I always had a good experience there until they gavs me the wrong gummies. I took 4 before I…read morerealized he gave me wrong stuff. I went to return it and ge took 4 out the new bag. Which I questioned. They blamed ME for not reading it before I purchases. I TRUSTED it was correct as always. The OWNER f-ks up and the CUSTOMER! Thats NOT the way to run a business supplying a service. Apparently no on taught them that. How you blame the CUSTOMER when YOU GAVE ME THE WRONG SHIT!!! 100$ THEIR FAULT! Its spelled S-A-T-I-V-A! EXCUSE ME FOR TRUSTING YOU not to f-k UP!!!!!

This place is the wonderland for all your smoke/vaping needs. They have other things other than…read morebongs and hookahs, such as incense and snacks. This shop has a great inventory of items that you will find fun, and interesting.

UNPROFESSIONAL AND POOR CUSTOMER SERVICE! I initially ordered a puffco pro online and went into the…read morestore to see if it was ready to be picked up. Upon arriving at the store the store employee who was very nice was talking with me and I told him about how I received a discount from the online store which was great! The employee went on to tell me that if my puffco item is discounted it will void my warranty. He even went on to tell me how he's encountered customers in the past who have had this issue. Naturally I decided to purchase in store so I could keep the warranty. (If you were told your $400 product wasn't warrantied wouldn't you?) I come to find out that I was misled by the employee and I could have kept my online order (with the 25% discount) and still maintained the warranty through puffco. I reached out via the website hoping someone could help me and unfortunately I was met with short answers and a total disregard for customer service. Considering I was given incorrect information from a store employee which ended up costing me 100+ dollars I was anticipating them to recognize the mistake and hopefully attempt to right the wrong. Instead I was told "we can't do anything about it no more" and they promptly ended the discussion. Highly disappointed as I thought the shop and store employee were great and had a nice selection, but I will not give my business to a company who disregards its paying customers so flippantly.

I wasn't thrilled about the drive from Niagara Falls to N. Tonawanda but once I walked in the store…read moreI was totally impressed with the products and variety. Customer service was great and now that I've been it was worth the drive!

Friendly, helpful and courteous. Products always great. Visited on every trip. Vast selection of…read morequality products.

What an amazing place and staff. Large selections to meet your needs. Very friendly and…read moreknowledgeable staff. Just over the Canadian border of Niagara Falls, Canada. What a beautiful place to visit. AND very friendly people who know enough to blame all the problems on trump and cronies instead of the average American.

Visited a few weeks ago. The usual. Take advantage of people who don't know better and make them…read morespend way too much for low quality garbage. Horrible selection. Find another place. There are many better

From the owner: Novellus in Nigara Falls, NY is the premier e-cigarette provider with the best prices and highest…read morequality products. Our mission at Novellus Vapor is to provide 5 Star Products and service to every customer. We have your e-cigs, e-liquids and starter kits for all your vaping needs. You could swing by our vape lounge, relax with your friends and try our e-liquids at the bar. You'll find starter kits here from $19.99 and up. We carry only your trusted brands like Innokin, Kangertech, and XTAR. What sets us apart from the rest is that Novellus Vapor E-Liquids are 100% made in the USA in an FDA certified laboratory and arrive in a sealed, tamper-evident bottle. We do none of the mixing ourselves to ensure you receive e-Liquid that is completely pure, safe and consistent. Taste the Novellus difference!

Value selection service. Great rewards program as well check it out. Great community as well. Very…read morefriendly. Highly recommend

Wet vapes at gails smoke shop is the best vape shop in western new york. The only shop with vape…read morejuice and everything.