I wish I could give Sindu the owner of Westford Bakery a glowing review, but I simply can't. First of all, her attitude is terrible. I have experienced this at her stall during the Westford Rosenbush Community Center Farmer's Market as well as a paying client for my daughter's birthday. She seems very grumpy when speaking to her in person, however I noticed she is nice to certain people.
But, her lychee cupcakes are good so I gave her the benefit of the doubt since she has skill. The cupcakes I tried at the market had a lychee on top of the cupcake and were $4.
For my daughter's birthday, I ordered $96 worth of cupcakes, which is a size-able order in this economy. I attached my order as a picture to this review. I'm not at all embarrassed to do so. I hope the owner sees this and improves. I asked her in advance if she had individual packaging for mini cupcakes because otherwise I could provide it. She took awhile to respond and I had to check in for which she responded she did have the packaging. So, ok great, I thought. I can relax on the dessert front and continue to plan the rest of the party.
When it came to picking up the cupcakes, she did not send me a message in advance for when to come. So, I reached out obviously and asked if I could come at 8 am since the party was at 10 am and I needed to pack the mini cupcakes in gift bags. She did not respond, so I had to call her to confirm because I didn't want to show up at her house and have the order not ready. When I called her, she gave me attitude and asked if I could come later. No, I cannot come later because I need the cupcakes for part of the children's favor gifts. "Fine," she says. And I move on, annoyed but giving her the benefit of the doubt because I have owned a home bakery business during COVID times. I know how busy it gets and how stressful it can be.
Well, when pick up the cupcake order, I am annoyed. Why aren't there lychees on the lychee cupcakes, which were bare...just cupcake and frosting. And also, the mini cupcakes which were suppose to be a gift for the kids, were kept upside down in dipping cups (the kind you get at a pizzeria to store red chilli flakes). Honestly, I would have still been ok with the packaging if they were flipped right side up and LABELED. These are for children, which I explained multiple times- you can't give unlabeled cupcakes without even a business label to a customer. That is just extremely unprofessional. Also, I have seen on her Instagram account that she does decorate cupcakes. So, I feel like she just makes baked goods the way she wants to for whoever she wants to or you have to catch her on a less busy day.
My daughter's birthday was at the end of October. I put my order in way ahead of time (2 months ahead) at the end of August. She should be ashamed of herself. But she gets 3 stars because it all tasted good. Some comments I received were that the guava cupcake was way too sweet and the mango lassi cupcake tasted like pumpkin. Everyone enjoyed the lychee cupcake. read more