Great Customer Service. Bike was fixed in a timely manner. And then my daughter's bike fitting was the best thing we could have done. Bike fits great. Highly recommend. read more

I stopped by earlier today just to check out the shop and the fancy (to me) bikes. I had a very nice genuine conversation with Hank. Hank is Very knowledgeable and a great guy. Overall really cool shop with tons of sweet accessories and racing bikes. Definitely worth checking out. read more

Huge shout out to Wheel Werks Custom Bikes in Crystal Lake. After a mega mechanical problem with a wheel at last weekends' Ramble century ride, Bob at Wheel Werks lent his personal bike to one of our group members for one of the 20 mile loops so he could keep working on the damaged wheel. Bob had it fixed by the time the loop was done. This is way above and beyond SAG support at an organized bike event. If this is their customer service when they are just out volunteering time imagine how they take care of their customers... read more

A few years back I went to Wheel Werks wanting to buy a new bike in order to progress in my love of cycling. Bob does not sell bikes, even though this is what a bike shop does. Rather he fits a bike that is right for you. I went in wanting to buy a relaxed geometry bike. Bob said if you want to progress and ride with xxx club you should look at the Cannondale Evo. I was not interested in a race geometry bike, I had always ridden a relax geometry bike, And rolled my eyes at Bob's idea. I took the bike I had intended to buy but wasn't to impressed. Felt like I was dragging a bowling ball behind me. Returning Bob said "try the Evo". Reluctley, I went out the back door with no intention of even liking this bike. I got a block away and thought this is not for me. As I made a U turn and head back to Wheel Werks, I still remember that feeling and saying to myself "gosh is this bike ever alive". I still didn't want to buy it, and if you know Bob, he is not a high-pressure salesman. We talked about it and I returned a few more times and rode it. YES I own that darn Cannondale Evo and have loved it since the day I took it home. I ride with the xxx group and I can ride that Evo all day long because Bob was sure this was the bike for me and he fit it perfectly to me. If it was not for Bob I may not be enjoying my love of cycling. Thank you, Bob. read more

Bob and Josh are some of the best in the game. They are always there to support those avid cyclists. I've bought 2 bikes from Bob and he is always willing to make all the adjustments and work with me. Josh is fantastic as well and knows so much about bikes. Both of them are always willing to take my bike and work on it over all else if I am tight on time before a race because they take care about taking care of people. read more

Wheel Werks is one among only a handful of Chicagoland area bike shops that can --knowledgeably and with confidence-- repair, service and build a breadth of bicycles. Bob has serviced my Litespeed, Co-motion tandem and Titanflex always with precision. Over the years I've had various shops work on my bikes -- sometimes with good results and sometimes not. When you walk out of a shop that's worked on your bikes, you want to do so with the confidence that it was done right you can depend on it. Bob delivers consistently and you can count on his work -- and the work his wrenches do under his very watchful eye. read more

Stopped in with a flat tire. It was Monday at 11:20 am and I didn't realize they were closed. Stood at the door and watched the person at the counter stare at me with my rim in hand. I guess business must be good enough to not even answer your door. I realized after I stood there you were closed but you were also rude which tells me you don't need my business. I'll happily move on to the next bike shop. read more

I had bought a cheapo bike elsewhere that had a small part wear out prematurely. I stopped in to Wheels Werks see if they had the part, since they're a high end shop they don't normally carry the part I needed but they dug into their salvage bin and found a part that was actually better than my original broken part. They said, "Ehh, how about $2?" Unfortunately I only had a CC on me so asked if that was okay? They said, don't worry about it and let me keep the part. Do you want to get loyal customers? Because that's how you get loyal customers. They could have just, in all fairness said I can come back, but that was worth less than the cost of me leaving the store with what I needed to get back on the road with good feelings and a desire to come back for any other needs to happily spend money. Their bikes are out of my price range but they have other goods and services that I'll eventually need. Smart! read more

Had a bike fitting by Bob and it was a great experience. He made a number of small adjustments on my new bike and they all added up to a great fit. Bob is very knowledgeable and very personable. The fitting was reasonably priced and worth every penny. read more

I bought a new BMC and Vittoria wheels from Wheels Werks. The whole experience was great! I first liked that they were a Bike shop first. They are not a Tri shop and oh by the way we have bikes (they can talk Tri if you want). I first spoke with Mattias about the different bikes they offered and the pro and cons. The bike I wanted was ordered and came in when they said it would (I really wanted a new bike). They took the time to fit me to the bike. Afterwards Bob worked with me on getting a new set of wheels, Vittoria Quranos, which I totally love (It takes less watts to get the same speed as the stock wheels). And Josh was good to talk with both times I was there, taking the time to explain the bike and wheels. I would highly recommend Wheel Werks if you are looking for a new bike or service! I will keep going there even though it is a haul for me. read more

