Again, I received great service from senior banker Leslie. She made it simple and easy to set up…read moreanother business checking account for me. A new debit/Visa card was personalized and handed to me during the same visit. I also like the fact that the employees aren't pushy in selling you their new products in person or via text or email. Thumbs up review!

I like banking here. Staff is friendly, they are efficient and you hardly ever have to wait in a…read moreline. When i had a couple of charges on my checking account that i didn't recognize, they temporarily reimbursed me until their investigation was complete . Some banks won't reimburse you until they are sure that you didn't make the charges and the investigation is complete. It sure is nice to be taken care of when something like this happens. A+..

I would like to alert the public about a terrible business practice being done by dessert financial…read morethat has left myself and 2 other families literally homeless. They act like you are doing a loan with them but are outsourcing all FHA loans through a company called NewRez to actually do all processing and underwriting. We have been working with Cory Talbert at Desert financial Who advised all parties loans had gone through. We all moved out out of our homes only to find out the loan was not processed at all. This left us with U-Haul's packed up and no Home to live in. instead of rectifying the solution he asked for another three week extension. Upon the clothes of the three week extension, May 22, we were alerted that they underwriting still had not completed processing the loan efforts and we were stuck again, not knowing anything other than it's not his fault and they outsourced to NewRez. This Company also fails to respond or take responsibility accountability. We are all still homeless with no concrete closed date provided. I'm gonna recommend anyone that I know to stay away from these two companies as they are not reliable and will end up costing me money in the long run.

Went in to sign up for a new account. The person who helped (Lily) me was very nice and sweet. She…read moreexplained everything to me, went over any options I might like to add and made sure to answer all my questions. At the end she told me they do follow up calls to make sure everything is going ok. I missed her first call and keep forgetting to call back. So far I'm very happy with this place. So glad I found this stand alone as mostly I only see this bank inside grocery stores and I didn't want an experience like that.

Michael in AZ Morales - disputes did a great job with the banking problem I had. He was…read moreprofessional and respectful. He made things happen to get the best end result I was hoping for. Thank you Michael

This place sucks, are they under new management, I severed tie with this CU after 20 years just…read morebecause they would not let me complete a simple cashier's check. The clerk thought it was fraud. when they decided to give me the cashier's check, they said my account would have to be closed. After going back and forth with the clerk, I said close the account and don't give me the cashier's check I'm done with you guys. (To start) I went in to get a cashier's check for my sister who is an X Nun, and she wanted to give a donation to the sisters (Nuns) because, I did not know who these people were the clerk said this could be fraud, I told her this is not fraud and we have done this but with different transaction somewhere else, (Walmart) she called the fraud dept, I call my sister to explain to the clerk but she still kept saying this could be fraud. I told my sister I would handle this and hung up. I told the clerk this is my money and I can do what I want with it, she said we will give you the cashier's check, but we will have to close your account, I said close the account and don't give me the check I'm done with you guys. This sucks I don't know what is wrong with this CU, seems like they are trying to lose customers. Well, looks like I will be looking for another bank.

I've been to this location a handful of times, and every visit has been nothing short of…read moreexceptional. Any of the individuals I've worked with were extremely friendly and accommodating. I had to go today to get a new debit card due to fraud. I was welcomed by a gentleman named Aaron who was an absolute ray of shine and couldn't have been more positive and welcoming. He made sure to address my needs and did it in a timely manner. Once I addressed my object he introduced me to Tamala, who was an absolute gem. Genuine, thoughtful and incredible at getting everything done that I needed in a prompt fashion, while being extremely sociable and caring. I hope their upper management reads this so they aware of the above and beyond experience that they create for their customers.

Stopped in to order Euros for a trip .. Melissa was fab! So nice, polite and very helpful ..just a…read morecouple of days to pick up! So handy having a Pnc branch at the mall!

Ken was great getting my checking and savings accounts set up. Super easy and no fees.read more

Great Credit Union, but their online banking is so irrelevant and inapt. It's better to just call…read moreand conduct business on the phone.

I needed to open an account for probate and a personal account as well and the bank personnel…read morehelped me tremendously. They made the process run smoothly and were extremely helpful because I was unfamiliar with the probate banking process. The personal account was a breeze. I have since called the bank for information and help with closing, transferring account funds and how to change the setup info for direct deposits I needed to transfer. They always answered my questions even if I had to ask in a couple of different ways because of changing technologies. Great help and very patient.

The staff at this location are more than fantastic! Super helpful, very friendly and very…read moreinformative. I love banking at this location. They take the time to explain everything to you, even if they are a little on the busy side. I never feel rushed, everything is always explained thoroughly before I leave the counter. As I said before, a fantastic staff!

I've been with NFCU since the beginning of time, and usually I never have issues. However, this…read morebranch in Chandler was my 2nd spot to try and deposit some cash on Thursday after work. Of the $300 I had, the ATM only took ONE of my 3 bills. I tried multiple times to deposit the cash, but kept getting the same error message: "Inserted cash is either invalid or exceed the permissible number of cash limit. Please verify and re-insert your cash." I even tried using the other ATM, but it did the same thing. It kept spitting out my $200. So I tried depositing one bill at a time, and when that didn't work, I flipped the bill over and it STILL didn't work. SMH!!! I was frustrated because I get off work at 5 and they close at 5, so I had to go into the branch on a Saturday to deposit the last 200 of the original 425 that I had. What a headache!! I was hoping there wasn't going to be a crazy line since it's payday weekend, but time my surprise, there was only one person ahead of me. Van helped me with my transaction and she was super friendly. We were chatting about my disappointment in their ATMs as well as the Mesa location's ATMs. She apologized for them not working properly, and finished my deposit for me. Thank you Van, and NFCU for being open until 2 pm on Saturdays so that people like me can get our business done! Btw, both ATMs were not working today during my visit around 1 pm. Hope they get them fixed ASAP!!

The woman who looks like Cruella Deville told me i couldn't get a car loan. Came back into the…read morebranch 2 days later to get my check for my car loan. Did she apologize? Did she admit she was wrong? Or did she just run in the back and hide when she realized, i was right and she was wrong all along?

This is a long over due yelp. I was purchasing a property out of state and needed to send a lot of…read moremoney... Jared King and his team are Amazing, professional and have a sharp eye to protect the interest of their clients. They walked me through the entire process with kitten gloves. Jared and his team were so amazing. At one point I mentioned to Jared They needed chocolate around to help calm peoples nerves he ran to the back raided I'm sure someone's stash and delivered me chocolate lol. This branch of Alliance know the definition of customer service.

Within 2 days of me writing this review, the bank manager phoned me directly. He wanted to…read moreapologize to me for his team failing on my transaction. As the bank manager his policy with his employees is CALL ME IF EVER THERE IS A QUESTION EVEN IF I'M ON VACATION. The day I was in, he took time off and his employees were trying to let him enjoy his time away from work. This is what I now know... the employee should have called him and my transaction would have been honored. Please ASK FOR THE MANAGER AT THIS BRANCH IF YOU HAVE ANY TROUBLE. The manager is awesome and really tries to teach his employees to do better. This is a gateway branch but everyone needs to start somewhere.