The ladie at the counter was so nice and very welcoming the food was fresh hot and amazing we enjoyed our experience

10/8/26, 5:32ish pm I walked in to place an order. Two employees appeared to be on dinner break. I stepped to the order counter, one of the employees who were eating got up and walked around the counter, I assumed that she would take my order, she did not and walked in the back. Two other employees in the back looked at me, then looked away. No one one has yet to say anything to me. I stand there, I see a tall young white man back there who is just staring at me, I hold my hands up, he appears mad, but walks to the cash register. I Think he is a manager due to his different uniform. He the tells me the cash register is locked, he needs to go to the back and get a number from another employee. Okay, when he comes back I think to take my order, he said, "He will come help you when he is done ", and walked away. I said, "Don't bother ", & left. Chick-fil-a is just across the parkway. Those folks were friendly & and took my order quickly. I truly wanted a burger but the level of incredible poor attitude of employees is not worth the effort. I hope that the owners or perhaps the GM will review the security video & offer customer service training to these employees who do not understand how a business works. read more

I stopped by midafternoon for my first visit. The store was not busy. I ordered a Whataburger and a small onion ring. I was told they only sold medium and large orders of onion rings so I chose medium. Dave ordered a Whataburger Bacon Cheese and small fries. This order was to go. My Whataburger was average. The bun was larger than the meat patty and the tiny amount of lettuce, tomatoes, and onions really made my burger not look appetizing and definitely was not pleasing to my eyes. As for taste, again I was not impressed. 3/5 The onion rings were soft and the taste to me was off. I believe the oil was old. I prefer crunchy onion rings. These were not good. 2/5 Dave's Whataburger Bacon Cheese was good. His burger tasted good. It wasn't overwhelming and not as good as other chains either the equivalent ingredients. 3/5 The small fries were on the soft side versus crispy. They were cooked in the same oil I suspect and had a carryover of old oil taste. 2/5 I was not overwhelmed with my visit. This location is open 24 hours. For shift workers, this is ideal and convenient. I will return again and maybe try breakfast. It is served for about 12 hours. Overall I give 3/5. read more

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The Food used to be very good when it first came to Huntsville al now it's like the food is not so good fried are cold burgers not quality anymore i want it bk Like it was when they first came cook to order now they're like every other burger joint manager was rude read more

it was friendly and fairly fast. Clean bathrooms and the dining room was clean. Food was hot and fresh

South Huntsville AL The cashier told me after I got my food today that next time I need to ask for my condiments when I place my order at the speaker because she has to walk all the way to the back to get them. Is that not your Job!!!! Talk about crappy customer service with an attitude!!! read more

How. How can your food be cold when you waited 15+ min the drive through. HOW. I thought they may have to be cooking up a whole new batch of everything so I was patient. Sooooo not worth it. No napkins. I had to microwave everything when I got home not 2 miles away. UGH. WHAT. THE. F. now I understand the first 11 months they were open. But I have been sitting in the drive-through line for 10 freaking minutes. It's 930 on a Sunday night. If the person at the front of the lines foods, not ready, make their butt pull up. It is fast food procedure what in the world is going on?!!! Guarantee you, my foods gonna be cold as crap and I'm not gonna be happy, but I'll update that in a minute read more

worse whataburger i have ever been too their service is terrible and their food sucks ass. and it's a waste of time and energy.

I added cheese to 2 jr burgers and it magically made $9 into $15. For some reason they thought each burger needed extra cheese too. Thanks!

First time to the new Huntsville Whataburger. The food was good but the wait in the drive thru could have been much better. It's a little confusing at first because it appears they have two drive thru lanes. They had an attendant taking orders mostly on one side but did go between the lanes. We did not order at the menu speaker. The line was not very long yet it did take a considerable amount of time to get to the window and receive our food. If you order from the right lane, someone from inside will have to bring your food out to your vehicle. I got the bacon cheeseburger combo with a large soda. I was not expecting the large drink to be that big. The fries were fresh and burger was good. Make sure you ask for some spicy ketchup! The spicy ketchup was a nice touch and not really spicy at all, just a little smoky. read more

