karen f Leawood…read more I would advise anyone to be hesitant about Koehler Signature Store in Hawthorn Plaza. I tried, repeatedly, with less than satisfactory results. I got slow results, even after paying an up front design fee. Amy was not only slow, but not knowledgeable. I'm not sure her manager knew what was going on. EXTREMELY UNPROFESSIONAL. I ended up making selections myself. I would NOT recommend this Koehler location.

Super slow customer service. When we walked in there we two ladies at the front desk assisting one…read morecustomer. We walked around for about twenty minutes before we were acknowledged even being in this small store. The customer left and we were ignored. One of the workers walked past us to make herself a cup of coffee. I would have left but my husband liked the sinks. So far, I am not impressed.

I walked in and immediately was greeted by a very nice lady (sorry didn't get her name) that asked…read moreme how I was doing & if she could help me find something. I told her what I was looking for bar ware for my upcoming speakeasy. she walked me right to what they had & showed me the different sections/rooms that they had and what they had in each one etc. she said that if you had any questions or needed any help at all to just let her know. And then she gave me the time to walk-through and look. she checked on me a few minutes later and asked me if I was finding everything OK and I said absolutely! I was just trying to decide. very pleasant & great customer service! Will definitely go back.

Customer service was not satisfactory at all. They didn't care about helping much at all or even…read moregiving alternate solutions. The kitchen pieces and furniture are all wonderful looking but customer service was one of the worst. They gave me plates and bowls that I took home and checked the quality after, which half were defective with nicks and bad finish to where you can see the base material. Their policy was that once the sticker is taken off, they can't do anything about it. But instead of being sorry or offering an alternative solution, they just laughed it off and left. Trash. Other than that, the only reason I saved it at 2 stars was the curbside pick up. The gentlemen was really kind and helpful, much better than the rude manager of the store. Price wise, the dinnerware are pretty affordable and decent.

They incorrectly installed the bathtub and caused over $30k in damages from the pipes and lines…read moreleaking in the wall. $24k for a walk in bathtub that was only used for 2 months b/c of the water leak. Bath Wizard refused any accountability in this, we had to make an insurance claim to cover the damages caused by their negligence. My 80 year old father got to use his very expensive bathtub 1 time!! In a house with only 1 bathroom! This is how this company treats their "customers". They have zero shame. Don't just walk away from this company, run as fast as you can, and as far as you can from these crooks!

What a scam the work I had done. I could've did way less now. The value of my house went down…read morebecause of their work. If I could get a hold of them, they'd be replacing my whole foundation and everything showers that don't even last a year and now my credit is ruined because of them That sucks if I can only give no stars going to have to take it to court

My wife and I always love coming to the store when we visit - the food is delicious, the staff is…read morefriendly and accessible and the prices are reasonable. I love that they now have a selection of decorative floral items too! Only downside is needing to walk through the whole warehouse to find stuff, even if using the shortcuts through the showroom. Overall, love IKEA and it's a must stop every time we are in town.

My experience from right after I paid almost 9,000 . The company they use for delivery rescheduled…read moreus 3x not even a call but email . Without seeing if it worked for us . Waited a month for product and it was one thing after another , we finally had to rent a truck drive 3 hours to pick up our product we waited 1 month for and than the parts they FedEx us got rescheduled... can't make this crazy stuff up unfortunately. It was highly stressful and it was not the way I would have thought great customer service would go after spending a good amount of money , many many many phone calls later and having to pick up product with a 3 hour drive I finally have all my cabinets . Would I do it again : ABSOLUTELY NOT !!!!! On a side note there were a few resolution people that were kind and patient trying to help me out . But overall Extremely disappointed and Frustrated. The value to affordability is equal to its counterpart and if something does break you have the ability to just replace the part not the whole thing . So that is a plus .

If anybody can make remodeling a pleasure, Kleweno can. They carefully worked out every detail with…read morekind consideration of my needs and wants. They were mindful of my financial situation and never tried to push me to buy beyond my means. I LOVE my new kitchen. It's beautiful and easy to use. I am deeply grateful to them for everything they have done for me. As an art lover, I splurged on a custom backsplash made by Archival Designs. This has enhanced my life and gives me pleasure knowing that I've supported local artisans and their family. Kleweno routinely utilizes local artisans providing an opportunity to create something original while supporting the arts.

