do not i repeat do not use westway service ! my truck was there 1 month and 2 weeks with nothing done. i had to physically drive to the dealership to get a hold of someone in the service dept because noone would return my phone calls. another 2 weeks went by and i received 3 different stories about what was wrong with my truck with price ranging from $4500.00, then $1200.00 then $1400.00 -$1500.00 they said they got my truck repairs confused with another truck same color. i finally had enough, picked up my truck to find the windshield cracked from drivers side to passenger side and up the windshield. they fixed nothing on my truck that has been in their shop 4 different times for the same thing, no cosideration to that the problem has never been found, they have filed thousands of dollars against my extended warranty, then attempted to file another $4500 against my extended warranty for the wrong truck. took no ownership of the damage done to my windshield. we have been customer's of westway ford for 25+ years and have bought many ford vehicles, we are ford retirees as well , we have referred numerous friends and family to westway, i will make sure they all know of the treatment i received and i will never set a foot back in this dishonest dealership ! their new service director is a complete joke as they have no experience in ford vehicles, they came from acura dealership. worst mistake ever was to get rid of their old service manager/director james. you have been warned stay away from westway ford ! **this is a 0 star review!!!** read more

I had a great car buying experience. It was quick, simple and Shelby Luce was incredibly helpful. I will be coming back here for any future car purchases. I recommend anyone who is looking for a vehicle to visit Westway first! read more

Westway Ford - Car Dealers Near Me - Irving, Texas

I found a potential new truck online at Cars.com it just happened to be at Westway Ford. I sent the inquiry through Westway Ford's dealer web page. The truck shown was priced at a fair price. Not a great price, but fair. At my age and experience, I know the whole car deal BS many dealerships try. It's really embarrassing and laughable. I crunched all the numbers online. I know what my interest rate will be with pre-approved financing at my credit union. So this isn't rocket science. I know exactly how much TT&L will be at 6.25%. What I don't know is the negotiated price of the truck or what they would give me for my trade in. I did explain that I was out of town on business and am working this weekend as well. So I dove straight in and asked...what is your very best drive off price for the truck. Gulp! The dealer "add-on" game. I'm not exactly sure who I was texting with. Because he said his name was David...but the name of the phone number was Daniel...my presence at the dealership has nothing to do with negotiating the cost of a vehicle. My trade in value will not change the price of your truck. But that's the game ALL dealerships play. The difference between trade in value and the price of the vehicle being sold is profit. But over $2000.00 in dealer add ons? Paint protectant, seat protectant? All vehicles have clear coat and fabric seats are already protected. This isn't 1980... Shameful practices for a higher profit. Working people like myself, I'll just keep driving my 2013 as it's paint is protected as well as the seats. And it's in pristine mechanical and physical condition. Best wishes to Westway and thier ancient way of trying to upsell things many see through. read more

the worst dealer ship DONT buy here I bought a 2019 Tahoe about 4 months ago and they gave it to me fucked up will not buy from Here and got my credit score from 732 to a 500 just because I was not going to pay for a car that they sold me with a lot of problems read more

I went in looking for a used truck. The truck had sold earlier that day. The staff worked to find a vehicle I liked with the features I wanted. The sales manager Ryan worked extremely hard to get the price down to meet my payment goal. ( only reason not a 5 star was at the end a unprofessional comment was made about his time being valuable as well, while I was waiting on a response from my wife.) Highly recommend them as they will work to meet all your goals in a vehicle. read more

I've have been going to Westway Ford since I moved from San Antonio back I 2020, where I've ALWAYS taken my Mustang to McCombs Ford West where I have NEVER had an issue getting an oil change for ANY of the Shelbys I have owns. In the beginning I had no issues with oil changes because I always dealt with Lisset. Apparently there has been a lot of turn over because she left and there were a lot of "kids" working in the quick lane. On TWO occasions I was told they didn't have the oil filter for my vehicle, a 2018 Shelby GT350 and it had to be ordered. The second time I was told that, they didn't bother to tell me until AFTER they finished and I had to bring it back. Today I called and told them I needed to make sure they have an oil filter for a 2018 Shelby GT350, the female said she had one there (she also verified the vehicle by my phone number). I drive there and after an hour of waiting I was told by my service consultant Lakia that apparently the female who I spoke with earlier LIED(these are my words) and apparently she DID NOT check to see if they had a filter!!!! I told her that I had just called to make sure they had a filter and she even sent me a email listing John Witt (I have no idea who he is) as the advisor. Lakia told me that they would have the filter around 230 but by that time I was UPSET AND WANTED MY VEHICLE!!!! I really appreciated Lakia's understanding and the ONLY reason I am going back is because of how professional she was. But this will be my LAST TIME going to Westway Fort in Irving!!!!!!!!!!!!!!! read more

