Coming from California, everyone told me..."You gotta try Whataburger" Well, I did and I don't understand what people see about this place. I was even told that it is better than In & Out, which is a HUGE statement to make. And in my opinion, this place is barely above your normal McDonalds or Burger King. I would actually say they are about the same. Having said that, my family and I tried Whataburger on our recent trip to Texas. We went through the drive thru of the location off HWY 69 on Little York Rd. The drive through is interesting and I noticed this to be to the process in multiple locations....they have 2 lanes that they stack their cars in. This allows them to take more orders and they kind of stage everyone in the 2 lanes. If you are in the lane closest to the building, they are able to hand you your food. But they also have workers that run food to each car as they are ready. It did appear to keep things moving, but not always. In my case, I got all of my food before the car in front of me. So I had to wait for him to get his food before I could leave. The staff. Of all the places we visited in Texas in our 2 week there, I raved about how nice the people are. That was not the case here at Whataburger. The young lady that took my order outside in the drive-through did not look happy to be there. She never smiled and every time I asked for an item, she replied with " Is that it?", which coming from a Customer Service background is just so rude and uninviting. When we pulled up to get our food, the guy that was running the food orders to all the cars was equally as unpleasant. Just not happy to be at work. Ok, the food. All of our burgers and chicken wings were hot and tasted fine. Nothing special. Just your typical fast foodstuff. The most noticeable thing was our fries. They did not taste good at all. Very soggy and not crispy as I would have expected. And the special ketchup...I forgot what it was called, but it was supposed to be a little spicy...was NOT good at all. I want to end on a positive....the shakes here were very good. The seasonal Carmel Latte shake was my favorite. But not good enough for me to every need to try Whataburger again. read more

Whataburger - Burgers, Wings and Fries - Fast Food Near Me - Houston, Texas

First stop in Houston had to stop by Whataburger to see what all the hype is about. Parking lot was a bit more emptier and they had just a couple customers in the dining area. Located close to a couple more food franchises on Little York Road. As far the service it was pretty quick, but staff are friendly, but nobody seems to be a fan of their job. They're just kind of Monotone and very stone faced. As far as environment, it was very mixed. Had a couple Homeless people around , but inside they had a couple of customers and ambiance was pretty quiet. Now as far as food i wasn't as impressed, but food came out hot. Burgers tasted great, But wasn't something different to what I have had around town and back home in Orlando. As far as the quality and service that's what gives it the lower rating. I have heard there are multiple locations that are hit or miss, but this may have been one of those miss locations. read more

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DO NOT go here. Stopped on the way from the airport at 3am. Waited over 45 minutes held hostage in the drive through. Absolutely ridiculous

it was horrible they got my order wrong and i had to sit in the line for half an hour plus my food wasn't hot. i'm never coming back again this is ridiculous! read more

Came here after getting off a late flight. Haven't been since childhood and definitely brought back memories. The patty melt was great and loved the Dr Pepper shake. read more

Before I even ate the food, I wrote this review. First impressions are everything and this visit made me realize that some things just don't ever change--especially at this location of Whataburger. If you ever have to stop here, do yourself a favor and go in and order so you won't feel pressured to not look in your bag and order throughly compared to the drive through. That is what happenned to me. I weighed the contents of the bag just knowing my apple pie was included in the bag, but when I decided to stop just outside the parking lot to check--no apple pie. No freakin way! And this was the day I decided to not wear a bra under my clothes...ugh! I was NOT about to go back in drive through for it, so I just pulled my sweater in real tight and ran in with the receipt (that I had to ask for) and requested a crew member give me my missing product from my order. She happily obliged. While she was at it, I asked for some more spicy ketchup since the lazy drive thru crew member only gave me 1 of 2 cups of it and stuffed it in my bag AFTER I specifically asked for spicy ketchup. He probably knew it was a waste because when I got home, I got the most horrific order of fries. You can see the pics yourself. The fries are clearly old and dry. Nothing in the world should EVER be described as old and dry. I mean NOTHING! Fries were so dry, it looked like someone's crusty toe nail curled up and is trying to run away from the potato! Didn't follow my own rule 1 of fast food--order no salt on your fries to get fresh fries, but STILL anyone with a brain and heart would not serve those fries to someone--unless they have no heart or brain...or frankly do not care, so I care NOT to be a consumer at this particular Whataburger ever again. Add on top of injury that the meat patty had no flavor whatsoever makes this future review into a complaint to corporate very soon. Rule 2 of fast food--if you can't make fries, th rest of the food won't be a blast. This place--pass! read more

