I stop by because a nose piece fell off my glasses. The lady fix both to show some love less than…read more10 minutes, she was very nice, kind, polite and kept a beautiful smile. That made my day !

We went to get our prescription filled here young lady was nice had a sense of humor and seemed…read morevery helpful. Unfortunately when our glasses came in we could see crap out of them due to the prescription be off a bit so we went back in and the manager had no problem we took our measurements and got us new lenses.

Sandra and her team is amazing. I ordered first pair of sunglasses and they didn't work for me…read more So we had to go another route. They took care of the second pair of lenses for me, since I already had my own frames, and they refunded the frames that didn't work. Then I tried going the cheap way out and didn't get the progressive lenses that I needed, so I had to go back, all they charged me was the difference on the price of lenses. I'll sure be back when I need more glasses, I'll ask all of you tongue them a chance to meet your needs.

A shout out to Eyemart Express at the Auburn Mall! My siblings and I recently had a need for our…read moreelderly father who is on Hospice. The associates, especially Madison, were very helpful and compassionate to assist with our need. We would not hesitate to recommend Eyemart Express to anyone wanting servant-based customer service.

Staff was very professional & very knowledgeable. From the moment i walked in the door i was…read moregreeted kindly and was brought back incredibly quick. The exam was very thorough & i was very pleased with the care from Dr Daniel about the general health of my eyes. After my exam i was helped with my frame selection to pick the best frame for me. Daniel Eye Care had a very wide variety of frames & im pretty sure it would come easy for anyone to be able to choose something from this office. I will be returning next year for my annual exam!!

Take your prescription and go!!!!…read more I would like to address some concerns regarding the experience my son had at your practice. While we appreciate the services provided, we found the pricing for frames to be considerably high. Additionally, we were not made aware of your refund policy concerning adjustments made shortly after purchase. Within in minutes of making our purchase we tried to get a refund and even asked that the claim to the insurance not be remitted. We have the time stamps of the purchase and the call. Emily even said that she was not sure if the claim had been remitted at the time of my call, yet Michelle refused to offer the refund. It is insurance and claims have the ability to be adjusted and cancelled. This office chooses not to... And on what Emily said, because of the trauma that the office received from some consumers not liking their frames once received, the refuse to allow consumers to get refunds or make adjustments, a benefit that most vision centers offer to consumers... lencrafters, Sams club, walmart, Costco.... and many more allow this option..... GO TO AN OPTOMETRY OFFICE THAT ALLOWS YOU TO LIKE THE WAY THAT YOU LOOK IN YOUR FRAME. That understands that consumers do have the same level of health literacy that a healthcare provider has. There are many offices that will allow you to make adjustments or provide you other options that are not at your expense. I noticed that my son paid significantly more than what he could have found by exploring other retail or online options. In today's economic climate, it would be beneficial for healthcare providers to assist consumers in saving money. Not spending unnecessarily. Unfortunately, we feel that the optician could have provided clearer information about the financial implications of exceeding the insurance coverage limit. The frame is the way the doctors office makes their money!! I work in healthcare so I am aware of this. Most consumers do not know or understand that this is the business plan of the optometry office. Furthermore, we were unaware that the office does not stock lower-cost options that would be covered by insurance. ... They don't even stock the the items that are covered under our benefit. This oversight led to my son purchasing a more expensive frame without fully understanding his options. I appreciate your attention to these matters and hope for improved communication for your patients in the future. Patient should know that there are vision centers and optician offices with healthcare providers who care about them more than a policy.

a Big shoutout to Annie! She saved our vacation by going the extra mile. We needed a prescription…read morefor an emergency glasses replacement while out of town. Although, it's not always normal to find a script, she searched until she finally found it. That's old Walmart customer service, I'm not sure it exists many places any longer. Thank you Annie. Because she took the time to look, we had the script, saved $100 and time for an exam and had our new pair within an hour at an express store.

