I don't know why people complain about Long waits but here it was a. Minute I definitely went direct that took my order with positive and polite. I couldn't hear what she said. Mostly but I can't complain here if you say that this place is trash you're wrong its awesome here the food is really great and the inside is always clean and fun the staff is awesome and joyful I always come back here and nothing fails me read more

We recently had weather, today was my 1st day out in the last 3 or 4 days. I wanted a decent burger so we stopped at Whataburger, I ordered 3 combo meals and 1 of those great fried apple pies. While placing my order I was asked did I want ketchup? I said yes. I pulled to window paid. When I got home I was missing my Apple pie & the ketchup. This happens way too often. This time was really disappointing. Get it together Whataburger, why even ask do I want ketchup. Smh!!! read more

Food is usually good but often times it looks throw together. Always check your order when going through the drive through. Not once but twice I have been shorted. read more

Went through the drive through ordered onion rings and Whataburger jr. They told me to go to lane B. Went to lane B. They forgot about me. At least 3 cars that were behind me got their food before me. I had to wait at least 30 minutes longer Waltham the three cars behind me and those cars had big orders. Will not be back to this location. Talked to DJ the manager but that does not help the fact they have incompetent people working their. read more

Do not come here they are ghetto chaotic and rude. This is the third time they have messed up my food in a row and I'm sick of it. It's a bunch of ill-mannered little brats who pay little to no attention to anything around them. I am DONE! read more

See photos - I wouldnt normally complain about my burger being given to me like this. Its just ketchup, oh well. But the reason I decided to reach out to the restaurant is because I found a wavy coarse hair in my food. So sanitation is obviously an issue at this location. I did reach out to the restaurant first, I reached out the same day and received an email stating my message was received and I would hear back in 2-3 days. 5 days later, still nothing, so I reached out again. I just wanted to be refunded for the burger that had the hair in it, because it got thrown away. The manager, Sam, emailed me back pretty quickly and said she would give me a free one at my next visit. I emailed her back immediately saying that I would prefer a refund on the burger itself because we wont be back after finding hair in food. She just chose to never respond to me. So now im here! I would have loved to settle this issue without a review. Poor sanitation and poor management. read more

Whataburger - This is showing the hair that was found. There is also lettuce - which I said not to put on my burger. Sanitation and cross contamination. - Burgers Near Me - Royse City, Texas

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Never brought my food outside I had to go inside I waited for 20 min and then I went inside I still waited for 15 min I will never come back and whataburger is top food barn smh read more

Don't order online, you will not get the correct order or sauces... even if you specifically call them directly and ask for sauce.

I really love the food here and everyone seems friendly enough but Ive been eating there weekly for the past frew months and the music is so freaking loud you can't even think or have a conversation! The dining area is for dining and visiting, isn't it?? I asked the girl at the front if they could turn it down and she says she will ask the manager and it never gets turned down. I continue to ask every time I eat there and continually get ignored. Im going to write a letter to coorporate with names on this too. The dining area is for customers not for the employees to have a jam session. TURN IT DOWN! read more

Giving this place another shot. $9 for a plain and dry burger and large fry??? We just now got to pay, after sitting behind only two cars, at 145 in the afternoon, and it's been over 15 minutes! read more

Never going here again!!! There was a round piece of metal cooked into the meat of my patty melt. This location has gone down hill bad. The service takes forever and the prices are raised every time I go. A meal for two is abt $30 just for fast food. I get you need to pay ur employees but I shouldn't be the one paying extra. read more

Whataburger - Metal in my burger tf - Burgers Near Me - Royse City, Texas

I like wharterberger but man, it takes 15-20 minutes every time I go there. I am usually ok with the wait but when I'm in a hurry, it always seems to take longer! read more

The Royse City night crew 'scan charged' my WB app for the wrong order... in March 2023. The window attendant realized it was for the car behind me. They spoke to the night manager who said they would back out the charge. He looked at me but never came to the window, just saying to the attendant that it would be fixed. I was given my actual order, that I already prepaid for through the app, and left. I checked the app the next day and it was still there. I called and was told someone would call back. I went into the app and sent the issue to customer relations. They contacted me and asked for more info. All was provided. After multiple requests to provide the same info over & over, the charge has still not been removed and it's been, literally, 4 full months. The GM from the Royse City Whataburger, Samantha (Sam) Dearing has never gotten back with me after I provided everything she requested. The same information that had been previously submitted to Whataburger Escalations. The stupid part is, it is ALL in the app. Dates/Times etc... such poor customer service For the amount of money I spend at WB on a regular basis, why would I try to cheat you out of $8?!? We are great customers and this needs to be resolved. NOW! Credit the app ... free combo ... something to acknowledge the error. So frustrating. read more

