well made great experience clean interior clean exterior note that this Whataburger is right near Lonestar community college and also the very center so I can get busy after a sporting event so you have to be patient. It's a prime location. Note my rating system: 1 Star: I wouldn't recommend 2 Stars: Didn't hit my standards 3 Stars: Average (nothing special) 4 Stars: Above Average. Would recommend. Still looking for the 5 Star. 5 Stars: Top of their game. Great food. Great service. Would recommend and plan on returning. read more

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Last 2 times I went there they got my order completely wrong. this time there was only 1 car in front of me, not busy at all. I ordered a double Whataburger , all the way, cheese, no mustard. Add ketchup. Simple. The order took forever to get. Plenty of staff in there. I got a single, not all the way....no veggies at all. Heavy mustard and dry/ over cooked. They didn't even put napkins in the bag. Could not have got the order more wrong. I will not be back to this location. read more

Tired of getting poor service and quality! They are consistently forgetting items and not paying attention to the customer. I have been a semi regular customer and have even called the restaurant to complain twice in a month and nothing happens or improves. Use other locations! read more

The food at this location is not good. I only get breakfast now. The burgers and fries seem old no matter how. Just it is. Such a shame. Used to eat here once a week since it's close to my house but not any more. read more

Bring my dad in here Just about every Tuesday and the last 3 times been very disappointing. Starting with customer service Luke doesn't smile or when you ask him for ketchup he says he doesn't have enough hands. Also the way he talks to people is rude. He was yelling to other server that he isn't wearing pink gloves and the other guy said it's for Breast Cancer Awareness. The food took 10 minutes and then my hamburger was cold. Talked with manager, but I will not go back to this restaurant. read more

17 min later. Very well done onion rings. Poor service. Still waiting for them to refill the napkins( didn't offer) and my fresh onion rings 21 minutes still no onion rings. Sigh read more

Food was good, slow service and FLIES...FLIES everywhere in dining room. Very irritating trying to eat swatting flies. read more

Whataburger - flies...flies and more flies. - Burgers Near Me - Cypress, Texas

I think I might be the only person who is not a fan of Whataburger. Yes their burgers are big but, the lettuce is always really bitter tasting, too much mustard and way to many onions. And I love onions but that is just way to many. The fries are always limp and greasy. The sodas sizes are extremely big. Who needs all that soda??? (No one.) Whenever I eat at Whataburger; I always exchange the soda for a shake. I do like their vanilla shakes. They are thick and really good. But I don't always want to get a shake. Since my hubby loves Whataburger, I have tried several different items on their menu but nothing really hits the spot for me. I have decided to just call it done for me and Whataburger. The stars are for the good shakes. read more

Whataburger - Whataburger coming to Kansas City & Tennessee 7.1.2020 - Burgers Near Me - Cypress, Texas

L do not go to this location ever. I went through the drive-through to get two orders. They told me to drive-through I paid. Upon reaching the 15 minute mark I'm like what in the heck is going on. I told Lydia that I have to pick up someone from the hospital and I cannot wait any longer. I need a refund. It took 10 minutes for a lady to come to me little short lady very nice, but she said that she could not refund my order. This is absolutely fraud and I am calling corporate to get my refund from this location. There is no way possible they cannot give me a refund. read more

My order showed that it would be done by 12:40am. I made it to the restaurant at 12:35am. Had to pull up and wait. Someone finally came and said something to me after 25 minutes. He told me they had not forgotten about me. They just dropped the pie. Meanwhile about 3 or 4 cars behind me were able to get their order and leave. After 40 minutes I tried calling and got someone on the phone and told him to forget the pie. I just wanted my order. He then came and brought me a bag of nothing but cold food. Cold and hard fries. I told them to just give me a refund. I no longer have any desire to do business with this location. read more

Cold fries, dry burger, pretty disappointing. Portions are huge but you definitely get what you pay for. After hearing great things from locals about the Whataburger chain, was disappointed with what I was served. read more

Very good customer service. Very good manager. Employees outstanding. I never knew this location was so friendly

Expectation vs reality . Gross and I asked no pickles and of course I got pickles .no thanks read more

Whataburger - What I wanted and didn't get - Burgers Near Me - Cypress, Texas

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Every table in the restaurant was dirty, counter tops dirty, staff is slow and unresponsive.

I did a curbside order &waited 15 minutes. Gave them the benefit of the doubt and went through drive-through& sure enough i waited 5 minutes watching cars go through the lane as i continued to wait to even be greeted on the speaker. I pulled up to the 1st window and the girl just put the number two up? I was upset and confused on why she couldn't just open the window. After she walked away and I waited till the car in the second window left and explained what happened & no response. Just handed my food. As i went to check the bag the food was cold and the drinks were watered down. Waited almost an hour for an online order i placed in advance! Worst service ever. read more

Well it looks like Texas's favorite fast food is going down hill all over Houston, my most recent experience here at Barker cypress location included a 15 minute wait, cold fries and burgers, over cooked dry chicken strips and no Gravy..nothing but kids running the place just like Sonic has become..totally disappointing..we will not be ordering drive thru or to go again because we can't trust the quality to be good and Atleast in store we can get it fixed without having to drive all the way back..get your shit together Whataburger..you're better than this!! No wonder they only have 2 stars.. read more

