Here's a polished version of your experience, rewritten as a Yelp review: I had high hopes going into my first-ever Whataburger experience -- unfortunately, it didn't live up to the hype. I went through the drive-thru and was pleasantly surprised at first. The staff was friendly, and the service was quick. I was staying at a nearby hotel just a few minutes away, so I didn't check the food until I got to my room. That's when the disappointment started. I ordered a bacon cheeseburger with ketchup only, large combo with a Coke. The order was repeated back to me, and it was correct on the receipt. But when I opened the bag, my burger had ketchup plus lettuce, tomato, pickles, and onions -- the one ingredient I really can't stand. While I'm not allergic and could technically pick everything off, the onion flavor had already soaked into the burger. Every bite had that lingering taste, and it honestly made me want to toss the whole thing. I only kept eating because I was hungry. Order issues aside, the food itself was underwhelming. The burger was a thin smash-style patty with zero seasoning -- bland and forgettable. The fries were thin-cut and very salty, which I actually enjoyed since I'm a salt fan, but they were the highlight of an otherwise disappointing meal. If this is what Whataburger typically delivers, I won't be coming back. Definitely not worth the hype. read more

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First time here and I got to say their burgers are delicious especially with that spicy ketchup. It was good with the fries and the cheese burger I had. My friend told me about this place so I had to give it a try and I got to say it was good. Especially with that spicy ketchup. The one we went to wasn't that busy so we had some good service. They brought our food to us because we ate in so that was nice. The place was like a McDonald's so nothing that special. Definitely will go back to try other burgers. read more

Whataburger - Burgers Near Me - San Antonio, Texas

I have been coming to this Whataburger for 3 years now. I have to say this Whataburger puts out the worst food out of the two others near by. The breakfast items, if they contain eggs they don't, it's just salt. You can't even eat the food. I have never had bad food this consistently from a whataburger location. If you do not want to serve breakfast at PM times then just close and they extend the cleaning time on the milkshake machine. They will say it's getting cleaned yet I have attempted to get shakes one at 11 pm and another at 6 AM both times they were still being cleaned. Cleaning for 7 hrs ? No I don't think so. read more

Best whataburger in san Antonio!! Order is always made to perfection. Food is hot unlike other fast food places where is cold. Taste is delicious! Wait time is not crazy! Service is great! Love this whata! read more

Super hit or miss location. Im currently writing this while waiting for my food. As they told me to pull up past the window and that they would walk it out to me. It's currently been 10 minutes and there was only 1 car in front of me when getting here. Its a roll of the dice when coming here read more

Before checking into our Hotel we grabbed a bite to eat for Lunch at "Whataburger" #1008 - Stopped here because it was the only place around and we needed some food for a late lunch - Most of these I refer to as "Notaburger" because I have not had a good one anywhere around where we used to live (Spring-Woodlands area) - but a really good one in El Paso that we stopped in Twice and was not disappointed. Here is what we ordered - with Two Drinks; My Wife went with the Kids Menu, "2-Extra Chicken Strips" with Ranch. I went with the "Avocado Bacon Burger" on Texas Toast. Service was pretty good and they called our number quick. My Wife Loved her Chicken Strips, said they were served Hot with a nice Slight Crunch and pretty Tasty. My Avocado Bacon Burger is actually really good - just like the Whataburger in El Paso, they loaded it up inside with Large Tomato Slices, a lot of Toppings and Lots of Avocado sauce. This made the Burger taste really good - it was Slopped Up Just Right - just how I like'em. This makes me want to try a Whataburger in San Angelo - hopefully it will be like this one and the one in El Paso - all Slopped-Up and Delicious - the only way to enjoy a Burger. read more

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My husband and I used to love Whataburger food but recently we ate at the location on hwy 79 in Round Rock Tx. The food was so bad. The fries tasted stale and the burgers buns were hard and crunchy and the ingredients did not seem to be fresh. From now on we will be going to Dairy Queen down the road in Hutto Tx. We have always gotten good burgers from them. read more

We visit anytime we can since we don't have one in northern CA. The staff was welcoming, personable and attentive. The establishment was clean and the staff continually keeps up on maintaining the cleanliness. The food is hot and fresh and the salads come with the right amount of toppings and pieces of chicken. The onion rings are light and not greasy at all. So yummy. The service that comes with bringing your food is awesome. We really enjoy they offer all different sauces, napkins etc. I would highly recommend read more

