This location was packed around 2 PM in the afternoon. There was one girl in the front waiting on a line of about five or six people at a time. She did a great job at moving as quickly as possible and getting people through the line. I wish you would've had more help. The food was amazing! Every single seat inside the small dining area was full. read more

Whataburger - The crowded inside area. Rather small, but very clean. - Burgers Near Me - El Paso, Texas

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I ordered a double hamburger without onions and then went home. This hamburger was covered in Onions and the beef was super nasty!!! Every, and I mean every bite in the beginning had grizzle!!! I then threw out the hamburger patties and then ate the rest. What a waste of money! read more

Whataburger - Disgusting grizzle filled patties! Never Again! - Burgers Near Me - El Paso, Texas

Every single time I order from this location my order ends up being wrong. The staff definitely need to start paying attention to what they are giving guests. It's frustrating working all day, grabbing something easy and it's not what you order. read more

Nothing has changed about the great fast food and quick friendly service at Whataburger! We hadn't been to a Whataburger since before the pandemic! My sister, who lives in Dallas, TX, texted this morning, and she said that they had eaten breakfast at Whataburger, and that got us craving the food! It did not disappoint whatsoever! It was delicious! read more

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I see why they have a low rating. Cashier Wendy R.. I asked for Texas toast in my green chile double and you even asked me back if I wanted it on the side or replacing the bun on my burger and I said to replace the bun on the burger, twice to you after you asked me back lol and you STILL forgot on my order. Do better . read more

Waited over 40 min for a meal. Worst service ever. Hire new people or close the drive thru at least.

Not a bad Burger. Not a Great burger either. However, very Clean and organized ReRestaurant. Customer service was excellent. Kudos to Management for getting the Team to own it! My family and i did try 5 different combos and werenplwased but not excited. I will try again when I return. Maybe even look into becoming a franchisee... if burger gets better. read more

I used to love whataburger. I don't any more. Today i had my last burger from whataburger. It lacked flavor. Does not taste like meat or burger any more. Very disappointed. Last time a ordered a whata w/ cheese and jalapeños. Not good. Today i had the green chile. Couldn't taste it. Never again. read more

Passing through, this has to be the worst Whataburger I've experienced, dirty facility, person taking my order seemed distracted, I walked away unsure if my order was going to be right, burger cold, fries were cold and didn't even fill up their container, why did I even pay for a large, if this was my first Whataburger experience I would never go to another, Whataburger should fire management and get someone who can do the job read more

Well, growing up on Whataburger makes this review extremely difficult. We have lived near this Whataburger for over 13 years now and I can safely say that it is by far the worst place a person could eat at. The burgers and fries have repeatedly been blah -- dried up meat, wilted lettuce, huge chucks of onions, gooey cheese, and so little mustard I wonder if they do that on purpose. Fries are cold and stale; and if by some miracle they are hot, then they are hot and stale. But what really chaps my hide is the drive through and online orders. Drive through is a joke. You order, pay, and then get sent to the boonies to wait 30 minutes for 2 burgers, fries, and chk nuggets! I can only wonder how long it would be if I order three burgers. And when they bring the food it is I described above. The Online app is HORRIBLE (this is the first review I have ever used all caps; not even "Pizza the Promiscuous"** is as bad). We come home with different orders, missing items and always the same old cold stale food. Overall, my advise is to stay away. If you really need 24 hour food, go to "John in the Container."**. At least they have tasty eggrolls which in itself says a lot. **i don't like to name other businesses in my reviews of others so I use names that are close but not on. For example, "Whataburger" becomes "Indeed-a-Patty!" or the nick name for "John" (Jack) in the "container" (box). read more

Ordered a grilled cheese that was as flat as a pancake and hardly any cheese! Chill cheese fries were tasteless and chili was dry. So disappointing! read more

Whataburger - Burgers Near Me - El Paso, Texas

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Sad burger. Make sure to check your VERY well at this location. It's a hit & a miss here. May be because of different managers. But just hope these sad pics help read more

Whataburger - The Saddest Green Chili Double. - Burgers Near Me - El Paso, Texas

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No matter how times I have visited this particular location,the service is terrible. Again today Sunday June 30th I order a simple #2 with a sweet tea and arrive home to a large cup of unsweetened tea. Upon calling the store, the person answering the phone simply says drive all the way back, and we'll replace it. So, allowing the rest of my food to get cold is the goal of this restaurant ? Horrible management and employees. Upper level management really needs to be more involved. read more

I came here simply to buy a beverage and a beverage only and gosh darn it that's what I did - Whatabeverage read more

Whataburger - a person holding a cup with a straw - Burgers Near Me - El Paso, Texas

Great burgers...but the drive thru is a complete disaster. Every single time I come, no matter what I order, I have to pull up and wait an extra 5-10 min in the parking lot. It becomes a 5-6 car pile up when it's busy. The order is never ready when you pull up to the window. Get your ish together whataburger team. This is getting old. read more

