I recently purchased a condo that needed some remodeling and I decided to start with the floors…read more Replacing the old ugly carpeting with new vinyl flooring was a priority. The first place I went was to one of the major home improvement retail stores but I didn't get the help that I was looking for and there always seemed to be an issue. I decided to try a smaller local company that specialized in flooring and has been around for a long time but there were issues with them too. At this point, I started to get a little frustrated but I needed floors so I decided to try Total Flooring in Homer Glen. As soon as I walked in, I was immediately greeted by one of their employees. He introduced himself and told me his name was John and that he'd be more than happy to help me out with whatever I needed. I began by explaining what I was looking for and trying to do as well as the issues I had dealing with the other companies. John listened to everything I said and then reassured me that he'd be able to help me out and guaranteed me that I'd be happy with the outcome. John began helping me from that first day and stayed in constant communication throughout the entire process. On the day of installation, John was also able to find the time and stopped by while on his way to work just to make sure everything was going as planned. After all the issues I had with the other companies it was finally my turn to have an issue. The prior night I ran into a situation that caused me to fall behind with several things that I needed to do prior to the install. John and the supervisor of the install crew quickly came up with several options and within a matter of minutes there was a new plan and the installation was back on track. The install crew took over and was amazing. Juan was the supervisor and Carlos and Noe were his crew members. They immediately got to work and when I say work these guys worked. With the improvised changes, I was able to finish taking care of the things I needed to do in one area of the condo while the crew started their work in another area. Now I have always thought of myself as having a good work ethic and to me, I was moving at a good pace but before I knew it Juan, Carlos, and Noe were almost done with half of the condo. This crew was amazing and worked their asses off and when you work around people like that it actually makes you work harder so I kicked it into another gear and quickly finished doing what I had to do and got out of the crew's way so that they could finish. Juan, Carlos, and Noe far exceeded my expectations and when the installation was complete, I was totally satisfied with how everything looked. John of course reached out to me like he had done during the entire process and made sure that I was happy with how everything turned out. I definitely was and I could honestly say that choosing Total Flooring was the right choice and that John, Juan, Carlos, and Noe definitely made the difference. I fully recommend them and the Total Flooring team to anyone looking for new floors. They were all awesome to work with...

Vince our salesman and the installation crew did a fantastic job on installation of hardwood…read morefloors! Vince did a great job of following up from beginning to end! The floors turned out just beautiful as well as the carpeting on stairs. Won't hesitate to use them again!

My husband and I are currently in the middle of building a house and the many detailed decisions…read morecan be overwheling. One of those decisions is tile selection. We had been to big-box stores and other large tile stores but left without tile and more design confusion. A friend recommended Mid-America Tile in Romeoville -- so off we went one Saturday. We walked into a bright attractive store with lots of bathroom sample displays and options. The sales guy John was great. He walked us through each room that needed tile and gave expert suggestions for combinaitons (floor tile, shower wall etc). He asked great questions and made the desicion making process effortless. He was not pushy and approached it from a design perspective. He spent a long time with us answering a ton of questions -- but we finally got it all done. I would highly recommend Mid-America Tile in Romeoville.

Bad service. Went into the showroom at noon on a saturday. Store closed at 1 but I knew exactly…read morewhat I needed to purchase. Should have been a 10 minute transaction. Had to wait an hour to talk to a sales person. By the time I was finally able to speak w someone in sales, I was basically told to hurry up, we're closing. After all that, had to pick up my tile at elk grove store. Was told that my order was ready to pick up. Showed up at agreed upon time and was told my order wasn't ready. We had to wait while they picked the order. An hour of waiting. When the order was finally picked, there were two different lots of tile with badly matched colors. They had to withhold the order and go back to the manufacturer for more of one lot. When we went back two days later for the remainder of the tile, they could not find my paperwork. Fortunately, we had our copy to show them what we had purchased. So sloppy start to finish. All of this said, I would be a lot more forgiving about the experience had they responded to my email expressing my frustration with their sloppy handling of my order. I got no response whatsoever. Is customer service a thing of the past? Sad to say but it seems like it is just a fond memory for so many business. Next time I need tile, i will shop elsewhere.

We had a so-so experience working with Sterling on a new solid surface double vanity top for our…read morebathroom. The showroom offered an array of setups and samples to choose from, and we had a shorter turnaround on the completion and delivery of our top than anticipated. Things started heading south once we opened up the top and prepped it for install. Despite allowing the top to lay flat for a week to settle, it showed a significant bow on the underside of the middle of the top, a very noticeable warp that could be seen in the backsplash and along the front edge of the counter. We had it installed to see if allowing it to settle further would help, but nothing changed. We then spent several weeks going back and forth with Sterling (and their parent company Americraft) who insisted that the issue must be with the cabinet (which was level) or the wall (which was square). They agreed to make it right with a new top, but initially refused to help cover the install fee which originally cost us $800. Once we agreed they wouldn't have considered replacement without knowing we tried to install it in the first place, they said they would send someone out to install as well. Sterling outsources the manufacture of their tops to Carstin Kitchen & Bath in Arthur, IL and they clearly have an issue with their molds. Even the Americraft installers were taken aback by the noticeable bow in our original top and noticed a minor bowing in the second replacement top. In the end, we got a top that sits level and looks nice in our bathroom, but it was an unnecessarily exhaustive process to get there. I wouldn't recommend working with Sterling unless they commit to working with a different manufacturer.