Very frustrating to sit in line for 15 minutes waiting for your order and then it's wrong. Ordered a biscuit with bacon and cheese, extra bacon. Ended up getting a biscuit cheese, bacon sausage egg biscuit I wouldn't think bacon and cheese only would be that difficult. read more

First time in Texas, so of course we made a stop at Whataburger. Went through the drive through and ordered the spicy chicken sandwich and a whataburger. They were decent sized and both served with lettuce and tomatoes. It was, okay - not amazing, not horrible. The reviews below made me nervous. After our little taste test, I'd still rather wait in the longer lines at other places than here. Maybe we just ordered the wrong items to try but I also grew up eating In-N-Out. So am I biased? Okay, yes. But at least I can say I tried Whataburger read more

Whataburger - Hefty size burger and chicken burger - Burgers Near Me - Royse City, Texas

Food was hot when it arrived to our home. Whataburger is always good! Breakfast, lunch, dinner or a late night snack.

Burnt fries!! I usually go here and the food would be fresh every time but now I got fries that if you squeeze hard enough they turn into dust .-. It's sad really I wouldn't even give these fries to my dogs. read more

Whataburger - Burnt fries!!! - Burgers Near Me - Royse City, Texas

At the Royse City location probably 15 cars in the drive thru. I ordered onion rings and got fries. At home and not going back to correct. Might as well eat at home and save money. read more

Food was far , but disrespectful service on overnight crew, I was being as respectful as I could, and a blonde haired young person named Jacob said "that's what I just said sir." While I repeated what my order was to ensure what my order was, Hence being deaf in my left ear, made me feel very disrespected, and he provided no condiments or napkins, I had to pull around to ask for it, definitely not coming back here. read more

The worst burger ever omg it was disgusting. I'm here on vacation and heard all about it. I don't understand why people think this place is great. In and out is 100 times better. read more

This morning, I ordered ahead (7:15). I arrived at 7:25 and checked in. I waited in my car for 20 minutes before getting fed up considering it estimated that the order would be finished between 7:28-7:35. I went inside and was have my cups to get my own drinks, my burgers were sitting on the counter (probably had been for a while) and I watched them then add fries (cold). I was apologized to, but it wasn't very sincere and honestly they should have made the food fresh or upsized the drinks/fries- anything would've been better than a half ass apology. Our food was cold after waiting 30 minutes total. Really disappointing service. Short staffed or not, there were 3 cars in the drive through at a time max. When I first arrived there were none. read more

they forgot my meat on the burger and slapped a tun of mayonnaise and that's happend happened I have several time I'ms got no meat read more

Poor can not hear at drive thru and lady was just yelling and making my wife feel stupid because the speaker is messed up.

Great spot, the server behind the counter was a really cool dude, started the day off great. Food good, place clean, got going quick. Any time blowing through Royce City, I'll happily stop back in! read more

I have held my tongue about this whataburger, but enough is enough. I have had "no onion" stickers cooked in my burger and almost ate it thinking it was an onion skin. Two times I have wanted to try the dr. Pepper shake and they say it's not working and then today, my wife gets a whataburger jr meal with no onions with a sweet tea and a shake for myself. We get to the window and they finally tell me the shake will take 10 minutes! I declined it...ok. then my wife gets the meal, and she has a dr. Pepper instead if a sweet tea...ok, then she opens her burger to see all these onions on it...ok, then notices the burger has 2 bites out of the burger. I took a picture so everyone can see how aweful this place is. We were already on the road to turn around and get a refund. Never again. read more

Whataburger - Sorry sad "A" burger.2 bites taken out of the meat!! Wife tooknone bite and couldn't finish it. they mess up constantly! - Burgers Near Me - Royse City, Texas

So we were only car in line every thing went smoothly when ordering however they did not even put the hash browns for either of the meals we ordered and I even ask the lady are you sure this is all of the order... of course she said yes not really sure if she knew what was going on at all lol So now we are back in line "B" waiting on the hash browns and no napkins not a great place for gr read more

