This is our new old bank. We moved away and have returned. They still remembet us. I like the…read morecustomer service here. Located in a Safeway store it is conveniently located.

keleigh patterson was the best banker i have ever banked with in 40 years!!!!! i will be bringing…read moreall my family to her bank.

Awesome service great rates don't go anywhere else. It's like having your own personal banker stick…read morewith credit union

So, I went to Desert Financial Credit Union to get a new debit card since my previous one was…read morecompromised. When I arrived, the process was fairly straightforward. However, the agent informed me that in order to activate the card and change the PIN number, I would need to call the number stated on the information paper she provided. It was a bit inconvenient to have to go through this process instead of doing it at the bank, but I accepted it. I rarely use my debit card since I prefer using my credit cards for points and rewards. A few days later, I decided to call the number she had given me, but to my surprise, it did not work. The number appeared to be disconnected. When I attempted to contact their customer service, unfortunately, I received a recorded message that says it was outside of their operating hours, and I was unable to receive any further assistance. I don't have a lot of confidence in a bank that can't even get their phone numbers in order. Due to this frustrating experience, I'm inclined to leave a one-star rating.

I stopped into the branch to withdrawal some money on my lunch break. After explaining some issues…read moreI was having to Richard he was more than helpful. He went out of his way to make things happen. I couldn't have been luckier to work with him. No one has time or money to waste and Richard helped me with saving both!

We have purchased 11 houses over 26 years, refinanced, etc. We have a trust and never had a…read moreproblem. They told us they wanted us to rename our trust because a memo from 26 years ago didn't match what was on our trust. Then we could move forward with the HELIC??? Unbelievable

I'm mainly giving the five stars to Michelle at this branch. She was so sweet about helping after…read moreseeing the desperation in our faces after having been to three other chase locations. We explained the situation to her and she was able help us in a gif. The teller in the front was also doing her hardest to help with the second portion of the urgent need we are dealing with, although time wasn't on our side today they were so helpful.

ATMs never work at ANY of the MESA Locations. I'm switching banks because I can never deposit or…read morewith draw from my account when I need to.

These guys are so approachable and accommodating. Amerie was wonderful. Doesn't hurt that it's in…read morethe happening part of downtown either:)

Belonged to this credit union for 17 years, card has been compromised more times than I remember,…read morethis last time, they blocked my online banking, I couldn't see my account for three days, ridiculous!! so I'm looking for a different place to keep my money!

This review is primarily for the home mortgage department. This is a tale of 2 extremes, and…read morebecause of that I will give 2 stars. My wife and I were looking to buy a home and finance it through Wells Fargo. Several years back they were our mortgage company and we were pleased with the customer service. We were disappointed to find that the mortgage banker we were familiar with had moved to another branch. Kevin was the mortgage banker. He worked with us to get pre-approved immediately. The following week we put an offer on a house. We went to submit the offer to him so he could order the appraisal, but got no response. after 3 days of calling, leaving voice mails, and texting with no reply, we contacted the branch manager. She couldn't get a hold of him either. After another day went by Kevin contacted us and said he had been sick. He apologized promising that he would never leave us hanging again. Kevin ordered the appraisal. Our appraisal came back lower than our offer. so we counter offered. We once again submitted it to Kevin. No response. This was on a Friday. Monday the same thing, no response. Tuesday I went to the bank to see Kevin personally. There was a different person at his desk. When I asked for Kevin I was told that he was no longer with the bank. My rating for Kevin at this point would have been a -5 if there were such a rating. The person at Kevin's desk was Andre. He told me he would be taking Kevin's place. With reservations I agreed to go ahead with the process. The rest of the process didn't go smooth. Because we qualified for down payment assistance, we were constantly asked for more documents and our loan was transferred to a Wells Fargo in Minnesota. Andre was there for us through the rest of process and explained everything to us. He sympathized with our frustration and worked very hard to make sure we had an on time closing. I would give Andre a 6 star rating if I could. His customer service is outstanding. The bottom line is that our loan was completed and we closed on time. I rated the whole overall experience a 2, because I have experienced better. If you do finance a home through Wells Fargo in Mesa, I would recommend talking to Andre.

One banker. No customer service. Absolutely crazy bank has ONE banker. Will be moving to Chase.read more

This credit union does not take Zelle. Hard to believe but true. They have something called pay it…read morenow if you want to pay someone direct and it looks almost scam me so anyone that I am sending money to I have to start off by telling them that it's not a scam. The service is usually decent here although not all of the customer service people know what they're telling you is accurate. I've been a member for a long time but I'm definitely considering moving my money and my time to another bank

I absolutely love Desert Financial. I've had all the big banks and they've done nothing but screw…read moreup my accounts and charge me ridiculous fees. I finally have a bank that I'm not getting charged ridiculous fees at. Also Customer Service is always phenomenal. I can actually get a hold of a person and talk to somebody without being on an automated system for 10-30 minutes like the big boys. Never once have I had a bad situation with Desert Financial. This branch is awesome, looks like they have some seriously great management!!

24th Street and Camelback Location has the best employees!!! Keep up the great customer service…read more Joe is my Banker and he is amazing I would recommend him if anyone is looking for great guidance.

An ATM without cash is unacceptable! Especially when it isn't a drive through…read more The person who walked up after me said it is often down.

As a small business owner, coming to this branch was a very helpful experience. Ashley was…read moreextremely helpful in walking me through each step and was very patient while I gathered and provided the necessary documentation. Not only did she successfully help me open my new account, but she also took the time to identify and help me resolve a mistake I had previously made when opening an existing account. I truly appreciate her patience, professionalism, and willingness to go the extra mile to make sure everything was taken care of correctly. Thank you, Ashley, for making the entire process so easy and stress free.

Incredibly kind and caring workers! I came in super close to closing due to me getting off work…read morejust before this and they were so patient and sweet with me from when I walked in to when I left! 10/10 customer service

Stephanie is the best thing to happen to this branch and any bank. She's helped me get all my…read morefinancial things in order. She is knowledgeable. Even if she doesn't know the answer, she will do her research to assist me. I have never had a bank experience like this before. Chase has seriously won me over. I'm usually not a fan of "big banks" but Stephanie has made the transition smooth as butter. Great job, Chase!

When is your drive-through teller ever not broken every time I turn around it's broken and you can…read morego to any other other bank and their tellers. Never broken. Only your guys with Chase..