My husband and I went in looking for a new vehicle and the service was top notch! I couldn't have asked for better service, friendly, informed and truly caring. Will definitely be back for all our future vehicle needs. read more

Hands down the WORST customer service EVER! Of course, this was after they already got my money. All I needed was a simple question answered regarding the extended warranty that they talked me in to. They never answer the phone or even respond in any form or fashion. Aside from the useless online chat. I couldn't be more disappointed. read more

If you're looking to purchase a car, please ask for Daisy Fuentes! She's was very sweet and very professional! She makes it happen.

New or used cars/trucks needed I would definitely come back! Daisy Fuentes was amazing she did everything she could to get me what I wanted, within a few hours I was able to walk out with a new truck and a TV!! read more

Alex took great care of us and helped us to find the right vehicle. The process was smooth, quick, and no hassle. Would recommend this location to others looking for a vehicle. read more

I brought my Escape in for some repairs and left the dealership amazed at how well the customer service experience was. I was helped by a young lady named Lauren, I think she's one of the managers in the service dept. she was very attentive and always had a smile. She's an asset. read more

0 Stars - Fuck This Place! #2 if i could give less stars i would. after talking with sales we agreed on a price for a 2021 Ram. i told them that i would finance through my credit union. they tried for over 45 min. to convince me to finance through their finance. i told them that i would return the next day with a check from my credit union. the next day i tried calling West way ford (since 9am) to have them send over documents to finalize the sale. i could not get anyone to get me the document or return my call. 2 days later i still cant get a call back. i had my friend call just to ask about the truck, and now he cant get them to stop calling him. (what a joke) i guess my $54,000 check isn't enough for west way ford. SPECIAL THANKS FOR NOTHING going out to sales team; Kelsey Grammer Edwin Luis people if you can. finance through a credit union, you will save a lot more money than you would through their finance. as you can see they are ghosting me for a reason. read more

Denver gave exceptional customer service , & made sure I left the lot with something. He genuinely wanted to help me and helped to his full capacity & then some . Couldn't seriously thank him enough . read more

If MARKUPS, OVERPRICING, and SCAMMING CUSTOMERS were given a face, it would be this place right here. The way they deal is ridiculous they slapped an additional $12,000 markup on my Ford Maverick Lariat Hybrid truck which I ORDERED almost 6 months back, I doubt that they care even slightly about customer satisfaction. The Salesperson, Manager and I think there director Ryan none wanted to make a deal in fact he came to me and Just said he cant make things work and felt. It's best to steer clear of them at all costs if you're in the market for a new vehicle. From the instant I stepped foot into the dealership, a strange discomfort settled within me. Without delay, I inquired about the markup on the truck, only to be met with a vague explanation from the salesperson regarding "market demand". Despite my efforts to negotiate the price, they adamantly refused to compromise. I tried negotiating with the dealer, but they were completely unreasonable and unwilling to make any kind of compromise. They were rude and dismissive, and it was clear that they had no interest in providing a fair deal to their customers. I felt like I was being scammed, and it was a truly horrible experience. To make matters worse, the salesperson I was working with was incredibly dishonest. They made promises that they had no intention of keeping, and they lied to me multiple times throughout the buying process. It was clear that they were more interested in making a quick buck than building a lasting relationship with their customers. Overall they are dishonest, aggressive, and completely unprofessional. If you're looking for a new vehicle or ordering one , save yourself the trouble and find a dealer that actually cares about their customers. This dealer is a complete disaster, and I would never do business with them again. read more

Worst experience ever, Westway ford is full of liars and con-artists, don't fall for their "bait and switch", they post once price on their website, then add 23% increase when you get there for "market conditions" LOL! Crooks and liars. There's lots of alternatives in DFW with honest people, don't use Westway Ford! read more

Worse manager I ever deal with treat people like they are nothing. Sounded like he didn't care about selling cars telling me that some other people were interested on the car. He even say he didn't had time for me read more

