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    Whatley Eye Care

    2.5 (2 reviews)
    Open 7:54 am - 5:00 pm

    Services - Whatley Eye Care

    Eye exams

    Eyewear fitting

    Retinal imaging

    Whatley Eye Care Photos

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    6 years ago

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    8 years ago

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    Stanton Optical - Storefront at Stanton Optical store in Opelika, AL 36801

    Stanton Optical

    2.7(10 reviews)
    2.8 mi

    Amazing experience amazing staff my husband and I used this service for the first time ever the…read morestaff made it easy comfortable. the staff was friendly everytine we came back we love chatting with them we will be back

    I'm extremely disappointed with my experience at Stanton Optical. I was charged $80 for an eye exam…read morethat, ultimately, they were unable to complete and that did not result in a prescription. I made my situation very clear BEFORE my appointment and explained it to three different employees. I explained that I have a longstanding vision issue where one of my eyes cannot be corrected with a traditional glasses prescription, and that I have always received a "dummy lens" for that eye. No prescription, just plain glass like the try on pairs. I have seen countless optometrists throughout my life and have never had an issue getting my prescription because of this. I completely understand that not every provider may be able to accommodate my particular situation. My issue is not that they were unable to help me. My issue is that I disclosed the situation multiple times BEFORE even signing in for an appointment, they proceeded with my appointment, and was then charged $80 for an exam they ultimately could not complete. It is also important to understand how this location operates. There is no optometrist physically at the location. The appointment is conducted virtually, with an eye technician performing the initial portion of the exam, and an optometrist apparently reviewing the information remotely and issuing the prescription. In my case, I never even saw or spoke with the optometrist. Again, I am not leaving this review simply because they couldn't help me. I am disappointed because I was completely transparent about my situation ahead of time, yet I was still charged $80 for an exam that was not completed. For me, that made the entire experience a complete waste of both my time and my money.

    Photos
    Stanton Optical - Storefront at Stanton Optical store in Opelika, AL 36801

    Storefront at Stanton Optical store in Opelika, AL 36801

    Stanton Optical - Eye Exam Equipment at Stanton Optical store in Opelika, AL 36801

    Eye Exam Equipment at Stanton Optical store in Opelika, AL 36801

    Stanton Optical - Store Interior at Stanton Optical store in Opelika, AL 36801

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    Store Interior at Stanton Optical store in Opelika, AL 36801

    Basden Eyecare

    Basden Eyecare

    2.9(38 reviews)
    5.3 mi

    A shout out (positive) to the staff and Dr. M. Denton at the Moore's Mill location. I recently…read moresolicited their assistance with my on-hospice, elderly father's prescription. Due to a recent fall, his glasses were damaged and unwearable. Dr. Denton was not in the day I went to the office for assistance, however, the office staff collected my contact information and Dr. Denton personally phoned the next day. She was compassionate and willing to assist to get his glasses repaired. On behalf of our father, we appreciated the care from all.

    I have been going to Basden Eyecare for several years and even after moving from Auburn, traveled…read more1.5 hours back to Auburn to get my exam. After receiving my exam from Dr. Rob Pate who I would recommend, I was told by the staff that my insurance was no longer in network since the practice had been sold to a larger corporation. I asked that they work with me on the charge as it seemed wrong to charge me the full amount since the practice is still showing in network on my insurance company's website. I was basically told by the billing person, sorry, pay the bill. Brett Basden built this practice by building the trust of the people of Auburn, including me, my father-in-law, mother-in-law, and the rest of my family. Now that trust has been sold to the highest bidder and I don't believe this is the way Dr. Basden or Dr. Pate want to do business. Unfortunately, it seems that they don't mind losing a patient over an $115 bill. What a shame. I will not be back.

    Photos
    Basden Eyecare
    Basden Eyecare
    Basden Eyecare

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    Whatley Eye Care - optometrists - Updated August 2026

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