My gold chain with a pendant that I wear every day broke last week. I took it in for repair…read moreyesterday and picked it up today. The owners were very friendly and my pendant was sparkling when I got it back. I have purchased jewelry and taken jewelry here for repair before. I feel lucky to have a quality, trusted jeweler nearby. I highly recommend.

Mike replaced my watch battery for only $20. Thanks Mike! It only took a few minutes and I was out…read moreof there!

Ok so, I have a nice sword that was made in Oaxaca by the guy who made the swords for the Conan The…read moreBarbarian movie. The hand guard at the handle is an eagle biting the head of a snake. I took it up to the 5th floor because I wanted to put Ruby's in the eyes of the eagle. I sat down with Carl and we went over options, real vs manufactured, low grade vs high etc. I had a budget of $600 and he found a pair of beautiful Ruby's for $600. Perfect, I leave the sword and wait for his call. A week later Carl called me and I went straight over to pick it up. I get there and Carl has this kind of sad/anxious look on his face. That's when he hit me with it, "I quoted you the wrong price, it's $600 for each stone not $600 total". I'm now thinking I can't pay for this now and they're already installed. He then continues, I know you had a budget and if I got it right you would have turned down the $1200 price tag. So, I'm honoring my quote of $600 and here's your sword. I didn't know what to say, what do you say? I had made some extra side $ the day before that was my pocket money for the next week. I pulled out the $100 I made and handed it to him. He tried to refuse but I placed it in his hand and let go. I apologized and said that's all the money I have. He thanked me for my business and gained a customer for life that day. And a big promoter, as I love showing off the sword and telling the story. It made 2 people that I told it to go buy their watches from him.

Amazing customer service and care. I called and had…read morequestion about my Citizens Eco Drive watch and about removing a link and they were very helpful over the phone game invited me in even though I purchase the watch elsewhere. When I went in, and yes you can find them on the 5th floor like the catchy commercials, I was greeted by friendly Carl and he took great care of me and had me in and out quickly. Great experience and I know they definitely earned my business here for future purchases

I took my watch to Valencia Time Center because the band was broken, and I had a great experience…read more They fixed the links very quickly, and the pricing was very reasonable. The customer service was excellent--friendly, efficient, and professional. I really appreciated how fast and well the repair was done. I will definitely be coming back if I ever need anything fixed again. Highly recommend!

Great, quick service. Great pricing. Good customer service. Will definitely come back. Appreciate…read morethe help resizing a few watches and changing batteries.

10 out of 10 customer service 10 out of 10 watch battery…read morereplacement 10 out of 10 10 out of 10 environment 10 out of 10 cleanliness 10 out of 10 watch inventory Owner had so many watches that were from New to Vintage Most definitely recommended. He has jewelry for men and women, necklaces, and bracelets for both genders.

This is the place! Great vintage watches for sale. Amazing service. Seiko and Hamilton authorized…read moredealer. Go in and say hello. Walk out with a smile on your face and something special on your wrist.

I took an item in to have engraved, the lady at the counter explained it to me that what I wanted,…read morethey did it differently than what was existing and that it would be different than the original . Gave me the name and phone number for someone who could do it the way I wanted

Just thought it was rude that I got there and the employee saw me and it was a little more than 30…read moreminutes before they're supposed to close and they wouldn't open the door for me. I'm just not used to treatment. It's not like I was there in the nick of time, it was 30 minutes before they were supposed to close explanation or anything. I don't live that close so I was just really annoyed.

I purchased a new platinum oval engagement ring after outgrowing my original. Tyler was very…read morepatient and helpful. He found a perfect diamond and I love the ring. I highly recommend!

I needed a new battery for one of my Tag Heuer non-automatic watches. In the past, on one occasion,…read moreI had to send the watch to the TH service center for repair after an inept "jeweler" damaged the watch simply changing the battery. Since Rogers Jewelry in SLO is an authorized dealer for Tag Heuer, one can take comfort that they will do the job correctly. Alessandra, the assistant manager, was efficient, knowledgeable and helpful.

Called around to a couple of places that serviced Seiko in the area and I'm so glad I ended up…read moregoing with Timekeeper. Their service is impeccable and I was met with the utmost respect. They needed to remove a few links from my watch and the price was super reasonable at $15 (while another place quoted me $35). I was basically in and out of the store in under 10 min. Will definitely be back if needed and wouldn't hesitate to recommend Timekeeper to others!

Stopped in to get a new strap for a thrifted watch and they were super helpful. They pulled out a…read morefew options that actually matched my style and what I had in mind, and were really patient while I went back and forth deciding. They also helped me set the date and time, which I had no idea how to do on this kind of watch.

Very nice lady that helped me. She was patient, very friendly, they have a lot of types of clocks…read more All are beautiful and authentic and they offer years of warranty. The same owners have been there over 20 yrs. I will definitely be buying there again Good prices and great service Highly recommended

Cute little clock shop in Solvang with many different timekeeping items, and other miscellaneous…read moreitems. Great prices and friendly service.

We have been going to The Time Shop for over 20 years. The owner, Kingo, is very honest and…read moretalented. He will tell you if your watch or clock isn't worth fixing, rather than charging you and arms and a leg. He'll tell you to buy a new one, because it would be cheaper. If it's sentimental to you though, he'll be happy to fix it. His prices are very fair. We moved to Las Vegas now, but when we go back to CA to visit family and friends, we bring our watches to him to repair, size a watch band, or just to replace a battery. It's a hard to find little place in a strip center, but worth the search.

Very rude interaction. After trying to get my watch to work for 20 minutes, he said he couldn't fix…read moreit (understandable). I tried to give him 10 dollars for his attempt and instead of taking it, he shood me away like a dog. Will not be returning.