Re: 2 Hose Reels (4-24-18 thru 6-20-18)-1 defective. Would not replace without seeing a video. Went on for weeks! They could not open it via email. I did a conversion on the format for them. Finally sent the video on USB. Replacement reel sent, also damaged. They would not look at the pictures of damage, nor replace it again. 2 emails unanswered. 8 pages of correspondence with this company. Accessories were ordered in a different dept. Order canceled (without notifying us) by the person handling the hose reel situation. Rude and condescending. The worst customer service I've seen by a vendor in my 30 plus years in the Lawn Care Industry. I advised I would be reporting them to the BBB. I am assuming a credit will be issued for this reel in a timely fashion. If not, I will have no choice but to file a formal complaint. I have every piece of documentation regarding this entire nightmare. This is not how you conduct business with customers. Buyers beware. read more