Every affordable stylish eye ware one could imagine. Friendly expert staff. Highly recommendread more

A shout out (positive) to the staff and Dr. M. Denton at the Moore's Mill location. I recently…read moresolicited their assistance with my on-hospice, elderly father's prescription. Due to a recent fall, his glasses were damaged and unwearable. Dr. Denton was not in the day I went to the office for assistance, however, the office staff collected my contact information and Dr. Denton personally phoned the next day. She was compassionate and willing to assist to get his glasses repaired. On behalf of our father, we appreciated the care from all.

I have been going to Basden Eyecare for several years and even after moving from Auburn, traveled…read more1.5 hours back to Auburn to get my exam. After receiving my exam from Dr. Rob Pate who I would recommend, I was told by the staff that my insurance was no longer in network since the practice had been sold to a larger corporation. I asked that they work with me on the charge as it seemed wrong to charge me the full amount since the practice is still showing in network on my insurance company's website. I was basically told by the billing person, sorry, pay the bill. Brett Basden built this practice by building the trust of the people of Auburn, including me, my father-in-law, mother-in-law, and the rest of my family. Now that trust has been sold to the highest bidder and I don't believe this is the way Dr. Basden or Dr. Pate want to do business. Unfortunately, it seems that they don't mind losing a patient over an $115 bill. What a shame. I will not be back.

I went there to have an eye exam pretty much knowing I would have to order online to get what I…read morewanted. Either the doctor or optician told me I couldnt have all the measurements so I had to order glasses there to get the right measurements. I ordered the glasses as a second choice planning to order the glasses I wanted. I went back to get a copy of my prescription and they still would not give me the PD measurement.Also every move they make is charged separately. It was over 1200 dollars.The optician will tell you about her education even though its not relevant. I just wanted my prescription with proper measurements. My eyes, I paid, I deserve a copy and feel I was pushed into purchasing my second choice. I wont ever go back there . Save yourself some money and time.

This is the cleanest, most efficient, high tech and professional Eyecare facility I have ever been…read moreto in my 25 years of being a consumer of corrective lenses. I was able to get an appointment scheduled via email, they were very considerate of the fact I was coming in between my own client appointments and had me finished within 50 minutes (including new patient paperwork). Additionally Dr.Oliver acknowledged and issue I have been having with my contact lenses that another practitioner had brushed off and helped me get fitted for custom lenses to help correct the issue. Overall, highly recommend!

I'll never go anywhere else! My appointment was efficient and pleasant. The doctor and staff were…read morefriendly, the facility is immaculate the selection of frames varies from budget to high-end. Great place!

I have had an eye exam and I have ordered contacts several times from them, all with in the…read morecalendar year. I even bought a new pair of glasses at the end of December 2018 and they were 475.00 dollars. Which they need to be adjusted. Haven't even been able to wear them. I have VSP and they are not a provider so I can not use them, I called and explained and I asked for a set of contacts to wear until I could find a provider. Now mind you my script is STILL current, has not expired. I offered to pay for 1 pair. I have spent over 1000 dollars with them in the last year. They told me NO, they just couldn't do that. I'll be contacting my benefit plan and see what I can do to recoup the 500 glasses in dec that I can not wear. Not good business practices.

The first year I went here for my exam they misordered my contacts twice and couldn't get my $1000…read moreglasses correct. Last year I was told I had a high susceptibility to Macular degeneration and sold expensive vitamins. This year when I mentioned that testing again I was asked if I wanted to "get more vitamins" The doctor saw me a for a total of two minutes, said nothing about the issue at last years exam, so I have no idea if things have improved, gotten worse or if there was any issue at all. Actual eye health seems to be of less importance than upselling all the other "services". Feels very corporate, Slick and gimmicky. I will be driving back to my eye doc in birmingham for care from now on.

Hello People Please understand that I am kind of a…read moredifficult person to Please. Only because I have been in the public service industry for over 40 years and have always been eager to Please the customer. That being said I seem to not receive that same experience elsewhere . I want to say that my son and myself had a very wonderful experience when we visited this place and I want to say Thank You . Also when it came to the money part and ordering of my glasses ANDREA was exceptionally patient with me and very kind!