Whataburger - Over cooked, cold and dry Chicken barely a sliver of meat..hard crunchy breading..yuck - Burgers Near Me - Cypress, Texas

Ordered onion rings, charged for onion rings, received French fries. This equal theft. Service here just sucks, consistently. read more

Anna took my order via drive through. Anna was positive, bubbly, clear and concise in her communication. Amazing how much difference 1 person can make. Really appreciate todays experience read more

Terrible service, curbside delays and continuous order mistakes. I guess the employees would care more if they were paid more. I know I would. read more

Food was ok, but mostly writing review due to the odd customer service experience. Pulled in to second window to pay and get my order. The girl just opened the window and stared blankly at me... I'm like "hi.. hello".. hardly any response..takes my payment and again just stairs out in space.. I'm not sure what this was all about but just a weird customer service experience for sure. read more

Caved and got something here in desperation. Had the double meat cheeseburger which will run you around $7.50 (the equivalent double double at in-n-out is about $4.50). Have had whataburger before; each time I would feel disappointment, and this was a similar occurrence. It tasted like it was microwaved (like how when you put something in the microwave that was frozen but it's unevenly heated so some parts are cold while other parts are too hot). None of the ingredients tasted fresh. Had similar experiences before, but given my mood that day and it was late, just wanted something greasy filling so I guess it did it's job. Shake Shack and In-N-Out if you're looking for a decent burger in Houston. FYI here is my yelp rating system 5=worth a trip, something you'll crave 4=worth getting but only if you're already in the area 3=only worth it if it's free/discounted, not worth paying full price 2=would not even eat it if free, waste of stomach space 1=the place should shut down read more

The online app and check in is a nightmare. I can't help but think that by now a company this size would be up to speed with their online orders and check in, but not this location at least. We have never had too many issues with this location other than the inconsistency in service. I fear that custojust when you think it cannot get any worse, you find out you're wrongmer service is so low and disappointing everywhere, that nobody even tried anymore. It would certainly seem to be the case at this location. Employees move at a snail's pace and no longer greet you like I feel they used to do. Food is just sitting up here at the counter, forget about trying to do online check-in . You really have to come in and watch this process otherwise no telling what you will make it home with. I should know better by now than to go to any fast food place. What a ridiculous joke. Order was supposed to be ready 15 minutes ago and not a single manager has even bothered to try to help or fix. They probably realize there is no hope. It's to the point where I am going to ask for my money back. read more

I do not get all the bad reviews. My regular order is a grilled chix sandwich with sauce on the side and a garden salad with grilled chicken. My order is always great. No complaints. People working there seem nice when i am there. Keep up the great work at this location! read more

Burnt/severally dried chicken nuggets. Drive through extra slow! I was hungry and now mad I drove home and was too tired to drive back. ‍ read more

Whataburger - Dried/burnt chicken nuggets - Burgers Near Me - Cypress, Texas

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So these fuckers gave us half of what we ordered and when I called to get it corrected I was hung up on. Fuck these guys. When you receive your food check it when you're at the window because 9 times out of 10 it will be wrong. Get your money's worth and correct them at the source since the management can't seem to get it right. read more

The line was LONG, and it took the cars wrapping nearly around the building for them to open up the second Lane. But savior for the night was Andre. In love with the curly haired Andre! So helpful and so sweet. They were out of a dipping sauce I'd asked for and he tried to replace it with another item but it being 12:45am I was just ready to get home. He was genuine and again, so sweet. Nice to meet people that are so wholesome. read more

Once again this Whataburger has disappointed. Monday afternoon (12:00) and we stopped for a pattymelt and a kids burger. Walked in and there was a distinct odor. The air conditioning was minimal - probably 80 to 82 degrees on a typical summer afternoon. Tried to place our order and the "person" was totally unintelligible. Couldn't understand half of what she said and there was no attempt by her to be understood. Finally got the order placed and we looked for a clean, empty table. Lots of empty tables but not many that were clean. 3 minutes after sitting down ... here comes our order. With the exception of the fries - everything was pre-cooked and they just slapped it together in the back. The burger was tepid and, of course, they dressed it incorrectly. The pattymelt was terrible. Barely warm. The flies that were buzzing around our table liked it though. And it's a good thing they were buzzzing around 'cause if they'd tried walking across the floor they'd have killed themselves on the grease! Bottom line - don't bother with this store. It's obviously changed hands and they've not bothered to staff it correctly. read more

Long before What-A-Burger bought out by a corporation up North, we had always enjoy a good meal at What-A-Burger. But it seem that when they switched over to the corp mentality it got worst. It seem that whenever you order stuff online you can almost always counted on something is missing or the order is not right. Every time that happen I called the What-A-Burger location, and the manager was very nice and apologetic. But that just is not right, why not get the orders correct the first time instead of the manager kept apologizing? Maybe spend more time in better training? maybe tell the employee to double check the orders? Making sure there is ketchup and napkins with the orders, make sure everything that the customer order is complete. I am sure if that happen to you or to them, they will feel pretty upset as well! So why not put yourself in the customers shoe and pay attention to what they order? you would want the customer service to pay attention to your order if that was your orders right? It is not only the food that bring the customers in, customer service will bring customers as well. read more

