Walked in ready to buy a gun... This place has the worst customer service. I asked to see an item…read moreand the worker ignored me and proceeded to help a customer who came after me.... I went to Turner's and had a much better experience/ smooth checkout process.

I have been a dedicated and loyal customer of Dirty Bird for YEARS. They have all the parts you…read morecould be looking for with a large selections.But I have noticed a steep decline in their customer service, it's extremely frustrating as I'm interested in keeping my spending local but the staff is making it difficult. There's a lack of urgency, staff will blatantly ignore you (even when it's first come first serve) , the staff act like they are burdened by any questions or inquiries, and they never answer the darn phone. One of the guys who used to help us often Austin was/is always so helpful, friendly, and goes above and beyond. I really don't want to take my business elsewhere but the decline is pushing that direction.

Randy is the best customer service I've ever had. Very helpful very knowledgeable. He makes you…read morefeel like you're at home and you're one of the family. I highly recommend purchasing all your firearm and accessory needs from Randy the Marshall.

It is difficult to explain the great feeling that comes over you when your leaving Randy's shop…read morewith a new firearm. It's a sense of satisfaction and trust that seems to only come when your dealing with family which now and days is hard to find. All of your questions answered and your concerns laid to rest. How many people in general take the time to do that, especially perfect strangers. If you haven't understood this message by now, I have had great experiences dealing with Randy Walker and am now loyal to the cause under his guidance. A wealth of knowledge and sense of family along with great prices is what you will encounter here. I rarely post comments on these pages, but felt this one was well worth it. Don't just take my word for it, come see for yourself you won't be disappointed.

I've always wanted to get back into shooting after leaving the military. I decided to check out…read moreMcfarland Firearms since they were close by. They handled all my questions about owning a firearm and precautions I need to take. I got my firearm permit here as well. The staff here is very knowledgeable on all the equipment they offer. I also purchased a KAHR CW9 for a great price. Really a great place to get your foot in the door if you plan on owning a firearm.

Great people great prices give these guys a call . AllAmerican gun shop . Guns ammo and great…read moreservice

I have thought long and hard about posting this review. I truly am a huge supporter of any local…read morebusiness, but the end result was too disappointing. I have to leave this review. I try to support small local businesses whenever I can, especially ones in my own neighborhood. In early January I stopped into Addax Tactical while I was out riding my e-bike with my dog. The staff were friendly, they were cool about my dog being there, and they even let me bring my bike inside. My first impression was positive. A little later I went back to order a rifle. I wanted a Henry Big Boy .357 Lever Action Rifle. They didn't have it in stock, and I was told it would take about two to three weeks to arrive because the SHOT Show convention was coming up. While doing the paperwork, I also decided to purchase a Ruger 10/22 so I could complete both purchases with a single background check. I left a deposit of about $1,200 toward roughly $2,000 total for the two rifles. Both rifles are very standard models that most gun stores typically have available or can obtain quickly. I could have easily purchased them elsewhere, but I made a deliberate choice to support a smaller shop in my neighborhood and was willing to wait the extra couple of weeks. Based on the timeline I was given, I expected the rifles to arrive by late January and to have them in my possession by mid-February after the required 10-day waiting period. That didn't happen. After three weeks I called to check on the order. Nothing had arrived yet. I waited another week and called again. Still nothing. The responses were always very casual, with little explanation other than that the rifles had been ordered. Around six weeks into the process, I was told the Ruger had arrived but they hadn't called because they assumed I wanted to pick up both rifles at the same time. I went in immediately and started the paperwork to take possession of the Ruger. During that visit I learned something that had never been mentioned before: the Henry rifle had not actually shipped yet, and the shop generally places firearm orders in batches rather than ordering individual rifles. This was the first time I had heard that, even though the original estimate had been two to three weeks. At that point I agreed to upgrade to the octagonal-barrel version of the Henry since I had always wanted that model anyway, and I was told the change would not affect the delivery timeline. After the 10-day waiting period I picked up the Ruger and again asked about the Henry. The answer was still that it had not arrived yet. By this point we were about eight weeks into the process, with no clear timeline. About a week later I called again and received the same answer. At that point I decided to cancel the Henry order and request a refund. I was told the refund would come from accounting and that I should expect a check in two to three weeks. After two weeks I called again and was told it could take up to 30 days. I eventually went to the shop in person to check on the refund. This time I was told I could not bring my bike or dog inside, even though I had been there several times before with both and it had never been an issue. Eventually I received a call saying the refund check had arrived. For the sake of transparency, I'm writing this from memory without the receipts directly in front of me, so the dollar amounts may be off by a few dollars either way, but the numbers below are very close to what was paid and refunded. When I picked up the check, the amount returned was about $370 out of the roughly $1,200 deposit I had paid. That means that after roughly 12 weeks, the final outcome of this transaction is that I effectively ended up with a $830 Ruger 10/22 -- a rifle that typically sells for a few hundred dollars at most gun shops. Even assuming some type of restocking fee, it's difficult to understand how that result makes sense, particularly for a rifle that, according to the shop, had not even shipped yet when I cancelled the order. I went into this purchase specifically because I wanted to support a small neighborhood business like Addax Tactical and was willing to wait longer than usual to do so. Unfortunately, after the delays, the lack of clear communication about how orders were handled, and the final refund outcome, the entire experience ended up being extremely frustrating. If you're considering ordering a firearm here, my advice would simply be to make sure you clearly understand the ordering process, timeline expectations, and refund policies before leaving a deposit. Posting this simply to document my experience so other customers know what to expect when placing a special order here.