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I just don't get the hype about Whataburger. To me it's no different than any other chain other than it's 24/7. I got the jalapeño cheddar burger and it was good, but nothing earth shattering. Fries were decent. Everything seemed ultra fresh. It was almost $20 for 2 #4s with no drinks. read more

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Poor quality, bad service, customers who just want to leave mirrors the attitudes of the workers. Milkshake machine broken which was the main reason we came. Food came out incorrectly and wasn't worth the hassle of even trying to get it resolved as I was ready to go read more

Whataburger - Burgers Near Me - Huntsville, Alabama

i ordered two gravy's for an extra cost and they barley filled both of the up to a quarter of the cup. wasted money and they never get anything right. read more

Food- good. If you go through the drive-through, be prepared to sit there for a half an hour. It is unbelievable how slow they are.

VERY CLEAN! Well organized & professional! The manager was very helpful & attentive as well. Thankyou. The food was delicious read more

Whataburger - Outside - Burgers Near Me - Huntsville, Alabama

5 stars - The wife and I stopped there Monday 11/28 around 5:15 pm. The person at the counter was polite and attentive. Patiently answered my questions about the new chili products. 3 stars - There were two other couples in the restaurant. Both seemed to be waiting for their food and not very happy about it. The restaurant was orderly but I wouldn't say it was "clean". 2 stars - Didn't watch the time but waited long enough that we started talking about how long it took to get our order. The other couples got their orders. The food (burgers, onion rings and chili cheese fries) were served warm, not hot. The onion rings were not crisp and even the chili cheese fries were just warm. The cheese on my burger wasn't even melted. Very disappointing visit. Will not be going back based on this experience. read more

So many things were disappointing. The self serve POS system was a struggle to use. Part of the problem is I wasn't familiar with all the menu options. By the time I figured it all out I wasted 10 minutes and discovered I couldn't pay with cash. I gave up and called over a human and placed my order. It took them 23 minutes to make a hamburger and fries. This was at 2:30 in the afternoon and they weren't slammed. The food was not hot. It was warm like it sat in the window for 10 minutes. The sandwich was dry. I wish I had gone to 5 Guys. read more

I have heard all about this whataburger for sometime. Finally stopped to check out what all the rave is about. Waited 30 min to get my food. Highly disappointed! Yuck is all I can say! The patty has no flavor, the cheese tasted like plastic, the tomatoes and lettuce were not fresh! Would have rather ate elsewhere for lunch. My dog is gonna eat my hamburger! read more

it was a clean restaurant, friendly staff. the food was out fast. it was very cold but other than that it was good.

First time trying what a burger. Thought it was quite meh for the price. Honestly prefer 5 guys over this all day long. I would give this place still a 4 but we waited 35 mins in the drive through line and on top of that they were out of onion rings, half the drinks. Maybe it's just the opening growing pains but man was it disappointing. read more

I understand staffing is an issue for most food places; but there were a lot of workers in the back. The lady who walked around with condiments was very nice and asked how long we had been waiting (at 5 mins in). But when we got our food the burgers were mildly warm, almost cold, and cheese wasn't even melted. Fries were hot, but nothing special. Drink was fine. We waited close to 20 mins for our food from ordering. This is our second whatabuger to try, and I have no reason to ever go back. Better burgers at several other places, and for me, this one is too far out of the way. Location good for others, but not someone in Hampton cove area. read more

About a 45 minute wait for take out. The drive through was wrapped around the building so we went in. The good news is that they scored a 90 on the health rating while we were there, bad news is that they've only been open 3wks so not sure how they didn't start at a 100. One star deducted for wait time. One star deducted for the milkshake machine being down. All the lines were out of control and they had 3 people hanging the health score and one employee, David, wiping the trays down for the hour we were there. That's poor management. There's far better things they could have had him doing, for example, opening the other register... ‍ read more

waited 20 minutes in the drive thru, lots of employees running around inside, people leaving the drive thru because they got tired of waiting. we received one drink, they forgot the second. Gave one correct and one incorrect drink, no napkins, no fort to eat a cinnamon roll, just a very bad experience. Only credit cards and correct change option. terrible. location is 35803 zip code on south parkway in Huntsville AL. read more

