The worst place to bank Did you know they have no Air…read moreconditioning in the bank They have nobody to call if you Need to reset your password on the weekends Or after they close during the week They are rude people most of them but not all

I am having a really terrific experience with AZ Central so far! I started out looking for an…read moreequity loan, but then it turns out mortgage rates were lower than I thought, so we're doing a cash-out refi. I had a little bit of a rocky start getting ahold of someone, but once I did everyone has been very nice, low-key, and responsive. So far, so good!

I've had good experiences with this credit union for car loans, personal loans and other financial…read moreneeds. Customer service is great much better than virtual banking which I tried once and didn't enjoy. Going in person makes everything much clearer when signing documents and understanding your options. Melissa was helpful and explained everything well and made the process smooth.

So for months I've been thinking about moving away from Desert Financial because I have been less…read morethan satisfied with the overall service I get there plus I've always struggled with dealing with them for anything other than straight banking. So I did some research to find "the best credit union in Arizona" and after everything I've seen, OneAZ topped most lists. So I finally had the time and took the time to stop in to this branch. Well I walked in and, being in the service industry, the first thing I noticed was that most of the lights (all of the lights in the actual lobby and customer area) were off. Now I don't know about anyone else, but the impression I get when I see that is a place that is broke. And don't come at me with the whole "saving electricity" crap because I believe the fixtures were LED and you can run LED's with a piece of fruit. So then I noticed there were, I wanna say, 8 windows? But all but one of the windows were void of CSR's and only one person was helping people. Now I'm standing there at 1:45 in the afternoon on a Thursday waiting on this one CSR when another customer arrived. Now I get it, I legitimately waited between 5 and 10 minutes, which doesn't seem like a lot, but when it's taken me about a month since my decision to even find any time to get in there? 5 to 10 minutes is a long time. I only even saw one other employee in the bank at all and she was in a little office on the phone. I decided I didn't want to take a chance that if I ever needed help, I would be placed on hold standing in the lobby so I turned and headed to the door. The CSR that WAS working must have finished with the person he was working with because he yelled to me as I was hitting the door that he could help me now. Needless to say, I just kept walking and also needless to say, I guess my search continues to find a new financial institute. Or maybe I just stay at Desert Financial because they seem to be the lesser of two evils.

I came to this location to handle some business. Getting started and settled in a new place is…read morestressful enough, and worrying about finances is the last thing you need. I got a new credit card because of the awesome promo they had going on. Denzel helped me out and not only was he professional and polite, he really listened to me. He helped me get approved in a matter of minutes and I was out the door in less than 10 minutes. I've never been to a Navy Federal that I didn't like. The employees are always so friendly and they're quick processing transactions. I've been a lifer since I was pretty much born (thanks, Dad!)!! I'll never leave NFCU!! Thank you, Denzel!!

NFCU became our choice after moving from Phoenix…read more It entailed transferring funds from our former Big Bank and opening new accounts with NFCU. We also worked with IRA and investment specialist "Stephanie" to evaluate how I was currently investing and what NFCU could accomplish with similar Fund strategies. They presented us with three options factoring in our risk tolerance with anticipated market outcomes for each. Navy Federal Credit Union really came through for us! Are you active or former Military and considering a financial institution change? It's simple, make an Appointment and meet with an advisor to assist you. The process was pleasant, thorough and efficient because of our Banking representatives expertise.

I really needed help, I'm the one that made a Mistake…read more I love love that I can go talk to a human and get things put back in order. Thank you for having an actual office and people that have smiles. And got me back on my right path. I appreciate you all so much. I love my bank.

Convenient drive thru location. Well lit safe location. I haven't used the branch inside but drive…read morethru ATM always works and if you're a member of other FCU there's no fee. That's always nice.

I had some things to do today needed last minute to get a cashiers check for the rent this month. I…read morehaven't been to this branch in over a year. Been here before. One of the few I went that is open Saturday. I had a great guy named George take care of me and helped any questions I had. Did great on customer service and seem very experienced and know at the teller counter. Appreciate to seem him again when in there in the future.

My husband and I have been customers of Wells Fargo for years. Today 7/26/24 at noon, I received…read moredreadful "customer service" - at the main front desk, until a very nice young man (Daniel) in one of the cubicles off to the side, came out of the cubicle - offered to help me and resolved my query easily and quickly. I appreciate it is very difficult now to find good staff who are interested or care, but wouldn't expect to find this in a bank! Especially from a lady who seemed somewhat to be in a more senior role to the very young staff! I noticed her rolling her eyes at me when she thought I wasn't looking. That was an absolute first! She would probably be more suited to a role where she wouldn't have to interact with customers at all. The bank wasn't busy at the time. She just couldn't be bothered. I expected more from Wells Fargo. It is very disappointing to see their standards drop so much.

Always really helpful and friendly staff. Never had a problem with TruWest CU. I usually go to…read morethe Thunderbird location maybe twice a year, and then the 52nd Street location 3-4 times per year. Solid online system. Very quick/helpful/friendly on those few occasions when I need to get $ or what have you.

1-star experience with TruWest Credit Union. After my father passed away, I provided his death…read morecertificate and was told I had to wait 30 days before I could access his account. I then obtained an Arizona Small Estate Affidavit through our attorney, only to be told TruWest would not accept it. The process has been extremely frustrating, with delays, conflicting information, and little compassion during an already difficult time. I expected much better from a credit union.

Upon opening an account, they say they have to hold your initial deposit for 30 days to "establish…read morea relationship with you." During that time, only deposits can be made, no withdrawals whatsoever. This proved to be a one-sided relationship, because after nearly 60 days, they still hadn't sent a debit card or set up online banking. I went in to close the account. The 'teller' or whatever she was didn't give a rip why I was closing it. She made no effort to keep me as a customer. Truly a disappointing, one sided relationship that I was happy to put an end to.

I have been banking with Gateway Commercial Bank of Arizona since 2014. They have been great to…read morework with and I have built great relationships with their staff. But I haven't felt compelled to give a review until now. With the SBA Payroll Protection Loans, they have gone above and beyond. I have originally put my loan request in with a national company and about a week into the process, it didn't seem like they were moving forward with the loans. I contacted Cheryl at the bank and she said they had just received approval to generate those loans and gave me instructions on what was needed to get in their queue. I got it to them the same day and their team worked tirelessly to get their customers approved when so many were not able to. Special thanks to Scott and his team for really stepping up for their clients in a time of need!

We would be remiss if we did not take the time to let everyone know how exceptional the team at the…read moreAmTrust Fulton Ranch branch is every day! The branch manager Jacqueline Arcuri, who we have worked with for many years, is the perfect leader! She has a great staff let by her Assistant Manager, Armida Valenzuela, who goes out of her way to ensure customers feel right at home! The rest of the team, Ligia Barranco, who we have had the pleasure of working with often, and the newest member of the staff Cody Mumford round out the perfect team! They all go beyond the call of duty to ensure you have an exceptional experience during each visit! We highly recommend this branch with great interest rates, wonderful personal service and a family feeling every time you enter the bank!

Exceptional personalized customer service. The staff knows each customer by name and is very…read morehelpful. Myself and my parents have been customers for years. And the rates are much better than other banks!