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They did their job half ass. Look at my French fries!!! Very upset and it's supposed to be a LARGE!! read more

Whataburger - Fast Food Near Me - Houston, Texas

I've been to several locations and they never miss a beat! The food is always great and the sauces turn it up a bit. read more

Whataburger - a tray of food and a pair of scissors - Fast Food Near Me - Houston, Texas

The Whataburger wings killed me, i ordered them in buffalo flavor and did me some damage, left me in the restroom the next morning in a long time. Never get them if i could give them 0 stars then i could, not even 0 but -10. Whataburger i love you but your wings killed me. read more

Jaime and generado were very friendly towards me and my family from the start to the end of the visit. As well the food was excellent and had no problems with it. overall service was awsome. read more

i usually go to this whataburger but everytime i come here , yall never put ketchup with my order and today i asked for a number 5 with texas toast and i got a whole different burger yall lucky i'm not a picky eater i still ate that burger i also asked for light ice and they gave me the whole cup filled with ice no mms read more

Whataburger - I asked for no ice and they filled the whole thing with ice , - Fast Food Near Me - Houston, Texas

Ladies always have such ugly attitude. I get it, we all have bad days but it seems that even asking for a strawberry jelly is a bother to them. Honestly, this review is nothing to how bad other experiences have been but I don't have time to go that deep into details. Managers and employees need some customer service training because at the end of the day it is their job. read more

You know those commercials that advertise Whataburger? Nice yummy patties on the grill. Grilled onions. Sealed with a sticker on your burger wrapper. Yumm!! It just gets your mouth watery. Late evening drive to deliver a pot roast to a friend who just had surgery. Traffic was horrible. Have to get these kiddos a quick bite since dinner at home won't be an option. Chose to go in for a burger so we wouldn't take as long as normal at a regular restaurant. The young boy who took our order was kind enough. He is the one star! He helped us with our super particular order: two kids meals and two adult meals. The lady who brought us our food had a mean face and didn't say anything when giving us our food. She held the tray out and when I asked for spicy ketchup she took a breath and asked how many I wanted. I then realized we were missing the two chicken strips I ordered. She pointed to a box and got upset when I advised her that it was it was not it. She took my receipt without a word and got the ketchup and chicken strips and put them on the table without a word. Food was decent enough for fast food. BUT the gravy was water!!! So gross! Never had that experience before. What made it even worse? The manager was talking to he employees about her business in the restroom! We don't want to hear you have to take a crap and then you walk back in the kitchen - it's private for a reason. For sure won't choose this fast food joint again!!!! read more

Whataburger - Water or gravy? - Fast Food Near Me - Houston, Texas

Every single time I order from this location my order is always wrong and the service is always terrible. In addition to the terrible service, this time I was instructed to move to the outside lane before ordering, a worker verbally took my order and card to then go all the way back inside instead of using the tablet. Everything ended up being wrong when I look at the ticket, and to top it off they brought out the food in the wrong order leaving me trapped behind 3 cars. This location should just shut down or hire an entire new staff including management. read more

