Ordered the #1 meal w/ crispy fries and a drink ( order #648450 on 7/28/26 @ 12:13 pm) Drink & burger were great but medium fries was lukewarm and the fry box was only 1/3 full. Very disappointed. read more

I visited this Whataburger early in the morning. They have a convenient drive through for expedited service. The store was well lit with plenty of seating. This location offers great combos at decent prices. It is a good place to grab an early morning breakfast! read more

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Went here today this morning before my flight back home and it was my first time and I will say I love it I got the -patty melt with jalapeño ranch and jalapeños super yummy with gravy 11/10 -mushroom burger with jalapeño 8/10 The lady who helped me was super kind and made sure that the order was correct and was super attentive. I got the order through drive through and it was fast and simple. read more

Consistently great food and great service. I come here 4 times or more every week for breakfast and once or twice a week for lunch because i know it's going to be done right. This isn't like regular fast food and burger joints; Whataburger is really willing and able to customize my order and still get it out of the kitchen pretty quickly. The staff here is friendly and eager to please. The store and the parking lot are always clean. Love the food. Love the people here. Love my Whataburger. read more

Best Whataburger in the metroplex! Orders always right , customer service always friendly, and they read your order back to you to make sure they have it correct! read more

The Hickory Creek location is incredibly slow, even knowing when you order from Whataburger, it's going to take a minute regardless. Ordering in the app doesn't help either. My order has never been within the "expected" pickup time when doing so, and rarely even close. However, the workers are always nice and friendly and never mess up the food. read more

Ew. Guess they threw an old burger into a soggy bun and added some cold fries in the bag. Thanks! Lemme give you my money. You're welcome. read more

Well, I waited 2 years to go back and try this place again, and wouldn't you know it, it was just as bad as ever. I was the only car in line when I ordered and after almost 20 minutes in the drive through the line stretched all the way around the corner. Surprisingly, my fries were cold and shriveled up. The patty melt bread was burned yet the burger was cold. I give up. Terrible service and terrible food. I do not understand why people keep going back there. I will not going risk trying it again. read more

Placed an order for curbside...said the food would be ready at 1:15, it's been 20min... what is the point if it takes this long??? Drive through takes forever ever also. Come to find out, they have didn't know I was out there... how??! I made sure I was in the right spot and at the right Whataburger. All whatabyrgers customer service sucks but this one takes 1st place. read more

Very slow service dine in, drive thru, and take out. This has been a problem for many years. I used to go here more than once a week, but I can't deal with waiting for ten minutes inside an empty restaurant. read more

blonde lady who seemed to be manager geeked out over the lemonade. paid for an arnold palmer and even showed her the receipt and she was snarky over helping myself to the half tea and half lemonade. the cashiers were all busy and did not fill the cup up with half lemonade. was told that ordering an arnold palmer is only for half ice tea and half zero calorie minute maid rather than the standard (across every other whataburger) fresh lemonade. will proceed with caution when ordering an arnold palmer drink in the dining room. in the drive thru have had zero issues with it. the staff are friendly and fast and when dining in come out to serve the food and offer napkins and condiments which is nice. read more

We were in the area and decided this give this place a try. The service is kind of slow. I only ordered one meal and they seem to take their time. The fries were okay but they were as about it. Unfortunately nothing stood out and the quality was not the best. read more

Whataburger - Burgers Near Me - Hickory Creek, Texas

Walked in and young employee told me they couldn't help me because they were on break. Then they ordered food so I had to wait for them when I was just going to pickup an online order. I always have to show them my receipt to get my cup or sauce. Like maybe you should check the receipt to see what my items were before handing over the order. read more

If you come in the morning you will most likely be greeted and have your order taken by a sweet older woman named Sherri. She will take your order and bring it out to you while all the other workers just stand around and watch her stay busy. She always happy and ready to work. This place is always clean (including the bathrooms) and the food is always hot and fresh. Not much to complain about really. Me and my friend come here pretty often, but since we both work the night shift and usually come here to eat around midnight so we prob see the night shift more often, and boy are they are a goofy bunch of people. I love it, tbh. There is one worker on the night shift who seems like she hates her life and it shows, I try to just ignore it and go on with my day. But overall I really like this location above the others that we occasionally visit. read more