I'm now starting to realize why Westway Ford has a low review rating compared to the other Ford dealerships in the metroplex. I was lied too multiple times and the owner claims it was just a small mistake. If you feel as a customer being lied to is a small mistake then bring your business here. After the purchase of my new truck, I had to drive to the dealership multiple times because the staff members refuse to return calls or even do their jobs correctly. I was never given an introduction on my new truck or assistance with installing the tie downs that come with the truck. Customer needs is not a priority at this dealership. The customer lounge is right next to the restrooms and that was an unpleasantville experience. I highly recommend any customer who reads this review to please do your homework before you decide to bring your business here. read more

Service Department is unbelievable. Drop car off for a simple oil change. Told hour come back 2 hours later and still have not started. What the hell is so hard about an oil change other places do in 15 min. This is not the 1st time 3rd time and LAST time read more

I'm almost 70 years old and have purchased a lot of vehicles and buy a vehicle at westway ford was the worst experience I've ever had. Made the trip from Oklahoma to purchase a used truck they had advertised on carfax. Got there and tried to sell it to me $3500.00 more than advertised. In finance you don't get any paperwork have to print your own. Since I couldn't read the fine print on a small iPad I purchased an extended warranty. After printing the paperwork I read what little the warranty covered so I called Berinice the following Monday to cancel the warranty and their negligence to turn in the cancellation for within the 30 day grace period it cost me $503.00 plus they had refund sent to them instead of sending it to the finance company. I left several messages for general manager to call me because he never answers his phone but never received a call. I had to get attorney involved to get money sent to finance company. I truly believe they planned on keeping the money. If there was some negative stars I would give them a minus five read more

Advertised price on the website means nothing. I saw a vehicle I wanted on the website and went to purchase the vehicle only to be told there is a "premium" of 5K on the vehicle. Of course with Covid you have to do your shopping online. Bait and switch all the way AVOID! Plenty of other honest dealers around read more

Stopped in to see a red F150.. the bearded one, Paul was quite knowledgable. Wish more of them were this respectful and patient with us older folks. read more

I received horrible care. I waited for over 3 hours and the heat was broken in the building. After waiting, I went to speak with a representative and come to find out my car hadn't even been looked at yet when I was told 2.5 hrs max. I had an appointment scheduled, but they disregarded my appointment. The professionals were very kind and understanding, however, completely disorganized and a bad location. read more

Came in last month, and was so grateful for the assistance Christian Martinez took care of my Flex. I had a few concerns on my battery, brakes, yearly inspection, and my regular oil change. He was able to assess all my concerns and gave me the peace of mind of knowing my car was all good. Any other place or other rep probably would had me purchasing all new brakes and a battery. An expense that I saved. As for time, I dropped off that morning and the shuttle with Salvador(driver) to and from work was an added bonus. Definitely will come back, finally glad to have a service rep here that looks out for his customers. Don't forget to mention you see reviews. That always gives that rep that added bonus of feeling known, I know I do with my job.(that feeling of being acknowledged) As to my other fellow buyers, I definitely recommend talking to Paris Mash, he has been there for years, and he always takes care of my buying needs. read more

Travis is the man, got me the deal I wanted and did everything he could to get it in my price range. I had no bad experience with this place whatsoever, they were very patient and understood what I was asking and they did great. I'd recommend this place to anyone but if you had to choose a salesman choose Travis! Dudes a freaking rockstar! read more

Place is SHADY!!! My husband & I found a car we were interested in on cars.com, so we set up a day & time to check it out. We brought our kids out during this whole quarantine thing, so my husband went inside to meet the guy while I sat in our car with the kids. The guy asked him to fill out some paperwork, and my husband TOLD HIM, we're just here to look at this car, *WE DO NOT WANT TO APPLY FOR CREDIT* since we're going to finance through our bank. This guy, THIS GUY, assured my husband our credit will not be pulled. While I'm still in the car with the kids, I get a notification from capital one there is a new inquiry on my credit report from Westway. SERIOUSLY??! First of all, my husband made it clear we did NOT want to apply for credit. Second, I did not sign a damn thing saying they COULD pull my credit. I called my husband, who was still inside, and told him they already pulled it. THE GUY told him oh don't worry, it wasn't a hard pull. (Come to find out, it sure as hell was, and our credit took a hit while we're in the middle of trying to repair it.) ANYWAY, after we were assured over & over our credit won't be affected, the guy says he'll go get the car so we can check it out. But wouldn't ya know it, the car we liked sold *just* that morning. Shucks. -_- So he brings out what he called a "similar" car that was over DOUBLE our budget and had none of the things we needed. Despite his best efforts to sell us this particular car, we got the hell out of there before one of us lost our temper. So we dragged out our young kids, waited in the car for an hour while Westway pulled (and ultimately impacted) our credit without authorization, for a car we didn't want and couldn't afford. read more