THEEE worst Whataburger. Everytime I give them another shot they never fail to DISAPPOINT. Food is always cold which doesn't make sense when I'm waiting 30+ min for ONE burger (not even during a rush). Cheese isn't even melted. They just put a cold slice on the burger, soggy cold fries in the bag and not one ketchup or napkin, not even an ice cube in my drink. It's like they go out of there way to make it terrible. Waste of time, waste of money, waste of a business. I would put zero stars if I could. read more

The food chain never disappoints - but the reason I am bothering to provide a review is because the staff is well trained and take pride in friendly service and maintaining a clean, spotless establishment. I love when young kids working take pride in their job and providing great service ! Sadly, has become a rare thing to experience in this day in age! Well done Cypress! read more

Whataburger - Cypress location! - Burgers Near Me - Cypress, Texas

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We live conveniently close to this location and love Whataburger so, it's almost hurts me to say, that we will never return to this Whataburger location. Time and time again we have gotten home (have been living very near for the last 6 months) only to eat a very disappointing meal. Poor quality of food has been repeatedly served at this location. read more

This place has slowly but surely gotten worse every visit. Service has gone from great, to good, to average, to poor. Sat in the drive thru for 15 minutes before the line even moved, when I finally made it to the window a decade later, workers were just walking around laughing and having a good time.....just do like me from now on and avoid this place. read more

The Indian lady working the drive though this morning was incredibly rude. I just asked for "one" picante for my taquitos and she snapped at me that they were running low?? I was only asking for one! They need to move her back to cooking area! We spend close to $300 a mo th here. I'll go spend it somewhere else. read more

Horrible experience here. Ordered food for myself and picking up an order for my friends. Sat there and waited while I saw people that came in after me leave with their food before me. Went to ask about my order since it had been 25 minutes of waiting at this point. Was completely ignored by staff and had to say 'exuse me' to check in my order. I was told the hold up was fresh fries but the fries did not seem fresh when I got my order, so that was total bs. Then the slug who was giving people their orders gave me mine but no ketchup, no napkins, no drinks. So,I had to sit at the counter where thee lady completely ignored me until I called for her attention. Horrible Horrible. Lazy, rude employees, mediocre food. I will be going to a different location from now on. read more

- tried to give me a USED drink - Absolutely terrible experience. Drive through doesn't have their act together at all, and there's no sense of urgency. I spent over 30 minutes stuck in the line. About 10 after ordering, I received my food but no drink or ketchup (and my car was locked in by other cars who hadn't gotten their food). It was already a little cold so I decided to just eat it. After I had already finished, I flagged down the carhop to ask for the drink and ketchup. About five minutes later he cane out with his arms full of drinks and food and first stopped at the car in front of me. I hear "oh that wansn't sprite? That was water? Oh ok." Then he TRADED drinks AND food with them and came to my car with ketchup...AND THE DRINK HE HAD TAKEN FROM THE OTHER CAR. Which they had apparently tasted to know that it wasn't sprite, but water! Y'all. Not cool. I confronted him and he denied it until I said I had seen it all. I'm so sad. This whataburger is further away from me, but the one closest to me has terrible drinks. Guess no more pico burgers for me read more

Whataburger - Ended up taking over 30 minutes to get through the line. - Burgers Near Me - Cypress, Texas

I'm a bit of a burger connoisseur, but I have a wide pallet for different types of burgers. In and out and smash burger or two different kinds of burgers from this one, but the advantage that Whataburger has is that it's open all night. For those nights after a late show, I can always rely on going through the drive-through and getting a quality burger - 24 hours a day. read more

I like Whataburger! After several visits to this location, breakfast, lunch and dinner/late evening we are done. Thought dining room was better than drive thru, but it's worse. So slow, always missing items, cold food and not fresh lettuce and Coffee gross , need to wash coffee container! My list is too long. They need training for workers and managers. Wrong order several times. Why did Whataburger change cinnamon roll? I don't recommend this Whataburger location. Stay away this location until they make positive changes. read more

This location in particular is my favorite. Every staff member I have interacted with has been impeccably chill and they have no problem accommodating weird orders. They almost never get my order wrong or forget items. Very rare to be disappointed at this location as long as you remember this is in fact fast food. read more

This has been my go to place since I was a freshman and high school and still is 6 years later. The staff is incredibly friendly and impeccably fast service even at peak hours. As all whata fanatic the best time to come with your friends is in the middle of the night after a great night out. And even then, when I believe they are understaffed, the longest I've had to wait was no more than 5 minutes. Their sanitation also can not be overlooked. It is as if Mr. Clean himself personally cleans their store. This what-a-burger sets a high precedence for all chains to follow read more

Why do I continue to go back? This place is a shit hole. Employees don't give a rats ass about anything. Once again no napkins no ketchup. Fries placed in bag upside down. Dinning room empty yet a complete mess. Really people. Just close this place and board it up. read more