I ordered in drive thru. Customer service was good however I ordered fries, a salad and a prickly pear drink. When I pulled over to eat, I didn't have napkins or a fork. That would be helpful if you order a menu item that someone may use utensils. read more

Has really gone downhill since Chicago group purchased a while back. Service is slow and spotty, food tastes less fresh, and going there now raises my blood pressure for it's always something an issue such as missing items, wrong drink order, slow drive through,etc. attention to details is lacking here and it shows. Used to go at least two or three times weekly now down to about once a month if that. read more

Waited in line for 30 minutes, just for them to forget my shake. Went inside to tell them and they said they had to refill the shake machine. Which took 20 more minutes. Wasted 50 minutes of my day because of incompetent workers. Not 1 worker was over 18 other than the manager. They were all wasting time and joking/laughing instead of realizing it had taken people 30+ minutes to receive their food. Have been going here for 15+ years, never again read more

Thursday night got a burger that was missing the meat!!! NO MEAT!! Since I ordered via the app the store told me to get a refund I had to submit my complaint via the app all I got was a generic response. No one reached out to me. All I wanted was my $ refunded. Horrible customer service!! read more

almost incapable of getting an order right... forgets what was orders or just puts random thing in.

This location is the best Whataburger branch in the area. It is hot and fresh, and the ingredients are prepared perfectly. Some of the other branches fall short in some categories. read more

I love our local Whataburger. They're always producing great food and outstanding service. Whether it's through the drive-through or in person, they definitely know how to deliver. They never mess up the order and are always very friendly. The food is also fresh. read more

Seriously the most incompetent people I have ever seen. Cannot make a milkshake, the simplest thing they do. 35 minutes for two milkshakes. Very rude as well. Leaving a review is the opposite of who I am, should say something. read more

Whoever's working in the kitchen doesn't give a fuck.I ordered through Uber Eats, and every food item was badly packaged, including the drinks. If my Uber driver weren't a decent person, he could have tampered with my food and drinks, all because Whataburger didn't take the initiative to properly cover the food and drinks I ordered. read more

The people in here are kind rude. They messed up my order by putting no onion on my burger and it said extra onion and I paid extra for cheese and there was some on it. Restaurant is clean. This is way worse than the Wylie location read more

I would love to be able to give this place negative stars. My husband and I just returned from having breakfast at that Whataburger. I ordered two sausage, egg and cheese taquitos. I ate one no problem when I went to open the second one to put some picante sauce and I noticed a big black curly hair. I immediately took it to the front and showed them and luckily they threw it away. I went back to my seat or I waited for over 10 minutes. Finally, my husband went up to the front and they acted very surprised, but went back and made it. I think it made the cook mad because I had about one for the amount of eggs, and it wasn't even rolled it was sort of watered up inside the wrapper. This Whataburger used to be the absolute best, but that was probably four years ago maybe longer. It's very sad to see a great place go downhill! We will not be going back there read more

Coffee was terrible and worse yet, cold! Hash browns were cold too which is probably explained by that even though order was placed with their app before leaving house order still wasn't ready. Because there isn't a phone number listed on sign or app had to Google it to say we were waiting. Then not only did they not bring out coffee they brought out wrong soft drink. Too many other places around to put up with this terrible service. read more

If I could give 1/2 a star I would. I ordered breakfast over 25 minutes ago and I'm still waiting for a breakfast platter. The coffee wasn't available and had to get back in-line to ask for mediocre coffee after they gave me a cup and knowing full well there's no coffee. There's no line or drive thru line and plenty of workers so I'm not sure what's going on. This is what I get for trying to give this place a second chance. read more

I have been waiting for 30 minutes to get my food in the pick up line. This is the second time this has happened and i made sure to show up 5 minutes after the ready time so this wouldn't happen. Take the food out to the car people! read more

Pathetic. Stay AWAY from this location. Huge wait in drive thru. Incomplete order AGAIN! My gosh. Someone help this place! I eat here every morning. I've had it! read more

The ppt (price per taste) is so high it's unbelievable, 8.99 for a bacon burger that tastes better then five guys and in n out. Crazy.

