The cashier Dedra had a very refreshing personality and was very kind. I was having anxiety and she made me feel welcome.

Whataburger used to be my favorite place growing up, but it is not the same after the Chicago Bankers got involved. It's no longer a Texas company. Paper thin tasteless dry patties. Poor service. Sub-par food in general. And it used to be affordable. Now, you'd better figure on upwards of $15 for a below average hamburger meal. It is easy to spend over $20 a person if you buy what you want. NacBurger is better. Chili's burgers are great. Even Kinfolks makes a better burger than Whataburger. Chicago-based firm, BDT Capital Partners, acquired a majority stake in 2019. And that is when it took a nasty turn. Not a single Hispanic or Caucasian employee. All black. Want a cup of water because you don't want to pay over $4.00 for a Coke or $7.00 for a Shake? Prepare to pay for water. It is the new Whataburger way. I miss the old TEXAS Whataburger. Chicago Bankers squeezed the Texas out of Whataburger. read more

Fantastic service and very clean. I was having difficulty with the new coupon and they found it applied automatically if you used the app. The food was great - the Monterey Melt which was two burgers and two cheeses and grilled peppers and onions. It was great but very messy. You might want to order with light sauce. I am having to deduct for the price, this is my first fast food $9.99 burger only. The coupon meant I only paid for the medium fries and drink which was not cheap but a great way to try out a big messy double burger. Again, really great polite service. read more

I ordered 2 extra tenders and got charged for it and they're not here. I also ordered honey mustard sauce too but didn't get it and we also ordered a Buffalo Ranch Chicken Strip Sandwich Whata meal and got a barbecue chicken strip sandwich. read more

Whataburger - Tenders. - Fast Food Near Me - Nacogdoches, Texas

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Worst customer service of any Whataburger anywhere. Rude workers. Slow service. Inaccurate orders. Unclean restaurant.

Cashier named Ashlyn at the north street location in nacogdoches Tx was absolutely rude for no reason while we were placing an order, she had a really bad attitude rolled her eyes and she kept putting her hang out in our faces to shut us up. She was also very slow with her service for being so snobby. She kept getting an attitude when we asked to repeat herself and rolling her eyes.NO STAR read more

Whataburger - Fast Food Near Me - Nacogdoches, Texas

Line is always a mile long and it's not because of the nightlife. Every person in that whataburger shares one brain cell and can't multitask or even try to be urgent. Went tonight and our order was for 3 meals, asked for spicy ketchup. Drove home. Opened the bag. They gave us 1 single spicy ketchup. Are u fr rn. read more

Well after waiting to get an order in at Sonic for 5 minutes went here and was able to be in and out Shake in hand faster than Sonic could even say hello. Shake was good too read more

The food was hot, fresh and delicious. Customer service was outstanding. Valerie took our order and she was so sweet and professional. The friendliest crew ever here. Would definitely recommend this Whataburger location. read more

Store was not even busy, we waited 40 minutes for my order on top of ordering ahead of time through mobile. Tried being patient but I guess that they had to slaughter a cow in store.. which is honestly the only explanation as to why food took so long. Staff was oblivious to the fact that the order was even ready. I can't even express how terrible the customer experience is at this whataburger. It used to be better. read more

I guess it depends on the cook, the hamburgers are NOT always made to order. And I ordered a jr. was charged for a large cheese slice. The hamburger was definitely NOT made to order because the cheese was cold! Hey managers is it possible you can take note of reviews and fix the poor cooks? read more

This location is infamous for just taking ridiculously forever to give you your food. It's pretty hilarious actually. I think it is the MANAGER'S job to fix this problem. I personally don't know the manager or employees, but managers in food are always so entitled for no reason. Not sure why they are since it is just such a pathetic job, but this manager obviously doesn't care to fix the problem and is lazy. read more

Honestly just go somewhere else, dosent matter if there is two people in line or 20 they swill Still take 15 minuets to get your order out. I've been to many whataburgers but this one by far is the slowest I've been too. read more

The service was absolutely terrible. When we were ordering, the cashier, Alsia S., gave us nasty looks, especially towards my mother. When our food was finally brought to our table, she slammed it down and walked away without apologizing. read more

