The service here is always bad. It's a bunch of older ladies working and they always have attitudes. I don't know why but they do. It was a hassle to get the code to the bathroom. I understand that the area is sketchy, but I had to wait for someone to unlock the door for me because they wouldn't give out the door code. It's almost like they don't really want to be here. I was able to get my food. I ordered online, but I had to tell them that I had an order so that I can use the restroom. I didn't look like a vagrant and even if I did, they still should let me use the restroom. read more

I'm so pissed , after a long day at work I wanted to enjoy a good burger from whataburger, but these idiots over night can't get sh** right dawg. I asked for no egg on my burger , ok coo they got that but I also asked to sub the sauce that comes on it for sweet and spicy sauce. I get home my goddamn burger is plain no sauce just dry. If I wanted a plain f****** bacon cheeseburger I would've ordered that. L service , person on the mic acts like he can't hear and don't speak English. I was literally the 2nd car no one else in line so how was it that hard to comprehend a simple task. GET IT TOGETHER!!! Wish I could just leave the stars blank , terrible location. read more

Whataburger - #24 Breakfast Burger - Burgers Near Me - Houston, Texas

I went through the drive-in and my cashier was Kendraivous. I ordered a number one Whataburger meal add mayo, medium fries 16 ounce vanilla shake as I'm driving. I'm in the galleria. I'll take a bite of the burger and there's no lettuce. Lettuce makes the burger. I took time to call back the person on the other end of the phone says "what's the big deal it's just lettuce". At that point, I asked to speak to the manager he said his name was Mike. He said I need to turn around and come back to the store and bring the burger for an exchange. I told him I was in the Galleria by then and it was too far to turn around. He says well if you want anything done about it you'd have to come back to the store with the burger I guess with that type of customer service you can give out bad food and not expected to be returned. read more

If I could give negative stars I would. These people are actually smooth brained. Spent an hour in the drive thru just to have to get everything corrected multiple times and the people here actually share a single brain cell. Ghetto and dirty. read more

The service was terrible. The wait was 15 minutes for a burger. The people had an attitude. I will never come here again. This post won't matter because they won't do anything about it but I'd thought I'd warn others about this location. The location on Holcombe is way better!!! read more

Whataburger is typically a decent fast food option for me at almost any other location of theirs in Texas. However, this one is painfully slow to prepare orders and on the few occasions I've stopped by there's been a consistent theme of confusion on the part of the employees and those waiting for their orders. The drive thru isn't an improvement. In the end, the food itself is probably on par with what I've gotten at other locations. However, I likely won't return to this location. You can drive a few minutes further and have a much better and quicker experience. read more

Who ever the manager is.. rude. Do not come here ;) She refused to take my coupon , stating she did not want to "back up her line" .. there was no line. Unnecessary and unprofessional. I expect better customer service , especially from management. read more

Absolutely the worst Whataburger staff ever. I've been waiting in this line for 40 minutes and at the drive through with nobody saying anything for 5 min now. Do a favor save your time and go to another Whataburger read more

Cashier at the driver was so rude, screaming on the intercom. Even made a comment saying she didn't know why everyone is coming to whataburger. If I could give zero stars I would read more

I always enjoy eating, what I call a home-style type of burger or a nice breakfast. Eating breakfast is a delight when getting out of the house and starting my day, to get errands done. Hashbrown sticks are usually good. The food is always good. Reflection and atmosphere is welcoming. Thanks, Kim read more

I wish I could review the food here, but I never even got to order. I pulled into the drive-through at 10:02 PM and was about the fifth or sixth car back in line to order. When I finally got up to the mic, I waited and waited said hello and eventually the second time I said hello somebody asked me to wait longer. 10 minutes after that and still nobody had taken my order and now the line of cars was almost out of the parking lot behind me. Maybe they have enough staff during the day but they clearly don't work well short staffed or at a busy time of night. This location needs more training on how to work efficiently. read more

I've been to many WHATABURGERS in Houston but what I like about this location is the sweet friendly employee working the drive thru window that greeted my with a smile and kindness, just for that I will return. The food was delicious as always and the ambiance is just right! read more

The service here is super slow amd generally rude from my observations. The ambiance feels unsafe and uneasy due to the customer and staff interactions. The food is subpar to average in mosr cases. read more