Westway Ford is working diligently to complete my repairs, resolve the issues, and maintaining open lines of communication. I will update the review upon completion of the issue. read more

Westway Ford - Mustang Cobra 500. - Car Dealers Near Me - Irving, Texas

I was visiting my brother in Irving for the weekend and before I drove back home to Baton Rouge which is an 8 hour drive I noticed my check engine light was on. I brought my Ford F-150 truck over to Westway Ford in Irving at 7:30am Monday, March 8. I had never been there before and never met anyone from there. I was greeted by Christian Martinez and he answered all of my questions in a professional manner, was very courteous and sent me text updates through out the day. He knew I could not drive 8 hours with my truck in the condition it was. Christian is a true asset to this business! I was blown away by his excellent customer service. He did an outstanding job! I got my truck back the same day and he even put my truck through the wash for me! Thank you! read more

False Advertisers. Very interesting group. I was passed from an internet inquiry to sales person named Mathew Winters. Very Shady practices. They sent me 4 trucks and I asked to have them priced. As well as provided information on my trade. He told he was not the price guy and that in order to get the best price i need to come into the dealership. In the middle of a pandemic? I then spoke to Jaun? he was even worse. Told me i could not do a virtual buying experience and when i questioned the truck pricing in the facebook ad, i was told ummmmm. This place is shady. Their team does not honor their word, nor do they have any interest in sell you a car at their advertised pricing. Stay way! These guys are exactly as advertised. There is a reason why most people rate them a 1. I would have given the unethical practices a zero. read more

I would like to thank Westway Ford for not allowing me to test drive the Mach-E GT. I wanted to compare it to the Tesla Model Y performance that I drove I few weeks back. They told me it is a rare car and could not test drive it. BS...it's just that you don't have enough. Can't wait to get my Model Y performance. read more

Price for the vehicle purchased was very good. Other than that, there's not much positive to say. - The dealer added $4k to the price listed online. I was ultimately able to have this removed but being blindsided by a huge up charge was upsetting. Don't list a vehicle for one price online then increase it as soon as I walk thru the door. Sleezy. - The dealer did not fill up the gas tank of the vehicle purchased. Apparently used cars get 5 gallons and only new cars get a full tank upon purchase. Incredibly cheap move. - After I purchased the vehicle and had given them my trade in, I drove across town to provide them the 2nd set of keys for my trade-in. This was when I was told that I would not be getting a full tank. Had I know the dealer only provides 5 gallons of gas, I wouldn't have bothered. Overall, if the price is good, get your car here but be prepared to have a $4+ fee added on to the advertised price. read more

First contact with the service Dept did not go well. Received a recall notice in the mail that told me the parts are in and to call a dealership to schedule apt. Since this is the closest I called and was told that this recall was not ready to be done and he was not aware of it but I could bring my car in for him to see if it could be done. He checked his e mail and again said it was not to be done yet ( even after I read the letter to him ) he said I need to bring the truck in and leave it with them for the day . So I hung up It is now January and decided to give them a second chance . Called into the service Dept again this time read the letter and was told they could do it and I needed to set up An appointment . Dropped off truck today. Everything was great . read more

I have been a loyal customer and brand advocate of Ford for over 5 years, but recently I encountered some extremely poor customer service at Westway Ford. After getting my car serviced this past weekend for a new battery, I was blatantly lied to over the phone by multiple service advisors that my car was "being diagnosed" and that it would be available to pick up soon. I then get a call that they cannot find my car on the dealership lot. I went 2+ days without my vehicle and it was all due to their incompetence and neglect. The poor service I received is unacceptable and I will never step foot in this dealership again. read more