Long time client. Counter dude very helpful 5 stars. The dude that came out the back stating "I…read morecannot dry fire, only at the range" ruined the sell 100% Im a trigger guy, so going from glock universe to other triggers is a big deal. Dry fire/ trigger pull/ reset is important. I get the remark, just understand what customer needs are first then, ‍

Cobra Tactical is awesome! Scheduling can be a nightmare for me because my schedule is…read moreunpredictable. The team at Cobra Tactical went above and beyond to accommodate my schedule and set up private training for me. Prior to my training session, I sent Naomi a list of ammo and other items that I wanted to purchase for the session. When I arrived, Naomi already had my entire order perfectly organized in a box and ready to go. I was super lucky to have Dave as my instructor. The class session was very informative and focused on topics that actually mattered. The range session was really where Dave really separated himself from the pack. Training sessions that I have previously done with other instructors were very basic and focused on standing still and aiming at a paper target. Dave takes a much more tactical approach. By the end of my training, I felt very comfortable drawing from a holster and shooting while moving, even with distractions. This training was worth every penny. I can't wait to do more training sessions!

All staff members are friendly and supportive. Atticus was very informative and professional…read morewalking me through all the required paperwork. I appreciate having all my questions answered with suggestions providing other helpful alternatives. I really appreciate the size of this store as a proud veteran support local veteran-owned businesses. All in all, Cobra Tactical made my purchasing experiences simple and highly recommend. Rick

I purchased a pistol online in March 2025 and had it sent to Far West to pick up and complete the…read moreCalifornia paperwork. I have had several satisfactory experiences with Far West over the years. I met with Daniel in late March and paid almost $200 to take care of registration etc. I was to pick up the pistol in early April but apparently he has abandoned the business as there is no one in the shop whenever I go by and no answer to phone or emails. I am out over $700 now and have no idea where Daniel or my pistol have gone. I have filed a report of theft with SBPD and recommend others do the same if they have property stuck at Far West. Good Luck!

Beware! Do not use this place as your FFL. They have abandoned the store. Multiple UPS/FedEx…read moretickets pile up on the door regularly. I purchased a Henry .22 from here back in March 2025 and still haven't received it. He doesn't answer phone calls, is never open and has just completely disappeared. I had to take him to small claims court. Stay away from this business.

A very conscientious and thorough business. I was very impressed. Will definitely go backread more