Employees were very rude while taking my order and after waiting 25 minutes to get my food I asked a manager about my order and she said "I don't know nothing about your order" and rolled her eyes at me, I had to wait 45 minutes to eat my meal. read more

Worst whataburger location ever. Whenever you get your meal they give you one spicy and one regular Ketchup. This is dumb. If I like regular I don't want spicy and vise versa. Also if you ask for more than one the workers act like it's coming out of their paycheck. A worker in the drive through asked me for a cash tip one time. Insane. You push buttons on an iPad and get my order wrong every time. Today I went in and ordered. When I was done I asked for spicy Ketchup. They said they were out. I think the cashier was just being lazy and didn't want to go get some. Either that or the manager who orders the food grossly miscalculated this month. Either way, this place sucks. Go to taco bell instead read more

Great service every visit and a consistently clean interior. There are way worse locations in Houston.

refused to cancel our order we placed on the app after they refused to give us our order in the drive thru.

Poor customer service. No greeting, no May I help you, no thank you, no enjoy your meal., they are straight up ghetto at the OST location. Poor sanitation. If you wear your GLOVES outside of the restaurant the gloves are contaminated and you need to put on a new pair of gloves. read more

Makayla is absolutely rude to her customers as soon as they enter the store. Our interaction was very short I immediately went to her manager. read more

Slow..slow ..slow..cashier Nina was rude she walked away from the counter as soon as I got to it ..didn't tell me to hold on or give her a second or nothing ..it's like 12 employees and only 1 cashier with a line full of ppl read more

Whataburger - customers at a fast food restaurant - Burgers Near Me - Houston, Texas

As I walked in the store to pick up my order, A nice young lady by the name of Marissa greeted me a a nice big smile. She was very polite and attentive. In addition; she has a great personality and a great attitude. I will definitely be back to see her! read more

Disgusting, just picked up my order from that location and look at this nasty shit. Why the hell the workers have long ass nails with gloves ‍. read more

I went to this whataburger to get chicken strips they came out so fast I knew they wasn't going to be fresh I was in a hurry and didn't check my bag and people do I regret it the straps were so dry I just put them in the trash read more

They need to work on delivery time. Corporate needs to come and check out the drive thru lines here. My goodness send help fast please. They work their asses off the workers so the problem is not them. It's the manager not opening up the second drive thru line. read more

Consistently great food! They seem understaffed but that's obviously not their fault and everyone is kind and clearly doing their best. When I ask them to add jalapeños to my burger, they deliver! This is my favorite Whataburger in Houston and I'll definitely be back! read more

The concept of "fast" food goes right over the heads, apparently. I watched an entire episode of The Office waiting in the drive-thru line to order. Skip the wait and travel 20 minutes to any other fast food joint in the city; you'd actually save time by doing this. read more

Just expect low quality and quantity when you come to this location. Customers are left at the register for 10 minutes without being approached by anyone working. They don't open the box for fries all the way so you are shorted a whole size of what you ordered. They only allow one ketchup packet per person as if they have people making batches of it everyday. Just don't expect a good experience when you come here. read more

Took almost an entire hour on a simple one person order. Workers have a relaxed attitude while everyone is trying not to blow over from waiting for their orders to be fulfilled. Take way too long read more

I've only been through the drive thru here so once again that was my experience tonight. After you order food you pay at one window, drive up and receive your food at the second window. Both women working the drive thru had attitudes, were unpleasant and looked and acted like they were annoyed being there. I continued to try to be pleasant with them thinking maybe they were having a bad night. After receiving my food I drive off and go home. My food order was incorrect (which I didn't realize until I got home, so that was my fault). The sandwich I ordered was not what I received. This is my 2nd or 3rd time coming to this location and I always seem to have a mediocre to disappointing experience here. I come here because it is literally less than a mile away and one of the few restaurants that is open 24 hrs with a drive thru! read more

Whataburger - Burgers Near Me - Houston, Texas

So this whataburger location is by far not the best and it's mainly due to it's location (homeless begging for money, druggies, and overall customers who are just plain a#%holes). Which is why it will never attain a 5 star, I'm Giving them 4 because the Hispanic manager and the lady behind the counter in this photo will do what's ever it take correct any mistake. That being said they mess up quite often and after 10 pm forget there service has a tendency to go down hill from there but you can imagine that not many people are thrilled to be working fast food drive thru through the night, so I kinda don't blame them. read more