Amazing service and super friendly and knowledgeable staff. Matais, (I hope I spelled your name right!) really took his time to fit me on my wonderful new bike and knew what I needed way before that's what I wanted. Highly recommend this place if you're looking for a high end or tri bike. You won't be disappointed! read more

Needed some new brake pads as the old ones had zero stopping power in the rain. It's so awesome when a shop is so professional and handles everything like you are a pro rider. Got the bike back and thanks to their advice choose the perfect pads and no noise, great stopping power, and old parts returned which I like. read more

This is a bike shop that caters to people who are into biking. The selection of bikes are for serious roadies and triathletes. There are limited mountain bikes. Bob, the owner, is a certified fit consultant that uses a positioning system for your body mechanics. My bike, a $2000 Orbea Composite is his almost most basic bike. When you go in, you are treated honestly and you can trust him. It is not worth it to price shop, as he may be $200 more on a $3000 bike, but you will get the service and changeouts of parts that make it more than worthwhile. read more

THIS is a real bike shop. You won't find low-end or kid's bikes but if you want a quality bike that will fit you right and last, make the trip to Wheel Werks. Bike brands are limited but there's enough that you will get what works for your needs. No hard sell and the service is truly the best in the area. I drive 30 minutes to see Bob and pass at least 5 shops on the way. Several drive out from Chicago. Very few shops like Wheel Werks are left, sadly. Stop by and find out what you've been missing. read more

I bought my first triathlon bike at Wheel Werks. The owner Bob is very passionate about his bikes and it rubs off. The staff is always friendly, helpful and can answer ANY bike question. Mattias is a person with a heart of gold and bends over backwards to help, he also leads rides from the store when the weather is above freezing. Beth has been so kind to loan me her own bike gloves for a cold weather ride. Josh just explained to me last week what would be the best choice for a trail/mountain bike for me...I am picking up up tomorrow. I cannot wait to pick it up. Mattias has taken great care of my tri bike whenever I have brought it in. I trust all the people there completely, never once have they over charged me or made any mistakes with my bike. They are like family to all who go there. read more

I was experiencing some pain in my knees and arms from an improper fit from another bike shop. Bob at Wheel Werks hooked me up to a computer and measured my pedal force and took a bunch of measurements -- and solved the issues I was having -- and may have even made me a little faster. I'm very impressed. Top notch service. read more

This review is long overdue . I purchased a new bike in March this year and right away, while I loved the bike, I had some discomfort with the way I sitting on the bike. I actually started a sciatica which was not very painful but really uncomfortable. I tried, on my own, to move the seat, the stem.... but I would change anything. I started to google and ask some guys in my group ride where should I go to do a proper bike fitting. In June I finally called Wheel Werks and spoke with Bob and could tell right away that he was passionate and I was going to have a professional service. By the way I did call other local shop prior WW and I did not have that sense of a passionate person like Bob was and I called him. The whole session took well over an hour but Bob is very meticulous and look at every details. It was an awesome experience and guess what, my sciatica was gone in no time. THANK YOU Bob and team. If you need a proper bike fitting, don't look any further go to Wheel Werks and as for Bob! John-John read more

I have taken stroller wheels two times to this location. The people have always been over-the-top nice!! They go out of their way I'll have both times allowed me to wait in the car with my three boys. I highly recommend these guys!!!! read more

Excellent service. Had a bike fit and was very pleased. Highly recommended.

If your into biking or want to get into serious biking this is the only shop in the Northwest suburbs that can cater to you. Bob the owner is an honest guy and runs a top notch shop. His service department is the best there is. I have had other local shops butcher repairs- not Bob's guys. I race 20+ races a year and I'm always in need of some sort of repair or tuning and this is the only shop I trust to wrench on my bike! read more

I found out about Wheel Werks from the group that I ride with. I drive 45 minutes to get to Wheel Werks and it is worth it. I had a bike fit last year that needed a bit of tweeking afterwards and it wasn't a problem. Bob, the owner, was determined to make it correct. Great service department. read more

Finally, a high end bike shop where I live. Hurrah! Bob, the owner, knows his stuff and the most amiable person to talk to. He is busy but always has time for you. Wheel Werks is my first choice for a bike shop and my very first recommendation to others. read more

Super happy with my bike and the service I got. I bought a sweet Surly Pacer sight unseen based on Bob's recommendation, and I couldn't be happier. A bike fitting and needed adjustments were included, which not all shops do. I highly recommend this shop to anyone who is serious about riding and loves their bike more than their car. (You know who you are!) :) It's worth noting that these guys do not treat women riders any differently -- I never felt talked down to. Everyone is very nice and fun to talk to about bikes, routes and riding. read more