On July 17, 2019 three couples of us planned a tour with Westlake Tours. The bus was over an hour late. After we were loaded, we left and traveled to Smyrna, DE Rest area. A group of us including my husband and I got off the bus to use the restroom. Unfortunately, my husband, who is 89, fell in the stall in the restroom and cut his arm very badly. There was blood everywhere. When Mr. Bill Westlake, owner of the tour company, was told that there was a problem, I understand his comment was, "Jesus Christ, what else can go wrong". He did come to the restroom to see what was going on. However, his main concern was whether or not we were going to continue with them on the trip. He said that I needed to make a decision quickly because they were running late. Throughout the time we were with him, he did not did act very professional. I said no we could not continue and told him that I would find someone to pick us up. He never even asked about my husband's condition. He was only interested in getting the bus back on the road. From what I could see, most of the people on this tour were older and it is a fact that older people are prone to accidents, so he should have been prepared for unforeseen events to happen. I asked if we could get our money back (since this was not something that we had planned) and I was told that the answer was no because he had already paid for everything. Just as an aside, there is a note on the confirmation we received that says, "It is our policy to give a full refund or as much of a refund as we can at any time." To date, I have heard nothing from him asking about my husband or that he had possibly reconsidered about at least a partial refund, considering the circumstances. No phone call, no nothing. I can tell you that this was my first as well as my LAST tour with the Travel Gang. Mr. Westlake was not pleasant at all throughout the whole time we were on the bus. In my opinion, his only interest is in money, not the people who travel with him. read more