If it were possible to leave 10 stars I would. I have been searching for a particular gun since…read more2018 when they first came out and were legal in CA. Today I called this business for the first time, and I am simply blown away (no pun intended). This is a "one man show" business (like mine is), and Courtland (the owner) wears all hats. Of course you must make an appointment (like most other gun stores since the China virus arrived), but I would imagine this is Courtland's regular policy, as is THE only guy. Although I have not yet purchased from him, this will be my exclusive gun shop from now until if or when I leave CA. As you speak with Courtland you immediately recognize that he is extremely knowledgeable (as you might hope since he IS the store owner), and he seems to be an extraordinarily straight shooter. If he had what I was looking for I would be there now to purchase it. But like so many other gun stores, his inventory is quite limited at the moment. However, Courtland is happy to try to locate the gun you are looking for with his 4 distributors, plus other websites like GunBroker.com, and he will notify you and order the gun the next day upon arrival. The majority of Courtland's customers seem to be in law enforcement, but he also sells to non-professionals (by appointment). When I asked him about the best personal carry semi-auto pistol he would recommend, he told me his first choice. However, when I NEXT mentioned that I MAY relocate to Arizona, he switched his recommendation to a different gun due to the fact that it could also receive a much larger magazine as compared to CA. He is also going to call all 4 of his distributors, and if they don't have one they will order it notify him once received. WOW! I have been looking for this particular gun for over 3 years, and have called numerous other stores, and this is the ONLY dealer who not only gives you the time of day, but in fact WORKS for you to help you to find what you are looking for. At this point I am happy reminded of what a similar store might look like back in Mayberry in 1966. I would imagine that this is the type of service I MIGHT expect, but never in these times! This is now the ONLY gun store I will do business with as long as I stay in CA! THANK YOU COURTLAND, AND GOD BLESS YOU!!!

2nd 5-star Review:…read more I'm in love with GUNS DIRECT. I LOVE THIS PLACE AND THE CUSTOMER SERVICE I ALWAYS GET HERE. Since my first purchase, I've returned for a rifle with a fixed mag, which I learned before picking up I could have converted to "featureless", so I could use replaceable mags. I asked Ramiro about this, and that's how I learned Ramiro is an armorer, and he walked me through the conversion. He sold me what I later found was the best featureless grip handle on the market, and then he completed the conversion for free with my purchase of the grip handle, and my 2 new replaceable mags. I've really appreciated Ramiro's advice, insights, and the personal experience Ramiro has shared with me , which has all turned out to be valid and true. I have the bruises to prove it. I wanted a KSG. That's how I found GD. Thats how I met Ramiro. He didn't lie to me. He warned me about the recoil on a pump action shotgun like the KSG. I said I'd get used to it. He asked if I was sure. I said "I have to." So not only did he sell me a KSG, he stopped me from getting the scratched unit I was looking at, and got me a blemish-free KSG. As a newbie with no mentor to walk me into this world, I was willing to just buy whatever a knowledgeable salesman would sell me, simply accepting that a scratch was just how firearms sales can sometimes be--but Ramiro didn't let that happen. Ramiro really has been a great guide. He helped me pick my first 9mm--S&W M&P 2.0-and it's such a great firearm. It's solid. Reliable. Accurate. Comfortable. Looks cool. Comes with switchable grips. I bought Trijicon night sights on Amazon, and took over a month to make my way to GD for the install, only to find I had bought sights for the wrong S&W 9mm. Since it had been over 30 days, I couldn't return them, but Ramiro not only found me an alternative option (Ameriglo optic compatible GRM tritium) night sights--but also included the install with the purchase. I love my new Ameriglo night sights on my M&P 2.0 9mm! What a difference. And great bang for your buck. And they are optic-ready sights, so I can add the red dot later on. I appreciated being guided so knowledgeably. I follow Ramiro's lead confidently. And while I was there doing this, Ramiro asks me if I had with me the adapters that came with the streamlight I had on my 9mm, because he was offering to fix the streamlight I improperly installed on my 9mm (which was sticking out too far). I did not have them, so he offered to fix it for me if I just brought the adapters. I really appreciated Ramiro's offer, but more importantly I appreciated him pointing out to me my improper installation. I soon realized I could fix it myself. I've since fixed it, and I have yet again Ramiro to thank. To be clear, every single rep at GD has been helpful and totally professional. I've really appreciated the service I've received. Alonso, Danny, Jerry, Sherri, Alex all super helpful professionals. Alonso and Danny both remembered my name, which is shocking because this place is popular. I love love love Guns Direct. My gun shop for life! I already have my eye on two more firearms, and Jerry even has me thinking about a revolver. And Ramiro makes me want a semiautomatic shotgun. I love it!

The real pros on the block. Unlike the ones with world in their name…read more.. They are busy like everyone else but they handle you with kindness, never rude. Great value, great selection.