We always use this whataburger, but after today I will drive the extra miles to Rockwall. There were many hairs in our sandwiches, and fries tonight. Absolutely disgusting. I didn't pay money to eat someone's hair for dinner. read more

Asked for cheese and ranch and got NEITHER. But yet somehow I was charged TWICE for both, Normally not a big deal but when you are on the road and the order is to go it is kind of hard to go over everything before leaving the location. read more

There's a reason this Whataburger is poorly rated. Whataburger should be ashamed to have this location in their franchise. I'm not eating bread right now so I ordered a Whataburger with cheese, sub lettuce for bun. All other places get this correct. I received a jr size meat patty, wilted lettuce (not enough to wrap even) and some pickles. No tomato, no cheese and no onion. See the picture . The lettuce I did get was wilted. When we called about it they offered for us to come back up there and get a new one. I refused. Not going back. read more

Whataburger - This was supposed to be a Whataburger with cheese, all the way, sub lettuce for bun. - Burgers Near Me - Royse City, Texas

Review from 2/2020: Waiting 15-20 minutes in a drive through is absurd and then getting the wrong item is even worse. The employees here are worse than McDonald's Review from 4/2020, Yeah never coming back! Did a mobile order and waited 20 minutes before I had to call to get them to bring my food. They had an attitude and my sandwich was just thrown together with sauce everywhere! I've officially deleted the whataburger app this location is disgusting! read more

Purple frog. Purple frog stuffed animal is needed. Purple frog. Purple frog stuffed animal is needed.

Waited for 30 minutes to get my food once received it was all wrong had to turn around and go back to get it. They were barely able or willing to correct my order read more

What is the point of ordering ahead online if I'm going to have to wait 20 minutes in the parking lot watching cars in line come and go? I should have known better seeing as how last time I came here I ordered chicken strip meals and got home to find no fries in the box. This place is an absolute joke. I won't spend anymore money at this dump. Hire better people or just shut down. Trash. read more

Asked for a plain and dry burger also said just meat and bun couldn't be any easier to understand. However ever some how they messed that up and put mustered on it. read more

If you are going to be drive-they only because of today's crazy world, please work on your process of getting us through the drive-thru at a better rate....in my car this morning for ten minutes now and I am still not at the window and there are not a lot of cars in line! Big fail in my book! read more

Today was my first time to Whataburger and I left WITHOUT a thing! Why? I placed my order at the drive through speaker. The person repeated it back to me and asked if I would be using the app. I replied that I did not have the app. I noticed the line was moving extremely slow, so I downloaded the app and loaded money to pay. When I pulled up to the window a different employee repeated the order back to me, except it was not exactly what I had ordered. So I questioned my order. She very timidly turned to what MAY have been a manager, and repeated what I had stated. The VERY RUDE AND UNPROFESSIONAL employee/ perhaps manager looked at the screen and rudely stated loudly, "NO THE ORDER IS CORRECT, I REPEATED IT BACK TO HER!" I simply said, "Have a great day!" and pulled away! I have been very understanding of the employee shortages and supply chain shortages across the nation. THIS employee/manager is obviously not customer friendly, and it seemed that the employee that was working the window was intimidated by her, which will multiply the employee shortage issue at this Whataburger! Thank you to the sweet young female employee at the window, move on to a place where you can be appreciated and respected! Now my issue is that I loaded my Whataburger app with money and need to spend it at a chain that I am NOT IMPRESSED by my first visit to! I will hopefully receive better service at a different location! UPDATE: I just read through the reviews, apparently THE ROYCE CITY WHATABURGER is FAMOUSLY known for the poor quality of service! read more

Still new and working out the kinks, but still pretty fast. Where else can you get a GOOD cheeseburger at 8 in the morning. The woman working the lanes was friendly. The food was good. All n all, a good place to stop. read more

BAD. BAD. BAD. Took forever then had my order wrong THREE TIMES. Never apologized or anything. I should've read previous reviews for this location before I went in. It seemed like no one was on the same page and that they didn't care. read more

Ordered on the app, it told me 4-7 min wait. I ended up waiting for 50 minutes. I understand that there is a line but the app telling me it will be ready in minutes is crazy. read more

Came here to eat something before leaving home, which is 15 hours away. We waited 40 min and never got our food. Then we ask for our money back and the manager/person-in-charge made uswait about another 25 min where he could find a way to get us our full money back. Worst expierence ever. read more