I placed my order, and then I sat at the window for five minutes, and no one acknowledged my presence. They handed me a part of my order, and I asked was the rest of it ready and they said they didn't know and walked away to check. It wasn't even a good Whataburger, which is my favorite burger. I will not go to Whataburger again. read more

The food here was really good. Our sever Paloma d was very funny and king and he get all my credit for this review.

I usually go here all the time and theyre good this time they was slow as crap and messed up peoples food NOT GOOD!

I first ate a whataburger as a kid on a family vacation headed to the coast.We stopped and ate at the original in Beeville. Ive eaten many whataburgers since then and without a doubt the best in Dallas/Ft. Worth is this newer one in Murphy. I go out of my way every week to eat lunch here. the staff is great and the food perfect. thanks guys read more

No problems living here for 19 years. All of sudden, a worker decided to quite literally throw the food through the window, and an entire large fries spilled in the car. And as he's walking away after the fact the fries spilled, he says "oh be careful" sarcastically; doing nothing to accommodate the mistake, and says with attitude and sarcasm again "you're welcome". We were already waiting in line for awhile so we just decided to leave and not want to wait for another large fries. Then another lady working the night shift throws the food into our window again... read more

I would give it a zero but I can'. I placed a delivery order and the employee just let him leave with only the drinks and then the manager continuously hung up on me without even saying bye or have a nice day. I wouldn't recommend going to this place ever the service is horrible no customer service at all and the manager is useless. I didn't even get an apology for the trouble I had to go thru to just get my food correctly delivered. read more

You can't get this quality at any fast food restaurant. Customer service is always top notch and the food is outstanding. Favorites: Food is delicious Customer service is always great Clean restaurant and restrooms Dislikes: Busy at lunch time rush Typically long wait in drive thru Parking lot is crowded Highly recommend! read more

Whataburger - Those fries! - Fast Food Near Me - Murphy, Texas

I waited approximately 30 minutes in the drive thru lane with 2 cars in front of me. They took my payment and I waited an additional 10 minutes before they asked what the name was on the order. This place is slow in more ways than one. Avoid this place at all cost read more

everything about this place was disgusting. the lady in the front was nice to me and my family I'll give them that but everything else about this experience was terrible. we sat in one of the booths and had a lovely staring contest with ants going across the windowsill, next the bacon in my taquito was so hard and stale. not edible! another thing is that pretty much every drink was out or tasted like crap. my last concern is when my family was handed an incorrect order, why did the lady in the front take our order back? how will I know she's not reusing the same awful food into our next "prepared meal." truly disappointed with this location. Say hello to my little friends !! :D read more

Whataburger - lovely bugs - Fast Food Near Me - Murphy, Texas

lol. Something is always wrong. Last time they forgot my ranch and put salt on the fries when I asked for no salt. This time - they my fries looked like they had been fried twice or left in too long when I asked for no salt and I drove back through the drive thru and the girl who took my order goes "we set the timer". Like come on? They never look like this. Edit: my chicken was cold. Probably sat there for 10 minutes. Would give them 0 stars if I could read more

Whataburger - Look refried when requested for no salt. Drive thru employee wanted to argue with me? - Fast Food Near Me - Murphy, Texas

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Service is better then other fast food around this area. They are fast and accurate. They have not got my order wrong so far.

Do not ever come here unless you have absolutely nowhere else to be and enjoy sitting in the drive through for the rest of your life. Just don't. read more

Staff short with me when ordering food. Manager hanging around not engaged, ignoring the dirty restaurant. Extremely cold in the restaurant. Staff hanging out in the kitchen having a good time while manager watches and doesn't address the inappropriate behavior. Definitely won't be returning to this Whataburger. At least the food was good, so this restaurant gets two stars. read more

The service here is excruciatingly slow to the point I almost dozed off in the drive rhrough.

where my bacon at yo this a jalapeño bacon burger they slack and this joint looka sad looks like its granny passed away in buger form read more