Whataburger - Front - Burgers Near Me - San Antonio, Texas

I've been living in the surrounding greater Randolph AFB/ Universal City/Schertz/Cibolo area since 1977. Never had any problems with the service or staff and the food has always been great. As a former restaurant owner and managing chef I have never done anything else but rage about the WB vanilla shakes and the BlueBell Homemade Vanilla Ice Cream as being nothing but the best in the country. The WB shakes "were" the best at any level of the industry, and I mean the best! But as of late, these products are no longer the leader in anything! I also know they gave into and sold the company to corporate buzzards. They now have a bitter taste that has never been present before. So great job guys! You/WB sold out and then changed the recipe. That strategic move has plummeted WB out of any of my stops at least until it's fixed, or for the duration. Thery are remarkable marksmen. They have successfully shot theirselves in the foot! And just about anyone I have talked to agrees wholeheartily. Enter the new leader and local propriotership, "P. Terrys Burgers". You pay less for a much better product except for their shakes, they stink too! WB used to be the best, but they have now slipped into a choice of the lessor evil of any two establishments. But I'm not worried as WB will no longer be one of any choice options for me. Once again, greed wins out! Congratulations! You suck! read more

The food is good, consistent, tasty. The wait was a bit long but it did seem like everyone was trying their best to keep the line moving. Service is always friendly. read more

In again for lunch a little early this time at 11:30 AM. The reward system has changed to a point system which I actually like quite a bit better. You used to have to get five orders and then you receive a small reward. Now it is based on dollar amount spent, and it seems like you get more for your money this way. This Whataburger is a good one in that service is fast. Staff is friendly, courteous, and the store is clean inside as well as out with plenty of parking. I will definitely use this Whataburger in the future. read more

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Everything is awesome but What A Bueger simple and deeeelicious! Staff was super friendly and location was very clean.

Place an order on the website that doesn't get delivered and told you will be refunded in 3-5 days. I need the money now you trash ass company. read more

Another ketchupless trip to Whataburger after asking at the window. Tbh this is my fault at this point. Even if you specifically ask for ketchup at this location, if you don't check the bag 75% of the time you ain't getting ketchup read more

Shout out to Sean and Dustin for their incredible customer service. I came in earlier to redeem an app offer for a free chicken entree with the purchase of a drink and side. I ordered the chicken strip meal and didn't receive the toast that I thought it came with so I called the store and Sean answered. He informed me that the offer did not in fact come with a toast but he still told me that he'd make it up to me as long as I kept the receipt and wrote down his name I came later that day to get the new meal and as expected he wasn't there probably due to his shift being done, nonetheless the manager on duty Dustin still honored the request and I received my chicken strip meal, thank you! read more

First time at Whataburger, and i really enjoyed the food. The service was good and the employees were on approachable and friendly. I visited Whataburger several times after that while in Texas and was good everytime... read more

Came hear to see what this place was all about and I must say it Really good. Had to check it out twice to taste a few things. The whattsburger was really good almost had a soft buttery taste to the bread which was a nice thing. Came back for the patty melt and that was even more delicious. Fries was similar to jack in the box and a Wendy's. Still those fries were fresh and crispy. read more

There was a very sweet lady who took our order 4:30 pm CST on Halloween. We repeated our order 3 times and she still got the order wrong. You may want to put her in a different job function than taking orders. It was a language barrier problem. But a very sweet person read more

I'm a Whataburger fanatic. The quality of this one is solid! Good good good service. There's another location same distance to me but this one's better. read more

Needed to go to the bathroom so bad and this place was here for me when I needed them... LOVE U

I don't come here all the time. But I would think this place has it down. But it ceases to surprise me, with this... I asked for gravy. It's legit liquid. Not even thick, beyond disgusting. I dipped one of the bites and it DRIPPED off it. How do go about making this crap and putting that into someone's order. Do better! You wouldn't want your food to come out that way, so why would you do it? read more

Whataburger - Watery Gravy - Burgers Near Me - San Antonio, Texas

Anyone who gives Whataburger less than five stars is a straight up communist!! Ronald Reagan read more

Love that they opened a spot here close to the house! It's open late night and the drive through is quick. The food was hot and fries were fresh. Everyone was friendly and they keep the location clean. read more

Terrible service almost all the time!!! And always forgets items in the drive-through

Someone' at 2 am just took my order saying we don't have sh*%. They took 20 mins on my order and 2 ppl behind me got their order before me. All I ordered was the number 6, very disappointed. And idk who to let know besides the manager who I already let know who said " do you want to talk to the employee?" Like what is that gonna do besides put us in a arguement. Very unprofessional. Fire the manager and employees who work the 2 am shift on a monday may 13. read more

Food is always consistent and delicious. The burgers, the fries,shakes and chicken strips, It's all great. I love coming here and so does the whole family. We are never disappointed with service or our order when coming here. They know what their doing! read more

Whataburger - One bite into my burger and my fries are already almost gone - Burgers Near Me - San Antonio, Texas

Fries taste like chalk. Burger way to cold for anyone to eat. Extremely do not recommend. read more

Whataburger - Dry cold burger. #2 Double Meat Whataburger. Used to be so good. It just grosses me out to be honest. Hopefully they can lock it in. - Burgers Near Me - San Antonio, Texas