Quality service every time. Line moves at a reasonable pace and food is always tasty. Sometimes there's too much onion in my patty melt. Also they won't put the honey butter on my biscuit if I don't get chicken. read more

Have been to this whataburger about five times since I moved to Nac about six years ago and it is by far the worst I have ever been to. The food is bad, service is slow and the employees are incompetent. Went here today at about 2:30pm thinking that maybe the food would be good because it was not busy. Went inside and ordered a double combo to go. There was one person who had already ordered in front of me. The food took at least twenty minutes to be prepared. The burger and french fries were cold and the fixins on the burger were mushy. There is no way that the burgers were freshly made and had to have been sitting around for a while. Like most places these days the burger/portion size has been downsized and the prices increased. I will never return to this location. Do not mistake a long line at the drive thru for a popular place with good food because the service is horribly slow and the employees are pathetic and do not care about doing a good job. read more

I absolutely love Whataburger, so I have to keep going back for the food. Having said that, this place is an absolute embarrassment to the Whataburger chain. Every single time I come here, it takes at least 30 minutes to get food. I order online before I get there and still have to wait. 3 cars in line or 10 cars in line, you're still looking at a 30 minute to an hour wait. read more

Whataburger - Sat in this one spot for 10 to 15 minutes - Fast Food Near Me - Nacogdoches, Texas

Probably the WORST fast food joint I've ever been to in my life. The customer service was awful and to top it all off, we found multiple pieces of plastic in our food. My brother accidentally ate it thinking it was a grilled onion and immediately spat it out as he realized he was chewing on something hard. Stay away from this place! read more

Whataburger - PLASTIC - Fast Food Near Me - Nacogdoches, Texas

Food was good but expect to wait here for a good 20-30 minutes before someone comes out to get your payment. If you come here, use the inside lane. The outside lane is a stand still lane that is often ignored. You have been warned, LOL. read more

This is probably my favorite fast food in Nac but it's just so slow and has gotten very expensive in comparison to some other options in town. I recommend eating inside, drive thru service needs work. read more

Super slow all the time, typically not very clean, and often the food is not very well-made. Pretty nice workers though. Today I waited at curbside 10 minutes past when my order was supposed to be ready before getting in the drivethru and waiting another 10. Ridiculous read more

Gassssssssssssss definitely coming again everyone Ct the girl at the window was cooll

Food was cold poor packaged and rude employees!!!! Don't not I REPEAT ! DDOOO NOT EAT HERE FOOD IS Terrible !!! read more

the worst whataburger i've ever been too! the service is non existent the lady at the window has been rude to me every time i've been there and should honestly be fired. read more

Probably the worst Whataburger around. It's a sad day when I would rather drive to Timpson or Joaquin for Whataburger than go to this atrocity. I have given this place 5 chances. Because Whataburger. And because I'm Texan. Don't feel you can ever go through this place in a decent amount of time. Breakfast, lunch, dinner - service is always slow. Service is served with a face like "I hate my life." Plan to spend 25 minutes inside waiting for your food, the same or longer in the drive thru. I cannot understand how your mismanagement or poor organization leads you to consistently slow service. Then - don't even bother ordering your kid a meal. They people will forgot the fruit chews every time,then you get to watch the alligator tears roll down your child's cheeks because Whataburger is the only place in town with this option for dessert. So you might be thinking they're getting you hot and fresh food in that 25 minutes - Nah!!! Fries are still old and cold. Burger is never made how you order it and the chicken strips taste crunchy and fried 3 days ago. Don't let the long line fool you - this place is not hoppin with a long line because its five star. It's all the people that haven't heard about this review. read more

WHATABURGER!!! That is what I screamed at 2am every night I was in Nacogdoches, TX. After the first time, I couldn't stop thinking about it. I ordered the Honey Chicken Biscuit and it was absolutely delicious!!! I honestly think Whataburger saved me from a massive hangover every time I devoured a meal at 2am. So glad that it's open 24 hours. It's funny that I was in bible country where last call is at 11:30pm, but Whataburger stays open. What's going on?? LOL! I LOVE Whataburger. I'm from California, so for those of you who don't know; its equivalent to In-N-Out :) YUM!!! read more