Whataburger - A sad ass burger - Fast Food Near Me - Murphy, Texas

This Whataburger location has never let me down. They're usually quick, the food is almost always hot (over 5+ years of going here, occasionally a burger is luke warm; it's fast food) If you've never been to Whataburger (???) this is a good one to stop at. The fries and hashbrowns are nice and salty, with the right amount of crunch. The manager is always walking around greeting customers and he's been at the location as long as i can remember. If you've never been, you can't really go wrong with anything you order. read more

Whataburger - Honey Butter Chicken Biscuit+ Hash browns. Coffee is good too. - Fast Food Near Me - Murphy, Texas

Still haven't gotten my order of MEDIUM FRIES that I ordered TEN MINUTES AGO! This is outrageous update: just got my Fries and they are lukewarm read more

Whataburger - No food? what is wrong with this place !! Give us ketchup please!! UGH - Fast Food Near Me - Murphy, Texas

My and my boyfriend ordered two separate meals at this Whataburger on March 12, 2023. He ordered a Spicy Chicken Sandwich. After waiting 10 minutes for the food, we took it home. We had noticed after a few bites that the chicken was completely undercooked. We called the Whataburger responsible and received little apology. We were told to come to the store, and so we did. They said they were unable to log in to the register, and proved by hovering around it aimlessly for around 3 minutes. After multiple failed attempts to log into the register, he was compensated with two 5 dollar bills. This behavior is absolutely UNACCEPTABLE. Apologies were few and far between, with minimal care for my boyfriends well being or health. We can understand the overworking of employees but then there's a fine line between stressed employees and ones that don't care. Safe to say we will not be eating at this location again. read more

Whataburger - #12 Spicy Chicken Sandwich Whatameal that's RAW - Fast Food Near Me - Murphy, Texas

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I have been going to this Whataburger since I moved to the area in 2012. Had always been fresh and delicious and the orders were almost always perfectly correct with additions/subtractions until the last year or so. Over the last year, almost always have at least one or two burgers made incorrectly or missing completely. Tonight though has reached the last straw. As I am driving away from the curbside pick-up area, the guy that brought my food out came sprinting out of the restaurant and jumped in front of my car. He tells me that there is extra food in my bag that was for another order. Now, the only reason someone would do this is because they plan on TAKING BACK THE FOOD THEY GAVE TO ONE CUSTOMER AND GIVING IT TO ANOTHER! Who does this? I am not disappointed that I lost out on free food, but I am horrified that they would re-serve food given to someone else. This has to be a health code violation of some sort. I love Whataburger, but I definitely will not be going back to this location again. read more

My burger was cold and taste so terrible. So I won't be going to Whataburger anymore because it happened twice. NO MORE

This location is just an easy, worry free location. It's not too far from our house but depending on where we are at, it's not always the most convenient location to drive to. Service is fantastic. Order always comes out correct. Haven't had any issues at this location. Great staff. read more

Literally the worst service I have ever received from any food establishment. I ordered online and did curbside pick up this morning. After waiting there from 10:40-11am without anyone coming to bring me my food we went inside and it still took about 10 minutes for anyone to even recognize us. Once I get in the car to eat my taquito I realize it doesn't have any cheese. I then proceeded to go through the drive through since it was raining and I didn't want to get wet AGAIN and I sat there for 30 minutes. Once I got to the window the man said breakfast was over with and the only thing he could do was add a slice of cheese. How is any of that my fault? And btw if you haven't put two and two together. My food was cold and soggy by the time anyone even helped me so here I am now with a slice of cheese on a cold taquito that won't even melt. I don't know why I ever even came back to this location because they have always given me the WORST service and the man at the window was just RUDE! Whataburger Murphy has lost our service forever. Not sure how they're even open. Every time I go in the customers are always angry because the employees manage to fuck yet another meal up! Like seriously? You couldn't even have heated it up for me?! read more

Whataburger - Potato taquito - Fast Food Near Me - Murphy, Texas

Literally was in drive through for 45 min, ridiculous waste of time. Will not be returning to this location

Absolutely terrible customer service, the drive thru attendant laughed in my face and over the speaker. Terrible and slow service for cold, mediocre food definitely not worth the 30 minute wait. - give me food or give me death :( read more