Update: I want to update my original review because the manager handled the situation very…read moreprofessionally. They invited me back to have my car rewashed, and this time the cleaning was done thoroughly. I was very happy with the result. Bad experiences can happen, but what really matters is how a business responds. I truly appreciate that the manager took my feedback seriously and made things right. My second experience was excellent, and I appreciate their commitment to customer satisfaction.

UPDATE TO MY ORIGINAL YELP REVIEW:…read more Following my review describing aggressive and intimidating conduct, I received a letter signed by Michael P. Goldman, Vice President and General Counsel of Waterway Gas & Wash, dated September 22, 2026. Yet the official USPS postmark is October 8, 2026, AFTER my review was published. Photographs of both are attached. Rather than address my concerns, Waterway permanently banned me from its locations, restricted contact with its retail locations and managers, threatened potential legal action, and requested deletion of my photographs, videos, audio recordings, and other media, acknowledging that deletion is voluntary. I had already verbally stated my intention to contact my attorney. I find this response heavy-handed, insulting to my intelligence, and unprofessional. The date discrepancy and the company's response to concerns about aggression and intimidation speak volumes. I encourage readers to examine the signed letter and USPS postmark and draw their own conclusions. A company's character is revealed when its conduct is questioned.

Always thorough clean and friendly service. Love this place…read more Highly recommend. Reasonable prices too!

I have been going to Glenview car wash for over 20 years. Prices have doubled and the service was…read moreawful. Terrible job! I will never go back.

The team did a awesome job using some state of the art ceramics. The ceramic coat on the paint…read morecreates a deep lustrous shine. I have had black cars before and none had the deep gloss of my GV60 with Gtechniq Crystal Serum. The finish repels water and dirt. Super easy to clean and then dry with a leaf blower. Like RainX, the coating on the windows sheds water with little need for wipers. What I was very pleasantly surprised by is how effective the ceramic tinting of windows and windshield turned out. It is not just hype. This stuff really blocks the heat. If you hate getting into a hot car in the summer, this is your solution. I was suspicious of putting it on the windshield, but the ceramic tint does not impair visibility in any way and blocks the infrared as advertised. To comply with Chicago regulations I did 50% on the front windows. Once again blocks the heat but not the view along with sufficient privacy when viewed from the exterior. Not cheap, but a worthy investment on an expensive vehicle. I highly recommend.

scammers. Owes me money for a job cancelled. Said they would reimburse me and never did. Good…read moretalkers

I love this car wash! This is where I always fuel up so I purchase the car wash code when I get…read moregas. I get the $20 interior/exterior wash and have always, always had great service. (I wash my car like 3 times a year so this price is totally worth it to me!) I keep my car pretty clean, but I can't speak for the toddler in the backseat. I fully appreciate that these guys do a really thorough job and never shame me for the what looks like an actual crime scene back there. Side note: one of the guys actually suggested I take a magic eraser to the yellow paint marks I got on my black vehicle from a post I may or may not have backed into. ‍ It worked! Would recommended this place to anyone! They are fast and very professional.

This car wash is the best. It is not cheap but they do an incredible job. Since my first time…read morethere my husband and daughter have brought their cars there. They agree, Glenview Best does an amazing job!

The owner Daniel is very easy to work with. They fix my car's bumper from front to back after my…read morecar accident and it is flawless. I don't even recognize any repairs made. It looks like the original. Great job! And, thank you!!!! I highly recommend them! -Susan Sanchez

These guys are good. They are reasonable and willing negotiate to a fair number. I've only brought…read morethem pay out of pocket work and each time Dan crushed his competition. The quality is what I expected from them. Dan jokes he's my "Dent-it"

Best car wash I've been to hands down. They washed my car and it looks as if they detailed it. They…read morespent a very large amount of time on the wheels and making sure the car was spotless. If you're looking for a high end hand car wash this place is worth a drive from anywhere in the Chicagoland!!! Dan the owner was extremely nice and helpful.

I would not buy a car from here again . Bought a car here looked it over everything seemed to be ok…read more. But within that week I noticed the axle had to be replaced . And rear pinion seal has to be replaced . Transfer case output, shafted rear.Had to be replaced . And a leaking rack and pinion .