Kitchens by Kleweno completed a Kitchen Remodel which was a part of an extensive Remodel of my new…read morehome. This is my second Kleweno Kkitchen. During the remodel there were several changes to the space and Randy was very helpful solving the issues at hand. As a seasoned Interior Designer I was very Clear on what I wanted and Randy was a real problem solver during the project. The End Result..Exceeds my expectations!! Many Thanks....Steve Nuss

The ladies at the Neenan Showroom were so helpful when I called to get a new faucet. The woman I…read morewas talking to was extremely kind and she walked me through the pricing and how it would all work which was great. Then when I came into the showroom not only were they ready to help but they answered all my questions in the best way possible, making the whole process very easy. The product placement in the showroom was laid out nicely. All the products were visible and the whole space was easily navigated. Overall the ladies were very knowledgeable and the costumer service was top notch. I will be back for my next project!

I called Neenan Company this morning regarding a replacement part for my kitchen faucet (retail…read moreprice around $150). The woman I spoke with asked me for the basic information about my faucet and proceeded to tell me that the part is likely covered under warranty so I should call Delta first. She didn't stop there... she checked to see if they had the part in case it wasn't under warranty and then went and got me the phone number for Delta to call to check on the part. I called Delta and the part was covered under warranty and is now being shipped to me. In the last 20 years I have never had somebody go above and beyond like this so I hope that I need Neenan in the future. By the way, Delta customer service was awesome too. I'm blown away!

I placed 2 orders a week a part. Received a confirmation for both, Never got either. I called and…read moreemailed but got no response. HORRENDOUS COMPANY.

Absolutely horrible experience. Ordered 2 mirrors for a commercial project and was billed at the…read moretime of online order. No confirmation so I called a week later only to find out that supposedly they were shipped and ups broke them. I was told they would ship a new pair out immediately. Got charged again! I call and told they would fix it. Another week goes by no shipping info. Still no refund for the second charge. I call again, conveniently ups broke the second set! Now I'm told they have no more and that the manufacturer would ship direct, except there on back order and would ship when available! So in short I've paid 600$ for 2 mirrors I haven't received...and that's holding up an $87k final payment. I think this company is very unprofessional.

I LOVE the vast selection here. I always find what I'm looking for, or what I wanted, but didn't…read moreknow I wanted! They always have plenty of product in stock. Their displays are great and sell themselves. They have unique product I don't find at the box stores. The "inspiration station" is such a good idea, so I can set up my tile and match it up, step back and look at it to get a visual. A couple days ago, a staff member named Cindy, asked me if I needed help. I said no, I was fine. Then, by her observing what I was looking at, she said, "well let me know if you need help finding sealer or anything else. I assume you know you need to seal your marble before grouting. I'm happy to help you make decisions too, if you need help choosing and getting ideas." Hmmmm. What??? I DIDN'T know I needed to seal my marble before grouting. I was about to make a big mistake. So, I enlisted her help. She was a such a wealth of information. I have been a DIY'er for 20 years, and felt pretty confident in my abilities, but she told me things I didn't know. Granted, I have always worked with ceramic/porcelain tile, and am new to working with marble. How different can it, be, right? Wrong. She knew what country the marble tiles were from. "This tile is from Turkey. Just like the one you're looking at. It would match!" She knew what kind of grout I needed. Sealer. Edging metal pieces. She asked me what I was going to use on the corners. Where I was going to lay the tile. If my wet saw blade was sharp. She helped me choose grout color. Showed me samples. Trotted me all over the store, here to there, getting everything I needed. She even sprayed down the marble, showing me what it would look like after it was sealed, since it can darken. WOW. Someone, put this girl on commission! She deserves it. I spent an extra $100 because of her, and do not regret any of it. I now feel very confident in the look and longevity of my upcoming tile job I'm about to embark on. The sealer and grout have a very long warranty, and so this is work I will not have to redo anytime soon. YAY! I'm blown away. Customer service like this, these days, is very very hard to come by. I will be returning, and asking for Cindy. Thank you, Cindy. You are epic.

New year, new house project and Floor & Decor continues to be our "go-to" store for flooring and…read moretile. Upon our most recent visit we discovered they now offer quartz countertops and cabinet handles/pulls. We have visited all the local big box stores as we are remodeling our kitchen, but Floor & Decor not only has the best selection, but the best pricing as well. Throw in some incredibly knowledgable staff, and we are SOLD, once again. We continue to save time and money by shopping here. 100% once again.