We drove to Westway Ford from east Texas because we saw an F-350 on their website that matched everything we wanted, when we got there we found the truck and test drove it (window sticker matched exactly what the internet said). Once we went inside to deal with the salesman he informed us that there was a $20,000 market adjustment on the truck. I understand that there are market adjustments on trucks at some places due to the lack of new trucks being produced but that was obnoxious... not to mention the false advertisement not only online but also on their window stickers. We refused to pay it and the guy came back and said that someone else was coming to look at the truck that was willing to pay the prices (yet another lie, the truck is still on the lot). We got up and left... what a waste of our day driving all the way out there. The very next day we found a truck and bought it at MSRP. This place is the typical sleezy car sales lot... dishonest. Do NOT do business with them. In reply to the comment left.... Customer service was contacted voicemail was left and no response. Again... this dealership is your typical sleezy car sales lot. read more

Went to look at the Mach E and maybe get one. Saw "market adjustment" of 20k for all models except the GT, which was 25k. Forget that. For that price, I can get a luxury brand electric vehicle. If this had been posted on their website, I wouldn't have made the trip to their facility. read more

WORST CUSTOMER SERVICE EVER TILL DATE!!!!!!. The sales persons here do not respect the customers time and don't have bare minimum sense of how they should treat their customers. The sales person James called us about a new mustang Mach e and we exchanged calls and messages today and we mentioned that we were on our way to look at the car after he told that its better to come and visit the showroom instead of discussing the prices on the phone. He didn't give us a price on the phone or text but wanted us to come here to discuss the prices. We took a cab from Plano to Irving. We waited for him to show up and after he sat us in and took our information for like 5 -8 mins he asks that we were also interested in another car other than the Mach E. And we thought he was asking this information to put on the paper but Then he tells us that Mach E was sold out. He knew we were here for that car He tells us that it was sold out after sitting us in and filling the information and asking if we were interested in the other car? He should have told us the moment we talked and apologized that that Mach e we were interested in was sold out!! He wanted to make a sale that's all and don't care about our time or have the minimum sense to respect us! We asked to meet with the manager but he didn't show up for more than half n hour and we are really pissed out the way the customers are treated around here. We feel so bad to be treated this way! We would have looked at the other options if he was nice enough. We would never ever buy a ford. They just lost a customer I personally do not recommend anyone to go buy at this location at least! Clearly wasted 2 hours on a Labor Day holiday at ford west way and walked out with feeling disrespected and nothing in hands!!! read more

Seems like there's plenty of poor reviews for this shop already, but why not add another. Service is rubbish, responses are non-existent, very shady/transactional crew here. I purchased a truck that was advertised as having leather seats. Upon discovering they were seat covers, the sales manager (Gerson Gomal, who I assume no longer works for Westway since he's been radio silent) informed me that the dealership would simply cut a check to cover the cost of having leather seats installed. After stating this info to me in writing I was no longer able to get ahold of Gerson and reached out to the GM. The GM informed me that he would not honor this agreement, however he did offer to buy-back the truck for what I paid + the cost of leather seat installation. I assume the GM wanted to take advantage of the increased value of used vehicles due to the semi-conductor/shipping shortages and new he could RE-sell my truck for much more than I paid. If not, he shouldn't have had any problem cutting the check for the leather seats as it's a wash from a cash-outlay stance. To wrap things up I'll just say steer clear of the Westway muppets, not the brightest guys, but have to give them props on their opportunistically deceitful approach to business. Cheers guys. read more

Crooks! I have purchased a couple of vehicles from this place ,but i wont do it again. I called to check on the price of a fender liner for my mustang. I was quoted $120.00 plus tax .I asked about the labor to install, $159.00 for each hour and it was going to take up to 2 hours! Crooks! I bought the part on line for $21.00 and a mechanic installed it in 15 min for $30.00!! This place is nothing but a den full of lying thieves! I will not service my car there again! Patricia Young 2148834084 read more

Called about a truck that was posted on their webpage with an advertised MSRP. Called and talked to a salesman and told them I'd take the truck. Got ready to leave a few hours later and called to make sure the truck was still available, at the advertised price. The salesman wasn't sure about the price so he needed to ask his manager. He got back to me and told me that his manager wanted him to let me know that the vehicle I wanted (a pickup truck) was hard to come by, and there would be a premium added of $10-15 thousand over MSRP, but he wasn't sure exactly how much until I came to get it. Needless to say, I told them to shove it! That's the worst case of bait and switch false advertisement I've ever seen. We have a fleet of Ford Trucks, and I've never had anything this deceiving happen at any other dealership. Avoid Westway unless you like being deceived and lied to. read more

Dealer mark up on cars you order. They will not tell you till your car arrives. Crooks.