Whataburger - Honey Chicken Buscuit - Fast Food Near Me - Nacogdoches, Texas

Horrible customer service in drive thru. Very rude Do not recommend at all. Fries were cold and stale. Worst excuse for A whataburger read more

courtney deserves the world she's always making my day-night i just love her! customer service? amazing! knows whats shes doing? 100/10! most amazing employee and deserves the best i love her -nate read more

Went through the drive through sat there for 3 minutes no one answered went inside 3 people were there and every single one of them ignored us and just walked about, so we left. June 23 at 3:20pm read more

Again? My daughter dits forever in line and when she gets home, my sandwich is NOT IN THE BAG! 2nd time in a row this has happened!

Not bad fast food. The fries and onion rings were really good. It doesn't compare to in n out or shake shack as I've heard some say. I would say a perhaps a little better than carls Jr but worse than fatburger. read more

Highly disappointed. This is the worst Whataburger I've ever been to solely on service. Food was average. It took almost half an hour to get my order and there was nobody in front of me! My friend went the day before and said she had a terrible service experience as well but I didn't believe her very much and thought that maybe it had to do with the crew at that time. While taking my order through drive thru, the worker asked what my order was twice (seemed distracted). When I pulled up to the front and sat for a good five minutes, the employee who took my order finally asked what my order was again and went back inside. About 10 more minutes go by and she comes back out and ask me AGAIN what my order was and finally tells me how much my order is so I can finally pay. I like to give places and people the benefit of the doubt, and having worked in fast food for several years when I was younger, I know things can get chaotic. Back to last night: one more time the same employee comes out and asked if my order was an order that was completely not my order. So once more I tell her what my order was. FINALLY, after almost half an hour she finally brings out my order! No condiments but there was no way I was gonna try to get any at this point. Never going back. read more

I'm not surprised this whata burger is going out of business. So many horrible experiences here. Tonight, they got my order wrong then refused to fix it and said "you're just going to have to get that next time". Then they got the WRONG order wrong and got pissy when i asked them to fix it. Then they took the burger they made wrong and wiped off what i didn't want and gave it back. THEN they got attitude when we asked for dipping sauce. Screw you whata burger on north street. read more

Service was slow as stated in prior reviews. Customer service polite. Whoever compared it to Carl's Jr.- spot on. Will try something else next time in Texas like maybe Wendy's read more

Coming back down to TeXas was excited to try Wataburger... ordered my son the triple and my daughter and I both got the doubles .. these burgers taste just like Krystal's but just a bigger version that has lettuce and tomato. The patties were arid dry and the buns were old and stale and hard... I asked for the jalapeño cheese with my double and of course wasn't on it. Let's not talk about the 3 large meals but only gave 1 napkin. Blah blah blah never thought in my life I would see a meal my son who is pretty much like a garbage disposal took only 2 bites and didn't even bother finishing his foods. The fries were not decent but compared o the burgers they were amazing... read more

Not a very good Whataburger. Most Whataburger I have been to have great service and run smoothly. This one is not the case. Takes about 20 minutes (if that) to get your food. Something needs to change here because I know it could be done better. read more

This is the fifth time I've been to this Whataburger in the past three months and they have still yet to ever get my order right. They'll charge you for items that they won't give to you, and even after you correct them on what was supposed to be in your order they will still manage to screw it up. I used to really enjoy this Whataburger but now the customer service there makes it terrible. I'd rather drive out of town then go to this Whataburger again read more

IT TOOK ALMOST AN HOUR TO GET OUR FOOD F$?& THIS PLACE even the manager didn't carE to get it to us out quickly after multiple complaints.

This whataburger definitely gets crazy busy, but they have amazing employees that generally just want to make sure you have a better day after coming to see them. The food always comes out how I love it, and if it doesn't then the team members there will fix it with a smile. I once needed to get some quarters for laundry and even though they were running low they still helped me. So whether it's 4am in the middle of an all nighter, or you go during a huge lunch rush, this whataburger will make sure you leave better than when you arrived. read more

Worst costumer service I've ever experienced. And the worst part is that it's consistent disappointment. Stay away if your driving threw.