We are waiting for fries and a shake. Waiting, and waiting. 5 people behind us got their food before we got ours.... A shake and fries.... I'm so confused and pissed. Such a weird thing to ruin my day. I Will not be coming back again. read more

Whataburger at 1560 N Cockrell Hill Rd, Dallas, TX 75211 The drive-thru setup is kind of interesting with lane "A" and "B" set-up. In lane "B" they come out to your vehicle at 9" feet height or below and take your payment. Which feels a little like a Chick-fil-A with just less employees . The food is always hot, fresh and so delicious . Whataburger is what Texas is all about This is a pretty good location is right off of I-30 and easy to get to. In my humble opinion the sweet and spicy bacon burger is the best on the menu read more

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The problem is the management, they are overstaffed yet treat their very young employees like they owe them something and yet expect them to all work like their life depends on it. It just makes for frustrated, impolite, unmotivated, confused workers which affects the overall performance of the restaurant. The staff is mostly teenagers, working their first job and seemingly being taken advantage of and being bullied by grown adults. One manager in specific is Rosa, I've noticed her vigorously yelling at very young new employees who are only confused due to careless improper training and communication. It seems like the environment is overall stressful and unprofessional especially for young people, which affects the service and performance of the establishment as a whole. read more

Crew tonight was great! It was our first time visiting and the girl that took my order was awesome! If I had a purse I would have tipped her. She works very hard, she is very professional and I could tell the crew in the back door as well. The food was hot, very good. But in and out good??? U converted 2 out of the 5 of us! You definitely beat them in other areas though. That banana shake was awesome. I would go out of my way for that. Thank you for the enjoyable dinner and fun tonight. I hope the company sees how hard you all work and how proudly you stand up for the company.! ! read more

Took 10 minutes to take my order with no one else in line, finally took my order with attitude. Got my food and it was soggy and my wife's patty melt had a hair in it. Called the restaurant back and they told me I had to go back for a refund. read more

One star. This place somehow manages to make every simple task feel like a group project where nobody knows what's going on. Communication is nonexistent, organization is a myth, and getting a clear answer to a question feels like solving a puzzle. Every visit leaves you more confused than when you arrived. If chaos were a business strategy, this place would be industry-leading. Rosa do better. read more

If it were possible to give 0 I would. 99% of the time you go thru drive thru they give you no ketchup and 100% of the time their fries are soggy. Even when asked for well done. Go to the chic flia across the street instead, faster and better service. Better food too read more

Visited the metroplex area for a few days and although I am from California and loyal to our local favorite Hamburger - you know the one, I have to have a Whataburger when visiting my Texas Fam. This location was a newer location, and relatively clean. By that I mean tables were a bit dirty and needed a wipe down, but it's a busy location and I am not that uptight. The staff was friendly but not attentive. This I can say is a noticeable difference with my local fav - they have energy! The double is the go to ! Fries are ok, I could pass them up and order two single burgers instead. read more

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Time and time again I go there to pick up orders for Uber just to find that I have spent my gas and time driving over there and the order is not there anymore because the manager there can't seem to get it instilled into his employees heads that they need to be having the delivery person confirm the orders before they hand them the food because all they're doing is stealing the food from Whataburger. It's not that hard to require the delivery person to confirm the order that way the order is now in that person's hands instead, they just hand it over without any thought whatsoever, which is just utter stupidity. So I got to where I would not take a delivery from there knowing that somebody stupid is gonna be in there handing food out. It's almost like the employees are in on it because how can you just be that stupid every time we go there it's some ordeal. And then Uber is so ignorant that even though we've marked the order as picked up by somebody else, they just turn it over to another driver and then that driver shows up and goes through the same bullshit. By the time it's over four or five drivers have driven down there with no compensation mind you just to have some ignorant fool who probably gave the food to their roommate so they can all eat when they get home, tell them that someone's already picked up the order. Sorry Whataburger, you're not mature enough to handle such a task. read more

I had ordered a number 11,13 and 14 there were five cars in the back of me and they gave those five cars there food first . I was just waiting there in the hot sun with only my drinks . Then the lady came back with my food and I said thank you with a big smile because I know how it is to deal with mean customers but she just rolled here eyes at me and told me to never come back and she even almost came into my car and took my coke out and poured it on me I was pretty mad but u managed to keep my calm and kindly left . read more

They tried to give me a different order and told us to pull to the front we waited 30 minutes like if they completely forgot about us after we paid. Food was dry and cold. As well as employees being rude and having an attitude. Go to a different one! read more

Horrible they employees play around and don't get ur right order, the food when I asked for grilled chicken in my garden salad there was none not even forks either. read more

Whataburger - Garden salad - Fast Food Near Me - Dallas, Texas

I used to really enjoy going here. Had not been there in a while and went today. The french fries were soggy and the burger tasted off. But what really got me was that I found a huge piece of cellophane tape in my hamburger. That was so gross. I will not be going back again. Ever. read more

I know to expect this in oak cliff but cmon stop applying to jobs if you're unhappy, such terrible customer service.

