They picked our mower for spring service 19 days ago--we called a few days later to see when it would be ready and brought back but weren't given a firm answer although they said they were busy. Called again after 2 weeks, they said it would be completed and brought back in 2 days (last Thursday)--after a 3rd call today they brought it back--with two flat tires! The delivery man is kind and helpful--but the service department communication leaves very much to be desired. If you use this place especially for smaller equipment such as mowers, know that you are not a priority. The extra star is only for the delivery man, not for the company! read more