Whataburger - Burgers Near Me - Hickory Creek, Texas

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I watched many friends of their employees get treated like Kings and Queens, at the same time they messed up orders for many older adults. The management does force standards for these kids, the management let them do whatever they want. Im ashamed about this entire situation. Ashamed that management at the top by a weak leader trickles down to the night manager. Good time to say goodbye to whataburger. If you give great leaders the cold shoulder that are very capable; what your left with is strait trash leadership. Karma is effective and there karma is weak leaders and weak employees and crappy service. I have zero respect for whataburger. I would rather eat Alpo and pork n beans with the homeless is stead of having one more negative experience at any whataburger location! read more

Fresh food and quick service. Good job guys! These bad reviews are obviously competition or a bunch of 'Karens' or 'Kevins' (and yes I realize the irony :) ) read more

I love this place and especially the food it so good. I recommend the whatachicken sandwich meal it is so good every time I go. The only thing I wish was better was their service they are very slow. We order ahead of time so that we will get our food faster and we still find ourselves waiting for 10 minutes after we were supposed to get our food. I totally recommend this place if you are looking to get a nice fast food meal. read more

I want to start by saying usually when I stop by Hickory Creek whatabuger there is not very many people that work there that are nice to the customers not even there day management but this morning I was served by a young lady named is brooklyn she was so delightful . read more

Service was amazing fast and the employees were so kind and polite! Food tasted amazing! Too many karens and kevins leaving so many bad reviews read more

I placed a mobile order for drive thru pickup since curbside wasn't available. When I pulled up to the drive thru. I was told to pick up my order inside. Why? I intentionally came through the drive thru because I have a serious knee injury that makes walking extremely painful. How do you decide which drive thru customers you are going to service and which you are not going to serve? It is poor customer service. read more

Whataburger - Burgers Near Me - Hickory Creek, Texas

The absolute slowest Whataburger in Texas!!! It takes so long in the drive thru that it almost seems intentional. Currently there are 5 cars in the drive thru and 2 just left I am assuming they can't wait any longer read more

Absolutely the WORST Whataburger I have ever been to and will drive 15 minutes the other way to go to another one. The SLOWEST line in America-I waited 36 minutes in left lane and then they got the order wrong-the manager didn't even care and got an attitude with me. And I said this is a joke I'll go sit in line across the street at chick fil a out of principal. Never again will go here-take a tip if you read this-get with Chik fil a on customer care and how to do a fast food line-and hire a manager worth a crap. Update-line was around the building for chik fil a and I am already home from this post I made sitting in chik fil a line----DO BETTER MAN-used to be my favorite burger joint. read more

Slowest service ever and my order is always wrong. Not worth your time, be better off driving to the other Whataburgers in Denton.

It doesn't matter if there is one car in the drive thru or 50, it still takes 45 mins to get your food and on top of that it's cold. WHAT HAPPENED TO THIS PLACE read more

Not impressed by the burger. Burger took a long time to prepare, came in to avoid the lengthy non moving drive thru. Burger was on cold Texas toast and the avocado was mushy lack luster taste. Now the french fries were 100% hot tasty and addictive with magical catsup. read more

So my grandson and I went to eat here today and damn.......ordered and sat down. 17 minutes later, we got our order and it was soooooo wrong. I figured the food would be hot and fresh since it was a little after 2pm and they were a little busy . Boy.....was I wrong. No gravy with the chicken strips, no small shake as ordered, and my cheese burger......the patty was folded in half and the cheese was just plopped on. So I took it to the counter and asked for the Mgr. I explained that I would like a fresh burger and he said that he would fix it. A few short minutes later, I got this burger that STILL WAS NOT FRESH. See picture. The picture is 15 seconds after getting the "fresh hit burger". What's wrong with the cheese...? Why is the cheese not melted.....as it should on a fresh hot burger. I guess I will need to stop going to this place for a hot, fresh burger, AS THE ADVERTISE. And for the Mgr to say that he will fix it and then bring out the same crap........so pissed. I understand that the workers would rather be at the lake but you are at work. I work and everyday I go to work, I give my 120%.......even on days when I would rather be home. read more

Whataburger - 2nd buger after the 1st on was folded...... - Burgers Near Me - Hickory Creek, Texas