Great Food awesome burgers and Service is exceptional. My my first visit to Whataburger was at Houston Texas and I got to say that the burgers are really good almost as good as the ones from In-N-Out in California. That's my place to go when you are in Texas. read more

My partner and I are from NY and came down to Texas for winter vacation. Southern Hospitality really showed itself on our visit to Whataburger. We weren't expecting much because it's a fast-food joint and people didn't hype it up as much as other places (ie. In-N-Out, Shake Shack, Chic-Fil-A). The serviceperson was extremely kind and patient and ecstatic when we told her our background (we asked for suggestions). We went with a classic burger and small fries, but were delighted to find an apple pie on the house since it was our first visit -- amazing! However, the apple pie did not bias my opinion -- the Whataburger was somewhere between a McDonalds burger and a Burger King whopper, but more actual burger patty flavour than either, and not the dull onion flavour that McDonalds has. It actually felt like we were having a real burger, and I find myself craving it again as I'm writing this! read more

Hattttteeee my neighborhood WHATABURGER. Hire so many unprofessional, unmotivated, uneducated employees. Food tastes like crap. Service is crap. Going here is a waste of anybody's time who decides to eat here. Employees have the nastiest attitudes and the worst service! read more

Alexandria B. was a great cashier. Friendly and make it a pleasant experience. I'd come back next time in here from California

Pulled in at 10:30 on a Saturday night - was in line for 45 minutes. Could I have left, sure. But I was hungry. It looked like the people in the kitchen were more interested in screwing around than expediting the food. One sandwich was wrong and was given with a hamburger patty instead of grilled chicken. The other sandwich, the chicken strips were so hard... certainly from some combination of over-frying and sitting in a warming tray too long. I can see why this location only has two stars, and it's a good thing it's not the one closest to me or I'd being driving to the next one. read more

Super slow service. Took me an hour to get a burger. And they always forget condiments even if you repeat it.

Had to make a quick stop to take a friend some food on Thursday, this place was close. I love a good Whataburger, but I am plant-based right now so I opted for the Whataburger with no meat. The service was fast and the staff was friendly but when I got home, my fries were a little soggy and cold. I always turn on my seat heater in my car so my food will stay warm, but I think these french fries were beyond repair. As long as you check your fries before you leave I think you'll be fine. read more

First off we waited a hour for our food .. the fries was very fresh but the burgers wasn't hot , it was warm . I checked my food and I specifically said a whataburger with cheese and meat only nothing else!! ... opened it up it had lettuce, tomatoes etc I then asked the cashier what was hard about the burger for it to be wrong . She did say hand it back and they will fix it but I asked how long she told me after the food delivery that's waiting smh this is just ridiculous. I'm from Long Beach ,ca and this is my first time trying this place . I will not be back again ! The service suck .. then I asked for another ranch , since they give you only one she charged me .38 cents lol after my order was wrong smh ! Trash! read more

I love whataburger because the burgers so good and the fries to I love burgers and fries :)

What a joke, ordered a patty melt maybe 5 small pieces of diced onions no cheese, so how can it melt with no cheese

After a show at Verizon we thought we'd swing through for lunch on the drive home. The girl taking our order was a little impatient and short with us. We unfortunately chose the outside drive thru lane that always takes FOREVER! And this one was no different. The girl who came to the car was kind and a little confused when I presented the app for a reward, but she figured it out. Our order was spot on and the food was hot. read more

Long story short,... I drove 20 mins to order here. Trish took my order & was extremely rude, rolled her eyes, threw my food to me, etc. all b/c I ask for an extra sauce. I ask for a free one b/c I spent 20 mins waiting in line to order and receive my food. I asked for a corporate number after her rudeness & a manager came to aggressively tell me to get it off the front doors with a horrible attitude. I ask for a refund b/c I felt it unsafe to eat the food after being treated so horribly, but the manager refused me a refund b/c she said, "It's manager's discretion." Even though I paid cash & corporate told me it is policy to give back cash refunds. Then she proceeded to call the police on me, took my receipt & wouldn't give it back after asking her multiple times. She completely ignored me. I felt so embarrassed. I understand how food business can be, I use to work at a fast food restaurant myself, but it's a horrible thing to treat someone w/ such disrespect just b/c you aren't having the best day. They all frowned from the moment I saw their faces, but laughed/smiled as I sat saddened by their disgusting behaviors waiting for police to arrive. read more

This location has no structure. Sat in the drive thru for a hour. A whole HOUR! for her to come out and ask me if I ordered something that I did not order, had to repeat my order, that took another 20 minutes. When we asked we were told "we're understaffed", from the looks of things, they were over staffed with allot of employees sitting down and looking lost. Maybe need better management. read more

Slowest, and I mean slowest Whataburger I've ever been to. Sat in line for over 40 minutes because I couldn't move. Worse possible service!! Do not come here after 9pm!! read more

