IF they show up, the service is not bad.
My husband and I travel outside the US several times every year and hire a limo to drive us to and from the airport when our trips are longer than 3 weeks (about 12-15 times in the last 8 years).
Not once, but TWICE, this company has simply not shown up as scheduled. The first time, about a year ago, we were told the driver simply FORGOT he had a run on a Sunday. The second time, six weeks ago, we scheduled a limo for a 4:00 AM pick-up to take us to the airport for a 6:00 AM flight. Our scheduled pick-up time came and went, and since it was too early to call the business to see what happened, we sped to the airport in our own car. When we were able to talk to someone at Westwind several hours later, we were told they didn't know what happened. Later, we received a text saying the driver had overslept. We immediately replied to the text and cancelled the pick-up we had scheduled for our return from Borneo six weeks later. During our travels, we tried several times via text messages to get confirmation that our return pick-up had been cancelled, but received no replies. We finally called (from Borneo, at our expense) and spoke to the owner, Jim of Jimmy's Limousine Service, the company who purchased Westwind a few years ago. He was unaware of any no-show complaints and told us our original pick-up was still on the schedule (which we were then able to cancel). He was very apologetic, offering to reimburse us for the parking and other expenses incurred by his drivers' negligence. We declined and will no longer, under any circumstances, use this limo service.
This is NOT ACCEPTABLE, especially for a business that serves people who need to be somewhere at a specified time. Don't risk using this service! read more