I'm 7 months pregnant and we stopped here because I wasn't feeling well. These employees honestly handle themselves very well. I was getting frustrated seeing how rude and disrespectful people were being towards them (pretty sure a lot of these people are from out of town). Travis H just finished dealing with some seriously idiotic people in front of us who don't know how a coupon works and he still greeted us with a smile. I asked him if he could give me my Apple slices right away because I was feeling dizzy and he did it without hesitation and with a good attitude. The food did take a little long but I'm sure it's because it's thanksgiving and these rude people are making their jobs a lot more difficult than needed. When the food came out the very thin young lady with a blue hair cover under her hat was very polite as well. Thanks for staying awesome! read more

I went through drive thu. My food was COLD. AND I had tomatoes (I am allergic) this establishment doesn't does not care. They do what they want and do not listen. Do not go here. read more

Whataburger - Gross. - Burgers Near Me - San Antonio, Texas

Dr.pepper is just the best. I don't even got to say anything else. Like it's always a hit.

This place is located at the Rim Location between 281 n Lowes. Amazingly the place get pretty busy during lunch hour and after its over and done with it around 2pm it get pretty laid back. Customer service has always been good and your meal is delivered to your table within five mins more or less after you place your order even when it's busy. Men's restroom is clean as well as the rest of the restaurant. Tons of of shopping is ready for you after your done eating with so many different stores or maybe in the mood for a movie at the cool Palladium Theater which has a bar,arcade room ,small cafe with Starbucks and a cool patio that over looks the Elian Resort and all the cool places the Rim has to offer while having that cold beer or that tasty Cocktail. read more

This is one of two locations near me. I'm always up for whataburger . Today I came in because Raising canes let me down with their store being closed. I've ordered whataburger chicken fingers in the past and been given cold ones that had been sitting a long time. I had to ask for a refund and it was kind of a hassle trying to ask for something else that was of equal value. Anyway , today I asked them to give me some fresh chicken fingers and they did put it in as a special request to make sure it was dropped in the fryer when I ordered. I had to wait a few minutes but it was worth having it hot. I love having their burgers but whether it's the bacon cheese whataburger or jalapeño cheese, I ALWAYS substitute for CHEDDAR! I also love when they have the A1 thick and hearty. Wow I've already had my food and just thinking of all the stuff I Love is making my mouth water again. read more

No good service, cashier would not accept my coupon even though I work at a Whataburguer!

I have to say I was impressed by this place. I came here while visiting friends who just moved to San Antonio and was expecting a typical fast food joint with the typical burgers, fries, chicken strips, and soda. First off, I was surprised at their level of service. They not only serve your food to you at a table, but bring napkins and a variety of tasty sauces for you to pick from. I was not expecting this type of good service at what I thought was a fast food restaurant. I chose the jalapeño and cheese whataburger with fries and a raspberry iced tea. The burger was nice and hot with just the right kick of spice from the jalapeño. The fries were also hot and fresh which was a major plus. I must admit, I get a little annoyed with cold fries. Their spicy ketchup is an awesome condiment. I even brought some back home with me in my luggage . read more

Whataburger - Jalapeño & cheese whataburger with small fries - Burgers Near Me - San Antonio, Texas

Not good McDonald's is better Go anywhere but here if you're from Socal you won't enjoy this. It's not for everyone.

How can you beat a whataburger? Just add bacon & cheese! Huge drinks and great fries. I think the big crowds indicate the way most people feel about Whataburger. I've only found 1 person that doesn't like Whataburger, but he's from Florida. read more

Stopped by after the big ball game! The team found great success with the sport! The friends enjoyed the festivities yet I found it slow as molasses. After a quick attempt to the overly coveted Chicfila, we found haven in the slightly outdated but time capsule of American cuisine, whataburger. Snatched us up some Raspberry shakes! Not enough raspberry! What a shame. And Union rings. FLIP THEM BURGERS! read more

Chili cheese burger? Fire. Thomas, our cashier? Amazing. The manager? So polite. Restaurant cleanliness? Meh, but it was nice to eat inside for once. read more

Strike Three! I give up on giving an order to this location, your wrapped up little to go bag always has what they want you to have! Want a Patty Melt with Onion Rings? No problem, they got you... you will have a Patty Melt with pickles and bacon! And poor onion rings, you will be fries! I love surprises as much as the next, but not "grab bags" when it comes to food. The area is congested as chic-a-filet is next door, now I see why people rather wait that line! No matter how busy they are, their people get it right! Also, the Whataburger apps is a crock unless it's a manager at the register... because "they ain't got time, to be pushing all dem buttons!" "Complicated order!!! I think as I ask them to redeem! I'll wait In the line next door.... or find another location... Rude! read more

This place is very dirty. The floors are slippery and the restroom are dirty. It took while to order. The staff is nice. However, we won't return to this whataburger. read more