We purchased a washer and dryer here over a two years ago and honestly I was hesitant right from…read morethe get-go because I had never purchased an appliance from a ding&dent/outlet. I heard good things about this place from other people, but there wasn't too many reviews online to go by. I wish I could find my original reviews I wrote over a year ago so that I may update them as I'm not sure where I put the review, but this place truly doesn't get the credit it deserves on Yelp. First off, we purchased the warranty service, always get those things. It proved to serve us well as a part of our dryer gasket was torn shortly after purchasing, but the manager (I think his name was Tryson) was quick to come out and service it himself and replace the piece back to working order. I truly appreciate that impeccable service as I was freaking out thinking that I had probably purchased a faulty machine, but I didn't. Fast forward to our third year with our set and my washing machine now has issues... Joseph (on the service/repair crew) did his best to find the issue(s) and boy was there issues. We waited on multiple parts and service calls to see if the machine could be fixed. It took forever (as most ppl know everything is backordered or has been taking forever to get) I took our loads and loads of laundry to the coin laundromat, you can only imagine what my car looked like filled with laundry for three adults (my mom is staying with us for a bit) and four children (a very active soccer/fitness family with lots of laundry). I needed my washing machine more than ever. My only wish was that if we knew it was going to take so long parts and repair, I honestly would've purchased an inexpensive washer from FHM to use in the meantime, but they didn't expect it was going to take as long as it did. They do not work two days out of the week, but the communication and updates were excellent even between the non-working days. They eventually were able to fix it, but Joseph was able to contact me directly through calls and emails and suggested I take a new one in place of mine due to heavy cosmetic rust damage to the inside lining. His honesty is definitely one of the biggest reasons we will come back for future appliances. I happily agreed and was so excited to receive it. It was scheduled to be delivered around 2-4pm yesterday, but I got a call in the morning from the drivers stating that they were very busy and couldn't deliver in my expected time-frame and said I may have to wait during the weekday unless I was willing to wait until after 6pm. Of course I said yes to waiting. Sure enough they were super busy and deliver near 9pm. Even thought it was rather late, I am beyond appreciative of their continued push to get deliveries out even so late on a Saturday. Thank you Four High Management!

I cannot rave enough about this company!!! They are outstanding! After ordering from Best Buy, they…read morecould not accommodate our availability for delivery. I canceled the order and ordered the exact same items from Home Depot, they also couldn't accommodate our availability for delivery. All we were requesting was a morning delivery. I canceled the order from Home Depot also. Called Four High Management and ordered the exact same items... NEW in box. They SAVED us over $2000.00 in addition to delivering our appliances IN THE MORNING time by AWESOME delivery guys. I would recommend this company without hesitation. They are fantastic.

They were right on time, actually a bit early but called to see if I was ok with that. They had the…read morepart we needed in the truck and it was installed quickly and efficiently. The price seemed very fair and we are very pleased. Thank you!

On time for appointments, accurate analysis of appliance issue and prompt parts and repair.read more

I have an off-brand 18" dishwasher. It took a few tries to find the right part, but Austin stayed…read morewith it and never lost his cool. :) Hometown was so great to work with--they completed the job and stayed in touch with me the whole time. They will be my first call when any of my other appliances need repair.

Once again we had appliance needs, two in fact: the refrigerator and the oven. Able is airways our…read morego to. Called on Monday, and a technician came that day. Quickly ascertained what the refrigerator's issue was (fan) and the oven's burnt out element. Found a distributor that had the part, got it, and installed it that day. The oven part had to be ordered, but we had it installed two days later. I can't say enough about their service and their technicians. It was Jalen this time. He was cordial, professional, and very accommodating.

Everything went well! Thank you! Easy, simple process…read more Happy with the service. Good selection. Expect it to be great value.

The delivery and installation of our new Refrigerator was top notch. The guys were professional,…read morecourteous, knowledgeable. The GM, Tim Frisbee, is excellent to work with and represents the company well. I would use Warners Stellian again.

I reached out to J & J to potentially repair a freezer door that I couldn't fix myself…read more Joe came out and gave me a quote the same day. He ordered the replacement part and came back out a couple days after the part was delivered. He installed the part within a couple hours, probably closer to an hour. The cost for labor was very reasonable, and then the cost of the part completed the total amount billed. With this fix, the fridge/freezer should last another five years. I started to worry I needed to buy a new one when I couldn't find the replacement part online. I'm glad J & J was able to get the part and fix in a reasonable amount of time and at a reasonable price.

I had a good experience with J&J Appliance Repair. Our stovetop burner wouldn't turn off which was…read moreweird, so I cut power to the entire range. Flipped it back on the next day and it persisted, so I figured I better go ahead and take care of this. Watched a few YouTube videos and "noped" out of that pretty fast. I requested some quotes on Yelp and J&J was the only one who didn't just send back a "call us for price" kind of message. He broke down exactly what it would be for the service call, how it applies to the cost of the labor, etc. While it was a notch higher than what I'd want to pay, I get it. Everything is. He got the part ordered, was prompt on his follow-up visit, and got things taken care of quickly. All good, no issues to speak of. I hate appliance repairs but appreciate having someone who could communicate clearly and take care of it for us.