Whataburger - A very great employee - Burgers Near Me - Houston, Texas

Best Whataburger in the city. The line is long but the food be hot. The food was on point and only is when the women working at night and not them kids Food was great!! read more

We stopped here late at night after UH graduation (who actually comes to whataburger during the day?! ;) ) and me and the BF shared a patty melt. Whataburgers patty melt is the only thing I will usually order besides a #1. Anyways, the patty melt was good as usual and the workers about as friendly as you can be at 10 PM. The only downside to this location IS the location. It can be sketchy at night but still worth it if your craving a late night snack. read more

Whataburger - Burgers Near Me - Houston, Texas

This is one of the slowest locations ever! It takes F O R E V E R to even order. Then add 386288282 minutes to that to even get food. I should have to drive across town to another whataburger when this one is right in my area. But they move so slow makes you just want to ride across the street to Jack in the box or next door sonic. read more

I'm a tourist. Holy crap this shit is good. Better than Mcdonald's. Why don't we have this shit in Chicago. Burgers taste like burgers, not the McCrap I'm used to. Service is just eh? Burgers.. mmMMmm. They've got a Biscuit with honey butter and chicken. And it doesn't just sound good. Add jalepeno's, cheese or bacon to any sandwich. Careful, just for three people, you can end up spending close to $20 dollars. Food is served to you, you're given a number that you place on your table while waiting. These aren't gourmet, they are fast food but good fast food. Good like, good whether you're drunk or sober. Free refills on beverages. read more

Whataburger - Burgers Near Me - Houston, Texas

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Three stars for friendly service inside, and also have you ever had their spicy ketchup?? I also love that you can get gravy as a side for your chicken here. I think it is delicious. I have no idea how I spent the first 22 years of my life living in a place without Whataburger. I wasn't born in Texas but I made sure to get here as fast as I could-two days after my wedding, actually. Whataburger has been one of my main haunts since then. I've got far more visits than I do check ins, that's for sure. But holy. Guacamole. The drive thru. By far, it's consistently been the slowest fast food drive thru I have been in since moving here. I don't mind the occasional hold up-it happens-but man. It is slow as molasses in January here. I mean, if I can't go inside because I'm sick or in my pajamas or whatever, I literally give myself twenty minutes to sit in line just waiting to order. There was one time I got stuck in this drive thru for almost FORTY MINUTES. I think it had to do with a difficult customer, but still. I couldn't get out, either, since I was sandwiched between poles and other cars. The solution is just to go inside. I do that whenever I can. They're super friendly and even have table service. Just avoid the drive thru if you can-consistently very very VERY slow. read more

I never really review fast food, but why not? I like this particular location because my food is ALWAYS right. Sometimes you have to make sure they repeat the order and are aware of your condiment choice, but still a step above the rest. The machines are never out of order, and the staff is super friendly whether you are inside or at the drive thru. read more

Mistakes happen but the operations manager of this Whataburger, Priss Hunt, recovered from this mistake amazingly and took care of us. You can't stay mad at your neighborhood Whataburger for long. LOL read more

Just your average burger joint in Texas. Fries tastes like MC Donald's and burger tastes like they are cooked almost like any other fast food joint. At this location you may want to bring exact change if only are paying in cash. The casher don't have exact change. read more

Worst whataburger in town !!!!! Today the line was all the way outside the streets and the staff was literally just walking to eachother not moving hanging around wile all the cars keep leaving Not one order was actually processed If someone actually reads this from HR just look at the cameras you will see then mmm chilling not processing anything read more

Whataburger hit the spot today while we were out on our travels. This is a decent location surrounded by many other fast food offerings, so clearly competition is the name of the game here. We opted to go into the lobby and eat inside. Many of the reviews for this location are about a negative drive through experience; our dine-in lunch was very positive, though. Staff was very friendly and attentive; interior was clean and well maintained; our food was delivered to us promptly and cordially; restrooms were also in good condition. In my opinion, this is a nicely run Whataburger. read more