This was a good spot. I still prefer the likes of Steak & Shake over this. The fries were cold. The malt was decent and the burger bun was a little soggy. All in all... I guess I see where people get excited about it. But being a CALIFORNIAN, I say In-n-Out takes the cake for fast food burger joints! read more

Whataburger - Burger and fries. - Fast Food Near Me - Dallas, Texas

GUAT THE FREKE. Se tardaron un chingo y acá la gente muriéndose de hambre no la friegan. La comida ni estuvo buena y los pisos están pegostiosos. Ojalá que puedan mejorar su Servicio. read more

While driving through Texas we spotted an In-N-Out. Like what the hell is this doing out in Texas?? But then I remember Texas has In-N-Out now after they built a meat processing plant. However this reminded me of these tales I've read through the interweb about a burger joint that is exclusive only to Texas and the southern states. That secret is Whataburger. There are Whataburgers everywhere in Texas. Even at the airport. I went with the Monterey Melt, and instead of fries got onion rings. It's not that I didn't want fries, but my friends got them and so why not have it all? Fries were good, onion rings were decent (the ranch sauce was what made them really good so be sure to ask for some). As for the Monterey Melt, it was pretty darn good. It comes with 2 beef patties, grilled onions, Monterey Jack Cheese (duh), and bell peppers. On top of that I added some Jalapenos, cause jalapenos make everything better. Burger was awesome, and kinda felt like a Jack-In-The-Box burger but better. It would probably be the best thing on the menu at Jack's. So I'm glad I got to try a burger joint exclusive to Texas, and also that it was good. Kind of like having to try White Castle when you're on the east coast. Not disappointed, wouldn't mind eating it again. read more

Not necessarily a review, but just a tip. If you ask for honey butter, make sure they actually give you that and not honey mustard. Today was the third time that I've asked for honey butter, they rung it up on the ticket, then gave me honey mustard read more

Just left Whataburger and this is what they gave me. Please tell me you would eat this? Who in their right mind would serve this to their customers. It's absolutely disgusting. They need better management. If these kids can't tell what a rotten egg looks like, they shouldn't be working in the food industry to begin with. read more

Whataburger - Number 21 with Sausage and a a hint of rotten egg please ! - Fast Food Near Me - Dallas, Texas

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This place sucks. Waited 30 mins in line and ordered a #1 with onion rings and a #5 with no tomatoes no onions. I ended up getting a #1 with no tomatoes no onions and didn't get my onion rings and I stead got cold stale fries on both orders. Wtf? Totally wasn't worth waiting 30mins for. And that's another thing. Why does it take so long to make burgers. Seriously. No excuse for what y'all are making. I think after eating whataburger for over 40 yrs. I think it's finally time to say good bye. Nothing has changed it's only gotten worse. Shame on y'all!!!!!!!!! read more

Terrible! I've been sitting In line for food in the drive through for over 35 minutes and it takes forever every time. I have attempted to use their drive through late night more than 5 times and every time it is endless, out of everything and bad attitudes. read more

Thieves!!!! Truly appalling service. I was the designated driver for my friends for the evening and stopped at this location to get my friends some food. Once I got home, I realized I had left my purse under our table. Immediately, I called the location, described my purse, and asked if the employee wouldn't mind looking for it. Without pause, she said she didn't see my bag. She hung up, and I realized she didn't take down my name or phone number. I called back immediately and insisted she take my information, at least, just in case. She refused. At that, I told I would come back up and look for the bag myself. She pushed that I not, because the bag 'wasn't there'. I told her I believed her, but I would still come up and look. An hour later, I made it back to the location and IMMEDIATELY found my purse EXACTLY where I said I had left it. I told the woman running the register that I was upset because I had been told my purse was gone, and I found it in seconds. She rolled her eyes at me and exasperatedly said 'ok.' Honestly, if I didn't know better, I would say the woman on the phone saw my purse and was planning on keeping it for herself. Never going back. This location is just plain unsafe. PS I called customer service and would like to sing praise for Ms. Rhonda who listened to me complain. Sometimes all it takes is an ear. Thank you, Ms. Rhonda! read more

Sad when you spend 10 dollars for basic burger and fries and the burger meat is cold and dry. Waited 14 minutes too (I think they may prioritize drive through--I was dine in). Contacted corporate--they said expect response from restaurant--never happened. Horrible food--bad deal--bad response from corporate. read more

Been in line 20 min they are servicing the outer line even though we have been waiting much much longer. I should have made her walk out in the heat since drive throughs are so hard to service. read more

Me: is your shake machine working? Employee: no, I just shut it down... me: waits 10 minutes in line for a burger And fries.... hokay. read more

I don't know what's so difficult about just placing buffalo sauce on the chicken strip sandwich. What's worse it was a mobile order so the speaker was not an excuse. It is not the first time that's happened. I customized my order to exclude bqq and replace with buffalo. Whataburger should have a buffalo chicken strip sandwich because I don't know how ranch is even appetizing. read more