What can I say about this place? It's a privately owned sub agency that administers title transfers…read moreand trip permits. We bought a car in Idaho and drove it all the way here from Boise with no plates. (For those who don't know, in Idaho the plates don't go with the car when it's sold; they stay with the original owner). We found out that Westside is open until 7:00 pm on Saturday! Score! The ladies here are really great - they tried to help us transfer the title but couldn't do it because our car needed an emissions test. But they did help us by giving us a trip permit AND printing and certifying our title transfer paperwork so both of us didn't have to show up at the title office to sign paperwork in Ballard. Awesome! The office also wasn't busy when we walked in about an hour before closing. Yes! Before this review becomes a full-fledged 80's cartoon, I will just say that it was a great all-around experience for a very niche need. Fantastic!

Waiting for 30 minutes here. Huge line in the lobby and the second gal leaves for lunch. It's…read moretaking them 20 minutes to help one person. Poor customer service!

Fast service great prices and they are honest to me that makes them Ten Stars......... Nobody needs…read moreto get ripped off by a shop they can't trust.

Nina was super helpful, explained everything and was quick! Thank you so much! Excellent service.read more

As I walked into ste #1 to obtain help, I noted that no one else was waiting; one representative…read more(in the middle booth) had an open chair but she was on the phone. I stood by the wall opposite from her window, holding the next-in-line ticket, waiting calmly & patiently, in her direct line of sight. After about 5 minutes she got off the phone, glanced briefly at me & looked away, & said "next". I stepped up. Another client had just entered - a young man. The representative looked at me & said "I believe he was here first". The young man looked surprised & said "no, she (pointing at me) was" & I stepped forwarded & sat down. I commented that perhaps she hadn't seen me...& the representative said, "oh, I saw you..." in a not-very-pleasant tone. She did take care of what I needed, but she clearly had taken an immediate dislike to me & did not want to help me. I have no idea why, as I was polite, pleasant, smiled, & did not complain about having to wait - didn't act impatient (I had plenty of time & was relaxed) - just puzzled by her attitude! I have never gotten that kind of reaction from a business before!!!!! That young woman clearly did not want to help me! She made it very clear....& I'd love to know why! I am a neatly dressed, 60+ local gal, Very average & generally easy-going & pleasant. I'm not used to having anyone take such an instant dislike to me! She did help me with what I needed, which is good, however.

They have always been helpful and I was able to accomplish any business I need to complete.read more

Went in to renew my license. I was wearing a sling on one arm as I had recently broken my shoulder…read more The woman helping me took my picture, asked how many years I wanted to renew and told me the cost. As I'm getting out my wallet, she looks at my arm and asks "what's that about"? I explain and she says "oh, ok, come back when it's healed. I'll make a note in our system." Huh??? Absolutely unbelievable. HORRIBLE EXPERIENCE.

We had an appointment today showed up with everything needed to get an enhanced license. They would…read morenot accept eStatements as proof of residence even though we don't receive any statements through mail. Wouldn't let us print our statements and come back made us reschedule for another day! Super frustrating!

On Friday, 10/25/2024 at 1:30PM my husband and I went to renew my disability placard (have to every…read more5 years). Our # was 64 and there were some folks waiting before us. The flow of service was quick & our wait time was about 10 minutes or less. I had some questions regarding the process & the staff member was: very courteous, kind, intelligent, informative & pleasant! Our business took about 5 minutes (even with my questions) & we were on our way to complete the rest of our errands. This was a great start to our errands running day!

It went very well! They were very efficient and helpful, even when I had some of the wrong…read moredocuments. They helped me to know what way was up.

Poor over the phone encounter. Hopefully better in person, at which point I will revise my review.read more

From the owner: Vehicle Licensing (i.e. license plates, tabs, titles, etc.), Recording (i.e. marriage licensing,…read moreplats, documents, etc.), and Elections/Voter Registration.