Last night I had a craven for a Whataburger, yep a Whataburger; what a burger, just what a burger should be you know the song. Isn't it funny how Mel Tillis could sing that song with ease but the poor guy couldn't put 5 words together. Hey hey I'm not ragging on Mel I love that stuttering guy and those old coffee cups they use to sell that got you free coffee for life. Man I have to say they have one of my all time favorite fast food burgers not to mention a whole lot of delicious specialty burgers and that dang chicken taco boy it's good. When I was growing up we went every morning before school for a BOB no not my favorite dry comedy the Bob Newhart show a breakfast on the bun, sausage egg and cheese and that breakfast taquito if that things not real Mexican food the country of Mexico needs to find out why that's some good eatin. Oh not to forget the honey butter biscuit so good some guy made a song about it based on a gospel hit, look for it on YouTube. What else can I say about Whataburger they have good everything including shakes and onion rings I been eating here since the 80's way back when they used this big black crayons to write your order on the bag, slide it to the cook and scream 1 Large with cheese. The good old days. Oh yea I forgot about that sweet southern tea oh man it's good and sweet watch out for the rush you might mess around and get that "Suga"" for all you light skin folk that's the way we say diabetes in the hood Lol. I love Whataburger if you don't sorry you have those California taste buds. See you next time on As the Yelp Turns ! read more

I keep giving this place chance after chance. This was once one of the best Whataburger on the north side. The quality of the food is horrible, this is one of numerous times my family and I had to come home and warm our patties. It's ridiculous. The onion rings were cold.They mess up my order so much until I've gotten use to it. This is the last straw, I will bypass their establishment and go to the next. I don't want to be contacted , it's nothing they can say. They need to do better , it was more than 8 people in the back, nearly running over each other and they still couldn't get it right. Whoever the manager and the dm are they need to put more effort in training their team. Much success and I sincerely hope you guys get better. read more

Whataburger - #2 & #8 - Fast Food Near Me - Houston, Texas

Walked into the restaurant, and an upset customer was getting a refund. I should've walked out when I saw that. I ordered my food, and when I was ready to eat... no biscuit. Lol read more

Whataburger - a tray of breakfast food - Fast Food Near Me - Houston, Texas

Honey butter chicken biscuit is a must! Along with double cheeseburger. We will have to make this last until our next trip from california. read more

Whataburger - Drive through Whattaburger - Fast Food Near Me - Houston, Texas

Not sure if it's the staff they hire but they need to better the service up a bit I have to wait literally! 25- 30 minutes in line to place in order in drive through on top of that another 10 min for my food to be out! And it's disappointing because I literally stay down the street and it takes along time just to place an order and get my order. read more

This is a good whataburger! I used to work close by and ate here often. Whataburger is the best mainstream fast food chain burger in America hands down. Ive eaten their hundreds of times and I cant name one time that i ever had a bad meal. Always fresh burger that's never servered like a present and brought out right to your table. Some say In and Out is the best, which I agree is good competition, however I find whataburger to be a lot less greasy than In and Out. If you are lucky enough to live in Phoenix AZ you are in the only place that has both competing chains. read more

Whataburger - Fast Food Near Me - Houston, Texas

If you're a Texan, you already know this is the best Fast food burger joint in this beautiful, Solitary Star state. Hands Down! Unfortunately, this specific location is GARBAGE! It doesn't portray anything that we love from Whataburger. They've gotten the order wrong on numerous occasions, given me burnt fries, a poorly made burgers that would be an embarrassment to even compare them to any McBurger. Please DONT judge the franchise from this individual establishment. Do yourself a favor and drive the extra 15 mins to another location and order yourself a little glimpse of what burgers in heaven would taste like. read more

I got skipped by 4 people. They had two attendants lovely girls i'm sure. one told me to move up forward that the other would take my order when I told her I'd pay with card. didn't get my order taken had to wait in line while I saw other people skip me and couldn't get the girls attention but soon as other cars pull up they took their orders . pissed CHICK-FIL-A WOULD NEVER read more

Called at 2 a.m getting out of a party, right? And so I called because I was in the mood for a shake because I really enjoy the strawberry shake. I first call and a lady picks up. I ask and she hangs up. Next I call again and a guy picks up. I ask him and he goes off on me and tells me to fuck off and get a life over a question. Ridiculous customer service, whataburger should find that guy and fire him. He wants to catch attitude then don't even hire people like that. read more

Reminds me of Burger King/ McDonald's. In fact their burgers taste like a Whopper. They must use the same special sauce. They work hard and display a sense of professionalism uncharacteristic of a fast food chain. Everything was super hot and came out quick. In fact they brought it to us which is nice. Overall if you are looking for a fast food burger - Whataburger is an option. read more

