I'm here from Tennessee and wanted to get some delta 8 gummies. I called and a gentleman checked…read morefor me and called me back to let me know what was in stock. He was kind and considerate and helpful. My experience was A+.

By far the the best Vape Shop in the Niagara Falls area. Stopped in for the first time to check out…read morethe juice selection and inquire about building my first RDA. First the prices on juice and product is great. Cheapest prices in town. Huge selection of mech. Mods, box mods, RDA'S, sub-tanks etc. I walked in with very little knowledge of coil/RDA building. They could have easily hustled me into spending a ton of money and selling me product I am not ready for. They took their time with me and even walked me through my build. So long story short, shouts out to the staff at Vicious. Stop in and check this place out. If you are serious about vaping or a newb this should be your vape shop.

Was visiting the area for a vacation. I am from California and very partial to my vapor lounge…read morethere. Didn't bring enough juice for my trip and decided to go on Yelp and look for a close vape store near my hotel. Found this gem not even half a block away. They didn't have any reviews yet and were not rated. I must say this was such a pleasant experience the gentleman behind the counter let me try all the juices and gave me the history of the company which I thought was absolutely amazing. They use all natural products and have a deal when you buy 3 30 mil. Bottles it's only 30 dollars. This was also near Easter time and they had a thing where you picked an Easter egg opened it up and I happened to get a free bottle of eJuice. I will definitely be back to them when I move to the East Coast.

The staff has been extremely helpful every time I have shopped here. They had a lot of product…read moreknowledge and were able to patiently answer tons of my questions. Another thing I really appreciated was the fact that they were honest sales people. They didn't try to steer me towards the most expensive products or to convince me to buy anything I didn't need. It was a respectable demonstration of great customer service.

Good customer service,great shop;if you're in town stop by trust me.and the price is very…read moreconvenient aswell.

Best vape and glass shop EVER. Amazing customer service. This is the BEST shop in town.read more

Value selection service. Great rewards program as well check it out. Great community as well. Very…read morefriendly. Highly recommend

Wet vapes at gails smoke shop is the best vape shop in western new york. The only shop with vape…read morejuice and everything.

Gas prices and deals at the smoke shop on fridays!! It's a bit far but worth it!! They have the…read morebest cbd the products at great prices!

The nicest people work there and it's always clean the guys that pump the gas are always nicely…read moredressed they don't look like bums everything is always clean they're very respectful of your car the drive-up window there's hardly any weight there on the busiest days you walk in it's the air conditioning is nice the heat is nice everything is organized beautifully it's not like slamming you in the face I just love this place and I don't go anywhere else I'm loyal to Hanks thank you guys you are the best

UNPROFESSIONAL AND POOR CUSTOMER SERVICE! I initially ordered a puffco pro online and went into the…read morestore to see if it was ready to be picked up. Upon arriving at the store the store employee who was very nice was talking with me and I told him about how I received a discount from the online store which was great! The employee went on to tell me that if my puffco item is discounted it will void my warranty. He even went on to tell me how he's encountered customers in the past who have had this issue. Naturally I decided to purchase in store so I could keep the warranty. (If you were told your $400 product wasn't warrantied wouldn't you?) I come to find out that I was misled by the employee and I could have kept my online order (with the 25% discount) and still maintained the warranty through puffco. I reached out via the website hoping someone could help me and unfortunately I was met with short answers and a total disregard for customer service. Considering I was given incorrect information from a store employee which ended up costing me 100+ dollars I was anticipating them to recognize the mistake and hopefully attempt to right the wrong. Instead I was told "we can't do anything about it no more" and they promptly ended the discussion. Highly disappointed as I thought the shop and store employee were great and had a nice selection, but I will not give my business to a company who disregards its paying customers so flippantly.

I wasn't thrilled about the drive from Niagara Falls to N. Tonawanda but once I walked in the store…read moreI was totally impressed with the products and variety. Customer service was great and now that I've been it was worth the drive!