you require new tires for your safety sake but in fact it is PATCHABLE. I was sold two (pictures taken of 1st shady and 2nd tires) tires w/in 6 mo and I told them to throw the second tire they claimed was not PATCHABLE in my trunk - nail in the middle of the tread area. They say patchable and change their minds not PATCHABLE. I got another tire company to look at it first and to honestly tell me is this tire in my trunk PATCHABLE or not? They confirmed, yes of course and charged me $20 to patch and put it on my car. They asked me who told me it wasn't and I told them Wheel Works did. Ladies and gentlemen, if you feel you have been taken advantage of call their complaint dept. at #408-620-3036 (a return call within 24 hrs-that didn't happen at all) and let them know. It took the Area Mgr five days to return my call. On the fifth day, I finally escalated and called corporate, no return call from them either. On The fifth day was when John, the area mgr called me. And Apologizing for what their staff did to me and he would reimburse for the two tires I purchased. Honestly, as a women I believe and dearly felt taken advantage of and how many other women have gone through what I did? Tire companies don't need to behave like that way at all? Yup, wheel works is money hungry for sales. Watch out ladies and gentlemen because you will be taken for a financial ride. I find t unprofessional of Wheels Works to ask me to email them below. The Milpitas WW staff doesn't fall to far from corporate they have my cell number, and they don't bother to call me directly? JUST TAKE YOUR CAR TO PACIFIC TIRE OUTLET AND YOU WILL GET THE BEST CUSTOMER SERVICE, PRICING AND HONESTY. read more

OK- my saga of needing to get a tire to replace my flat continued this Friday afternoon (of course when I had places to go, deadlines, etc) Tracey at Wheel Works could have not been nicer- down to earth, friendly, spent the time to tell me what the differences in the kinds of tires I had options for without trying to upsell me on the most expensive ones. They do alignments too (which I really needed but had put off because I haven't known where to go) - I know they're a chain, but the Milpitas folks were really really nice on a day when I left work looking forward to my swim and instead spent three+ hours dealing with my car. They were much faster than when my friend convinced me to use her membership and go to Costco- and cheaper too! read more

The staff alone are very friendly. They have very good and helpful and fast and efficient. First time going here didn't realize there's the front and back shop. Went to the back shop and I had to drive back up to the front shop. The prices here are pretty pricey but good thing they always have coupons in the mail so I brought my car here for an oil change. Compared to other car places this one is great because it stays open 7 days of the week. The people here seem to know what they're talking about and really take care of you. read more

They don't deserve customers - the service rep failed to call and mixed up my key with another customer's and offered no apology when confronted. In another word, it could be your car being ran-sacked or even driven off from the premesis due to their own mix-up. I will skip this store. read more

The employees here wear uniforms and they greet you with a smile, everyone of the employees will, even the guy who changes the tires. I had the wheel alignment done and they accepted the $10 coupon even when I didn't physically have the coupon. They promised the car at 4pm but they ran a bit late but stayed to finish the job even after closing time. They suggested a few services for my car but never pushed any of them on me. There is a large waiting area with a flat screen TV and there are plenty of parking. I watched an employee explain to a customer the differences between the tires and even I learned something new just waiting in line. They have lots of selections on tires and have them all in stock. Would I go back? You bet! read more

These guys at Wheel Works 2 N Abel St. Milpitas are expert and timely. Fixed my tires and rotated it on warranty - no charge, and finished on time. On top of this, they did a check up and indicated my front head lights and rear lights were burnt out. I bought the light bulbs and they showed me how to change it. It made an unpleasant issue into a pleasant one. I rate them expert and nice guys on top of it all! read more

I've been using this tire center for at least 8 years since it's convenient, They used to provide decent services, however they are now more focused on selling u products and services that ur car may or may not need. One time my friend brought his car in to fix a nail leak since he bought the tires here, he was told that he tire cannot be fixed and recommended to buy a new tire. My friend knew they were trying to sell him stuff and instead took his car to another place and had it fixed in 15 mins and the patched tire lasted for as long as the others bought at the same time. Since they provide lifetime tire rotation and balance for tires purchased here, they used to take less than one hour to take care the whole thing regardless whether there are other cars waiting in line. Now it would take at least 4 hours because they have to take care of all paid customers before putting their hands on your 'free-serviced' tires. The only reason I'm choosing this center over Costco is there is usually shorter lines here, but now it seems it doesn't matter how long the line is, expect at least half day waiting for a simple tire rotation, which should take less than half hour. I'm now looking for alternative tire centers!!!! read more

Such an easy Saturday afternoon getting new tires from this wheel works! Professional, courteous and efficient. Thank you!