I was here yesterday for my annual oil change/tire rotation (I only put like 2-3k miles on my car…read moreper year, if that). As always, impeccable service. I was there at 7:45am and all 3 service advisors were super friendly and happy for that early on a Friday :) I set up camp in the lounge to get some work done and after listening to the chef chat with other customers (again, both the chef and even the customers were all super nice and friendly) and seeing several people get some good looking food, I caved and got the French toast (it was great). I love that they don't try to upsell me. They said my car was in great shape and they didn't have any recommendations. I fully expected to have to replace my cabin filter because I'm at 21k miles and that's part of the recommended 20k service (which I didn't get). I would DIY that myself anyway, but they said everything is in good shape, so that saves me a bit of money for now. My only complaint is that I don't have memory seats because they always adjust my seats (even just for the car wash) and I can never quite get it back to my sweet spot lol. I'll keep that in mind for when I'm ready for a new car haha. I will always bring my car here and if/when I'm ready for an upgrade, I would 100% purchase from Fields. I'm just waiting for Lexus to offer another 0.0 or 0.9% financing special since I waited too long and let the my grad student rebate eligibility expire.

My wife went to do 5k maintenance on 5/11/2026. 1. Service…read moreadvisor promised that maintenance would be done within 1 hr but it actually took 3 hrs. The person kept lying that "service would be done in few mins" 2. Service rep incorrectly assumed the car was from a rental agency. 3. After maintenance, the car was sent to car wash and the car got "lost" and advisor spent 1hr finding the car and finishing the wash. Was eventually told that the car in the service line never got in the queue for wash. 4. Also noticed a wrong key was handed to another customer. Absolutely chaotic management and gross service. Will complain via survey as well as Engagement Center about this place. Will NOT return after 10k maintenance

I have had my car detailed in the past one time and did not realize how much detail these guys…read morereally pay attention to until they serviced my car. I am a nanny and always have kids in my car, meaning carpet stains, headliner stains, stains and crumbs everywhere and in every single little crack and crevice. I never would have imagined my car to be cleaned to the state it is in now to be possible until I came here. not a single spec anywhere inside the entire car, no stains on the seats or carpets, and they even thoroughly washed my cars exterior. I purchased the interior detail, however the door jambs, and whole exterior in general were thoroughly cleaned as well. I highly recommend them, the quality for the price is unbeatable!

From the owner: The Fine Line Auto Detailing provides exceptional detailing services, showing the fine line between…read moresimply cleaning, and detailing. We aim to restore your vehicles current condition, inside and out, back to or as close to how it was when you first purchased them. We always guarantee customer satisfaction before any payment has been made and try our very best with every car regardless of its condition, treating it as if it we're our own.

The detailing work itself was excellent -- our SUV looks MUCH better and it's clear a lot of time…read morewent into the job. However, the overall experience was disappointing because of how the pricing and communication were handled. We booked an interior detail online at $185 and specifically selected the "extra dirty" option because we knew the vehicle had heavy dog hair and would require extra work. We fully expected an upcharge. What we didn't expect was to be told at dropoff that the price would now be $600 after comments about it being "the dirtiest car" they had ever seen. We understand severe pet hair removal takes more time and labor, and we aren't disputing the extra work. Our issue was the lack of clear expectations beforehand. If a vehicle disclosed as "extra dirty" can end up costing more than TRIPLE the quoted amount, that should be communicated more transparently before the appointment or through a clearer pricing structure online. At the time of drop off, there was a line of cars waiting to be checked in, so we felt put on the spot and didn't have time to process such a dramatic price, so we left it (admittedly, maybe we shouldn't have). When we raised concerns about the final price at pickup, there was no willingness to discuss any adjustment. Again, the final quality of the detail was very good. But customer experience also includes the level of professionalism, transparency, and how concerns are handled when expectations (final cost) change so significantly. If you have an "extra dirty" car, my advice is to get a few quotes up front. We certainly wish we had done that!

So sadly the detail they did on my car was great -the reason these guys are getting a 1 rating is…read morebecause they should have been there till 7 PM. I got there at 5:00 pm and they had left for the day.... skies were sunny so they couldn't have the rain excuse but basically they left me without a car in an industrial park by myself and I had to Uber home and then Uber back the next day. And when I complained about it, he offered to refund me the Uber but then when I told him I live 30 minutes from there he basically seemed like he didn't believe me and gave it to me begrudgingly. Frustrated with that experience I tried to contact the owner 4 different times in the week and got no answer at all. Unfortunately this kind of service means I will never go there again -even though the guys that washed my car did a good job and I left them a tip though I'm sure the guy at the desk never gave it to them .

I was in need of assistance this evening. The staff at Trio's went out of their way to be helpful &…read morekind. They also have a great convenient mart with lots of coffee options snacks and hot food. A great stop!!!

I never leave bad reviews, but this was egregious. The car wash wasn't working, some employee comes…read moreto our car screaming at me while actively smoking a cigarette in the middle of a gas station... at first he said he was going to not even let us get a car wash and didn't offer a refund. Extremely shady business practices, rude, and dumb enough to light up a cigarette in a gas station. Should be reported to BBB and a state safety investigation.