This location has terrible customer service! The staff at 6 AM was completely rude, especially after taking over 25 minutes to make a breakfast order. I tried to communicate with the staff and ask why it was taking so long and they proceeded to put a large tea jug at the window. After finally receiving my order, the girl at the drive-through handed me my order like SHE was mad at me for asking why my order took so long. She didn't apologize or even say thank you just handed me my food and closed the window. I'll make the extra drive down the road to avoid this whataburger at all costs. This isn't the first time they've taken over 20+ minutes on an order when I was the only one in line. read more

Whataburger - a view of a store through the window - Burgers Near Me - El Paso, Texas

If I could give this place no stars I would. Not only did we wait over 20 min for our food, once it was handed to us, we were missing 2 apple pies. Had to wait another 20 min for the pies. Once home, opened bags and order was wrong!!! Gave me a burger instead of chicken sandwich, fries were cold, and teas were super sweet when we ordered unsweetened. Everyone, including person in charge have no business working there. read more

I thought ordering online would speed up the process, but on Saturday night I found out just the opposite. First I had to wait on line at the drive thru. Then I was told there were 14 orders in front of mine. For this I should have just walked into the restaurant. I hope they enjoy my $25. Waiting was not an option, but never going back is. read more

Review update: I decided to go tonight and everything was perfect! They gave me my order quickly and it was correct. They were polite throughout the transaction at the drive-thru. It was a much better transaction since the last time I went. My food was fresh and made to order. I usually order the number 4, the cheeseburger with jalapenos, fries and a Coke Zero. This made my night! My hope in humanity was sort of restored :) P.S. No pics...I was SO hungry, I shoved it down quick! read more

Super sad...people have been raving how tasty their burger was, even better than in-n-out!?!?! Impossible, so decided to give it a try. First, the design of the drive drive was whacky, but hey, it works. Customer service is awesome here. Told the guy I'm new to whataburger and he was super enthusiastic about it and that made me suppppper excited to give it a go. When ordering, I had asked for what they recommend and their fave. They told me the green Chile burger so I thought why the heck not? So ordered the Chile burger...and when I got home and I unwrapped it... it looked like a gigantic sad cheese burger. Hey, don't judge things by its cover, right? I took a bite with the anticipation that it'll blow my mind like In-n-Out...dun dun dun... I need to talk with those people who was raving about this burger...that they need to taste a burger from In-n-Out to know what awesome taste like. The burger was good; that's just it, good. Good and not worth the arteries clogging. Who knows..maybe it's just that burger and I ordered wrong. Until I try another recommended burger... read more

Worse service Worse Whataburger ever Speaker never works they never get your order right and everyone is just straight out rude there are always more than 3 cars waiting on their order read more

I heard a lot of hype about this place, but I gotta say that I was not impressed. There didn't seem to be anything extra special about their burger. read more

Whataburger - Bacon avocado burger and the jalapeños burger. - Burgers Near Me - El Paso, Texas

They always take forever there's always something wrong with their system no matter the time of the day. I've waited up to :30mins when no one else is waiting. read more

You know what never lets you down? An A-1 Thick and Hearty burger, that's what! I was hungry but in a rush, so I stopped at this Whataburger on my way to an appointment on the westside. Sure enough, with my luck, the lady in front of me didn't know how to order, she either wanted a double with double meat which makes it a quadruple or wanted to make sure the double had exactly 2 patties, I don't know. Luckily the manager saw my frustration and quickly opened a second register. Myself and the person behind me, completed our orders before the other person, and no she wasn't an old lady, which could've made her confusion acceptable. Either way, thanks to the friendly manager at this Whataburger for taking good care of her customers, and delivering a very yummy A-1 Thick and Hearty, kudos on a job well done! read more

Whataburger - Look for this sign! - Burgers Near Me - El Paso, Texas

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It was very good just took a while to get our food but besides that it was good just that the burger I ordered the buns were toasted for some reason but besides that it was good. read more

Just went to the drive thru and ordered chicken bites. I was given an obviously already opened / dirty ranch for my dipping sauce. Thank a lot guys. This location is always a problem read more

Whataburger - Burgers Near Me - El Paso, Texas

If I could leave a rating less than one star rating I would. For the SAME amount of money, get a real burger across the street at FIVE GUYS!! A teeny tiny junior burger with green Chile costs $5.29!!!! You can get 3 of these at McDonald's for that price!. We called the hotline, they told us to call the store. I called the store and got no sympathy. The burger was tasty, but we were so bitter about the price that we will ALWAYS remember being ripped off any time we drive by Whataburger. read more

Holy hamburger! What is going on? It is 11:58 PM and I am on an extremely long line...at this hour. Are all these people like me? I was working very hard in my yard today, showered and then put on my pjs. I got on the sofa with my little dog and turned on Netflix to watch season 1 episodes of DC Legends (which my 16 year old nephew loaded into my "watch" list) and then all of a sudden I was Starvin' Marvin! So, based on the fact that I was already in pajamas, I had to settle for drive thru and decided to come here-along with all these other people! The line moved quickly and when I got up far enough to read the menu, I was ecstatic! They serve breakfast from 11 PM to 11 AM!!!! Oh yeah! I got a egg and cheese on a biscuit- that's all I needed to sustain me while I continued to watch Star City's superheroes link up. The biscuit was delightful and the scrambled egg was better than expected. It was worth the wait in line. read more

really made me question my faith in people . On July 15 I walked into this whataburger bleeding from leg to face asking for help . It was around 3-4 am and whataburger was the only place open . I was cut up from my legs to face , I walked in and asked for help if they could call 911 or if I could use a phone . The place was packed . I then ask the cashier for help and he tells me "let me get my manager " the manager proceeded to come to me and told me straight out no and to leave . read more