WARNING!!!! Stay-away form this place They are nice when you purchase, but once you try to get your warranties, they will not honor it. I had a second flat in six months and brought the car in for another tire repair. They guy said that they don't fixed tires twice. I said, I don't see that restriction of only only tire repair and I would most likely need to buy a new tire. He agreed to look at the tire and I also asked him to rotate the tires. Later, He told me he can't repair the tire and I would need to buy a new tire. I asked to see the problem and noticed two small holes. One hole was next to the prior repair the other hold was a few inches away. He said that hole could not be repaired the hole next to the old repair. I know that they deliberately made that second hole next to the old repair in order to get me to buy a new tire. Because he was not happy to even repair the tire in the first place, I know he was going to try to get out of it. And he did. read more

I've gotten 2 sets of tires here. Be aware that they get very busy so I always drop off the car, once their done they will call. Customer service used to suck big time here but since the remodel they've hired new staff who are a lot more professional. read more

Slow service and incompetent. Estimate of 1/2 hour to 1 hour to fix or replace tire. Tire was "fixed" but it took 2.5 hours to get it done (1 hour sitting before even looking at it). Also, the tire was not repaired since it has dropped 10 psi in 4 days since the "repair." Avoid especially if you are time constrained. read more

ask for MARK, VERY good customer service! bought me a 235/45/18 Bridgestone tires without any hassle. Price matched online / local store as well! Overall experience was outstanding. I came there needing tires and thats exactly what I got. Going to any other companies such as Discount tires or Costco wasn't very helpful, but MARK @ wheel works will definitely (try) to help you out as he did for me. read more

Worse experience I've had with a car shop. Brought car in for routine oil change and new tires. Once I left the shop thats when things went down hill fast. I started hearing squeeling whenever I applied the brakes. I called back and was told this was because I needed a wheel alignment. Wrong! When the mechanic checked he said I needed brake work. Of course, they dont have the part so I had to go back after work the next day. Next day, oops we ordered the wrong part. Seriously!!! So this is the 3rd time I'd been there in one week. Go back again visit #4 and they finally get the car fixed. Amazing they are still in business. read more

I am sitting here and writing this review while I'm waiting. I drive up and accidentally went straight to the shop part, when I was back there I asked the guy how long it would take for an oil change. The really nice guy said about an hour. I said okay, this is my first time here. He said, you'll need to go to the office and pointed over across the lot. I went over to the office and when I came in I saw one guy already being helped and another in the office chair. He looked to check that I was not with the previous person, when he noticed I was alone he got up, with the look of "awe man another customer". I said hi in my cheerful voice and asked how long does he think it might take. He said 2 hours. I was like whoa! 2 hours? I just asked the guy in the shop and he said an hour. He said,"we'll if you already asked someone, then why are you asking?" I said,"I asked to make sure because I have somewhere to go." He said okay then an hour. He then said, he was allowing extra time if needed. He was very snarky. I said, Are you having a good day? He said GREAT very sarcastically. I asked his name and he said George. He asked if I wanted to get the oil change and I said sure! He then said have you ever been here. I said no, I normally take my car to the dealer. He asked for my number and my name. He entered it the computer and then said, oh, here you are in our system. You have been here your on such and such street, right? I said yes, that's my address but, like I said I have not been here. It is possible my parents brought my car here. He nodded his head like I was lying and he was right. I WAS SO IRRITATED! I looked at George, and he stood there with a smirk, like he won a bet or trophy. He said, well do you want the car serviced? I saw a customer in the waiting area and I asked him. "Are you a customer? Are you happy with their work?". He said yes and yes. I needed it done so, I said yes. I then was trying to joke and say, ill be waiting at the Mexican place next door with a drink. Goerge says, "oh the head waiter Gustalez always brings his car here, do you know him?" I said, "if you mean Gustavo the head waiter, yes he knows me well." George then said, oh yea, Gustavo! Guess I got that trophy now!!! Booyaaa. My car is still being serviced so I will update later. Everyone else here seems nice and friendly. Hope George's day gets better. read more

I had been going to the Wheel Works on S King Road, but moved, so this location was much closer. Decided to give them a try and was displeased. My boyfriend also went here once, and he had an issue with them as well. They were dishonest with him, and with me when I went there. Fortunately for him, he double-checked his warranty for his tires and he was able to catch their billing mistake. For me, I went in for one thing, and they insisted I needed a long list of expensive things to be done, and ALL 4 tires as well (even though mine were only a year old.) I went back to the Wheel Works on S King Road and they took care of me. I got what I needed to be fixed, and they didn't try to take advantage of my lack of auto mechanics knowledge. Wheel Works on Abel is clearly about getting money, and they do not care how they do it. Stay away. read more

Have been a customer for many years and always appreciated their effort, service and good work.

