Bill, the carpet "Pro" just hung up on me after I asked him when I can expect a call back.....
On new years day a family/friend stayed overnight with his dog who snuck onto the couch and peed. Fortunately, our friend was responsible enough to call out a pro to clean up the mess his dog made.
Unfortunately, he called Bill.
Bill quoted us a huge sum to eliminate the urine (way more than a stanley steamer would cost). When questioned about this fee, he told us about his certifications and how he guaranteed there would be no smell! and that was where any professionalism ends.
Bill "completed" the job. Doused the coushins with a proprietary chemical, did not suck it out with any tool, and left our largest couch cushion soaking wet, just saturated. (with blowers on it) and smelling STRONGLY of chemicals. He asked if we could leave it in the garage while it dried. I had to convince him that leaving it out, wet as it was was not acceptable and so he agreed to leave his blowers behind to help it dry.
The next day, the coushin(s) were dried, but still reeked of chemical. Now my living room AND my garage smelled and the coushins were the source. Additionally , the coushins had become dry and crusty where treated and left a film on my hand when I touched it.
Bill came out again to collect his blowers, and my wife pointed this out to him. He asked if we could store them in a closet for a while longer. My wife objected , beginning to sense that we had become involved with a shyster. (surprise.... we had)
So instead, Bill took oiur coushins home with him, said he'd fix it and return them to us.
Friday, he brought our cushins back wrapped in brown butcher paper and masking tape, unloaded them in my living room and said 'there you go'.... when I started to object he asked "Oh, do you want me to put it back together for you?"
As I unwrapped my cushins , I told him what an unprofessional job I felt he had done. Pointed out that the cushins STILL smelled despite his "CERTIFIED PROFESSIONAL GAURANTEE" that it would not as I unwrapped them from their cocoon he was going to leave behind. Cushins STILL smelled. STILL stiff to the touch leaving a film on my hand.
I told him I was very unsatisfied with his work. He asked what he could do to make me satisfied, and I told him a full refund or I'd see him in small claims court. He said "Let me make a phone call and I'll call you back" and scurried away.
I called him back an hour later and I asked if he made that phone call..
"What phone call?" he asked. ...
I told him "the phone call you said you were going to make when you left my house"
clearly he hadn't
So I asked him when I could expect to hear back. He said "as soon as possible". I told him that wasn't an acceptable response. Would it be end of day? Two days? ... what ?
Silence.
"Ok Bill..." i said "if I haven't heard from you by the end of today.. even if its to tell me you're still trying to reach whoever it is your trying to reach, I'm going to assume you've disappeard on me"
Bill the Carpet "PRO" then hung up on me.
I've had this review queued up over the weekend to give him a chance to contact me. He has not. I have a carpet cleaner of my own that I've been going over the coushins with over and over for the duration of the weekend using MY time and MY equipment now.. I'm making progress... I bet another 4-5 days of going over it and I might get the dry crust off. who knows.
anyway 0 of 10 , would not recommend. read more
