AZ has plenty of credit unions....I chose Desert Financial because this location is open on…read moreSaturdays. Service is great, the tellers and bankers are friendly and know what they are doing. The app is pretty easy to navigate as well.

My experience with this bank has been great, the environment is very nice & friendly. Lilia Castro…read morewas the employee who helped me with some transactions, she did a great job, charismatic and easy to speak about any question you can have.

We have had a handyman for 10 years. He recently moved to a set of properties getting renovated by…read more2 former active duty Marines. He now cares for the properties while they are elsewhere. They have business and personal banking here. Staff here is capable and friendly. There's a security/info station as one walks in. However...Navy Credit Union is not on the same cooperating network as my credit union. When I need to do business with the Marines, I must drive a check over. But...I do not think you have to be a veteran, particulatly, naval, to have an account. Credit unions are such an excellent banking value, the monster, fee-laden megabanks try crushing them with weaponized legislation. Keep Our Credit Unions Afloat! Less fees, more Joy!

My husband has been a member of Navy Federal for over 40 years. The service is excellent and…read moreinterest rates a good. My husband appreciates being greeted "Good morning Senior Chief", very respectful.

I didn't catch the gentlemen up front, at the desk around 4pm on 2/4/2025 but he was kind,…read moreunderstanding and detail oriented. I was chatting with Kevin N. minutes later. Thank you for your patience and help today!

Always great service and the new decor is very nice…read more Little to no lines when I go and the ATM is handy as well.

The people are very nice when I have come in and needed help. Never had any problems here. I once…read morehad a problem with my last bank while switching here and TJ along with his manager helped me with it.

Such a disappointment multiple times. Calling getting misinformation. I was told I can get a money…read moreorder rather than a cashier's check for an amount of 2100.00 not true has to be a cashier's check and I received a call stating my account is in the rears. It was but I was very sick said I know no need for this call but the CSR lied said both my accounts were closed. That info was NEVER related to me . Seems just like a big bank sadly

Will be coming back to this location, the customer service was 10/10. I was having a hard time but…read moreShanyjah I think that's how her name was spelled, she was absolutely the best her smile and positivity made this trip so much more enjoyabl.

Imagine walking into a place where you're actually acknowledged as a human being instead of treated…read morelike a suspicious raccoon trying to open a checking account. That's what happened here. I walked in, got noticed right away (no "take a number and age 10 years in the waiting area" energy), and was helped immediately. Yes, there was a little hiccup, but the woman helping me was so sweet about it that I half-expected a laugh track to start playing. Less than ten minutes later, everything was done. Less. Than. Ten. Minutes. That's faster than it takes to get through a drive-thru when the person in front of you orders 47 items. Meanwhile, over at the big banks, you need three forms of ID, your firstborn child, and a blood sample just to ask a question. And after all that, they still charge you $35 because you blinked wrong. Never again. I use this place and shared branching, and I'm never going back to Big Bank Land where customer service goes to die. Highly recommend, will bank again.

This is a great credit union! The staff is always very nice!!…read more The best part is that since this a credit union, there is no supporting the banksters who caused the financial collapse!! It's local and more accountable to members, so there are less obnoxious fees ect. They are always very helpful when sending wire transfers to buy Bitcoins at reputable exchanges, another great way to undermine banksters!!!!

I had a horrendous experience with this place. After arriving for an appointment to open a…read morebusiness account, the rep I was scheduled with abruptly left her office, saying she'd be back. More than 10 minutes passed and I was still sitting there, so I walked out to the lobby, which was empty, and asked the two young tellers where the rep was. They just kind of shrugged and went back to looking at their phones. The woman returned and said she had to leave because she was double-booked. Someone else showed up and said he'd take over. So, I showed him my ID and EIN letter and he asked questions. That part was fine. He said he'd be in touch within a day or two. About a week later, I emailed him and asked him what was up. He was apologetic and gave some BS excuse. I told him him I had a bunch of cash at home that I'd really like to deposit. He said he had to check with someone, or something along those lines. More days went by. I called him and left a message asking for him to call me back. Nothing. I deposited my money at another credit union today and can honestly say that dealing with AZOne CU was one of the worst customer service experiences I've had in my life.

Helping my nephew set up financially. We began in Mesa. His payroll office is blocks away from this…read morelocation. The office does not email or link to important personal documents. They print. Employee picks up. He brought his required docs here, this branch got them into the filing system, accessible by Mesa before closing time. Success! Thank you Desert Financial.

I banked here for a short while. I sold my home and deposited the proceeds into my account. Lo and…read morebehold, I was told not to bank there anymore because they thought I was a scammer. Seriously. After kicking me out I was sent a letter telling me that they did research and discovered where the money came from. Not sure if they don't like senior women selling homes without male figures helping them or what. If I was a person of color they would probable think I was a drug dealer.