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Western Finance

5.0 (1 review)
Closed • 9:00 am - 6:00 pm

Services - Western Finance

Current year tax preparation and filing

Mortgage services

Past year(s) tax preparation and filing

2 More Services

Audit and conflict resolution support

Tax planning

Western Finance Tax Services Photos

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5 years ago

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H&R Block

H&R Block

(4 reviews)

I have been going to the H&R Block in Granbury on 377 for over 20 years and have always been…read morepleased with the service. However, this year there is an employee I believe named Kathy who seems to have a problem with working the desk and working with customers. Her general demeanor is not helpful and in talking with a tax preparer she tends to deliver messages that are incomplete. So much so that a message she said I needed to give her when she refused to let me speak to the tax preparer was given to the tax preparer wrong. She doesn't deliver messages. In a nationwide business such as this it would seem that the front desk staff is very important to the benefit of the company.

H&R Block has been preparing my taxes for over a decade. Last year when filing we also made an…read moreappointment for this year. Received multiple phone calls while at work to confirm appointment, but when I returned the call never was able to reach anyone. I replied to the email to confirm appointment and received a confirmation in return confirming the scheduled appointment. I show up 15 minutes prior to appointment only to have the receptionist blow me off and tell me that I did not confirm appointment and my appointment window was given to someone else. An apology for the mix up could have gone a long way, but basically "with a shrug of her shoulder" Informed that when someone becomes available, she would check to see if another appointment window could be made, still implying that this was fault of mine. Very unprofessional with other clients in lobby waiting and witnessing. I did believe that business has been handled in the past with professionalism, but unfortunately not today. As I walked out the door, she is offering to schedule another appointment for different day. Why would I want to attempt another appointment with the way I was treated today? No Thank you, I will take my business elsewhere going forward. I am sure that the competitors my understand customer service and the value it still holds.

Western Finance - taxservices - Updated May 2026

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