I had the pleasure of getting an item dry cleaned here. I actually went in with two items but was told that one wouldn't be suitable to be dry cleaned due to possible damage that could occur. I really appreciated that they told me instead of just taking it. Someone's positive attitude really does make a difference. Both when I dropped off and picked up she was very upbeat. I was definitely glad to do business with them. And now my wool jacket is clean!! read more

Came in today to drop off some dry cleaning for the first time since moving here and the customer service far exceeded my expectations. The lady that took my clothes was probably the most friendly, conversational woman I've ever met. She brightened my whole day. 10/10 will be back! read more

Good prices, efficient, and friendly service. I've been coming here for almost two years and am always happy with the quality and speed of their work. Highly recommend. read more

Very crispy pressing job. Never looked better. They are knowledgeable on uniforms. Highly recommend.

I was a bit hesitant going to this place because Apply maps had bad reviews, but google maps had good reviews. Easy place to find, ladies we interacted with both times were pleasant and even let us know about some holes in the clothing we didn't know about. Prices were fair, I'd go here again! read more

I've been here twice now for alterations and they did a great job with a fast turnaround time--planning to bring a couple more items this week. read more

I have taken my clothes here to be dry cleaned before this incident and I could deal with the high pricing and even the front desk woman's rude attitude but at this point, I'm done. I dropped off a beautiful faux fur blanket from West Elm ($65) to be cleaned. Picked it up and it was completely ruined (see pics). I brought the blanket back to them and showed them the damage and they flat out refused that there was anything wrong with it and would not refund me the $40 they charged me. They were extremely rude and basically stated that that's how the "machines work" and offered to "brush it out some more". Obviously, I didn't want them touc hing or messing with it any more than they already had. I posted pics with a before and after. Do not take your clothes and linens here as they will ruin them and refuse to give you a refund. I should have listened to the other reviews! Blows my mind that they would lose a customer in this way. read more

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I don't write reviews but this was some of the worst customer service I've experienced so I felt I needed to share. Beware of Westgate Cleaners in West Salem Here's why. They burned a dress of mine (making clear see through marks) right at the bust line. When I took it back to ask if they could fix it, the mother/daughter duo said it was a stain and that the dress was extremely dirty when it arrived with stains all over it. Except, the dress was nearly clean when I brought it in (I only wore it briefly 2x) but it had static so I needed that fixed for a friends wedding. Maybe they had it confused with another dress? But they were completely unwilling to fix the burn line on the bust or take accountability for their mistake, and were both very rude to me. I left visibly upset with tears because they were so unwilling to help and were both combative - this never happens to me! Feeling disappointed about it. Don't go there!! read more

I have done business with Westgate cleaners for over 15 years, during that time I have always defended there reputation until now. My colleagues would say to me (just wait until you have a problem with them like loosing your clothes). Well it finally happened to me and there response was quite surprising, 15 years of spending $100 a month ment nothing to them, I am so disappointed that everything I heard for years is true. Needless to say they did nothing about my loss clothes. read more

They are thieves!!! Do not use them!!! They stole our super expensive cashmere sweater and yell at us like crazy when we start asking questions- because in a package was cheap stuff... read more

0 stars. They lost our clothes and basically insinuated I lied about dropping them off since it's not in their computer system.

The worst. Owners are rude and very deceitful. Horrible dry cleaner. They will loose and ruin your clothes.

The people at Westgate Cleaners do good work in a timely manner for an OK price. What I don't love about them is that they aren't open on Saturdays. Kind of inconvenient. read more

Amazing..they can do everything! I had the them clean a white blanket that my dog got messy and it looks brand new! They never let me down and they have the best customer service! read more

This owner does not put his pricing on the slip when you drop off your clothes. One week two shirts ten dollars, the next week 13 and some change. Not fancy shirts. Please be careful taking your clothes there. It appears he decides what to charge at the time of pick up. Not too impressed. read more

This place does great work. I brought in my Army Service Uniform and they were able to sew some insignia items on for me. Also brought in a white dress shirt that waa dirty and hadn't been washed in over a year. The shirt came back spotless and looking new. Great work! read more

Extremely rude serivice. Do not give prices ahead of time either. Very expensive, and do not do as requsted. Go to the another dry cleaner if you want good service for a better price! It cost us $100 to learn this lesson. read more

Avoid this place like the plague! I took a dress there to be hemmed, they didn't do it correctly, it's still 3 inches too long, and I need the dress for an event tomorrow night. I called as soon as I discovered their error, and they were extremely rude. The woman (co-owner) blamed me for marking the dress wrong (of course I didn't). I asked if they could fix it within 24 hours and she said no. She then said she had to ask her husband and promptly hung up on me. I kept calling back and the phone was never answered. As soon as I blocked my number and called again, the woman "mysteriously" answered the call. She became downright beligerent. THEY HAVE LOST MY BUSINESS FOREVER. I also shared the experience with my FB friends. When will small businesses learn that their incompetence and rudeness loses them business? Idiots. read more

I did business with Westgate this past week. I am new to Salem and decided to try them out. The woman at the counter was very arrogant and lacked ANY customer service skills. Not only did they NOT get a stain out of my blouse, but never bothered to even say, "I'm sorry, we couldn't remove the stain". Instead the woman said, "sometimes you can, sometimes you can't" when I asked if they had removed the stain. Then she charged me a large fee for services NOT rendered. I won't go back. read more

DO NOT TRUST THIS BUSINESS with your clothing. They come across very nice as long as you bring them your business and give them your hard earned money. But when there is a problem they are not credible and are dishonorable. I picked up my dry cleaning and 2 of the items had holes in them. When I brought it to their attention they had the nerve to blame me and were very defensive and refused to make it right. Their decision is now my choice to go elsewhere. read more