I walked into the place at about 12 noon and there was a huge line out the door and only one cash register lane open. Whataburger needs to do a better job of taking care of its customers than this. read more

Took off one more star. Highly recommend that you don't go through drive thru or curbside, especially during the lunch hour. Missing fries, onion rings, ketchup, napkins, wrong sized drinks... read more

Work in your manners and orders , thank you for the attitude and helping us with nothing.

Something may be seriously wrong with your tastebuds if you don't like the burgers here. the burgers never fail. NEVER FAIL. The meat it always juicy the tomatoes, lettuce and onions are always crunchy and the cheese always melted perfectly, the bun is always buttered and amazing! It's so yummy! Pretty sure this is my favorite burger and I'm not just talking fast food! You need to stop by and order yourself a number one (whataburger). Although you can't go wrong with the honey bbq chicken sandwich, and if it's past 11:00 get the honey butter chicken biscuit... You won't regret it! (Even with the 1,000 calories) Stop by whenever since it's open 24/7! read more

Whataburger - Number 1 with cheese !! - Burgers Near Me - El Paso, Texas

Wish I could give this Whataburger restaurant 0 stars and still type a review. My experience yesterday was awful. I left my debit card at home, but I had the card information on my phone. I even had my id info as well. I asked the cashier if I could use my debit card picture on my phone and she told me that they are not aloud to do that which is quite understandable. I let it slide. I told the cashier that I will come back for my debit card. I pulled up to the drive thru and they threw my food in the trash while I went back to get my card. I simply told her I was coming back for my card and they think that I wasn't going to come back and so they threw away my order?? Everyone looked so stressed out when I came back. It's their fault they threw my food in the trash and had to make me another order. I will not be coming back to this Whataburger because you guys are unprofessional. read more

Management is awesome, staff is very friendly and the cheese and jalapeno whataburger is to die for!!! Love this place and of course its only available in Texas sorry Indianapolis! read more

It's a Whataburger. WhatcanIsay? I like their chicken sandwich, all good fried chicken and a good size, but I just do not like the whole wheat bun. The fries are good, but pretty average. Too much ice in their drinks even though I said no ice. And they didn't have their regular ketchup. Boo! Blake's is better, in my humble opinion. Whatever, it'll do over McDonalds. read more

I can officially say that I have tried the whataburger. And while it was decent for a chain, it's nothing to write home about. I got the number 5 which was a whataburger with cheese and bacon meal. So you get your drink and a number and you take that to the table you want to sit at and wait. I think I finally got my food after 10 or so minutes. For fast food they weren't very fast. So I tried my french fries first which were pretty good but I still think McDonalds are better. Next i unwrapped my sandwich and was completely thrown back by how big the thing was, about as big as my head. While the burger was good it was just way too much food. I threw more than half my burger away and ate most of my fries. And while sitting there waiting on my food I was looking at the menu more closely and discovered that they had a whataburger jr. So kinda like the whoppers back home, if I go back before I come back home then that is the route I will take instead. Overall decent but can take or leave it. read more

This place sucks! every time I order something they get it wrong. I asked for honey buttered chicken strip sandwich and this gave it to me dry with honey mustard. Even when I order a double meat dry with pickles they add lettuce and tomato I'm not trying to be picky but it is pure laziness, This is not the first time this Location has gotten wrong. They are lazy and they need to work on clear directions . read more

I had never been to a Whataburger, or at least not in El Paso. I saw their ad on TV for a patty melt and it convinced me I needed to try one. Being a gringo, sometimes it can be difficult to order at a drive-through in El Paso. Either I have difficulty understanding the employee or they have trouble understanding me. No problem at this Whataburger. However, the wait at the window was long, 5 minutes, to receive a patty melt, a fajita chicken taco, and an order of fries. It was around 2:30 so sometimes wait times can be longer than at busy times when an inventory of already-made products is available. I expected the patty melt to be in very thick, tough Texas Toast. Just the opposite, not overly bready and quite soft. The sandwich was very good. Also, the fajita chicken taco, while overpriced at $4, is very good. There is plenty of nicely-flavored chicken strips along with green peppers and onions. The downside was below average french fries which were lukewarm, at best. The soda was too full of ice. I liked their menu, it was a little different than many other fast food outlets. The breakfast menu looked very good and extensive. I'll be back. read more

Everytime i go i get the best customer service. I once waited in the drive through for 20 minutes and staff still had the best attitude on serving me. I usually go late at night cause of my work schedule, but their morning staff is just as good too read more