Home Owners & Interior Designers Sterling Studio is Top Notch to bring your clients to and shop for…read moreKitchen, Bath, Basement cabinetry, flooring, countertops & hardware! They also do Excellent Residential Remodeling! The Staff is Friendly, Knowledgeable and Easy to Work with, all the way 5 Stars!!

We had an incredible experience working with King's Landscaping and couldn't recommend them more…read morehighly. From start to finish, they handled everything--landscape design, project management, patio design for our outdoor sauna area, and all of the plantings throughout our front, back, and side yards. A huge shoutout to our design expert and project manager, Daniel Mourlas. He truly went above and beyond. Daniel is knowledgeable, assertive, and clearly has a wealth of experience and expertise. At the same time, he was incredibly patient, friendly, and easy to work with throughout the entire process. What really set him apart was how seamlessly he managed every aspect of the project--coordinating with our village, handling permits, and overseeing all teams including hardscape, landscaping, and irrigation. He made what could have been a stressful process feel organized and smooth. The end result is absolutely beautiful, and we are so happy with our outdoor spaces. If you're looking for a landscaping company that delivers both exceptional results and top-tier service, King's Landscaping is it.

Owen DeGrace came up with a very nice design for my backyard, which included removal of a pool,…read moretrees, decking around the pool, upper and lower decks just off the house and a balcony. He replaced it with stone pavers, a new balcony, a new upper deck, a Pisa wall and granite stone fire pit area where the pool used to be. The contractors that completed the project were very respectful and attentive to our needs.

We had Customwood do a complete remodel on our bathroom in 2019. From our initial contact with…read moredesigner Cathy, the three contractors who did the work, through to end of project follow up, we had a great experience. I'm and pleased with how the bathroom turned out and the contractors willingness to disrupt our lives as little as possible during construction was appreciated! We will contact them next year for our kitchen remodel!

Fall of 2016 we contacted Customwood Kitchens about a project. Designer Dorothie came to our…read morehouse, and listened as we explained our vision and preferences. She then measured carefully, offered suggestions for countertops, cabinets, etc. She mindfully drew up plans and a proposal, including all of the detailed specs we desired. We signed, and the project began. We were very pleased with the communication throughout the project. Their carpenter, Ken, was fabulous. He worked diligently with his crew of Scott and Jerry to get everything to our liking. We had a very custom (not stock) project, and everyone was gracious and meticulous when we changed our minds about a few items as they were being built/installed. Although the job ended up running longer than expected (as all contruction does, and remember, we had multiple changes), In the end we are thrilled with the finished project. Communication was tight from start to finish, respect and clean up was spot on. Any changes we made midstream were always carefully ironed out, with any additional quotes included. We had no surprises with the bill, as everything was always discussed and agreed upon first. We will most definitely refer Customwood Kitchens to anyone seeking a kitchen remodel. They are a very upstanding company! They can definitely take pride in a job well done!

I would like to thank the manager Megan at the Shorewood FCA location. Her professionalism was…read moreshown the first day I talked to her. She did her research on my issue and made things right by me. I highly recommend this company for any of your flooring needs. It's nice to know that a business really cares about their product. And that they stand behind their work. Thanks again Ron

We got our kitchen done through FCA. It's beautiful! After looking around, we found that they were…read morecomparable to everyone else. One guy came and installed it in a day and a half. He was nice, and precise. My only complaints would be that Aaliyah, the girl at the store, wasn't there when we went to pay. She told me she would be there till 4, but wasn't there at 3. Another woman came in looking for her too, she got the commission, but didn't do any of the paperwork! Also, definitely pay for them to move your furniture. We scratched our floor 2 hours after having it installed when moving the fridge :(. I thought the vinyl plank would be more durable. It is nice we don't have to worry about water damage on the vinyl though.

I contacted Granite Mountain to install new quartz countertops. I am very impressed with this…read morecompany. Service is excellent. Kevin helped me choose the material I wanted to use and Michelle did all the scheduling so that the work was completed in a timely manner. Most importantly were the very experienced installers who were meticulous in everything they did. The plumber did an excellent job with the faucets and drains. I am amazed at the transformation these new countertops provided. Not only was the workmanship exceptional, everyone was pleasant and very respectful of my personal property. The owners were always checking to make sure things were done correctly. The attention to details in the installation was extraordinary. The cost was well within my budget. Also, whenever I called, the phone was answered by a real person, not a machine! Sandy

Jon and his crew did a great job on our stamped concrete patio and paver walls! In addition to it…read morelooking good, we feel like it was done the "right" way - using rebar, footings, etc. We look forward to enjoying it for years to come!

I was very happy with this concrete company, Jon, was a pleasure to work with. He and his crew were…read morevery knowledgeable about the service he provides.