Terrible customer service, the guys there love to just sit around and do nothing. They had me waiting there for 2 hour while they sat and bs around. At the end they told me that they couldn't work on my car. Kind of made me mad, when asked why they told me that there tech didn't come in yet or he had to go home. Could have told me that 2 hours ago. I wouldn't recommend them, go to Auto Innovation down the street. read more

I set an appointment for my car to get new tires, oil change, and overall a tune up and it went really smooth. Tony who helped me the whole way made everything easy and even told me the differences in tires to save more money and much more. It seems like this place is really popular because i had to wait about 2 hours but i didnt mind. The mechanic is one of the most professional ive seen so far and broke down exactly what my car needs, showed me where exactly the damage was and what can happen if prolong for too long. Would definitely go here again and im planning to for my suspension this month. Thanks guys you are lifesavers! read more

I came here twice because my tires were punctured during my commute. I work in Santa Clara and commute to Pleasant Hill. This was the closest place I could go before everything around me closed. The first time I came, I met one of the techs that worked on my car. He was super friendly and patiently sat there to give me options for tires and service. Management seemed pretty nice too. After a few days, I re-read the invoice and noticed an error, "TPMS service." Although I have a BMW, the previous owner changed the original wheels and with that, no more TPMS sensors. I went back and spoke to one of the managers and told him I was erroneously charged for this service. He looked at my invoice and told me "All BMW's have TPMS sensors. Are you sure you don't have them?" I know cars pretty well, which is why I came to point this out to them and credit me back, and I told him "Yes, I know for a fact there's no TPMS sensors." He walked out to look at the wheels and said, "Oh! I thought you had them on." He gave me back credit and didn't argue. I went a few months later and again, another punctured tire. Same deal, however, the manager on duty was pretty awesome to get my car in as I was near their closing hours. He called me up when it was done and I reviewed the invoice. Again, "TPMS Service." I gave him the same story and told him, "This is a bit concerning. You guys automatically charge for a service that was never performed because I don't have TPMS sensors. That means, for the customers that don't know, you're automatically getting away with a $40 charge." I'm not saying they are dishonest, but they definitely need to check their policies by not putting automatic charges just because of the vehicle model. read more

Today I took my 2002 Featherlite Horse Trailer to Wheel Works Milpitas for a new set of tires. I made an appointment for 10 AM and the work was completed 30 minutes before the estimated finish time. Peter was polite, helpful and went out of his way to make sure I had a good place to park my very large trailer. read more

I called and made an appointment and was told it can be done in an hour. I had to go somewhere so timing is was important. I double checked on timing. When i went there, there was huge line n after wasting 20-30 i found its going to take 4-5 hours. Wasted my time read more

The staff here helped me out when I most needed it: flat tire when I'm fetching the kids. In and out within 10 minutes! Just what I needed, just what I asked for, just what I received. They were courteous & professional. And I observed them help out other customers with the same 5-star effort that I received. If you're in the Milpitas area, look them up. read more

This post is long overdue. I've been taking my car here for many years now and received decent service most of the time. Other times very subpar. It wasn't until recently when I dropped my car off the new manager Rhiannon gave me the best possible service. I was greeted immediate upon entering the building. She explained everything very clearly and went over all of my options. She gave me an estimated wait time and got my car back to me much sooner then expected. I trust her and her employees completely and wouldn't take my car anywhere else. read more

Used to love this place for their general quality of work and professionalism. Well, not anymore! Of late their work has been sloppy - things are never done as requested, there's always some stupid excuses to justify incomplete work, and in a couple of occasions they have even caused minor damages to the vehicle. And to make things more annoying the new lady manager has a major patronizing attitude! Looks like its time to take business elsewhere unfortunately.. read more

The service is very good , I had flat tire and going to office normal wait time was 1.5 hours but they fixed my tire immediately as I was in hurry read more

Saw this was closest to my house with a decent yelp rating. Moved here a couple years ago and needed to do a change of tires on my car. My first negative review ever, Now I see why other shops further out have better reviews. Long story short I online shop and set n appointment at Wheelworks off Abel. Quoted for $500 for 4 tires with alignment. I show up to my appointment and was ready to go. Told the quote was for balancing only and it'd be $189 for lifetime alignment, cool. Then I asked about other specials happening. I was not told about a special at all. I pay, get new tires and find out that I would have saved me $100 if I just showed up the next day going through popular radio stations. These employees friends and family probably knew of this happening, but fuck this new customer, he don't need to know about it today, let's not say shit at all. So the representatives take my $$$, smile and act like I saved a bundle. Last time I use these guys, even though I paid for "lifetime" alignments keep em. You screwed me already and I'm looking out for others who don't want to be screwed. read more

Rude staff, over price and time consuming. Stay away from this place. My inspection process took 4 hours although I ad an appointment and finally they just oushed me to buy their tires. read more