This Whataburger is the worst. They are so slow and then mess up the order every time. Tonight I ordered through the app for pick up and my confirmation email showed it would be ready between 5:59 - 6:02pm. My grandson went to get it and it wasn't ready until 6:20pm. When he got home my Whataburger Jr. meal wasn't in the bag!! I called to request a refund and was told because I ordered via the app they can't issue a refund. The only compensation Winnie "the manager" offered was for me to come by and tell whoever is working they owed me a free Whataburger Jr. meal and show them my receipt. Meantime I'll order Dominos for dinner. read more

It's did not give me the right food And my child did not got the right Texas bread and the 11 did not give jalapeños in the 11 bad food here bad service read more

We used to really like this location. However today was the last chance for them. The service and food has been going down since the Covid pandemic started. Nothing like waiting in the drive through lane for 5 minutes, ordering a couple of breakfast meals and being told they are out of hash browns. OK we will just settle for a couple of jalapeño sausage biscuits. Get home and there is a hair in the center of one, yum. Avoid this location! read more

Why is this place so bad?! Please someone come take this place over as the management is awful. Service is so dang slow I can't understand it. Tons of people in there working, but they can't get anything done. read more

I showed up with my girlfriend at the drivethrough, and when we ordered, i had to repeat 4 times. not the employees fault, he probably just had problems hearing. when I pulled forward, they brought us our drinks after 7 minutes, and we had to wait another 20 minutes for them to bring us one of the three things we ordered. eventually they brought us the rest 35 minutes after we originally ordered. only when we got home, we realized they had messed up at least one thing on every single item we had ordered. the drive thru worker was extremely kind, but all of the other workers we saw were not helpful, and just seemed annoyed the entire time. read more

Found more than 1 piece of hair in my sandwich and we ordered 2 cinnamon rolls and they forgot them

The food at WAB is always wonderful! Fresh and hot. The service is always wonderful as well. The timely arrival of the food however, even on a Monday at 2:45pm, is rough. Sitting in the drive thru waiting for a simple order (#1 with fries, and a #2 with fries and a side of ranch) has taken roughly 15-25 minutes just for me to receive. Multiple cars behind me have left with their food & drinks and are headed home whereas I've been sitting here and gone through 1/2 of my playlist just waiting for my order. This order should've taken less than 10 minutes to receive, and yet I have nothing. This isn't a one-time thing either, it's a reoccurring issues at WAB. read more

Extremely disappointed. I ordered a meal with a milkshake and was told 'I don't have ice cream to make the milkshake' and so I had to redo my order and asked for large fries, and then I was told they have no fries. How do you have no fries when they come with every meal? I ordered a burger, everything but no onion and I got received nothing but onion. Worst experience. read more

Terrible experience again. This place is really going down the tubes. After ordering on line I waited in the curbside spot for twenty minutes past the estimated time for pickup. My order consisted of half full fries and a cold burger with slimy vegetables. I emailed the manager and received a robotic response telling me how they strive for good service and quality food. They failed on both accounts. They did NOT address any of my issues. They did say that they would treat me to a free combo but did not tell me how to redeem it. I can get a burger anywhere and I probably will go somewhere else. read more

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Every time Joseph H takes my order, he always finds a way to mess it up. Joseph will repeat the order back to me and I will correct him, then when I receive my order it's wrong. Today Joseph H made the comment, I guess I need to start listening better. I normally eat at this location 3-4 times a week because this is the only place that's open when I'm working. I have never had any issues when Stephanie H has taken my order or one of the managers. Both managers are always very helpful and fast. If things don't get better fast I might have to find a different place to eat. read more

20 minutes in the drive thru. That wasn't even that busy. Left with cold fries that are supposed to be crispy. Turned around went back and asked for new fries. Guy comes out with the saltiest fries ever and they still weren't hot. I really hope my burger is good. read more

Whataburger - Burgers Near Me - Hickory Creek, Texas

EDIT: my fries tasted like MOLD!!! So disgusting. Threw away my entire meal and went to McDonalds instead. Literally the longest wait. Sat in the drive through line on a Saturday night at 10pm for 45 minutes. Seems they don't have enough employees working as they should especially on a Saturday night. Don't recommend this location. Really disappointed since I love Whataburger. Will not be returning read more

I've always been a fan of Whataburger, but this is my favorite location. The staff is always friendly and well-trained (they even ask for my name and deliver it that way). Plus most importantly, the quality of food is top notch. Big praise to the management. read more

Slowest Whataburger I've ever been to. 30 to 50 min in the drive thru. Manager should be fired immediately!!!!!