I stopped into the branch to withdrawal some money on my lunch break. After explaining some issues…read moreI was having to Richard he was more than helpful. He went out of his way to make things happen. I couldn't have been luckier to work with him. No one has time or money to waste and Richard helped me with saving both!

We have purchased 11 houses over 26 years, refinanced, etc. We have a trust and never had a…read moreproblem. They told us they wanted us to rename our trust because a memo from 26 years ago didn't match what was on our trust. Then we could move forward with the HELIC??? Unbelievable

I come here at least once a week to drop off cash and checks for my company. Drive thru is always…read morevery quick, almost never a line, and tellers get to know you and even remember my name. Very speedy service and excellent customer relations!

I have banked with Midfirst for years. I needed a new debit card because the staff managed to screw…read moreup my address by one number and the card somewhere in the of the mail. I finally get enough time out of my schedule on a Friday afternoon at 4 PM and I waited and waited and waited For just shy of an hour. I had no And still no new debit card and the next thing I know of the two people that can help me one has taken off and gone home for the day. This is at the Ahwatukee Midfirst. No excuse to move that slowly.

Will be coming back to this location, the customer service was 10/10. I was having a hard time but…read moreShanyjah I think that's how her name was spelled, she was absolutely the best her smile and positivity made this trip so much more enjoyabl.

Imagine walking into a place where you're actually acknowledged as a human being instead of treated…read morelike a suspicious raccoon trying to open a checking account. That's what happened here. I walked in, got noticed right away (no "take a number and age 10 years in the waiting area" energy), and was helped immediately. Yes, there was a little hiccup, but the woman helping me was so sweet about it that I half-expected a laugh track to start playing. Less than ten minutes later, everything was done. Less. Than. Ten. Minutes. That's faster than it takes to get through a drive-thru when the person in front of you orders 47 items. Meanwhile, over at the big banks, you need three forms of ID, your firstborn child, and a blood sample just to ask a question. And after all that, they still charge you $35 because you blinked wrong. Never again. I use this place and shared branching, and I'm never going back to Big Bank Land where customer service goes to die. Highly recommend, will bank again.

We've had such a great experience with Western State Bank in Chandler. What stands out most is how…read morepersonal the service feels. You walk in and people actually know who you are, know your accounts, and take the time to help instead of sending you through layers of phone menus or departments. Deanna and Michael have been especially wonderful to work with on both our business and personal banking. They're responsive, patient with questions, and make things that could easily feel complicated surprisingly simple. It really has that small-town, relationship-banking feel while still being able to handle everything we need for our business. Great people, great service, and a team we genuinely enjoy working with.

Friendly receptionist, clean modern bank, no long wait, everyone was professional and friendly,…read more this was my first time here, hopefully all goes well with my new account!

Recently opened an account at this bank was very impressed with the service and staff, very…read moreefficient and super friendly staff. They made me feel very welcome, They answered all my questions I felt very valued, which is definitely not what I felt at Wells Fargo !! I'm looking forward to the branch opening up so that I can go back and get help to plan my finances and my kids I would highly recommend you visit them and give them a chance

I just recently opened a new business account at this Gilbert branch which is only 5 minutes from…read moremy house. I walked in this morning to get a document notarized and to drop off a box of canned goods to contribute to their "Save the Family" food donation center and it looks like I am already on a first name basis with Elsa Chaviano, my personal banker! Actually, everyone there has been extremely professional and courteous. I will soon be switching my personal account to this bank, as well.

Excellent member service and great financial guidance. The staff is friendly, knowledgeable, and…read morealways willing to help with financial needs.

This branch is located inside of Fry's Grocery Store. I waited in line for 20 minutes and when I…read morewas attempting to make a cash deposit, I was informed that this bank was no longer accepting any deposits for "shared banking". I inquired as to why and nobody there could tell me, inquired when this went into effect and when this ban would be lifted, still nobody in this branch could tell me. WTF???? Very disappointed and no signs anywhere at this branch informing customers that shared banking in banned. Way to drop the ball Alaska FCU!!

While I have never had to stop by and use the Tempe Branch in person, as I live in Tucson, but…read moreFirefighters First CU has been a fantastic Credit Union. Although joining them was initially difficult due to being a retired Federal Firefighter. The Federal Government does not issue retired Firefighter ID or credentials. However, a letter from my previous Fire Chief did the trick. It was a small hurdle but I respect their diligence in assuring only qualified people join the CU. Everything is easy to do online or on their app. I've had them for over a year and a half and love them! When issues have arisen or I had questions, their Customer Service has been fast, friendly and helpful at every step. I highly recommend Firefighters First CU to any and all Firefighters. No branch near you? It's so easy to do everything online or in the app. You can even make cash deposits at other local (non Firefighters First) CU that share the same system. It's easy to search for a local CU in their system if the need arises.

Shandy and Carroll were fantastic. they do have some newer people that are still learning but that…read moreis true with all businesses ! This place rocks and their rates are the best in the business! will always do our banking here ! THANK YOU FFFCU!!! Craig and Vanessa retired SFMD/PFD

BANKS SUCK!!!! I could tell you some stories...but the short version is "they suck"…read more If you are eligible you should join a credit union. They are much MUCH better. They don't try to fee you to death. They don't try to sell you on services you don't need. As a member you are part owner. They have no shareholders demanding ever-increasing profits. It's all very low-key, relaxed. First Credit Union is a good one. I've been a member for almost 20 years. Don't regret it for a moment. This particular branch is pretty much the same as all the others. Courteous, friendly, helpful staff. You can do whatever "banking" you need to do here. Plus they have a drive through if you prefer.

We had to come in to close out some accounts due to a family loss and the process was relatively…read morepainless. Due to COVID restrictions an appointment had to be made, which is fine, but its awkward to get to the door, which remains locked, and stand outside unnoticed. We had to call the phone number three times before someone answered but from there it was smooth sailing. I feel bad for the team working the branch because they are clearly spread thin and working hard to make it all work.