This place is horrible. The service leaves a lot left to be desired. My family's fries were cold and the burgers were very soggy. They had 2 unorganized lines that people were easily able to skip. I will never feed my family from here ever again. read more

Late night drive thru regular. They regularly have left out key items, like fries or multiple orders of apple pies. Food is good when the order is correct, nonetheless. When order is incorrect, the incorrect or partial order is still good tasting. Just continuous messed up orders to give 4 or 5 star rating. Like I've asked for a large sweet tea and they gave me a large UNSWEETENED tea. Gross read more

I got in line at 6:30pm it is now 6:51 and there is still a long line ahead of me. It is literally ALWAYS like this. All the money they make and can't keep the lines short? Hire more staff or something, something has got to give this is ridiculous! read more

Better than in and out most definitely. Some people just don't know any better. Always has good service in my opinion

MARIA WITH NO LAST NAME IS THE WORST MANAGER. What manager yells at a customer? Problem was got charged for something that was covered over a coupon I used, manager rudely argued we were charged correctly. After trying to defend our side she proceeded mansplan how we were wrong and shoving the receipt on our car. Absolutely unacceptable. read more

Don't even bother coming here they always fuck up my order and take forever!! Worse location and the management is horrible .

Man fuck this Whataburger they're always fucking my order up and when I try to go back for the shit they forgot or fucked up on they wanna be all bitch and make a deal about it then today I went for a fucking salad and they forgot the fucking ranch like damn they had ONE JOB and they couldn't even do that lame asses. read more

Well...I don't get it. In the burger chain war, In-n-Out is first, and Whataburger is probably behind McDonald's. I went here after a flight and was quite hungry, so I was eagarly anticipating trying a chain so many love. Ordering was simple, I just got a burger with ketchup. The lady working the counter was super pleasant. The first thing I noticed was that a lot of the sodas were out of order at the soda fountain. There were pieces of paper that said "out of order." I wanted water and that said out of order but water came out anyway. I didn't drink any because I found some pink stuff on the rim of my cup. Weird. The burger tasted like nothing. I don't get it. Nothing. It was a perfectly mediocre burger. At least McDonald's burgers taste like something. This one was just sad and disappointing. The fries were fine but certainly nothing to write home about. Basically I was disappointed. The food isn't great. I don't get it. read more

I love whataburgers breakfast taqitos!!! I frequent this place about once a week for break feast. For the most part I go through the drive thru because I am usually still in my pjs. For the most part they always get my order right and everything in my bag as requested. There a few occasions where they do not and I don't check my bag but I should know better. read more

I ordered a What A Catch Burger only and a justaburger only. The cashier asked me to pull up so I did to wait on my food then a second person came outside and asked me to pull across and park which I did I waited 15 minutes for someone to come outside to deliver my food and no one came. I had to go inside to inquire about my food and they said they didn't see me when I saw no one come outside with a bag of food only to the drive-thru that they were delivering to so they informed me that they had to remake it over. I was not comforted the manager did not say she was sorry no nothing I am very upset because I still have to pick up my child at the end of the day after work waiting on now so I spent a total 30 minutes waiting on food. This is very inconvenient and unacceptable. read more

They have the best shakes I have ever experienced. ALL the Whataburgers are good to eat. But, they employ so many kids. so, the service is not the best. read more

This is the worst Whataburger I have went to several times they mess up simple things on my order or my food is cold

Staff forgot my fries, but when asked about them, the staff were prompt to fix the issue. They also gave me a free burger as recompense without me even asking for such. Would eat here again. Everyone makes mistakes sometimes, but I respect those that fix them and make amends. read more

I go to water burger like every week.I spend like 36.00 .They always forget something on your order.an the burgers taste like the meat been sitting up 2 hours.the burger be cold as hell.the only time it be hot an fresh is when u go in the morning.water burger is to good for that shit read more

Good solid drive through and the food is good. I love Whataburger, while it may not be the best burger that you will eat. They have a great way about serving up your order without it being wrong. Burgers are good, ice tea is always fresh. This drive through hasn't ever messed up an order of mine. read more

Good, always receive correct order. Only problem is that the chicken strips are usual old. read more