I've had good experiences with this credit union for car loans, personal loans and other financial…read moreneeds. Customer service is great much better than virtual banking which I tried once and didn't enjoy. Going in person makes everything much clearer when signing documents and understanding your options. Melissa was helpful and explained everything well and made the process smooth.

So for months I've been thinking about moving away from Desert Financial because I have been less…read morethan satisfied with the overall service I get there plus I've always struggled with dealing with them for anything other than straight banking. So I did some research to find "the best credit union in Arizona" and after everything I've seen, OneAZ topped most lists. So I finally had the time and took the time to stop in to this branch. Well I walked in and, being in the service industry, the first thing I noticed was that most of the lights (all of the lights in the actual lobby and customer area) were off. Now I don't know about anyone else, but the impression I get when I see that is a place that is broke. And don't come at me with the whole "saving electricity" crap because I believe the fixtures were LED and you can run LED's with a piece of fruit. So then I noticed there were, I wanna say, 8 windows? But all but one of the windows were void of CSR's and only one person was helping people. Now I'm standing there at 1:45 in the afternoon on a Thursday waiting on this one CSR when another customer arrived. Now I get it, I legitimately waited between 5 and 10 minutes, which doesn't seem like a lot, but when it's taken me about a month since my decision to even find any time to get in there? 5 to 10 minutes is a long time. I only even saw one other employee in the bank at all and she was in a little office on the phone. I decided I didn't want to take a chance that if I ever needed help, I would be placed on hold standing in the lobby so I turned and headed to the door. The CSR that WAS working must have finished with the person he was working with because he yelled to me as I was hitting the door that he could help me now. Needless to say, I just kept walking and also needless to say, I guess my search continues to find a new financial institute. Or maybe I just stay at Desert Financial because they seem to be the lesser of two evils.

I really needed help, I'm the one that made a Mistake…read more I love love that I can go talk to a human and get things put back in order. Thank you for having an actual office and people that have smiles. And got me back on my right path. I appreciate you all so much. I love my bank.

Convenient drive thru location. Well lit safe location. I haven't used the branch inside but drive…read morethru ATM always works and if you're a member of other FCU there's no fee. That's always nice.

The worst place to bank Did you know they have no Air…read moreconditioning in the bank They have nobody to call if you Need to reset your password on the weekends Or after they close during the week They are rude people most of them but not all

My Polaris loan is housed here and they are amazing with kindness Super efficient and…read moreprofessional Michael didn't make me feel dumb and handled my request with friendliness

Worst customer service I've experienced at a bank (any bank). Teller was rude, didn't know what the…read morepolicy was on anything asked of her. I've been with Bell a number of years and never expected this kind of service.

They offer $500 into a bank account when you secure a mortgage with them. Not a bad deal. This…read morelocation is small but clean. More of a service type location versus the normal banking operations. No safety deposit boxes.

This is a fabulous bank. If you bank with wells or chase or any of the large banks I'd ask you…read morewhy? Zero cost for checking zero cost for ATM and will reimburse you for others, $750 overdraft coverage. Just a fabulous bank. If you open an account you won't be disappointed. Customer for 8 years

Very personable banking experience: they know you by name. Free checking available. They have very…read morefew locations but will refund with receipt any ATM transaction fees. Great customer service. They even have opened their doors for me just after closing time when I called & was stuck in traffic to make my cash deposit. Love this particular location because of their incredible service & making me feel like a VIP.

The personal bankers Kevin and Raquel are awesome! I had a tricky case and both Kevin and Raquel…read morewere able to follow through the case with me for a couple months and with great communications and eventually achieved what needed to be done. The staff at this branch are courteous, responsible and take pride in what they do. I would highly recommend coming to this branch for your banking needs!

I love working with Comerica bank. I have both my personal and business account with them. They…read morealways know me and make me feel important when I come in. I was sick and didn't come in for a couple of week and they called to make sure I was ok. Everyone one is so friendly their and make you feel welcome. They even know my name. I have bank at other places for many years and they didn't even know me when I came in. They even get up from there desk to say hi to me if they are not busy. They have even walked me to the door when I'm leaving when they are not busy. They always offer me water also. I have refer some of my clients to check them out. Lynn D

Again, I received great service from senior banker Leslie. She made it simple and easy to set up…read moreanother business checking account for me. A new debit/Visa card was personalized and handed to me during the same visit. I also like the fact that the employees aren't pushy in selling you their new products in person or via text or email. Thumbs up review!

I like banking here. Staff is friendly, they are efficient and you hardly ever have to wait in a…read moreline. When i had a couple of charges on my checking account that i didn't recognize, they temporarily reimbursed me until their investigation was complete . Some banks won't reimburse you until they are sure that you didn't make the charges and the investigation is complete. It sure is nice to be taken care of when something like this happens. A+..

I stopped into the branch to withdrawal some money on my lunch break. After explaining some issues…read moreI was having to Richard he was more than helpful. He went out of his way to make things happen. I couldn't have been luckier to work with him. No one has time or money to waste and Richard helped me with saving both!

We have purchased 11 houses over 26 years, refinanced, etc. We have a trust and never had a…read moreproblem. They told us they wanted us to rename our trust because a memo from 26 years ago didn't match what was on our trust. Then we could move forward with the HELIC??? Unbelievable