I had an issue with my Jenn-Air double oven that ended up being more complicated than expected…read more Unfortunately, the repair didn't fix the problem and I eventually had to replace the oven. There were some frustrations along the way, but the company ultimately made things right and honored the refund they had promised. I really appreciated that they stood behind their word and worked with me to resolve the situation. Things don't always go as planned, especially with appliance repairs, and I appreciate how they handled everything in the end.

Fridge/freezer is broken. Guy came out, not the company name i called but the receipt is Able. Not…read moreeven in a truck but a Honda. Looked at fridge, said the seal was bad and the inlet water valve. Has to order a part and will not be fixed until at least 5 days. How do we live for 5 days without a fridge? Go out every day? Charged me $99 for 5 mins. Didn't seem to care much about the problem, just the $99 we wasted/

I'll start by saying I'm not a big fan of signing in to talk to a salesperson. It worked well not…read moresigning in when we were just browsing. No one bothered us at all. The downside to that was no one was there to answer our questions. We made another trip when we were ready to buy and when we signed in we were helped by Anne. What we saw on our first trip and decided on was all sold à la carte so to speak. Anne told us how all of it worked and what we needed to do what we wanted. I don't understand all the bad reviews saying they aren't sold all the parts they need. Everything we said we wanted we were told exactly what we need to make it work. So everything being sold seperate,it all came in seperate shipments. The first was the valve body for the shower, very heavy, very beefy. High end stuff here. Had a small issue with one part and left Anne a vm after hours. Within ten minutes I got an email saying a new piece was on the way. For the price of this setup I'd almost like to find something to complain about, but right now I just can't. This will outlast me and I'm sure the next homeowner unless they just want something different. I'll try to post pictures when I get it done. Thanks again Anne!!

I was in the market for a new wall-mount oven. My husband and I went to their showroom in Lee's…read moreSummit and talked to one of their salespeople. They did not have on display what we needed to replace our current oven. The salesperson was helpful and pulled up online an oven that would have probably worked--to the tune of over $2300. Next was to have their person come to our house to pre-measure. They wanted me to pay the entire amount before the pre-measure was scheduled--which I refused since I wasn't going to pay for something if it wouldn't fit properly. Also, the oven I wanted was out-of-stock with Whirlpool and nobody had any idea of when one could expect delivery. If the measurements all worked out, I agreed to pay half upfront to get it ordered. Their associate showed up for the pre-measure on a Friday afternoon and after running some compilations, said he would have to get back with us that following Monday. We said that would be fine. That was the last I heard from anybody at Ferguson--neither from that guy or from the salesperson who originally emailed me a formal quote. Not even a courteous follow-up on the project. That's been over a week ago. I guess they don't need our business--I was wanting to buy local--but their customer service is terrible. I'm done with them and since I never heard back from them, went to NFM, spoke with the most knowledgeable salesman, found the perfect oven, and saved probably @ $800 in total. Delivery is already scheduled. The ratings on Yelp for this business were somewhat to be desired but I thought I'd give them the benefit of doubt. Now I know why and I'm adding my own one-star rating.

I had a great experience with Mr. Fix It in Overland Park! Tom was incredibly knowledgeable,…read morefriendly, and honest. He took the time to answer my questions, helped me find the right washer for my needs, and offered a fair price. It's refreshing to work with someone who truly values great customer service. The washer has been working perfectly, and I couldn't be happier with my purchase. I highly recommend Tom and Mr. Fix It to anyone looking for quality appliances and exceptional service! Thanks guys!

Tell people that will screw you out of what you pay for. They hang up on you, they are very…read moreunprofessional, and they won't honor the warranty or what they say. They will blame it on you and tell you it's not their problem. They are liars and they will screw you too! BUYER BEWARE!!

Ok, close it down folks, I've found my new appliance repair guy for the foreseeable future…read more I had started down the YouTube instructional video.. you know the ones that make everything look incredibly easy, but then it turns out it's a marginally different model of dryer and completely changes the whole equation? Yeah, one of those. So about fifty suppressed swear words later, I'm on the phone with The Other Guy, and we're booked for a short window the next day. He jumped right in and dismantled the entire thing to clean it out, test out parts, and make sure he got it right. He showed me how the burner was glowing too hot, which means we'd just be replacing it again in a handful of months. We tested and tried different things on it, and he landed on an airflow issue (in addition to already fixing the broken part), and shortened our exhaust duct. He stuck around to make sure this fix was it and was going to take, and it's been humming ever since. I also found his pricing fair, and will go to him again (but good lord hopefully not for a while, we've had enough of these things this year). On last note -- just call him. I know. I want to send the message and hope it works out, but I think it's easier and more likely to happen if you just call on this one.

Tried to reach out to T.O.G.A.R. via Yelp reservations and via their website Contact Us page…read morewebform directly, and had zero luck getting any response. The Yelp form seemed to have some issues going through; not sure if it was a Yelp issue or vendor issue, so that's why I went to the vendor's website directly, and attempted their webform. As of now, it's been numerous business days with no reply. I see from other reviews that my experience appears to be outside the norm, so that's unfortunate.

I was so happy to find Grandview Appliance. Roger responded promptly to my initial phone call. He…read moretried to coach me through a fix for our ice maker over the phone, offering suggestions that would be free for me. When that didn't work out, he offered an appointment within one day. He gave me a call before arriving and was on time. He had everything he needed for our repair and was very clear about costs. Our repair was more complicated than he expected, but he was still finished in under an hour.

Quick to return calls, does not do unnecessary work and is very professional! Highly recommend!read more