DO NOT STOP BEFORE WORK! I gave this place a few tries. Usually before work.Have ordered ahead and and got there about 15 mins later and the food is never done if anything they are just now starting on it as soon as you get there. many times I never had time to wait I would be late for work. Seems like they only have one person on the job for the shift. Takes 4 Mins to get picante sauce. This is not the kind of hospitality as Texas... If you are from Texas do not come here you will be disappointed to say the least. read more

Would give 0 stars if I could. This is the slowest and worst fast food restaurant I have ever been to. Waited 30 minutes in line with 3 cars. Then the food came out cold. read more

Cold fries, cold burger, and and we waited 20 minutes past our quoted pickup time. This has been our experience nearly every time (we rarely go here as a result). The store wasn't even very busy so there is no excuse. read more

Extremely slow drive-thru be prepared to wait at least 15 minutes or more. Make sure to check your food they messed up on my order, they can't be trusted read more

We have these all over Florida so I was so excited to get a taste of home here in Alabama. LOVE LOVE LOVE their burgers, fries and shakes. Quick service, great food, great atmosphere, low cost and friendly servers... what more could you possibly want.?! Five stars forever. FYI, they always have special deals and new items so I highly recommend joining the rewards program and using their app. Bon appetit! read more

We had to place our order at a kiosk. The employees did not acknowledge us at all. Even when we asked where our food was after 18 minutes of waiting. The restaurant was empty. Not worth the wait. read more

Ehhhh... not all that. I've eatten at Whataburgers throughout Texas and this place does not even come close. The guy that took my order was friendly and knowledgeable but that s where anything good stopped... The meal was a different story. The bread was cold, limp and soggy; the meat was over cooked and tasteless, the fries were luke warm and soggy as well. Get it together folks. It isnt that hard. Maybe your management ought to take a drive to Glendale, AL and see how it's done right,. Will I be back, I don't think so. read more

The drive through is terrible! If you get stuck in the right lane expect to wait forever. They will only bring out one order at a time. Not efficient at all!! read more

I am leaving a three-star review because I've gone there twice and the experiences were polarizing of each other. The first time everything went well and the food was great and there was no hiccups. The second time I was in line for almost two hours, their monitors didn't acknowledge I was there so some vehicles on the other lane we're going before me, and by the time that I had paid for my meal they then told me that several items in my meal they had run out of so the end result of what I got was nowhere near what was supposed to be on the ticket that I paid for. They need to either get in a better Rhythm or be stocked up on everything read more

Avoid at all cost. Hour + wait for food. Order was incorrect and what was right wasn't that good. Poor customer service and food was not corrected. Not a true representation of Whataburger and I will not return to this location. read more

57 minutes in the drive through is too long. Once you are in one of the lines, there isn't a way to exit. While they work out the opening kinks, it would be wise to have a bunch of patience and some gas in the tank. I spent more in diesel burn waiting, than I did on my meal. read more

Whata-Disapointment! Fries were cold and soggy. Cheeseburger I ordered was cold and no flavor. The Dr. Pepper shake was good. Compared to other WhatBurgers this place needs alot of improvement if they want to continue to get my patronage! read more

Today was my second visit to this Whataburger. I had hoped that my first visit was just a fluke, but today was much worse. We ordered a double cheeseburger, bacon avocado burger, fries and onion rings. We revived a single burger with no cheese, no avocado and no onion rings. When we called to report the error to the manager, we were told not to worry, "we don't have to come back again". What?!?!? Obviously they don't care about business. We reported this incident to Corporate and they made a report, but there was no resolve offered. Such a shame for what would have been an amazing new business in town read more

The food is standard Whataburger, gave it one star because I have been there 3 times since they opened and they have yet to get an order correct, this last one wasn't even close. So don't waste your time customizing anything because they are just going to make however they feel like read more

Please learn y'all's burgers. Put pickles on my avocado bacon burger and burnt the bread. Ruined the whole thing. Night staff is usually rude read more

Took forever to get food, dirty inside. Don't recommend until a management team is in place to run the restaurant properly

All I can say is don't do it. This is the slowest service ever. Safe your time and money. I will not be back