Yes, I'm only giving it 1 star and here is why.
I had a small 'Boo-Boo' that also required one of my wheels to be repaired under insurance. Due to my OCD, I had no problem having the body shop send the other three out at the same time for repair to make sure they all match.
I've heard that this is only place to send your wheels for repair in the area and they are also supposed to be experts at handling rare wheels with European Hyper-silver color.
The body shop informed them of my situation (I have OCD, these are rare wheels, I will be very picky) before services were to start. They agreed and was told that these would be handled carefully and every attention to detail will be held.
(At least that is what I was told from the body shop)
So, two weeks later, I get my car back. The delay was from parts, but also come to find out that two of the four wheels were sent back due to quality problems.
(Props to the body shop for catching this)
Upon arrival to the body shop, I immeadiately inspect the repair work to both the car and wheels.
Repair to the car.....spot on and will/ have highly recommend this body shop.
Repair to the wheels......let's highlight, shall we:
1. One wheel has a scuff mark on the outside toward the edge (clearly visible)
2. One wheel has scratches on the center face
3. Appears that most of them have scratches on the barrel
4. Care was not taken in re-installing the stems. There are tool marks on 3
5. All the wheels have contamination embedded under the final coat.
6. One wheel is darker than the rest (this really pisses me off)
7. And to top it off, which is why I'm writing this review; 3 of the 4 TPMS sensors were re-installed incorrectly and require replacement.
"How would he know, there in the tire and cannot be seen", you may be asking yourself.
Well, let me tell you.
I received a warning Monday after driving to the office (car sat all weekend from being picked up on Friday). I checked all the pressures to determine what tire was registering the alert. The two front tires were at 50psi (explains the crappy drive due to over inflated tires), one rear was at spec of 35psi and the other at 25psi.
Okay, I know which one it is, but wait....while inspecting the tire pressure, I noticed that all the stems had different lengths. Huh?
I took the car to the station to adjust the pressures. The 25psi didn't clear when taken to spec of 35, Huh? &^$@$@!!
I deflated and re-inflated the remaining tires 1 by 1 to determine if any would trip the system. Nothing.
I called my Euro repair shop that specializes in high-end wheel removal to have the wheels dismounted and sensors inspected, here is what they found:
A. 3 of the 4 were not registering during test. Tires not removed yet.
B. During tire removal, one of them actually broke inside the wheel.
C. There were 2 gaskets or bushings used on the inside, which explained the recessed stem. This was loose, probably banging around inside.
D. One was cross threaded from the outside. This was the 25psi tire.
E. Tires were fine.
So, based on the quality of the workmanship, they ended up comping the three wheels that I was to pay out of pocket when I picked up the car.
I overheard the conversation and blah, blah, blah, excuse, blah, it's hard, blah.
Okay, fine.
What really pisses me off is the TPMS issue. Not only is it a safety issue, but what if one had a gross failure while my daughter is in the car? Rapid air leak, causing the car to become uncontrollable. That's what really gets me.
Yeah I'm pissed that I had to drop $$ for four brand new sensors since I didn't have time to source second hand or cheaper. Nope, I got the dealer special.
Yep, this pretty much explains my experience with Wheel Techniques. Which is sad really if you think about it. I have another set of rare-german only wheels that need repair and was going to use this as a reference for them to do the second set, but as you can see, that's not going to happen.
The price was fine, it's the lack of attention to detail or quality of workmanship that has really disappointed me. read more